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Swisscom Intranet/Employee Portal - Rencontre Internationale des Responsables Intranet et RSE

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Rencontre Internationale des Responsables Intranet et RSE
Paris, 2016

Intranet, plateforme digitale, espaces collaboratifs Quel écosystème privilégier?
- Comment refondre votre intranet pour proposer un écosystème homogène et cohérent ?
- Quelle intégration entre les différents espaces communautaires, collaboratifs, informatifs ?
- Faut-il dissocier les outils ? Ou les fédérer au sein d'une plateforme digitale ?
- Digital Workplace et création de valeur pour l'entreprise

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Swisscom Intranet/Employee Portal - Rencontre Internationale des Responsables Intranet et RSE

  1. 1. SwisscomIntranet/EmployeePortal Intranet,plateformedigitale,espacescollaboratifs Quelécosystèmeprivilégier? Rencontre Internationale des Responsables Intranet et RSE 15ème édition Thomas Maeder Paris, 29.-30.11.2016
  2. 2.  Comment refondre votre intranet pour proposer un écosystème homogène et cohérent ?  Quelle intégration entre les différents espaces communautaires, collaboratifs, informatifs ?  Faut-il dissocier les outils ? Ou les fédérer au sein d'une plateforme digitale ?  Digital Workplace et création de valeur pour l'entreprise SwisscomIntranet/EmployeePortal|ThomasMaeder Intranet, plateforme digitale, espaces collaboratifs Quel écosystème privilégier?
  3. 3. The Employee Portal serves all ≈ 19’000 employees of Swisscom in Switzerland, with various job roles, working at ≈ 30 geographic locations and speaking either German, French or Italian  ≈ 6’500 office/knowledge workers  ≈ 3’500 specialists (legal, finance, human resources etc)  ≈ 6’500 front office/touchpoint workers working in shops/sales, call centers, customer field service  ≈ 2’500 managers SwisscomIntranet/EmployeePortal|ThomasMaeder About Swisscom’s employees using the Intranet aka Employee Portal
  4. 4. Swisscom Intranet/Employee Portal Vision | Goals | Evolution
  5. 5. (Intranet) Employee Portal Vision …an indispensable digital assistant for the working day …
  6. 6. Goals  deliver a state of the art internal communication/news portal  promote corporate-wide dialogue and networking  strengthen corporate identity and culture  provide optimal support for daily work and collaboration
  7. 7. 20122009 Intranet 1.0 IntranetSCS IntranetSCS-CBU Intranet Fixnet IntranetMobile IntranetSolutions Intranet GHQ / PAR IntranetITS Intranet 2.0 2016 Employee Portal 4.0 2014 Intranet/Collaboration 3.0 Intranet Transformation Journey@Swisscom ≈ every 2 years a major release, 4 minor releases per year › Intranet consolidation › 1 platform (SP2007) › 1 user experience › 1 governance › … › new ux › social features › mobile web access › upgrade SP2010 › … › self service collaboration › improved social features › social Q & A › video/corporate TV › upgrade SP2013 › … › new responsive ux › new IA › work/collab dashboard › more relevance/context › integration/APIs › …
  8. 8. Swisscom Intranet/Employee Portal User Experience
  9. 9. EmployeePortal UserExperienceFramework News Work About us Find, Ask & Discover Notifications share, discuss, learn
  10. 10. Swisscom Intranet/Employee Portal Usage & Adoption
  11. 11.  It helps our corporate communications to transform the employee communications into an internal digital newsroom, supports storytelling, gives employees a voice and creates engagement.  ≈ 4 news/daily, ≈ 5 blog posts/daily, ≈ 1 video daily  ≈ 1'200 comments/monthly, ≈ 4'400 likes/monthly)  It provides employees with an overview of what is happening in their social network, with a simple functionality to ask any kind of questions, with quick links to applications, collaboration workspaces and vital corporate information.  vital corporate social collaboration platform for teams, projects and communities over 6’000 open collaboration workspaces and over 3’000 workspaces for closed user groups.  powerful corporate knowledge exchange/Q&A platform over 10’000 answered questions, ≈ 4’000 question views daily  It acts a digital hub across the whole company, connects people and content and fulfills common working day needs of all employees.  5 years of continuous progress based on annual employee surveys and analytics – despite the diversity of job profiles with individual needs. SwisscomIntranet/EmployeePortal|ThomasMaeder How is the Intranet/Employee Portal being used?
  12. 12. Thomas Maeder Mobile + 41 79 688 08 71 thomas.maeder@swisscom.com LinkedIn http://ch.linkedin.com/in/maeder/en XING http://www.xing.com/profile/Thomas_Maeder Twitter @ThomasMaeder Contact Swisscom AG Group Communications & Responsibility Alte Tiefenaustrasse 6 3048 Worblaufen www.swisscom.ch

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