Regional Scrum Gathering 2020のワークショップ あなたが組織の変化・変革に関わり、チェンジ・プログラムを開発、実行するためのより効果的な方法を探しているのであれば、リーン・チェンジエージェントになりましょう！リーン・チェンジエージェントとして、あなた自身のチェンジ・フレームワークを構築する方法や、変化の影響を受けるステークホルダーからどう支持してもらえるかを様々な視点から考え学びます。 https://confengine.com/regional-scrum-gathering-tokyo-2020/proposal/11952/-

1. LEAN CHANGE
MANAGEMENT
LEANCHANGE.ORG

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3. 鹿嶋 康由 ニュースペリング
ステファン

4. 4

5. 5

6. 6

7. 7 7
Worker
Happiness
Capability to
Innovate
Ability to
Complexity

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A

11. © Copyright JTI 2018
PLAN-DRIVEN FEEDBACK-DRIVEN
LEAN CHANGE
MANAGEMENT
CO-CREATE CHANGE
PEOPLE-FIRST
ADAPTABLE
CONTINUAL PLANNING AND
EXECUTION
CAUSE, AND PURPOSE
CREATED BY ‘CHANGE TEAM’
PROCESS-FIRST
NOT ADAPTABLE
PLAN->EXECUTE->CLOSE
URGENCY
CHANGE
PROJECTS
ADKAR
KOTTER’S 8-
STEPS
CAP (CHANGE
ACCELERATION
PROCESS)

12. Welcome to the information age

13. Welcome to the information age
Welcome to the digital age?

14. Welcome to the information age
Welcome to the digital age?
Welcome to the creative age?

15. Welcome to the information age
Welcome to the digital age?
Welcome to the creative age?
Welcome to the transformation age!

16. WHAT IS LEAN CHANGE MANAGEMENT?
“
“
CHANGE IS INEVITABLE
https://hbr.org/2018/01/how-likely-is-your-industry-to-be-disrupted-this-2x2-matrix-will-tell-
you
“Learning and innovation go hand in hand. The
arrogance of success is to think that what you did
yesterday will be sufficient for tomorrow.”
William pollard

17. WHAT IS LEAN CHANGE MANAGEMENT?
CHANGE OR DIE!
• Organizations are dying at an alarming
rate!
http://csinvesting.org/2012/01/06/fortune-500-
extinction/

18. Can a change model
prevent this?

20. WHAT IS LEAN CHANGE MANAGEMENT?
OUR BRAINS VALUE
CERTAINTY
• Today’s popular change ‘models’ are
linear in nature
• We get stuck following a method
• Being ‘reactionary’ feels like ‘firefighting’
• Sometimes false certainty is better than
no certainty
https://davidrock.net/publications/
1950
Plan
Execute
Close
•
•
•
•

21. WHAT IS LEAN CHANGE MANAGEMENT?
BUT SOME SAY
CHANGE FAILS
• 1995 - Kotter
• 1998 - Turner and Crawford
• 2005 - Prosci
• 2008 - McKinsey
• 2011 - Standish and Poor
http://www.agilecoach.ca/2012/11/27/evolving-change-
management/
70%
What do you think about the 70%
number?

22. Why does change
fails?

23. Agile Change Failure
•Failure to Change the Organisational Culture
•Resistance to Change
•Lack of Skills
•Lack of Management Support
Source: Version one Annual State of Agile Report

24. How to deal with middle/senior managers and
colleagues in staff functions is in all likelihood the most
challenging issue you will face in a transformation.
- Frédéric Laloux,
Reinventing Organizations

25. WHAT IS LEAN CHANGE MANAGEMENT?
CHANGE
MANAGEMENT
• Tries to fix the problem with more
standards and process

26. WHAT IS LEAN CHANGE MANAGEMENT?
HUMAN
RESOURCES
• Tries to fix the problem with
performance management

27. WHAT IS LEAN CHANGE MANAGEMENT?
AGILE
• Tries to fix the problem by making
people change their mindset

28. “We don’t need frameworks;
We need fun and fireworks!”
- Jurgen Appelo

29. First Follower: Leadership Lessons
from a Dancing Guy
https://www.youtube.com/watch?v=hO8MwBZl-Vc
https://www.youtube.com/watch?v=fW8amMCVAJQ

30. Innovation Adoption Curve model
http://en.wikipedia.org/wiki/Diffusion_of_innovations

31. PLAN-
DRIVEN
FEEDBACK-DRIVEN
LEAN CHANGE
MANAGEMENT
CO-CREATE CHANGE
PEOPLE-FIRST
ADAPTABLE
CONTINUAL PLANNING AND
EXECUTION
CAUSE, AND PURPOSE
CREATED BY ‘CHANGE TEAM’
PROCESS-FIRST
NOT ADAPTABLE
PLAN->EXECUTE->CLOSE
URGENCY
CHANGE
PROJECTS
ADKAR
KOTTER’S 8-
STEPS
CAP (CHANGE
ACCELERATION
PROCESS)

32. WHAT IS LEAN CHANGE MANAGEMENT?
AND ADD DASHES OF…
• Lean Startup
• Brain science
• Complexity thinking
• Social change theory
BUILD
MEASURE
LEARN
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§
§
§

33. WHAT IS LEAN CHANGE MANAGEMENT?
INSIGHTS
• What organizational norms exist?
• What do you need to know before
experimenting?
• What approach for change would work
best?
• What is the organization’s natural pace
of change?
leanchange.org/insights
WATER COOLER
SURVEYS
MEETINGS
OBSERVATION
INTERVIEWS
•
•
•

34. WHAT IS LEAN CHANGE MANAGEMENT?
OPTIONS
• What could we do?
• What tradeoffs will we make?
• What are we not going to change?
leanchange.org/option
s
COST
VALUE
•
•
•

35. WHAT IS LEAN CHANGE MANAGEMENT?
EXPERIMENTS
• What will we do?
• What do we think will happen?
• How long until we see results?
• How much planning do we need?
• Review: what happened?
leanchange.org/experiments
•
•
•
•
•

36. WHAT IS LEAN CHANGE MANAGEMENT?
LEAN CHANGE
MANAGEMENT
• Feedback-driven approach to change
• Adaptable to your context
• Non-linear or prescriptive
leanchange.org/lcm
•
•
•

37. Inclusion!

38. Co-Creation and Participation
Through transparency

39. Visualization Templates
….

40. ? ?
?
?

42. Workshop
Create your own Change
Canvas

43. (1) Exercise
Choose one Change Management Project
at your table.
(You can use dot voting: Everyone has three votes, and
the one with the most votes wins)
•
• :
• 3

44. (2) Create your Change Canvas, Example:
Change Vision: In 6 Months ...
Supporting Factors for the Change Factors Against the Change
Insights:
▪ How to make use of the supporting factors?
▪ How to reduce the factors against the Change?
▪ What tasks/steps help you to reach the vision?
Options Prepare Introduce (Doing) Review
Cost
Value
/
/

45. (3) Fill your Canvas
Change Vision: In 6 Months ...
Supporting Factors for the Change Factors Against the Change
Insights:
▪ How to make use of the supporting factors?
▪ How to reduce the factors against the Change?
▪ What tasks/steps help you to reach the vision?
Options Prepare Introduce (Doing) Review
Cost
Value
• /
•
§ /

46. (4) Exercise
Review your Canvas
▪ What needs to be added?
▪ What could be removed?
▪ What would you change?
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47. WHAT IS LEAN CHANGE MANAGEMENT?
TIPS FOR USING
CANVASES
• Review them quarterly (or when it makes
the most sense!)
• Alignment is a continual process
• Perspective matters (change people,
sponsors, managers, execs, staff)
• Lean Coffee promotes dialogue
(leanchange.org/leancoffee)
leanchange.org/canvases
a L a
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