2. Everyone wants to beEveryone wants to be
part ofpart of
something greatsomething great
Our People Journey

3. • Hospitality Organisation is people business
providing unique experiences to guests
• Creating great hotels Guests love and have
earned a strong reputation for our talented
people and our culture.
• Thoughtful and caring approach is a reflection
of our leaders at all levels their
 Attitude
Values
Commitment towards the guest

4. • Provides an approach to build a unique
culture, creating a special work
environment that respects our people and
a core set of winning ways.
• Fostering a spirit of team work and
building trust is at the heart of all that we
do-on good times and especially in bad
times.

5. Our Journey to Great Hotel
Guests Love
I. Right Environment
II. Right Behaviour
III. Right Activity
IV. Right Results

6. I. RIGHT ENVIRONMENT
People will forget what you
say, but they will never forget
how you make them feel.

7. Creating Room to be yourself
(Proud to use our own people as role models)
• We may ask our people what they
want from their jobs
• Treat me as an individual, recognise
what I do
• Give me a sense of direction and
purpose
• Let us be part of something great

8. A cool and fun creative look
• We need to create a core look and
feel and make it individual at our
brands
• People are photographed by their
social outdoor activities
• They bring the same enthusiasm to
their jobs

9. Four Promises We Make
• We could focus on hundreds of things
everyday but these four promises are
what makes the difference for our
people
• Our people tell us if we are keeping
our promises

10. 1. Room to have a great start- Employees are
treated with respect and we will make sure
have everything to have a great start.
2. Room to be involved- Provides the
opportunity to work with great teams, know
what is going on and make a real difference in
the workplace.
3. Room to grow- Give opportunities to develop
yourself and pursue a rewarding career.
4. Room for you- You will be regarded and
recognised for your contributions and value the
significance of your life beyond work.

11. Using our own people to attract
best talent
• Warm creative approach sets us apart
from competition
• Helps us to identify new ways to recruit
and to give our people the best possible
start

12. Engaging our people,
connecting with our brand
• People own what they help to create…..
• We involve people in our journey and
engage from the boardroom to the front
line
• Our employees’ survey will tell us how
colleagues feel about us

13. Helping our people to go from
good to great
• Provide opportunities so everyone can
perform at their best
• Investing more in e-learning
• Organising training programmes to identify
the best talent
• Leading with purpose gives our leader
support to deliver Great Hotels Guest
Love

14. Rewarding and Recognising our
People
• Everyone wants to be recognised for
doing great work
• Aim to be fair and flexible with our
rewards
• Think about the well being of the
individual and their families

15. II. RIGHT BEHAVIOUR
Values are not just
words, Values are what
we live by

16. Creating our Winning waysCreating our Winning ways
Developed by our people for our people
•Need to organise various workshops
to get people involved
•Efficient, Effective and knowledge for
outstanding guest service

17. • Simple straightforward language that
works globally
• Embrace talent and harness expertise by
conducting employees’ survey
The behaviors we live by

18. Work Better TogetherWork Better Together
Do the Right ThingDo the Right Thing
Show we CareShow we Care
Aim HigherAim Higher
Celebrate DifferenceCelebrate Difference

19. Aim HigherAim Higher
• We put our hearts into
learning new things.
• We challenge ourselves and
those around us.
• We always look for
opportunity for improvement
(OFI)

20. • We welcome different perspectives and
listen to everyone’s ideas
• We respect of all cultures and look to learn
from others
• We play an active role in the communities
in which we operate.

21. Launching them around the world
• Our transformational Leaders develop
intellectual stimulation skills to promote
the development of employees.
• Everyone to be involved and have a great
fun
• Our Winning ways bring us all closer
together

22. • We can’t teach values , we have to live
them, experience them, share them and
show them in good times and especially in
difficult times
• This restructure has been laced with the
thread of firmness, sincerity and openess-
truly exemplary of the “Winning Ways”
In the way we work with each other

23. • We take pride in supporting worthwhile
projects around the city for our people.
• Caring for the communities
In the things we do for others

24. III. RIGHT ACTIVITY
 Great companies know where
they are going, but really great
companies take their people on
the journey with them.

25. Creating our Strategy Wheel

26. Engaging Our People with Our
Strategy
A balanced approach is key:
People + Guest + Responsible = Financial
Results
Our wheel makes our priorities clear and
connects our people to our strategy
Our ways of working make us efficient,
effective and joins us up.

27. Setting Priorities and DiscussingSetting Priorities and Discussing
BusinessBusiness
Learning from each other has made sure
that the wheel is implemented well and
fully intergrated with our brand.
It helps our colleagues know what they
need to do in achieving our goal.
The wheel brings together everything we
do into one easy to understand tool.

28. Focusing on our ways of Working
The wheel is used across the
business to set priorities, starting with
the Executive Team.
Our ways of working ensure we are
effective and joined up.
We are supporting our people to
manage change.

29. Guest ExperienceGuest Experience
Financial ReturnsFinancial ReturnsResponsible BusinessResponsible Business
Our PeopleOur People

30. Making Things Simple for Our
People
Our leaders lounge helps to our
employees to execute strategy,
manage change, share best practices
and keep connected.

31. Giving Guests a Unique Experience
• Being clear about what our guests will
experience
• Tailoring all our activities towards
delivering this
• Stay real training can continue to a
huge success

32. Being thoughtful about how we
do business
• We encourage our people to get involved
to get something back
• We are supporting hotels with Go Green
training programmes
• Need to conduct various seminars and
workshops to help hotel teams be more
aware about latest technology and
ecofriendly practices

33. IV. Right Results
 What gets measured
gets improved

34. The results we are seeing
(We are creating Great Hotels Guests Love)
 Our people
Love our jobs
Live our winning ways
Create ‘room to be yourself’
Develop our skills
 Guest business is improving

35.  We are beating the competition
o I would recommend this company
o My job gives me a sense of achievement
o I am proud to work here
 We love our winning ways
 We create room to be yourself

36. Our people understands what
needs to be done
• Our people are delivering
o Inspired to do my best to create Great
hotels guests Love
o Understand how my job contributes to
Great Hotels Guests love
o Understand the WHEEL and how it helps
me focus

37. • How we are developing our skills
o By giving training to do their jobs
o By providing them opportunities for personal
development planning
o Senior Leadership Programmes are organised
o ‘Stay Real’ training as excellent
• The stay Real refresh has delivered
stronger bond
o Guests satisfaction
o Growth vs Competition
o Engagement

38.  Now we have a clear direction and
sense of purpose.
 Have a strong spirit of teamwork and
trust.
 Gives us an advantage over
everyone with whom we compete.

40. DESINGED BY
Sunil Kumar
Research Scholar/ Food Production Faculty
Institute of Hotel and Tourism Management,
MAHARSHI DAYANAND UNIVERSITY,
ROHTAK
Haryana- 124001 INDIA Ph. No. 09996000499
email: skihm86@yahoo.com , balhara86@gmail.com
linkedin:- in.linkedin.com/in/ihmsunilkumar
facebook: www.facebook.com/ihmsunilkumar