Emotional Intelligence:“Managing self and others" as Team Manager Or Leader.

1. Friday, 14th June, 2013 Session

2. Emotional Intelligence:
“Managing self and others”

3. Meaning of EI, Emotion & their components
Evolution and importance of EI
Impact of EI at the workplace
High EQ Vs Low EQ
Improving & developing emotional intelligence

4. Acronyms used
IQ – Means Intelligence Quotient
EQ – Means Emotional Quotient
EI – Means Emotional Intelligence

5. Meaning of EI, Emotion & their components
Emotional Intelligence (EI) is the capacity for :
Recognizing our own feelings
Recognizing feelings of others
Motivating the self and,
Managing emotions in building better relationships.

6. Components of Emotional Intelligence

7. What are Emotions ?
The word emotions come from the Latin word “motere” which
means to move. All emotions induce a desire to act.

8. A feeling A feeling aanndd iittss ddiissttiinnccttiivvee tthhoouugghhttss
Primary emotion Secondary emotion
What a person feels at first what a primary emotion leads to
insulted, or forced Anger

9. psychological and biological states
TToo g geett a att e emmoottioionn…….G.Goo D Deeeepp……
Emotions and your body has a
vital connection.
Beware of Amygdala
Hijack!

10. All emotions induce a desire to act
Rationally Irrationally
Hats off ! You
managed to pull
it off ! 
Amygdala
Hijack! Fight,
flight or freeze

12. In 1990, Dr. Peter Salovey (Salovey) of
Yale University and Dr. John Mayer (Mayer) of the
University of New Hampshire coined the phrase
“Emotional Intelligence” ..as the ability to reason
with emotion.
Salovey and Mayer identified 4 abilities and
skills required for EI and called them the 4
branches of EI .
The Mayer-Salovey-Caruso Emotional Intelligence
Test (MSCEIT) was formulated for assessing the
EQ.

13. In 1995, Daniel Goleman (Goleman), got the concept of
Emotional Intelligence receive worldwide attention by
publishing the book Emotional Intelligence, Why It Can Matter
More Than IQ
Goleman’s theory of EI has more applications in the workplace.
It helps to develop characteristics that distinguish outstanding
performers from others at any level of a job.
IQ
EQ

14. Why is emotional Why is emotional i nintetelllilgigeennccee ( (EEQQ)) s soo i mimppoorrtatannt?t?

15. IImmppaacctt ooff EEII
AAtt tthhee wwoorrkkppllaaccee ::
Positive emotions Negative emotions

16. MMaannaagginingg N Neeggaatitvivee E Emmootitoionnss a at tW Woorrkkpplalaccee

17. LLOOWW EEQQ VVss HHIIGGHH EEQQ
Signs of low EQ

18. Signs of high EQ
LLOOWW EEQQ VVss HHIIGGHH EEQQ

19. LLOOWW EEQQ VVss HHIIGGHH EEQQ
There are important lessons to be learnt from the world around
us about Emotional intelligence.
There are important lessons to be learnt from the world around
us about Emotional intelligence.
2 disastrous events at 2 opposite
ends of the EI spectrum.
2 disastrous events at 2 opposite
ends of the EI spectrum.
1.The Vancouver Riots
in 2011
LOW EQ

20. 2 disastrous events at 2 opposite ends
2 disastrous events at 2 opposite ends
of the EI spectrum.
of the EI spectrum.
2. The Japan Disaster : Heavy losses

21. 2. The Japan Disaster : How they coped ?
HIGH EQ

22. Improving & developing emotional intelligence
4 Branches or attributes
5 Key skills for developing EI :

23. IdIdeenntitfiyfy Be aware of how you are feeling.
Read others accurately. Stay connected
with self and others.
Understand why you are feeling that
way and see if this awareness could
be used positively.
Your response to the threat.
Control impulse. Reason with
emotion.
I A M

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technoKrats
The best way to handle setbacks
The best way to handle setbacks
is to set-it-back !
is to set-it-back !
Good Luck!