Join Travis as he showcases the latest System Center Service Manager apps from Cireson, including the Cireson Portal v2, Asset Management v6, the company roadmap, and much more.

1. Travis Wright
Director of Product Management
@radtravis
travis.wright@cireson.com
Cireson Total Management Suite
2014 Q3

2. Agenda
Release Strategy Review
Updates to Products
New Products
Cireson Portal v2 & HTML Knowledge Base Release Recap
Roadmap

3. Release Strategy Review
Critical bug fixes – continual – “hotfixes”
Quarterly releases for updates to existing products and
introduce new products
 Q1 – end of January
 Q2 – end of April
 Q3 – end of July
 Q4 – end of October
Portal releases approx. on the same cycle
but released as soon as they are ready
 v1 – mid April
 v2 – end of June
Q1
Q2Q3
Q4

4. Updated Apps for TMS 2014 Q3
Action Log Notify
Advanced Send Email
Affected User
Asset Management Import
Change Calendar
Release Calendar
Group Assign
My Active Work Items View
Notify Analyst
Outlook Console
SMA Connector
Tier Watcher
Time Tracker
View Builder

5. App Update Highlights – Action Log Notify
You can now create custom HTML format notification
templates

6. App Update Highlights – Group Assign
User picker now shows members of nested groups and
optionally doesn’t show the nested groups themselves

7. App Update Highlights – Group Assign
Support Groups that the selected user is a member of are added to the first list:
Assign group by analyst option

8. App Update Highlights – Asset Import
LDAP data source added
Connectors can now create/update OR delete
File encoding can now be specified for CSV data files

9. App Update Highlights – Outlook Console
Show Lync presence indicator in Outlook Console forms
Add custom support group enumeration field to SR form

10. App Update Highlights – Tier Watcher
Monitor Action Log Updates

11. Asset Management v6
Invoice has status
Cost centers have parent-child relationships
Multi select task for hardware assets to set common disposal
date/reference
Software asset update workflow rewritten for better SQL
performance
New relationships and properties added around purchasing

12. New User Perspective on Assets

13. New Apps for TMS 2014 Q3
HTML Knowledge Base
Asset Excel App
Scheduled Calendar

14. Scheduled Calendar

15. Portal v2 Features
Custom forms
Custom tasks
Parent/child relationships for incidents
Windows integrated authentication support added
Service level objectives in work item grid views and on forms
Send email task
Right-to-left language support
New Windows service cache builder installer
Option to hide quick create tasks in drawer
Task to acknowledge an incident
Set first response date when the incident is first assigned to someone
Regional formatting of date/time values can be set independently of the language code
Cache builder will now build the enumeration cache in multiple languages instead of only two
Related configuration items added to forms in addition to affected configuration items
Web service API

16. HTML Knowledge Base
New product – requires license key in addition to SSP and AP
Total Management Suite customers w/ software assurance – included!
Requires new SQL database named “ServiceManagement”
Integrated into the Cireson Portal, but not required
HTML KB replaces SCSM RTF KB – choose one or the other
All new features related to knowledge going forward will be HTML only
View, create, edit, manage HTML KB in browser

17. Demo – Custom Forms & Tasks

18. • Configure layout of controls on the form
• Define tabs, sections, controls within a section including column span
including for custom property controls
• Add custom properties to a form
• Required/not required
• Read only
• Min/max length
• Configure user properties to be shown below a user picker such as
employee phone number, city, office location, etc. when a user is
selected.
• Configure an enumeration picker to require selecting a “leaf node” (i.e. a
node that doesn’t have any children).
• Use custom type projection so that custom relationship types can be
included on the forms using a related object picker.
• Multiple forms can be created for each work item class and targeted at
different AD groups so that users see different forms depending on their
role/permissions.
• Role-specific default work item forms for end users and analysts.
Custom Forms

19. • Forms only for now
• Tasks defined per form
• Execute custom JavaScript
• Three methods:
• Add tasks in task pane
• Add buttons on forms
• Add event handlers
Custom Tasks
If you want to implement custom tasks, please contact us for more info.

20. Custom Tasks Examples

21. Portal v3 Plan
Adding Cireson Asset Management to the portal
Custom grid views & persisted searches
New multi-tier navigation model
New “home” page
Dashboard framework and default dashboard content
Ability to define custom view content
New service catalog layout option designed to look like an “app store”
Lync integration
Highly optimized optimistic concurrency checking
An installer
Ability to choose distribution groups as assigned to/affected user/primary owner/reviewer
Option to scope assigned to and primary owner fields to only members of the analysts group
Problem management
Release management
Ability to quickly choose the affected user’s CIs like you can in the incident form in the SCSM console, but for all work
item forms
Ability to capture implementation results and comments when an SR is completed or cancelled
Ability to skip an activity and return to an activity
More…
Target release date: end of Q3/beginning of Q4

22. What else is coming?
Total Management Suite TMS 2014 Q4
Updates to existing apps
Asset Management Smartphone App
Lync App
More super secret surprises! 

23. Travis Wright
travis.wright@cireson.com
@radtravis
@teamcireson
More info
team@cireson.com
We’re here to help!