SlideShare a Scribd company logo

Analyze customer data and optimize marketing with analytical CRM

•Download as PPT, PDF•
•
Apurv Gourav
Apurv Gourav

Analytical CRM involves analyzing customer data from various sources to gain insights into customer needs, behaviors, and preferences. This allows companies to design targeted marketing campaigns, customer retention strategies, and make management decisions. Analytical CRM uses data mining and predictive modeling to segment customers, identify the most profitable, and optimize cross-selling and upselling opportunities. When implemented effectively over time, analytical CRM can help companies acquire new customers, improve relationships with existing customers, increase loyalty, and reduce customer churn.

BusinessTechnology
1 of 19
ANALYTICAL CRM Presented by APURV GOURAV Email– apurvgourav@gmail.com
CUSTOMER RELATIONSHIP MANAGEMENT ,[object Object]
What is CRM really trying to do? ,[object Object],[object Object]
THREE ASPECTS OF CRM ,[object Object],[object Object],[object Object]
Analytical CRM ,[object Object],[object Object]
[object Object],[object Object]
 
Analytical CRM analyzes customer data for a variety of purposes: ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
Analytical CRM ‘Power Tools’ Capabilities that Companies Must Have ,[object Object],[object Object],[object Object]
Manage the Total Communications Environment with Analytical CRM Direct Mail E-Mail/ Fax ATM/Kiosk Call Center Agent Store /Branch Analytical CRM
THE VALUE ANALYTICAL CRM ADDS TO BUSINESS DESIGN ,[object Object],[object Object]
Cont.. ,[object Object],[object Object]
How Analytical CRM Functions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Data Warehouse Industry LDM ALL CUSTOMER INTERACTION DATA
Scope of Analytical CRM ,[object Object],[object Object],[object Object],[object Object]
Cont…. ,[object Object],[object Object],[object Object]
Achieve Positive Business Results … Over Time ,[object Object],[object Object],[object Object]
CRM Process Must Balance Quality of Customer Experiences Achieve Positive Business Results
[object Object]

Recommended

Electronic Customer Relationship Management (E-CRM)
Electronic Customer Relationship Management (E-CRM)Electronic Customer Relationship Management (E-CRM)
Electronic Customer Relationship Management (E-CRM)Aldwin John Sicapiro
 
Operational and Analytical CRM
Operational and Analytical CRM Operational and Analytical CRM
Operational and Analytical CRMTechXpla
 
Customer relationship management (crm)
Customer relationship management (crm)Customer relationship management (crm)
Customer relationship management (crm)Babasab Patil
 
CRM Introduction
CRM IntroductionCRM Introduction
CRM IntroductionSrinivas Methuku
 
E crm ppt
E crm pptE crm ppt
E crm pptAravali college of engineering of management (MBA-HR-MARKETING)
 
Crm ppt
Crm pptCrm ppt
Crm pptnileshsen
 
E- CRM
E- CRME- CRM
E- CRMSrinivas Methuku
 
MIS 13 Customer Relationship Management
MIS 13 Customer Relationship ManagementMIS 13 Customer Relationship Management
MIS 13 Customer Relationship ManagementTushar B Kute
 

Recommended

Electronic Customer Relationship Management (E-CRM)
Electronic Customer Relationship Management (E-CRM)Electronic Customer Relationship Management (E-CRM)
Electronic Customer Relationship Management (E-CRM)Aldwin John Sicapiro
 
Operational and Analytical CRM
Operational and Analytical CRM Operational and Analytical CRM
Operational and Analytical CRMTechXpla
 
Customer relationship management (crm)
Customer relationship management (crm)Customer relationship management (crm)
Customer relationship management (crm)Babasab Patil
 
CRM Introduction
CRM IntroductionCRM Introduction
CRM IntroductionSrinivas Methuku
 
E crm ppt
E crm pptE crm ppt
E crm pptAravali college of engineering of management (MBA-HR-MARKETING)
 
Crm ppt
Crm pptCrm ppt
Crm pptnileshsen
 
E- CRM
E- CRME- CRM
E- CRMSrinivas Methuku
 
MIS 13 Customer Relationship Management
MIS 13 Customer Relationship ManagementMIS 13 Customer Relationship Management
MIS 13 Customer Relationship ManagementTushar B Kute
 
CRM Models
CRM ModelsCRM Models
CRM ModelsDevTech Finance
 
A framework for customer relationship management
A framework for customer relationship managementA framework for customer relationship management
A framework for customer relationship managementVivek Gopan
 
ppt of crm
ppt of crmppt of crm
ppt of crmMundirika Sah
 
Customer Lifecycle Management
Customer Lifecycle ManagementCustomer Lifecycle Management
Customer Lifecycle ManagementNovoally Software
 
CRM Analytics
CRM AnalyticsCRM Analytics
CRM AnalyticsMayank Kumar
 
Sales Force Automation
Sales Force AutomationSales Force Automation
Sales Force AutomationSHEETAL WAGHMARE
 
Introduction to crm
Introduction to crmIntroduction to crm
Introduction to crmPrateek Jain
 
Customer relationship management
Customer relationship managementCustomer relationship management
Customer relationship managementcharanreddy589
 
Crm
CrmCrm
CrmHitesh Srivastava
 
Types of crm
Types of crmTypes of crm
Types of crmKeerthana Dulip Kumar
 
Sales force automation
Sales force automationSales force automation
Sales force automationdamith87
 
Customer relationship management unit 1 introduction
Customer relationship management unit 1 introductionCustomer relationship management unit 1 introduction
Customer relationship management unit 1 introductionGanesha Pandian
 
Crm objectives
Crm objectivesCrm objectives
Crm objectivesHarpreet Kaur
 
Customer Relationship Management
Customer Relationship ManagementCustomer Relationship Management
Customer Relationship ManagementAmitanshu Srivastava
 
CRM
CRMCRM
CRMsingh.the.hacker
 
Customer relationship management
Customer relationship managementCustomer relationship management
Customer relationship managementDr. Stephen Oyewole
 
Crm in retail industry
Crm in retail industryCrm in retail industry
Crm in retail industryVidhu Arora
 
Customer Relationship Management
Customer Relationship ManagementCustomer Relationship Management
Customer Relationship ManagementJoveria Beg
 
E CRM
E CRME CRM
E CRMraveenar22
 
Role of customer relationship manager
Role of customer relationship manager Role of customer relationship manager
Role of customer relationship manager suba ramanujam
 
Operational, Analytical & Collaborative Crm
Operational, Analytical & Collaborative CrmOperational, Analytical & Collaborative Crm
Operational, Analytical & Collaborative CrmElijah Ezendu
 
What is operational crm
What is operational crmWhat is operational crm
What is operational crmLGS, GBHS&IC, University Of South-Asia, TARA-Technologies
 

More Related Content

What's hot

A framework for customer relationship management
A framework for customer relationship managementA framework for customer relationship management
A framework for customer relationship managementVivek Gopan
 
Customer Lifecycle Management
Customer Lifecycle ManagementCustomer Lifecycle Management
Customer Lifecycle ManagementNovoally Software
 
Introduction to crm
Introduction to crmIntroduction to crm
Introduction to crmPrateek Jain
 
Customer relationship management
Customer relationship managementCustomer relationship management
Customer relationship managementcharanreddy589
 
Sales force automation
Sales force automationSales force automation
Sales force automationdamith87
 
Customer relationship management unit 1 introduction
Customer relationship management unit 1 introductionCustomer relationship management unit 1 introduction
Customer relationship management unit 1 introductionGanesha Pandian
 
Customer relationship management
Customer relationship managementCustomer relationship management
Customer relationship managementDr. Stephen Oyewole
 
Crm in retail industry
Crm in retail industryCrm in retail industry
Crm in retail industryVidhu Arora
 
Customer Relationship Management
Customer Relationship ManagementCustomer Relationship Management
Customer Relationship ManagementJoveria Beg
 
Role of customer relationship manager
Role of customer relationship manager Role of customer relationship manager
Role of customer relationship manager suba ramanujam
 

What's hot (20)

CRM Models
CRM ModelsCRM Models
CRM Models
 
A framework for customer relationship management
A framework for customer relationship managementA framework for customer relationship management
A framework for customer relationship management
 
ppt of crm
ppt of crmppt of crm
ppt of crm
 
Customer Lifecycle Management
Customer Lifecycle ManagementCustomer Lifecycle Management
Customer Lifecycle Management
 
CRM Analytics
CRM AnalyticsCRM Analytics
CRM Analytics
 
Sales Force Automation
Sales Force AutomationSales Force Automation
Sales Force Automation
 
Introduction to crm
Introduction to crmIntroduction to crm
Introduction to crm
 
Customer relationship management
Customer relationship managementCustomer relationship management
Customer relationship management
 
Crm
CrmCrm
Crm
 
Types of crm
Types of crmTypes of crm
Types of crm
 
Sales force automation
Sales force automationSales force automation
Sales force automation
 
Customer relationship management unit 1 introduction
Customer relationship management unit 1 introductionCustomer relationship management unit 1 introduction
Customer relationship management unit 1 introduction
 
Crm objectives
Crm objectivesCrm objectives
Crm objectives
 
Customer Relationship Management
Customer Relationship ManagementCustomer Relationship Management
Customer Relationship Management
 
CRM
CRMCRM
CRM
 
Customer relationship management
Customer relationship managementCustomer relationship management
Customer relationship management
 
Crm in retail industry
Crm in retail industryCrm in retail industry
Crm in retail industry
 
Customer Relationship Management
Customer Relationship ManagementCustomer Relationship Management
Customer Relationship Management
 
E CRM
E CRME CRM
E CRM
 
Role of customer relationship manager
Role of customer relationship manager Role of customer relationship manager
Role of customer relationship manager
 

Viewers also liked

Operational, Analytical & Collaborative Crm
Operational, Analytical & Collaborative CrmOperational, Analytical & Collaborative Crm
Operational, Analytical & Collaborative CrmElijah Ezendu
 
Analytical CRM - Lutz Finger, Fisheye Analytics
Analytical CRM - Lutz Finger, Fisheye AnalyticsAnalytical CRM - Lutz Finger, Fisheye Analytics
Analytical CRM - Lutz Finger, Fisheye AnalyticsOur Social Times
 
Customer Relationship Management (CRM)
Customer Relationship Management (CRM)Customer Relationship Management (CRM)
Customer Relationship Management (CRM)Jaiser Abbas
 
Musteri iliskileri yonetimi CRM ve Starbucks incelemesi
Musteri iliskileri yonetimi CRM ve Starbucks incelemesiMusteri iliskileri yonetimi CRM ve Starbucks incelemesi
Musteri iliskileri yonetimi CRM ve Starbucks incelemesiHENCOOPS Gilimor Gıda
 
Infrastructure student
Infrastructure studentInfrastructure student
Infrastructure studentJohn Scrugham
 
WordPress and Salesforce at WordCamp Netherlands by Jeffrey Visser
WordPress and Salesforce at WordCamp Netherlands by Jeffrey VisserWordPress and Salesforce at WordCamp Netherlands by Jeffrey Visser
WordPress and Salesforce at WordCamp Netherlands by Jeffrey VisserBas van der Lans
 
Operational CRM - Kapture CRM
Operational CRM - Kapture CRMOperational CRM - Kapture CRM
Operational CRM - Kapture CRMPooja Joshi
 
5 - Infrastructure and Cloud Computing
5 - Infrastructure and Cloud Computing5 - Infrastructure and Cloud Computing
5 - Infrastructure and Cloud ComputingRaymond Gao
 
001 lpp introduction
001 lpp introduction001 lpp introduction
001 lpp introductionVictor Seelan
 
Crm Modelsمدلهای مدیریت ارتباط با مشتری
Crm Modelsمدلهای مدیریت ارتباط با مشتریCrm Modelsمدلهای مدیریت ارتباط با مشتری
Crm Modelsمدلهای مدیریت ارتباط با مشتریFarshid Abdi
 
Campaign management in AEM/CQ5
Campaign management in AEM/CQ5Campaign management in AEM/CQ5
Campaign management in AEM/CQ5Vivek Sachdeva
 

Viewers also liked (20)

Operational, Analytical & Collaborative Crm
Operational, Analytical & Collaborative CrmOperational, Analytical & Collaborative Crm
Operational, Analytical & Collaborative Crm
 
What is operational crm
What is operational crmWhat is operational crm
What is operational crm
 
Analytical crm and social crm
Analytical crm and social crmAnalytical crm and social crm
Analytical crm and social crm
 
Analytical CRM - Lutz Finger, Fisheye Analytics
Analytical CRM - Lutz Finger, Fisheye AnalyticsAnalytical CRM - Lutz Finger, Fisheye Analytics
Analytical CRM - Lutz Finger, Fisheye Analytics
 
Customer Relationship Management (CRM)
Customer Relationship Management (CRM)Customer Relationship Management (CRM)
Customer Relationship Management (CRM)
 
Analytical CRM
Analytical CRMAnalytical CRM
Analytical CRM
 
Musteri iliskileri yonetimi CRM ve Starbucks incelemesi
Musteri iliskileri yonetimi CRM ve Starbucks incelemesiMusteri iliskileri yonetimi CRM ve Starbucks incelemesi
Musteri iliskileri yonetimi CRM ve Starbucks incelemesi
 
CRM Strategy
CRM StrategyCRM Strategy
CRM Strategy
 
CRM Strategy and Implementation
CRM Strategy and ImplementationCRM Strategy and Implementation
CRM Strategy and Implementation
 
Infrastructure student
Infrastructure studentInfrastructure student
Infrastructure student
 
¿Que es un CRM?
¿Que es un CRM?¿Que es un CRM?
¿Que es un CRM?
 
WordPress and Salesforce at WordCamp Netherlands by Jeffrey Visser
WordPress and Salesforce at WordCamp Netherlands by Jeffrey VisserWordPress and Salesforce at WordCamp Netherlands by Jeffrey Visser
WordPress and Salesforce at WordCamp Netherlands by Jeffrey Visser
 
Customer relationship management (for qst)
Customer relationship management (for qst)Customer relationship management (for qst)
Customer relationship management (for qst)
 
Operational CRM - Kapture CRM
Operational CRM - Kapture CRMOperational CRM - Kapture CRM
Operational CRM - Kapture CRM
 
Crm Today Dinesh Chandrasekar
Crm Today Dinesh ChandrasekarCrm Today Dinesh Chandrasekar
Crm Today Dinesh Chandrasekar
 
5 - Infrastructure and Cloud Computing
5 - Infrastructure and Cloud Computing5 - Infrastructure and Cloud Computing
5 - Infrastructure and Cloud Computing
 
001 lpp introduction
001 lpp introduction001 lpp introduction
001 lpp introduction
 
Crm Modelsمدلهای مدیریت ارتباط با مشتری
Crm Modelsمدلهای مدیریت ارتباط با مشتریCrm Modelsمدلهای مدیریت ارتباط با مشتری
Crm Modelsمدلهای مدیریت ارتباط با مشتری
 
Campaign management in AEM/CQ5
Campaign management in AEM/CQ5Campaign management in AEM/CQ5
Campaign management in AEM/CQ5
 
Sap Crm
Sap CrmSap Crm
Sap Crm
 

Similar to Analyze customer data and optimize marketing with analytical CRM

Crm unit 4 crm planning and implementation
Crm unit 4 crm planning and implementationCrm unit 4 crm planning and implementation
Crm unit 4 crm planning and implementationGanesha Pandian
 
Customer Relationship Management (Crm) By Ravinder Tulsiani
Customer Relationship Management (Crm) By Ravinder TulsianiCustomer Relationship Management (Crm) By Ravinder Tulsiani
Customer Relationship Management (Crm) By Ravinder TulsianiRavinder Tulsiani
 
Crm How To June 2008
Crm How To June 2008Crm How To June 2008
Crm How To June 2008dhkrony
 
Customer relationship management
Customer relationship managementCustomer relationship management
Customer relationship managementNIKHILESHMODGIL
 
Customer Relationship Management unit 3 crm structures
Customer Relationship Management unit 3 crm structuresCustomer Relationship Management unit 3 crm structures
Customer Relationship Management unit 3 crm structuresGanesha Pandian
 
Customer Relationship Management
Customer Relationship ManagementCustomer Relationship Management
Customer Relationship ManagementSavita Goyal
 
Customer relationship managment
Customer relationship managmentCustomer relationship managment
Customer relationship managmentDr. Sapna Dadwal
 
Session 1 2 Cost Of Acquiring Customers
Session 1 2 Cost Of Acquiring CustomersSession 1 2 Cost Of Acquiring Customers
Session 1 2 Cost Of Acquiring CustomersPraveen Vodnala
 
crm-150627053548-lva1-app6892.pdf
crm-150627053548-lva1-app6892.pdfcrm-150627053548-lva1-app6892.pdf
crm-150627053548-lva1-app6892.pdfetebarkhmichale
 
vdocument.in_crm-project-report-558453c17a8ae.pdf
vdocument.in_crm-project-report-558453c17a8ae.pdfvdocument.in_crm-project-report-558453c17a8ae.pdf
vdocument.in_crm-project-report-558453c17a8ae.pdfGirmaWodajoOfficialc
 
CRM - Customer Relationship Management
CRM - Customer Relationship ManagementCRM - Customer Relationship Management
CRM - Customer Relationship ManagementSahadev Tomar
 
Customer relationship management
Customer relationship managementCustomer relationship management
Customer relationship managementHasan Alnoor
 
Presentation on customer relation management
Presentation on customer relation managementPresentation on customer relation management
Presentation on customer relation managementGagan Deep
 
customer relationship management.pptxiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii...
customer relationship management.pptxiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii...customer relationship management.pptxiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii...
customer relationship management.pptxiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii...shilparaghuwanshi4
 
CUSTOMER RELATIONSHIP MANAGEMENT
CUSTOMER RELATIONSHIP MANAGEMENTCUSTOMER RELATIONSHIP MANAGEMENT
CUSTOMER RELATIONSHIP MANAGEMENTAnurag jain
 
CRM handbook .pdf
CRM handbook .pdfCRM handbook .pdf
CRM handbook .pdfSadiahAhmad
 

Similar to Analyze customer data and optimize marketing with analytical CRM (20)

Crm unit 4 crm planning and implementation
Crm unit 4 crm planning and implementationCrm unit 4 crm planning and implementation
Crm unit 4 crm planning and implementation
 
3e779 Module I
3e779 Module I3e779 Module I
3e779 Module I
 
Customer Relationship Management (Crm) By Ravinder Tulsiani
Customer Relationship Management (Crm) By Ravinder TulsianiCustomer Relationship Management (Crm) By Ravinder Tulsiani
Customer Relationship Management (Crm) By Ravinder Tulsiani
 
Crm How To June 2008
Crm How To June 2008Crm How To June 2008
Crm How To June 2008
 
Customer relationship management
Customer relationship managementCustomer relationship management
Customer relationship management
 
CRM Introduction
CRM IntroductionCRM Introduction
CRM Introduction
 
Customer Relationship Management unit 3 crm structures
Customer Relationship Management unit 3 crm structuresCustomer Relationship Management unit 3 crm structures
Customer Relationship Management unit 3 crm structures
 
Customer Relationship Management
Customer Relationship ManagementCustomer Relationship Management
Customer Relationship Management
 
Customer relationship managment
Customer relationship managmentCustomer relationship managment
Customer relationship managment
 
Session 1 2 Cost Of Acquiring Customers
Session 1 2 Cost Of Acquiring CustomersSession 1 2 Cost Of Acquiring Customers
Session 1 2 Cost Of Acquiring Customers
 
crm-150627053548-lva1-app6892.pdf
crm-150627053548-lva1-app6892.pdfcrm-150627053548-lva1-app6892.pdf
crm-150627053548-lva1-app6892.pdf
 
vdocument.in_crm-project-report-558453c17a8ae.pdf
vdocument.in_crm-project-report-558453c17a8ae.pdfvdocument.in_crm-project-report-558453c17a8ae.pdf
vdocument.in_crm-project-report-558453c17a8ae.pdf
 
CRM - Customer Relationship Management
CRM - Customer Relationship ManagementCRM - Customer Relationship Management
CRM - Customer Relationship Management
 
Customer relationship management
Customer relationship managementCustomer relationship management
Customer relationship management
 
Presentation on customer relation management
Presentation on customer relation managementPresentation on customer relation management
Presentation on customer relation management
 
customer relationship management.pptxiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii...
customer relationship management.pptxiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii...customer relationship management.pptxiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii...
customer relationship management.pptxiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii...
 
Customer Relationship Management
Customer Relationship Management Customer Relationship Management
Customer Relationship Management
 
CUSTOMER RELATIONSHIP MANAGEMENT
CUSTOMER RELATIONSHIP MANAGEMENTCUSTOMER RELATIONSHIP MANAGEMENT
CUSTOMER RELATIONSHIP MANAGEMENT
 
Atrc dcs crm_presentation_10_sep_2014-1
Atrc dcs crm_presentation_10_sep_2014-1Atrc dcs crm_presentation_10_sep_2014-1
Atrc dcs crm_presentation_10_sep_2014-1
 
CRM handbook .pdf
CRM handbook .pdfCRM handbook .pdf
CRM handbook .pdf
 

More from Apurv Gourav

Bihar foundation Pune Chapter
Bihar foundation Pune ChapterBihar foundation Pune Chapter
Bihar foundation Pune ChapterApurv Gourav
 
Digital signatures
Digital signaturesDigital signatures
Digital signaturesApurv Gourav
 
Foreign Direct Investment In India
Foreign Direct Investment In IndiaForeign Direct Investment In India
Foreign Direct Investment In IndiaApurv Gourav
 
NON PERFORMING ASSETS (NPA)
NON PERFORMING ASSETS (NPA)NON PERFORMING ASSETS (NPA)
NON PERFORMING ASSETS (NPA)Apurv Gourav
 
Comparative analysis of power and infrastructure sector
Comparative analysis of power and infrastructure sectorComparative analysis of power and infrastructure sector
Comparative analysis of power and infrastructure sectorApurv Gourav
 
Bihar_SWOT Analysis
Bihar_SWOT AnalysisBihar_SWOT Analysis
Bihar_SWOT AnalysisApurv Gourav
 
ERP Implementation Life Cycle
ERP Implementation Life CycleERP Implementation Life Cycle
ERP Implementation Life CycleApurv Gourav
 
CORPORATE COMMUNICATON SKILLS
CORPORATE COMMUNICATON SKILLSCORPORATE COMMUNICATON SKILLS
CORPORATE COMMUNICATON SKILLSApurv Gourav
 
Various general insurance companies and its policies
Various general insurance companies and its policies Various general insurance companies and its policies
Various general insurance companies and its policies Apurv Gourav
 
Fight against AIDS
Fight against AIDS Fight against AIDS
Fight against AIDS Apurv Gourav
 

More from Apurv Gourav (18)

Bihar foundation Pune Chapter
Bihar foundation Pune ChapterBihar foundation Pune Chapter
Bihar foundation Pune Chapter
 
Leadership
LeadershipLeadership
Leadership
 
Digital signatures
Digital signaturesDigital signatures
Digital signatures
 
Cyber Pollution
Cyber PollutionCyber Pollution
Cyber Pollution
 
Foreign Direct Investment In India
Foreign Direct Investment In IndiaForeign Direct Investment In India
Foreign Direct Investment In India
 
ECB & FCCB
ECB & FCCBECB & FCCB
ECB & FCCB
 
NON PERFORMING ASSETS (NPA)
NON PERFORMING ASSETS (NPA)NON PERFORMING ASSETS (NPA)
NON PERFORMING ASSETS (NPA)
 
cotton commodity
cotton commoditycotton commodity
cotton commodity
 
Comparative analysis of power and infrastructure sector
Comparative analysis of power and infrastructure sectorComparative analysis of power and infrastructure sector
Comparative analysis of power and infrastructure sector
 
Contract Farming
Contract FarmingContract Farming
Contract Farming
 
Jagriti I
Jagriti IJagriti I
Jagriti I
 
Bihar_SWOT Analysis
Bihar_SWOT AnalysisBihar_SWOT Analysis
Bihar_SWOT Analysis
 
Cafe Coffee Day
Cafe Coffee DayCafe Coffee Day
Cafe Coffee Day
 
ERP Implementation Life Cycle
ERP Implementation Life CycleERP Implementation Life Cycle
ERP Implementation Life Cycle
 
CORPORATE COMMUNICATON SKILLS
CORPORATE COMMUNICATON SKILLSCORPORATE COMMUNICATON SKILLS
CORPORATE COMMUNICATON SKILLS
 
venture capital
venture capitalventure capital
venture capital
 
Various general insurance companies and its policies
Various general insurance companies and its policies Various general insurance companies and its policies
Various general insurance companies and its policies
 
Fight against AIDS
Fight against AIDS Fight against AIDS
Fight against AIDS
 

Recently uploaded

Call Girls In Radisson Blu Hotel New Delhi Paschim Vihar ❤️8860477959 Escorts...
Call Girls In Radisson Blu Hotel New Delhi Paschim Vihar ❤️8860477959 Escorts...Call Girls In Radisson Blu Hotel New Delhi Paschim Vihar ❤️8860477959 Escorts...
Call Girls In Radisson Blu Hotel New Delhi Paschim Vihar ❤️8860477959 Escorts...lizamodels9
 
Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...
Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...
Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...lizamodels9
 
Catalogue ONG NUOC PPR DE NHAT .pdf
Catalogue ONG NUOC PPR DE NHAT .pdfCatalogue ONG NUOC PPR DE NHAT .pdf
Catalogue ONG NUOC PPR DE NHAT .pdfOrient Homes
 
Non Text Magic Studio Magic Design for Presentations L&P.pptx
Non Text Magic Studio Magic Design for Presentations L&P.pptxNon Text Magic Studio Magic Design for Presentations L&P.pptx
Non Text Magic Studio Magic Design for Presentations L&P.pptxAbhayThakur200703
 
Lowrate Call Girls In Laxmi Nagar Delhi ❤️8860477959 Escorts 100% Genuine Ser...
Lowrate Call Girls In Laxmi Nagar Delhi ❤️8860477959 Escorts 100% Genuine Ser...Lowrate Call Girls In Laxmi Nagar Delhi ❤️8860477959 Escorts 100% Genuine Ser...
Lowrate Call Girls In Laxmi Nagar Delhi ❤️8860477959 Escorts 100% Genuine Ser...lizamodels9
 
Monte Carlo simulation : Simulation using MCSM
Monte Carlo simulation : Simulation using MCSMMonte Carlo simulation : Simulation using MCSM
Monte Carlo simulation : Simulation using MCSMRavindra Nath Shukla
 
7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...Paul Menig
 
/:Call Girls In Jaypee Siddharth - 5 Star Hotel New Delhi ➥9990211544 Top Esc...
/:Call Girls In Jaypee Siddharth - 5 Star Hotel New Delhi ➥9990211544 Top Esc.../:Call Girls In Jaypee Siddharth - 5 Star Hotel New Delhi ➥9990211544 Top Esc...
/:Call Girls In Jaypee Siddharth - 5 Star Hotel New Delhi ➥9990211544 Top Esc...lizamodels9
 
Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023Neil Kimberley
 
Pharma Works Profile of Karan Communications
Pharma Works Profile of Karan CommunicationsPharma Works Profile of Karan Communications
Pharma Works Profile of Karan Communicationskarancommunications
 
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service JamshedpurVIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service JamshedpurSuhani Kapoor
 
BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,noida100girls
 
GD Birla and his contribution in management
GD Birla and his contribution in managementGD Birla and his contribution in management
GD Birla and his contribution in managementchhavia330
 
BEST Call Girls In Greater Noida ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Greater Noida ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,BEST Call Girls In Greater Noida ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Greater Noida ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,noida100girls
 
Intro to BCG's Carbon Emissions Benchmark_vF.pdf
Intro to BCG's Carbon Emissions Benchmark_vF.pdfIntro to BCG's Carbon Emissions Benchmark_vF.pdf
Intro to BCG's Carbon Emissions Benchmark_vF.pdfpollardmorgan
 
Sales & Marketing Alignment: How to Synergize for Success
Sales & Marketing Alignment: How to Synergize for SuccessSales & Marketing Alignment: How to Synergize for Success
Sales & Marketing Alignment: How to Synergize for SuccessAggregage
 
Vip Female Escorts Noida 9711199171 Greater Noida Escorts Service
Vip Female Escorts Noida 9711199171 Greater Noida Escorts ServiceVip Female Escorts Noida 9711199171 Greater Noida Escorts Service
Vip Female Escorts Noida 9711199171 Greater Noida Escorts Serviceankitnayak356677
 
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableCall Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableDipal Arora
 

Recently uploaded (20)

Call Girls In Radisson Blu Hotel New Delhi Paschim Vihar ❤️8860477959 Escorts...
Call Girls In Radisson Blu Hotel New Delhi Paschim Vihar ❤️8860477959 Escorts...Call Girls In Radisson Blu Hotel New Delhi Paschim Vihar ❤️8860477959 Escorts...
Call Girls In Radisson Blu Hotel New Delhi Paschim Vihar ❤️8860477959 Escorts...
 
Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...
Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...
Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...
 
Catalogue ONG NUOC PPR DE NHAT .pdf
Catalogue ONG NUOC PPR DE NHAT .pdfCatalogue ONG NUOC PPR DE NHAT .pdf
Catalogue ONG NUOC PPR DE NHAT .pdf
 
Non Text Magic Studio Magic Design for Presentations L&P.pptx
Non Text Magic Studio Magic Design for Presentations L&P.pptxNon Text Magic Studio Magic Design for Presentations L&P.pptx
Non Text Magic Studio Magic Design for Presentations L&P.pptx
 
Lowrate Call Girls In Laxmi Nagar Delhi ❤️8860477959 Escorts 100% Genuine Ser...
Lowrate Call Girls In Laxmi Nagar Delhi ❤️8860477959 Escorts 100% Genuine Ser...Lowrate Call Girls In Laxmi Nagar Delhi ❤️8860477959 Escorts 100% Genuine Ser...
Lowrate Call Girls In Laxmi Nagar Delhi ❤️8860477959 Escorts 100% Genuine Ser...
 
Monte Carlo simulation : Simulation using MCSM
Monte Carlo simulation : Simulation using MCSMMonte Carlo simulation : Simulation using MCSM
Monte Carlo simulation : Simulation using MCSM
 
Forklift Operations: Safety through Cartoons
Forklift Operations: Safety through CartoonsForklift Operations: Safety through Cartoons
Forklift Operations: Safety through Cartoons
 
7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...
 
/:Call Girls In Jaypee Siddharth - 5 Star Hotel New Delhi ➥9990211544 Top Esc...
/:Call Girls In Jaypee Siddharth - 5 Star Hotel New Delhi ➥9990211544 Top Esc.../:Call Girls In Jaypee Siddharth - 5 Star Hotel New Delhi ➥9990211544 Top Esc...
/:Call Girls In Jaypee Siddharth - 5 Star Hotel New Delhi ➥9990211544 Top Esc...
 
Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023
 
Pharma Works Profile of Karan Communications
Pharma Works Profile of Karan CommunicationsPharma Works Profile of Karan Communications
Pharma Works Profile of Karan Communications
 
Best Practices for Implementing an External Recruiting Partnership
Best Practices for Implementing an External Recruiting PartnershipBest Practices for Implementing an External Recruiting Partnership
Best Practices for Implementing an External Recruiting Partnership
 
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service JamshedpurVIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
 
BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
 
GD Birla and his contribution in management
GD Birla and his contribution in managementGD Birla and his contribution in management
GD Birla and his contribution in management
 
BEST Call Girls In Greater Noida ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Greater Noida ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,BEST Call Girls In Greater Noida ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Greater Noida ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
 
Intro to BCG's Carbon Emissions Benchmark_vF.pdf
Intro to BCG's Carbon Emissions Benchmark_vF.pdfIntro to BCG's Carbon Emissions Benchmark_vF.pdf
Intro to BCG's Carbon Emissions Benchmark_vF.pdf
 
Sales & Marketing Alignment: How to Synergize for Success
Sales & Marketing Alignment: How to Synergize for SuccessSales & Marketing Alignment: How to Synergize for Success
Sales & Marketing Alignment: How to Synergize for Success
 
Vip Female Escorts Noida 9711199171 Greater Noida Escorts Service
Vip Female Escorts Noida 9711199171 Greater Noida Escorts ServiceVip Female Escorts Noida 9711199171 Greater Noida Escorts Service
Vip Female Escorts Noida 9711199171 Greater Noida Escorts Service
 
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableCall Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
 

Analyze customer data and optimize marketing with analytical CRM

  • 1. ANALYTICAL CRM Presented by APURV GOURAV Email– apurvgourav@gmail.com
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.  
  • 8.
  • 9.
  • 10.
  • 11. Manage the Total Communications Environment with Analytical CRM Direct Mail E-Mail/ Fax ATM/Kiosk Call Center Agent Store /Branch Analytical CRM
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18. CRM Process Must Balance Quality of Customer Experiences Achieve Positive Business Results
  • 19.