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Swisscom Intranet Transformation Journey - Digital Workplace Group live


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Swisscom Intranet Transformation Journey, Swisscom AG, Thomas Maeder, Digital Workplace Group live, 2016

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Swisscom Intranet Transformation Journey - Digital Workplace Group live

  1. 1. Digital Workplace Live Swisscom’s Intranet Transformation Journey Thomas Maeder Head of Digital Communication & Collaboration Experience Swisscom AG July 5th, 2016
  2. 2. About Swisscom AG
  3. 3. About Swisscom • Switzerland’s leading telecom provider and one of its foremost IT companies, headquartered in Worblaufen/Bern • Our aim is to inspire our customers with the best network, superb offers and outstanding service • We are offering mobile and fixed-line telephony, Internet and digital TV • We build and maintain infrastructure, and are active in the banking, energy, entertainment, advertising and healthcare sectors • We employ over 19'000 persons in Switzerland • Our international activities are concentrated mainly in Italy, where its subsidiary Fastweb is one of the biggest broadband providers • We are one of the most sustainable companies in Switzerland and Europe
  4. 4. About Swisscom’s employees using the Intranet aka Employee Portal The Employee Portal serves all ≈ 19’000 employees of Swisscom in Switzerland, with various job roles, working at ≈ 30 geographic locations and speaking either German, French or Italian • ≈ 6’500 office/knowledge workers • ≈ 3’500 specialists (legal, finance, human resources etc) • ≈ 6’500 front office/touchpoint workers working in shops/sales, call centers, customer field service • ≈ 2’500 managers
  5. 5. Intranet Transformation Journey @Swisscom AG
  6. 6. (Intranet) Employee Portal Vision …an indispensable digital assistant for the working day …
  7. 7. Goals  deliver a state of the art internal communication/news portal  promote corporate-wide dialogue and networking  strengthen corporate identity and culture  provide optimal support for daily work and collaboration
  8. 8. 20122009 Intranet 1.0 Intranet SCS Intranet SCS-CBU Intranet Fixnet Intranet Mobile Intranet Solutions Intranet GHQ / PAR Intranet ITS Intranet 2.0 2016 Employee Portal 4.0 2014 Intranet/Collaboration 3.0 Intranet Transformation Journey @Swisscom ≈ every 2 years a major release, 4 minor releases per year Intranet consolidation 1 platform (SP2007) 1 user experience 1 governance … new ux social features mobile web access upgrade SP2010 … self service collaboration improved social features social Q & A video/corporate TV upgrade SP2013 … new responsive ux new IA work/collab dashboard more relevance/context integration/APIs …
  9. 9. Swisscom’s current Employee Portal UX Framework News Work About us Find, Ask & DiscoverFind, Ask & Discover Notifications share, discuss, learn share, discuss, learn
  10. 10. Find out more about Swisscom’s current Employee Portal
  11. 11. some Facts & Figures
  12. 12. —WIC Survey 2015 —WIC Survey 2014 —WIC Survey 2013 —WIC Survey 2012
  13. 13. —WIC Survey 2015 —WIC Survey 2014 —WIC Survey 2013 —WIC Survey 2012
  14. 14. Thomas Maeder Head of Digital Communication & Collaboration Experience Mobile + 41 79 688 08 71 LinkedIn XING Twitter @ThomasMaeder Swisscom AG Group Communications & Responsibility Alte Tiefenaustrasse 6 3048 Worblaufen Contact