Swisscom Intranet Transformation Journey, Swisscom AG, Thomas Maeder, Digital Workplace Group live, 2016

1. Digital Workplace Live
Swisscom’s Intranet
Transformation Journey
Thomas Maeder
Head of Digital Communication &
Collaboration Experience
Swisscom AG
July 5th, 2016

2. About
Swisscom AG

3. About Swisscom
• Switzerland’s leading telecom provider and one of its foremost IT companies,
headquartered in Worblaufen/Bern
• Our aim is to inspire our customers with the best network, superb offers and
outstanding service
• We are offering mobile and fixed-line telephony, Internet and digital TV
• We build and maintain infrastructure, and are active in the banking, energy,
entertainment, advertising and healthcare sectors
• We employ over 19'000 persons in Switzerland
• Our international activities are concentrated mainly in Italy, where its subsidiary
Fastweb is one of the biggest broadband providers
• We are one of the most sustainable companies in Switzerland and Europe
https://www.swisscom.ch/en/about/company/profile.html

4. About Swisscom’s employees
using the Intranet aka Employee Portal
The Employee Portal serves all ≈ 19’000
employees of Swisscom in Switzerland, with
various job roles, working at ≈ 30 geographic
locations and speaking either German, French
or Italian
• ≈ 6’500 office/knowledge workers
• ≈ 3’500 specialists (legal, finance, human
resources etc)
• ≈ 6’500 front office/touchpoint workers
working in shops/sales, call centers, customer
field service
• ≈ 2’500 managers

5. Intranet Transformation Journey
@Swisscom AG

6. (Intranet)
Employee Portal
Vision
…an indispensable
digital assistant
for the working day …

7. Goals
 deliver a state of the art internal
communication/news portal
 promote corporate-wide dialogue and
networking
 strengthen corporate identity and culture
 provide optimal support for daily work and
collaboration

8. 20122009
Intranet 1.0
Intranet SCS
Intranet SCS-CBU
Intranet Fixnet
Intranet Mobile
Intranet Solutions
Intranet GHQ / PAR
Intranet ITS
Intranet 2.0
2016
Employee Portal 4.0
2014
Intranet/Collaboration 3.0
Intranet Transformation Journey @Swisscom
≈ every 2 years a major release, 4 minor releases per year
Intranet consolidation
1 platform (SP2007)
1 user experience
1 governance
…
new ux
social features
mobile web access
upgrade SP2010
…
self service collaboration
improved social features
social Q & A
video/corporate TV
upgrade SP2013
…
new responsive ux
new IA
work/collab dashboard
more relevance/context
integration/APIs
…

9. Swisscom’s current Employee Portal
UX Framework
News Work About us
Find, Ask & DiscoverFind, Ask & Discover
Notifications
share,
discuss, learn
share,
discuss, learn

14. Find out more about Swisscom’s
current Employee Portal

15. some
Facts & Figures

19. —WIC Survey 2015
—WIC Survey 2014
—WIC Survey 2013
—WIC Survey 2012

20. —WIC Survey 2015
—WIC Survey 2014
—WIC Survey 2013
—WIC Survey 2012

21. Thomas Maeder
Head of Digital Communication & Collaboration Experience
Mobile + 41 79 688 08 71
thomas.maeder@swisscom.com
LinkedIn http://ch.linkedin.com/in/maeder/en
XING http://www.xing.com/profile/Thomas_Maeder
Twitter @ThomasMaeder
Swisscom AG
Group Communications & Responsibility
Alte Tiefenaustrasse 6
3048 Worblaufen
www.swisscom.ch
Contact