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The World’s Most Connected Human?
2005-2007 - Service Catalog, Help Desk Best Practices, Categorization for the Service Desk, Desktop
Management and IT Supp...
2014
2014
21Languages
TECH FETISH
TECH PATHOLOGY
Imagine A Post-
Permanence Future
Where Temporary,
Deletable Online
Communication Is The
New Normal.
-Meghan Neal
Why Study?
User Generated Content
Yahoo
1.1 Billion
April 2013
Facebook
715 Million
April 2012
Twitter
30 Million
October 2012
Linked...
DRIVING FACTORS
IDENTITY
HUMANITY
INFORMATION
OWNERSHIP
IDENTITIY
“we have to build the community (that once was a geographical given) as an
online audience and hold it together ...
Societal
Perceived
Quantified
Created
Augmented
Liquid
Ephemeral
SELFie
“But a human life is not a database, nor is privacy the mere act of keeping data about
ourselves hidden. In reality, priva...
SOFT DATA
HARD DATA
Human Needs
Personal Data / Systems / Services
Business Services
Lifestyle
Social
Content
Vanity
Identity
Dancy’s Heirarch...
HUMANITY
K(NEW)S
MEDIA
“We have come to value
what we can throw away, it is
a sign of wealth, safety and
security.” Chris Dancy - 2014
URGENCY ADDICTION
INFORMATION
ATTENTIONALISM
TEMPORARISM
“After a generation of Internet users who have treated permanence and indexing as the cover
charge for entering, there is ...
http://twitterspirit.com/
http://www.blinklink.me/
https://myfoia.com/
PRECARIAT CLASS
OWNERSHIP
MONEY
OWNERSHIP
Ownership
Rentership
Ephemeral
DISRUPT TEMPORARY
COPING WITH NOTHING
PEOPLE WHO DON’T NEED MONEY We are used to
thinking in terms of rich, poor and middle class, but
those categories will cha...
“When the only
value left is time,
the world becomes
a clock”. Douglas Rushkoff
Data exhaust cartographer
Chris Dancy
c h r i s _ d a n c y @ g m a i l . c o m @ s e r v i c e s p h e r e“c h r i s d a ...
Ephemeral Knowledge - the Shift to Disposable Culture
Ephemeral Knowledge - the Shift to Disposable Culture
Ephemeral Knowledge - the Shift to Disposable Culture
Ephemeral Knowledge - the Shift to Disposable Culture
Ephemeral Knowledge - the Shift to Disposable Culture
Ephemeral Knowledge - the Shift to Disposable Culture
Ephemeral Knowledge - the Shift to Disposable Culture
Ephemeral Knowledge - the Shift to Disposable Culture
Ephemeral Knowledge - the Shift to Disposable Culture
Ephemeral Knowledge - the Shift to Disposable Culture
Ephemeral Knowledge - the Shift to Disposable Culture
Ephemeral Knowledge - the Shift to Disposable Culture
Ephemeral Knowledge - the Shift to Disposable Culture
Ephemeral Knowledge - the Shift to Disposable Culture
Ephemeral Knowledge - the Shift to Disposable Culture
Ephemeral Knowledge - the Shift to Disposable Culture
Ephemeral Knowledge - the Shift to Disposable Culture
Ephemeral Knowledge - the Shift to Disposable Culture
Ephemeral Knowledge - the Shift to Disposable Culture
Ephemeral Knowledge - the Shift to Disposable Culture
Ephemeral Knowledge - the Shift to Disposable Culture
Ephemeral Knowledge - the Shift to Disposable Culture
Ephemeral Knowledge - the Shift to Disposable Culture
Ephemeral Knowledge - the Shift to Disposable Culture
Ephemeral Knowledge - the Shift to Disposable Culture
Ephemeral Knowledge - the Shift to Disposable Culture
Ephemeral Knowledge - the Shift to Disposable Culture
Ephemeral Knowledge - the Shift to Disposable Culture
Ephemeral Knowledge - the Shift to Disposable Culture
Ephemeral Knowledge - the Shift to Disposable Culture
Ephemeral Knowledge - the Shift to Disposable Culture
Ephemeral Knowledge - the Shift to Disposable Culture
Ephemeral Knowledge - the Shift to Disposable Culture
Ephemeral Knowledge - the Shift to Disposable Culture
Ephemeral Knowledge - the Shift to Disposable Culture
Ephemeral Knowledge - the Shift to Disposable Culture
Ephemeral Knowledge - the Shift to Disposable Culture
Ephemeral Knowledge - the Shift to Disposable Culture
Ephemeral Knowledge - the Shift to Disposable Culture
Ephemeral Knowledge - the Shift to Disposable Culture
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Ephemeral Knowledge - the Shift to Disposable Culture

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In 1870, *Harper's Bazaar* was filled with information from cover to cover, each page overflowing with photos, text, and diagrams.
In the early 1900s, the shift to white space in periodicals radically changed not only the printed page, but also our very culture. Plummeting printing prices had allowed designers to remove content from the pages. The age of white space was upon us. Culturally, white spaces say to the world - we are wealthy, we are abundant in resources, and can literally throw away precious space and information.
The 2000s brought us the constrained knowledge culture. Shorts from blogs, character limited messaging, even videos that only last seven seconds.
Fast forward to the 2010s. Today’s information consumer is presented with something radically different - ephemeral media. It marks a shift in how we create, consume, and respect knowledge.
For 30 years, IT has been struggling with knowledge management. In an information-rich age, this struggle has led us to the age of the disposables. From Snapchat, Workshifting, Car2Go, and even URL's that expire, couch surfing apps to API’s that direct you to Meetup for free meals.

Published in: Technology, Business
  • Chris - I recognized some of the books on your shelf on slide 40 ... from your old 'support roots'. Loved the idea on slide 57 ...'Who Will Prosper In the New World'.
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Ephemeral Knowledge - the Shift to Disposable Culture

  1. 1. The World’s Most Connected Human?
  2. 2. 2005-2007 - Service Catalog, Help Desk Best Practices, Categorization for the Service Desk, Desktop Management and IT Support 2008 - Social Media and the Help Desk, Support Remote Users, Selecting an IT Software Vendor, IT Marketing 2009 - Enterprise 2.0, Social Media and IT Support 2010 - Big Data, Social Media and Collaborative Systems 2011 - Mobility, Location, ITSM 2525, Social Media and ITSM 2012 - Reputation Economy (Knowledge Lockers, Quantified Self) Digital Literacy 2012, Social ITSM 1990-2014, Social ITSM 2015-2050, Enterprise Celebrity 2013 - Robotics, Mindfulness, Culture 2.0, Existence as a Platform, Contextual ITSM 2014- Disposable Culture, Digital Death, Wearable Tech & LGBT History, Netocracy 2020 2013
  3. 3. 2014
  4. 4. 2014 21Languages
  5. 5. TECH FETISH
  6. 6. TECH PATHOLOGY
  7. 7. Imagine A Post- Permanence Future Where Temporary, Deletable Online Communication Is The New Normal. -Meghan Neal
  8. 8. Why Study?
  9. 9. User Generated Content Yahoo 1.1 Billion April 2013 Facebook 715 Million April 2012 Twitter 30 Million October 2012 LinkedIn 120 Million May 2012 Facebook 3 Billion October2013 Google 20 Million April 2003 Google 1.5 Billion April 2006 Google 1 Billion July 2013 Level of Ephemeral
  10. 10. DRIVING FACTORS
  11. 11. IDENTITY
  12. 12. HUMANITY
  13. 13. INFORMATION
  14. 14. OWNERSHIP
  15. 15. IDENTITIY “we have to build the community (that once was a geographical given) as an online audience and hold it together by performing for it perpetually. The truth test becomes a way to ascertain one’s own reality, to register a “true” or “real” self that exists apart from the flux of contingencies that seem to shape us in real time. A self is not a sum of content; a self is a practice.” - ROB HORNING
  16. 16. Societal Perceived Quantified Created Augmented Liquid Ephemeral SELFie
  17. 17. “But a human life is not a database, nor is privacy the mere act of keeping data about ourselves hidden. In reality, privacy operates not like a door that’s kept either open or closed but like a fan dance, a seductive game of reveal and conceal.” -Nathan Jurgenson”
  18. 18. SOFT DATA HARD DATA
  19. 19. Human Needs Personal Data / Systems / Services Business Services Lifestyle Social Content Vanity Identity Dancy’s Heirarchy of Temporally Connected Identity Netocracy Superego Ego Consumtariat Id
  20. 20. HUMANITY
  21. 21. K(NEW)S
  22. 22. MEDIA
  23. 23. “We have come to value what we can throw away, it is a sign of wealth, safety and security.” Chris Dancy - 2014
  24. 24. URGENCY ADDICTION
  25. 25. INFORMATION
  26. 26. ATTENTIONALISM
  27. 27. TEMPORARISM
  28. 28. “After a generation of Internet users who have treated permanence and indexing as the cover charge for entering, there is a new group of people who have a real awareness that they might not want everything that they put on the web to be there forever.” - Matthew Panzarino
  29. 29. http://twitterspirit.com/ http://www.blinklink.me/ https://myfoia.com/
  30. 30. PRECARIAT CLASS
  31. 31. OWNERSHIP
  32. 32. MONEY
  33. 33. OWNERSHIP
  34. 34. Ownership Rentership Ephemeral
  35. 35. DISRUPT TEMPORARY
  36. 36. COPING WITH NOTHING
  37. 37. PEOPLE WHO DON’T NEED MONEY We are used to thinking in terms of rich, poor and middle class, but those categories will change. Berlin’s eastern neighborhoods and Williamsburg, Brooklyn, are a window onto our future. These urban areas are full of people who are bright, culturally literate, Internet- savvy and far from committed to the idea of hard work directed toward earning a good middle-class living. We’ll need a new name for the group of people who have the incomes of the lower middle class and the cultural habits of the wealthy or upper middle class. They will spread a libertarian worldview that working for other people full time is an abominable way to get by.
  38. 38. “When the only value left is time, the world becomes a clock”. Douglas Rushkoff
  39. 39. Data exhaust cartographer Chris Dancy c h r i s _ d a n c y @ g m a i l . c o m @ s e r v i c e s p h e r e“c h r i s d a n c y ” 5 0 5 0 0 + 1 - 7 2 0 - 9 3 6 - 9 1 9 2 You HDI ShutterStock Neanderthal Man

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