Ephemeral Knowledge - the Shift to Disposable Culture

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In 1870, *Harper's Bazaar* was filled with information from cover to cover, each page overflowing with photos, text, and diagrams.
In the early 1900s, the shift to white space in periodicals radically changed not only the printed page, but also our very culture. Plummeting printing prices had allowed designers to remove content from the pages. The age of white space was upon us. Culturally, white spaces say to the world - we are wealthy, we are abundant in resources, and can literally throw away precious space and information.
The 2000s brought us the constrained knowledge culture. Shorts from blogs, character limited messaging, even videos that only last seven seconds.
Fast forward to the 2010s. Today’s information consumer is presented with something radically different - ephemeral media. It marks a shift in how we create, consume, and respect knowledge.
For 30 years, IT has been struggling with knowledge management. In an information-rich age, this struggle has led us to the age of the disposables. From Snapchat, Workshifting, Car2Go, and even URL's that expire, couch surfing apps to API’s that direct you to Meetup for free meals.

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  • Chris - I recognized some of the books on your shelf on slide 40 ... from your old 'support roots'. Loved the idea on slide 57 ...'Who Will Prosper In the New World'.
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  • This is a support conference, so I’m sure in some ways this topic may seem irrelevant or even confusing.In the 70’s I was told to avoid TV, for I would be dumb.80’s video games would make me, lazy.90’s computers would remove critical thinking00’s mobile computing made me less social of a person10’s social networks killed privacySomething is happening in life today. We are collapsing, IDENITITY, NARRATIVE, OWNERSHIP, INFORMATIONThe loss of narrative and ownership are having a dramatic effect on how we interact with each other and the world around us.
  • This is me today
  • The past five months of 2013 have been incredible.Major Tech publications like TechCrunch, WiredMain stream publications like The Financial TimesTelevision and RadioAn Awareness of the Future can create a stir. Oddly enough, all I did in the presentation that caused the attention was a really obscure skill from the 90’s….back then we called it “THINKING”
  • 2014 has been a bit busier
  • And not just in the USEach year I create a video about that years topics and my life for conferences.I do this because it’s awkawardto be introduced, and it’s fun to make a commercial about your life. So with that, here is 2014’s commercial .
  • Imagine A Post-Permanence Future Where Temporary, Deletable Online Communication Is The New Normal.
  • Ephemeral – Last a very short time.I grew up in a time where life was defined by “PERMANCE” and the end of things like TV shows, companies, and people were a cultural event.Today, everything is fleeting, and for many it’s purposefully fleeting.
  • Digiphrenia – how technology lets us be in more than one place – and self - at the same time. Drone pilots suffer more burnout than real-world pilots, as they attempt to live in two worlds - home and battlefield - simultaneously. We all become overwhelmed until we learn to distinguish between data flows (like Twitter) that can only be dipped into, and data storage (like books and emails) that can be fully consumed.Overwinding – trying to squish huge timescales into much smaller ones, like attempting to experience the catharsis of a well-crafted, five-act play in the random flash of a reality show; packing a year’s worth of retail sales expectations into a single Black Friday event – which only results in a fatal stampede; or – like the Real Housewives - freezing one’s age with Botox only to lose the ability to make facial expressions in the moment. Instead, we can “springload” time into things, like the “pop-up” hospital Israel sent to Tsunami-wrecked Japan. Fractalnoia – making sense of our world entirely in the present tense, by drawing connections between things – sometimes inappropriately. The conspiracy theories of the web, the use of Big Data to predict the direction of entire populations, and the frantic effort of government to function with no “grand narrative.” But also the emerging skill of “pattern recognition” and the efforts of people to map the world as a set of relationships called TheBrain – a grandchild of McLuhan’s “global village”.Apocalypto – the intolerance for presentism leads us to fantasize a grand finale. “Preppers” stock their underground shelters while the mainstream ponders a zombie apocalypse, all yearning for a simpler life devoid of pings, by any means necessary. Leading scientists – even outspoken atheists - prove they are not immune to the same apocalyptic religiosity in their depictions of “the singularity” and “emergence”, through which human evolution will surrender to that of pure information.
  • For many people we will be “hopefully” employed for another 10-35 years. That’s 2025-2050 in THIS ROOM at this moment.We no longer live in the future or think about it.We are paralyzed by the present.It may appear that we are thinking, writing and contemplating the future, but what we are actually doing is fearing the future, by darting around dystopian themes.It’s time to critically analyze behavior, that we participate in and witness.
  • Uuser generated content and it’s worth.Note the level of ephemeralness goes up with the valuation of each company.
  • Factors Driving – Identify – Who are youHumanity – Who are weInformation – What do we value?Ownership – What do we own, How do we own it.
  • Fluid identity or liquid selfDoucmentatry style visionPrivacy-Secrets, creative concealments, the spaces between posts—this is where privacy flourishes today.Sousvillenance - Only contextual awarenessData Assisted livingDoxing onanonmous networks
  • Media, Narrative collapse, Technology dissolving of ownership.
  • ServicesMediaEntertainmentPrivacy
  • What is identity in the 2010’sDescartes, I think there for I amAre we what we post?Are we what we email? Commerce meets identity in attentionalism.“we have to build the community (that once was a geographical given) as an online audience and hold it together by performing for it perpetually. The truth test becomes a way to ascertain one’s own reality, to register a “true” or “real” self that exists apart from the flux of contingencies that seem to shape us in real time. A self is not a sum of content; a self is a practice.” - ROB HORNING
  • To understand “idenitity” we need to explore connected people, and their “perspective as a service” You become what you share, read, create“The electonic age, by creating instant involvement for each of us in all the people, has begun to re-pattern the very nature of identity”
  • Types of SELF(ie)2013 words of the year #selifeSelf is Societal, Perceived, Quantified, Created, Augmented, Liquid and ultimate….EPHEMERAL
  • Selfies
  • MMOG- massive multiplayer online games have been around for years.
  • On a Facebook we live all of our ages at once.
  • Who are you on social?Who do you show?
  • The rise of bitstrips, is the start of a Liquid self, one that expresses emotions and images in context“But a human life is not a database, nor is privacy the mere act of keeping data about ourselves hidden. In reality, privacy operates not like a door that’s kept either open or closed but like a fan dance, a seductive game of reveal and conceal. -Nathan Jurgenson”
  • Soft Data – What we want to projectHard Data – What our bodies and environments project
  • The systems we use allow us to move fuildly from realtionship, to relationship, job to job, our lives are digitized from health to entertianment
  • This is Me!
  • Ideas are important, People are not.The shift away from “Curated personality”More likes on an “idea” is different than likes on babies, pets and emotions.
  • PeekInToo is a global social network that lets users be nosy for a short amount of time. Using a map to navigate, users select a location nearby
  • Slip into my skin?
  • Would you delete you?
  • Collective Consciousness: A Fun App to Explore ConsciousnessLet's explore an alternative view of the nature of reality and consciousness, and give the world a cool new technology!
  • What changes are happening in humanity
  • News and media are completely different in an age of instant, constrained and ephemeral media.Knew – NEW-NEWS
  • A plane crash lands and the recording of the event is
  • First thing we do after a crash
  • Are the signs in tradtional media about the shift to a present shock or a temporal narriative collapse?
  • HapersBizar 1872
  • Harpers Bizar 1950
  • The permance of informaiton is changing and always has
  • Tv shows
  • How we use and share information is slipping away because of identity, humanity…information itself is only valuable is it disppears.
  • The move to constrained and ephemeralWe are in the age of ATTENTINOALISM
  • BOOK – KINDLE - UPDATESWe can’t finish a book
  • As we leave books, I’d like to look at the future of reading and attentionSites that show you how long it will take to consume
  • After a generation of Internet users who have treated permanence and indexing as the cover charge for entering, there is a new group of people who have a real awareness that they might not want everything that they put on the web to be there forever. - Matthew Panzarino
  • BLINK LINK – Link disappears after it’s been used X number of timesSpirit makes tweets disappearBURN note for temp instant messagingGLIMPSE, a photo sharing app that makes photos you
  • The so-called “sharing economy” mediated by sites and apps like Lyft, TaskRabbit, Thumbtack, Postmates, Mechanical Turk, etcetc etc., replaces “consistent work for a single employer”
  • NYC, THE PLAY, LOCATION AWARE, TEMP HELP, NO MONEY
  • Changes to business today?
  • Create information – paid in currency you can’t see – buy“TIL only 8% of the world's currency is physical money, the rest only exists on computers.”
  • Renter society
  • What do you own vs what do you have the “RIGHT” to use?
  • Reducing the friciton of the thinngs we consumeRECORD PLAYER –CD - IPAD (record player forces us through a narrative - CDis a device to consume faster – iPAD IS NOT for concent, IT IS A purchasing plaform)
  • Temp car?Temp work space?Temporary Phone Numbers?IN many case the magic is in the lack of ownership or the visible money you transfer. (No money is seen, credit cards swipped.)
  • S-edition 10,000 cryto-art
  • beyonce
  • poloriod
  • Is the temporary economy and ephmerial media something that can be disruptpted?
  • UBER - LYFT
  • moonighing
  • At $2.5 billion, Airbnb is now more valuable than the Mandarin Oriental hotel chain
  • couchsurfing
  • Supporting friends, peers, teams in a world where they expect so much and create so little or virutally nothing
  • Surving in a world of nothing
  • Fire wood is sunlight stored, when burned we release all the time at once
  • Ephemeral Knowledge - the Shift to Disposable Culture

    1. 1. The World’s Most Connected Human?
    2. 2. 2005-2007 - Service Catalog, Help Desk Best Practices, Categorization for the Service Desk, Desktop Management and IT Support 2008 - Social Media and the Help Desk, Support Remote Users, Selecting an IT Software Vendor, IT Marketing 2009 - Enterprise 2.0, Social Media and IT Support 2010 - Big Data, Social Media and Collaborative Systems 2011 - Mobility, Location, ITSM 2525, Social Media and ITSM 2012 - Reputation Economy (Knowledge Lockers, Quantified Self) Digital Literacy 2012, Social ITSM 1990-2014, Social ITSM 2015-2050, Enterprise Celebrity 2013 - Robotics, Mindfulness, Culture 2.0, Existence as a Platform, Contextual ITSM 2014- Disposable Culture, Digital Death, Wearable Tech & LGBT History, Netocracy 2020 2013
    3. 3. 2014
    4. 4. 2014 21Languages
    5. 5. TECH FETISH
    6. 6. TECH PATHOLOGY
    7. 7. Imagine A Post- Permanence Future Where Temporary, Deletable Online Communication Is The New Normal. -Meghan Neal
    8. 8. Why Study?
    9. 9. User Generated Content Yahoo 1.1 Billion April 2013 Facebook 715 Million April 2012 Twitter 30 Million October 2012 LinkedIn 120 Million May 2012 Facebook 3 Billion October2013 Google 20 Million April 2003 Google 1.5 Billion April 2006 Google 1 Billion July 2013 Level of Ephemeral
    10. 10. DRIVING FACTORS
    11. 11. IDENTITY
    12. 12. HUMANITY
    13. 13. INFORMATION
    14. 14. OWNERSHIP
    15. 15. IDENTITIY “we have to build the community (that once was a geographical given) as an online audience and hold it together by performing for it perpetually. The truth test becomes a way to ascertain one’s own reality, to register a “true” or “real” self that exists apart from the flux of contingencies that seem to shape us in real time. A self is not a sum of content; a self is a practice.” - ROB HORNING
    16. 16. Societal Perceived Quantified Created Augmented Liquid Ephemeral SELFie
    17. 17. “But a human life is not a database, nor is privacy the mere act of keeping data about ourselves hidden. In reality, privacy operates not like a door that’s kept either open or closed but like a fan dance, a seductive game of reveal and conceal.” -Nathan Jurgenson”
    18. 18. SOFT DATA HARD DATA
    19. 19. Human Needs Personal Data / Systems / Services Business Services Lifestyle Social Content Vanity Identity Dancy’s Heirarchy of Temporally Connected Identity Netocracy Superego Ego Consumtariat Id
    20. 20. HUMANITY
    21. 21. K(NEW)S
    22. 22. MEDIA
    23. 23. “We have come to value what we can throw away, it is a sign of wealth, safety and security.” Chris Dancy - 2014
    24. 24. URGENCY ADDICTION
    25. 25. INFORMATION
    26. 26. ATTENTIONALISM
    27. 27. TEMPORARISM
    28. 28. “After a generation of Internet users who have treated permanence and indexing as the cover charge for entering, there is a new group of people who have a real awareness that they might not want everything that they put on the web to be there forever.” - Matthew Panzarino
    29. 29. http://twitterspirit.com/ http://www.blinklink.me/ https://myfoia.com/
    30. 30. PRECARIAT CLASS
    31. 31. OWNERSHIP
    32. 32. MONEY
    33. 33. OWNERSHIP
    34. 34. Ownership Rentership Ephemeral
    35. 35. DISRUPT TEMPORARY
    36. 36. COPING WITH NOTHING
    37. 37. PEOPLE WHO DON’T NEED MONEY We are used to thinking in terms of rich, poor and middle class, but those categories will change. Berlin’s eastern neighborhoods and Williamsburg, Brooklyn, are a window onto our future. These urban areas are full of people who are bright, culturally literate, Internet- savvy and far from committed to the idea of hard work directed toward earning a good middle-class living. We’ll need a new name for the group of people who have the incomes of the lower middle class and the cultural habits of the wealthy or upper middle class. They will spread a libertarian worldview that working for other people full time is an abominable way to get by.
    38. 38. “When the only value left is time, the world becomes a clock”. Douglas Rushkoff
    39. 39. Data exhaust cartographer Chris Dancy c h r i s _ d a n c y @ g m a i l . c o m @ s e r v i c e s p h e r e“c h r i s d a n c y ” 5 0 5 0 0 + 1 - 7 2 0 - 9 3 6 - 9 1 9 2 You HDI ShutterStock Neanderthal Man

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