Cireson Product Release Cycle
End of October
End of July
End of January
End of April
What’s in Each Quarter’s Release?
Bug Fixes &
• Non-critical bugs
• User experience
• Driven by
New Features for
• Add new
• Driven by
• Completely new
• Driven by
Critical bugs will be fixed ASAP and released as “hotfixes”.
New Cireson TMS Licensing Model
• Customers buying TMS continue to purchase Support &
Maintenance for 12 months at 20% of base license cost
• Customers now buy TMS with Software Assurance at 10% of
base license cost
• Software Assurance includes all new products added to TMS
for 12 months from date of purchase
• Software Assurance and Support & Maintenance can be
renewed on an annual basis
• Existing TMS customers can upgrade their current license to
TMS 2014 + Software Assurance
• Contact the Cireson team for more info
Cireson App Store
YOUR COMMUNITY APPS (Pssst… they’re FREE!)
Action Log Notify: Notify end users and analysts when the action log is updated
Advanced Send Email: Send ad hoc email notifications directly from the SM console
Auto Close: Automatically change incident and service request status to closed
Notify Analyst (free version): Notify analysts on work item assignment
Time Tracker: Log time spent on all types of work items, not just incidents
Cireson App Store
ESSENTIALS MANAGEMENT SUITE
My Work Items: Visibility to all your work items within a single view
Tier Watcher: Outlook style pop-up notifications on work item assignments
Preview Pane: Clean, crisp, and re-written preview pane for all work items
Group Assign: True analyst assignment by support groups
View Builder: Create and configure insightful work item and configuration item views
Asset Import: Import CSV or SQL from any external source and on scheduled intervals
Change Risk Calculator: Automatically calculate and measure risk
Change Calendar: Visualize all scheduled change requests within a calendar view
Release Calendar: Visualize all scheduled release records within a calendar view
Notify Analyst: Specify that analysts/support groups should be notified on reassignment
Affected User: Gather info from the customer to open an incident or service request
Cireson App Store
TOTAL MANAGEMENT SUITE
Asset Management: Visibility over the lifecycle of IT assets from purchase to retirement.
Reconcile usage of software licenses and contracts. 1 app. 1 license. 1 price.
Analyst Portal: Manage day-to-day operations from any browser, tablet, or smartphone.
Easily access incidents, service requests, change requests, and activities.
Self-Service Portal: Empower employees with a friendly, personalized user experience to
view IT information, submit request, and search knowledge from any browser on any device.
SMA Connector: Connect Service Manager to Service Management Automation to
automate fulfillment of requests, incident remediation, and IT processes using PowerShell
Outlook Console: View and update work items directly from Outlook. Attach emails to work
items, create work items from emails & view all types of active work items assigned to you.
My Active Work Items – What’s New?
Support for custom service request area list
New Unassigned Active Work Items view
New Support Group Active Work Items view
Column preferences (width and position) are preserved
8 New Features!
Asset Management – What’s New?
Automatically remove software relationships for retired, disposed,
or in stock hardware assets.
Automated software licensing authorization by cost center,
organization, or location of hardware assets.
New purchase order reports
Support for currencies
New task for “transfer hardware asset”
Organizations and locations organized in hierarchies
33 New Features!
Outlook Console – What’s New?
Create incidents from templates
Send email from My Active Work Items view
Support for custom SR/CR support group lists
Show support group column in My Active Work Items view
Automatically add email attachments
Add private/public action log comments
Add affected CIs, affected services, and history tab to forms
20+ New Features!
Service Management Automation (SMA)
SMA is a component in the Orchestrator setup
Browser-based runbook authoring integrated into the WAP Admin
Supports requirements for scale and high availability
Import PS modules and create additional modules and runbooks for
existing resources or to connect into 3rd party systems (ticketing
system, billing system, etc.)
Check out the Building Clouds Blog for an Introduction to SMA
SCSM – SMA Integration
Cireson SMA Connector
Include a SMA runbook activity in a work item process
Example: New AD User service request/request offering
Subscription workflows trigger SMA runbooks
Example: Automated incident troubleshooting
Out of Box Portal vs. Cireson Portal
OUT OF BOX PORTAL
Built on SharePoint
No SharePoint required
HTML 5, No Silverlight
Limited style customization
Complete style and text customization
Lots of clicks and scrolling
Minimal clicks and scrolling
Service catalog, my requests,
Service catalog, my requests, knowledge
base + analyst portal
Doesn’t work on x-plat/mobile
Works on x-plat/mobile
Internet-facing not supported
Windows-integrated auth only
Integrated with analyst portal!
Automating IT with the Self-Service Portal,
Analyst Portal, and SMA Connector
Self-Service Portal/Analyst Portal - Feb
HTML-Based Knowledge Base – Q2
Barcode Scanner App – Q2
Lync Integration – Q2/Q3
ITSM/Asset Mgmt. Smartphone App – Q3
Plus… quarterly product improvements and new features for existing products!
You tell us! We’ll build it!
Provance Replacement Program
Switch for the
cost of 1 year of
Compare costs: Cireson is ~20% of Provance cost for AM alone
Compare features: Cireson TMS 2014 Asset Management has feature parity+
Compare licensing models: site license vs. per asset license
Compare roadmap: barcode scanner app, browser access to AM, mobile app
Compare vision and product portfolio: AM alone vs. TMS
Check out the Asset Management for the People webinar!
Buy Asset Management before March 31st and get Self-Service Portal for FREE!
Contact us today!