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Modernes Intranet - mehr als mobile und social | Intranet Transformation bei Swisscom

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Modernes Intranet - mehr als mobile und social, Intranet Transformation bei Swisscom, SharePoint@Enterprise Konferenz 2015, Zürich, Thomas Maeder, Swisscom AG

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Modernes Intranet - mehr als mobile und social | Intranet Transformation bei Swisscom

  1. 1. SharePoint@Enterprise 2015 Modernes Intranet - mehr als mobile und social Intranet Transformation bei Swisscom Thomas Maeder, Swisscom Martin Siegenthaler, Swisscom Bojan Konic, 1stQuad Solutions SharePoint@Enterprise 2015, Zürich 10.06.2015, 13:10 - 13:40
  2. 2. 2 Hello ;-) Thomas Maeder Swisscom AG Thomas.Maeder@swisscom.com Martin Siegenthaler Swisscom AG martin.siegenthaler@swisscom.com Bojan Konic 1stQuad Solutions AG bkonic@1stquad.com feel free to get in touch with us on
  3. 3. 3 Intranet Transformation @Swisscom Past, Present & Future
  4. 4. Workplace Transformation 4
  5. 5. Digital User Experience Transformation 5 ”Complexity is your enemy. Any fool can make something complicated. It is hard to make something simple.” (Richard Branson) ”Complexity is your enemy. Any fool can make something complicated. It is hard to make something simple.” (Richard Branson)
  6. 6. Intranet Transformation @Swisscom 6 Altes Intranet mit Bilderrrahmen
  7. 7. 7 Intranet aka Digital Workplace Vision? Purpose? Scope?
  8. 8. How to define Vision, Purpose & Scope for your Intranet aka Digital Workplace? dd/mm/yyyy 8
  9. 9. What’s the Digital Experience @your company feel like? 9 loose collection of applications/services what’s the digital experience for your employees? on premise hybrid cloud on premise hybrid cloud what’s the digital experience for your customers/partners? on premise hybrid cloud collection of (partly) integrated applications/services collection of (partly) integrated applications/services with a (partly) unified experience application/services #employees/users frequency of use weekly daily hourly fewmanyall #employees/users frequency of use #employees/users frequency of use
  10. 10. 10 What’s the current Intranet aka Digital Workplace Vision Purpose Scope @Swisscom ?
  11. 11. 11 integrated user experience company organization & culture Swisscom Digital Workplace Experience Vision Purpose Scope “Swisscom Digital Workplace Experience”“Swisscom Digital Workplace Experience” Internal Communications EmployeeServices ReferenceInformation ManagedContent any device & any where share followfollow discuss work collaborate connect create …… Collaboration findfind technologytechnology like learnlearn Rich Profile & Social LayerRich Profile & Social Layer Information ManagementInformation Management Find, Ask & DiscoverFind, Ask & Discover
  12. 12. 12 20122009 Intranet 1.0 Intranet SCS Intranet SCS-CBU Intranet Fixnet Intranet Mobile Intranet Solutions Intranet GHQ / PAR Intranet ITS Intranet 2.0 2015 Digital Workplace User Experience 1.0 2014 Intranet 3.0 Intranet > Digital Workplace Experience Transformation Journey @Swisscom Intranet consolidation 1 platform (SP2007) 1 user experience 1 governance … new ux social features mobile web access upgrade SP2010 … self service collaboration improved social features social Q & A video/corporate TV upgrade SP2013 … new ux new governance agile dev/scrum integration/APIs relevance/context …
  13. 13. 13 Intranet > Digital Workplace Transformation Journey @Swisscom What are our lessons learned & good practices?
  14. 14. 14 Internal Communications / News lessons learned & good practices • one news center (with constant flow of engaging, personalized stories)
  15. 15. 15 Internal Communications / News lessons learned & good practices • create dialog
  16. 16. 16 Internal Communications / News lessons learned & good practices • use email alerts/digests
  17. 17. 17 Internal Communications / News lessons learned & good practices • provide statistics
  18. 18. 18 Internal Communications / News lessons learned & good practices • include video, corporate TV
  19. 19. 19 Reference Information / Managed Content lessons learned & good practices • distinguish content • reduce content • make content “intelligent”, create relevance & context • it’s all about information management content items relevanceforallemployees lowhigh the Long Tail law managing «the Signal» and «the Noise» ReferenceInformation ManagedContent Archive News Internal Comms User Generated Content Collaborative Content
  20. 20. 20 Reference Information / Managed Content lessons learned & good practices • define ownership • build trust • provide statistics
  21. 21. 21 Collaboration lessons learned & good practices • understand your common collaboration needs
  22. 22. 22 Collaboration lessons learned & good practices • make it easy (self service, accessible form anywhere)
  23. 23. 23 Collaboration lessons learned & good practices • integrate intranet & collaboration • establish collaboration community management
  24. 24. 11.10.2011 24 Swisscom,Folienbibliothek Employee Services lessons learned & good practices • understand common employee services needs • integrate intranet & employee services • align application roadmaps
  25. 25. 25 Findability - find, ask & discover lessons learned & good practices • good search experience needs optimized (“intelligent”) content, persons in charge, search technology
  26. 26. 26 Findability - find, ask & discover lessons learned & good practices • provide discovery (most visited, most commented, social network feed, related content etc) • provide alternatives to search (connecting questions and people «ask the brain»)
  27. 27. 27 User Experience lessons learned & good practices • performance & stability • easy external access • any browser • responsive UI • internet applications & services are benchmark • modern, easy & fun to use, emotional, personal, intelligent
  28. 28. 28 Intranet/Collaboration Plattform @Swisscom SharePoint 2013 Development Insights
  29. 29. 29 Mobile Development Intranet Collaboration Plattform Web Services Responsive HTML Native Web Container Hybrid approach • show less dynamic content in native part • show highly dynamic content in web container
  30. 30. 30 Development Organisation Scrum • time of delivery is well defined • use the right tools…
  31. 31. 31 Undiscovered lands for users & developers User interaction • SharePoint is stuck in 2003… • reload only what was asked if a user clicks somewhere • make your employees happy: throw the old furniture out the window!
  32. 32. 32 Intranet/Collaboration Plattform @Swisscom SharePoint 2013 System Architecture Insights
  33. 33. 33 On Premise vs Cloud vs Hybrid > O365 Standardumgebung die sehr schnell zur Verfügung steht > kostengünstig > automatisches Update/Patching der Platform (ever-green) > Directory Synchronisation: Benutzeraccounts des Swisscom Active Directories werden automatisch mit Office 365 synchronisiert > single-sign on (SSO): Anwender müssen sich nur einmalig pro Session anmelden und können auf beide Umgebungen zugreifen > Federated Search zwischen der Swisscom und der Office 365 Umgebung Vorteile > Daten liegen in Dublin bzw. Amsterdam (d.h. nicht in der Schweiz) > Limitierungen bei den Integrations- möglichkeiten d.h. Business- anforderungen können nicht alle erfüllt werden > keine gemeinsame Taxonomie zwischen on-premise und Office 365 (benötigt Custom Code) > kein konsolidierter Newsfeed zwischen on-premise und Office 365 (Folgen von Dokumenten, Sites und Kollegen, Community Feed). Alternative: Yammer > keine konsolidierte Darstellung von Tasks die sich in SharePoint Sites, Exchange oder Project Server befinden können Nachteile
  34. 34. 34 System Architecture GIN ncAZ Central Data Center Services GIN cAZWeb Hosting DC1 SharePointIntranet3.0Farm Mailbackbone (SPAM, Antivirus) OSOperation, Monitoring, Reporting SAN Storage, Backup, Restore Security Services (Firwall, Antivirus) F5 BigIP «B» GIN Hosting Shared Admin Office WebApps Farm DatabaseClusters Web Server Workflow Manager Web Server Workflow Manager Web Server Workflow Manager Web Server Workflow Manager Distributed Cache Distributed Cache Query Processing Query Processing Crawl Crawl Local Farm Serives Local Farm Serives Request Mangement Request Mangement Admin Analytics Content processing Analytics Content processing Admin MySite Instance Application Service Instance Intranet Instance Collaboration Instance F5 BigIP «A» Internet Shared Internet GWP WFE-1 WFE-2 DCRM-1 WFE-3 WFE-4 DCRM-2 QRY-2QRY-1 SRC-1 SRC-2 APP-1 APP-2 OWA-1 OWA-2 SQL-1 SQL-2 SQL-3 SQL-4 GIN ncAZ Central Data Center Services GIN cAZWeb Hosting DC1 SharePointIntranet3.0Farm Mailbackbone (SPAM, Antivirus) OSOperation, Monitoring, Reporting SAN Storage, Backup, Restore Security Services (Firwall, Antivirus) F5 BigIP «B» GIN Hosting Shared Admin Office WebApps Farm DatabaseClusters Web Server Workflow Manager Web Server Workflow Manager Web Server Workflow Manager Web Server Workflow Manager Distributed Cache Distributed Cache Query Processing Query Processing Crawl Crawl Local Farm Serives Local Farm Serives Request Mangement Request Mangement Admin Analytics Content processing Analytics Content processing Admin MySite Instance Application Service Instance Intranet Instance Collaboration Instance F5 BigIP «A» Internet Shared Internet GWP WFE-1 WFE-2 DCRM-1 WFE-3 WFE-4 DCRM-2 QRY-2QRY-1 SRC-1 SRC-2 APP-1 APP-2 OWA-1 OWA-2 SQL-1 SQL-2 SQL-3 SQL-4
  35. 35. 35 Identity and Access Management any device, anywhere, anytime
  36. 36. 10.Juni2015 36 Thank You! Any Questions? feel free to get in touch with us on Thomas Maeder Swisscom AG Thomas.Maeder@swisscom.com Martin Siegenthaler Swisscom AG martin.siegenthaler@swisscom.com Bojan Konic 1stQuad Solutions AG bkonic@1stquad.com

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