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Swisscom’s Intranet transformation journey towards an engaging Employee Portal

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Main points of the presentations:

– Vision, purpose & journey of Swisscom’s Employee Portal.
– Creating a simple, modern User Experience.
– Make it work for mobile devices.
– Measure progress and establish a continuous improvement process.

Key takeaways:

– Insights on how continuously improve and develop the Intranet in a large organization.
– Good practices about User Experience & SharePoint.
– Hands-on advice, screenshots/live demo on common Intranet/Digital Workplace challenges for large organizations.

Published in: Business
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Swisscom’s Intranet transformation journey towards an engaging Employee Portal

  1. 1. Swisscom’s Intranet transformation journey towards an engaging Employee Portal Thomas Maeder IntraTeam Event Copenhagen March 1st, 2017
  2. 2. Hello! LinkedIn http://ch.linkedin.com/in/maeder/en XING http://www.xing.com/profile/Thomas_Maeder Twitter @ThomasMaeder Thomas Maeder Senior Digital Experience Manager
  3. 3. 01.03.2017 3 IntraTeamEventCopenhagen|ThomasMaeder Vision, purpose & journey of Swisscom’s Employee Portal Creating a simple, modern User Experience Make it work for mobile devices Measure progress and establish a continuous improvement process Agenda
  4. 4. 01.03.2017 4 IntraTeamEventCopenhagen|ThomasMaeder Context The Employee Portal serves all ≈ 19’000 employees of Swisscom in Switzerland, with various job roles, working at ≈ 30 geographic locations and speaking either German, French or Italian • ≈ 6’500 office/knowledge workers • ≈ 3’500 specialists (legal, finance, human resources etc) • ≈ 6’500 front office/touchpoint workers working in shops/sales, call centers, customer field service • ≈ 2’500 managers
  5. 5. 01.03.2017 5 IntraTeamEventCopenhagen|ThomasMaeder Vision, purpose & journey of Swisscom’s
  6. 6. 01.03.2017 6 IntraTeamEventCopenhagen|ThomasMaeder …an indispensable digital assistant for the working day… Vision
  7. 7. Purpose  deliver a state of the art employee communication/ news portal
  8. 8. Purpose  strengthen corporate identity and culture
  9. 9. Purpose  promote corporate-wide dialogue and networking
  10. 10. Purpose  provide optimal support for common daily work and collaboration
  11. 11. 2012 Intranet 2.0 • new UX • social features • mobile web access • upgrade SP2010 • … 2009 Intranet 1.0 • Intranet consolidation • 1 platform (SP2007) • 1 user experience • 1 governance • … 2014 Intranet/Collaboration 3.0 • self service collaboration • change mgmt & adoption initiative • improved social features • social Q & A • video/corporate TV • upgrade SP2013 • … 2016 Employee Portal 4.0 • new responsive UX • new IA • work dashboard • integration/APIs • newsroom & digital experience Team • … Journey ≈ all 2 years a major release, 4 minor releases per year 2017/2018 • upgrade SP2016, transform to O365 hybrid • improve enterprise search, findability & discoverability • improve and simplify social collaboration • improve daily work support • improve newsroom/editorial processes & tools • consolidate digital asset mgmt and improve video mgmt • refine KPI/analytics, governance • optimize overall UX • … Employee Portal 5.0
  12. 12. 01.03.2017 12 IntraTeamEventCopenhagen|ThomasMaeder Creating a simple, modern User Experience
  13. 13. Employee Portal User Experience Framework News Work About us Find, Ask & Discover Notifications share, discuss, learn Repositories APIs
  14. 14. 14 IntraTeamEventCopenhagen|ThomasMaeder News
  15. 15. 15 IntraTeamEventCopenhagen|ThomasMaeder News
  16. 16. 16 IntraTeamEventCopenhagen|ThomasMaeder Work
  17. 17. 17 About Us
  18. 18. 01.03.2017 18 IntraTeamEventCopenhagen|ThomasMaeder Notifications & Search
  19. 19. 01.03.2017 19 IntraTeamEventCopenhagen|ThomasMaeder Make it work for mobile devices
  20. 20. 20
  21. 21. 21
  22. 22. 22
  23. 23. 01.03.2017 23 IntraTeamEventCopenhagen|ThomasMaeder
  24. 24. 24
  25. 25. 01.03.2017 25 IntraTeamEventCopenhagen|ThomasMaeder Measure progress and establish a continuous
  26. 26. 01.03.2017 26 IntraTeamEventCopenhagen|ThomasMaeder Benchmar k Tests Surveys Analytics KPIs Success Stories Facts beat opinions.
  27. 27. 27 IntraTeamEventCopenhagen|ThomasMaeder Agile is not faster, nor cheaper but you get what your users want.
  28. 28. An Intranet team is not enough. Intranet Team Digital Experience TeamIntranet Manager Content Manager Digital Experience Manager Product Owner Project Manager UX/UI Designer Subject Matter Expert
  29. 29. 01.03.2017 29 IntraTeamEventCopenhagen|ThomasMaeder (Fast) continuous improvement is tough, but it's your only option.
  30. 30. Thank you! LinkedIn http://ch.linkedin.com/in/maeder/en XING http://www.xing.com/profile/Thomas_Maeder Twitter @ThomasMaeder Thomas Maeder Senior Digital Experience Manager

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