Mastering Service Management for Commercial Voice Offerings

Mastering Service Management for Commercial Voice Offerings Rick Mallon VP Product Management Sigma Systems

Mastering Commercial Voice ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Resi-Plus Voice Service Definition ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Commercial Voice Service Definition ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Commercial Voice Market Overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Sources : TIA, RHK Phillips Infotech, 2001 US Market Dynamics Business Trunking Services Hosted Business Services % of Total Small Enterprise (2-40 lines) 35.1 M Lines 6.8 M Lines 37.1% Medium Enterprise (41-400 lines) 36.1 M Lines 4.1 M Lines 35.6% Large Enterprise (400+ lines) 25.3 M lines 5.6 M Lines 27.3% % of Total 85.4% 14.6% 100%

Keys to Success ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Fulfillment Requirements: Hosted SMB ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Fulfillment Requirements: Large Enterprise ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Fulfillment Rqmts: Business Trunking ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Typical Call Features ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Order Management for Commercial Voice ,[object Object],[object Object],[object Object],[object Object],[object Object]

Customer Administration ,[object Object],[object Object],[object Object],[object Object],[object Object]

Customer Use Cases ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

More Commercial Services are Coming ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Mastering Service Management for Commercial Voice Offerings

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