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Jonathan Terry's Resume
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4. Facilitated customer relations by developing a strategy to accommodate the transitional needs of the user. Provided an update that allowed the pertinent information to be merged into the new system. The result was a satisfied end user and increased confidence in the services provided.
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7. Recognized for achievement in the area of production support. Selected to address issues in responding to and fixing production issues before service was negatively impacted. Successfully achieved all company standards in this area.
8. Maintained an ongoing dialogue with the end users to evaluate the effectiveness and usefulness of report programs. This was part of a continuing effort to provide quality service delivery with cost benefits. As a result, non-productive jobs were eliminated and the schedules became more efficient and cost effective.EDUCATIONCentral State University, Wilberforce, OH<br />Bachelors of Science, Computer Science<br />