Computaris Services Presentation

OUR HISTORY
2001 2005 2008 20101998 2011
One of the world’s first
prepaid systems (AoC)
2001
Romanian Office
opened
Computaris expands
the Europe presence
2010
US Office opened
Expertise and
business centre for
major US projects
2008
CIS expansion
Computaris opens
expertise & business
centres in Moldova
1992
Computaris UK
founded
USSD/SMS messaging
VAS services
Data metering, bill-shock
Device management
System consolidation & data migration
Mediation
Complete BSS infrastructure
Mobile payments
1997
Polish Office opened
Oldest expertise centre
in Computaris
2011
R-Systems
acquires
Computaris
R-Systems expands
into telecom by
acquiring
Computaris
End-to-end Broadband
Management Solution
2009
APAC & Romania office
expansion
Computaris opens expertise
& business centres in
Malaysia. Opens second
centre in Romania.
SCP & Service Node solutions
Real-time prepaid charging

2500+ employees worldwide
100 million USD revenue
SEI CMMI Level 5, PCMM Level 5, ISO 9001:2008, ISO 27001:2005 certified
Global acquisitions • ECnet - SCM• Computaris - Telecom
• Web Converse - Support
Processes
& Quality
• ISO 9001: 1994
• ISO 9001: 2000
• SEI CMMI Level 5
• SIX SIGMA Roll-Out
• ISO 27001: 2005
• PCMM LEVEL 5
• ISO 9001: 2008
• SEI CMMI Level 5 (Ver. 1.2)
• PCMM Level 5 (Ver. 2.0)
R Systems expertise: BFSI, Telecoms and media, Healthcare, Manufacturing and logistics
R SYSTEMS OVERVIEW

R Systems
Computaris
USA: El Dorado
Hills
R Systems
USA: Salt Lake
City
R Systems
Computaris HQ
UK: London
R Systems
Netherlands:
Enscheda
R Systems
Computaris
Poland: Warsaw,
Bialystok
R Systems
France: Metz
R Systems
Computaris
Romania:
Bucharest,
Galati
R Systems
Computaris
Moldova:
Chisinau
R Systems
Computaris
Malaysia:
Petaling Jaya
R Systems
Computaris
India: Noida
R Systems HQ
India: Noida,
Chennai
R Systems
Computaris
Operational Projects Area
R Systems
Computaris
Worldwide Offices
R Systems
Singapore
R Systems
Canada: Montreal
R Systems
Thailand:
Bangkok
R Systems
China: Shanghai
R Systems
Japan: Tokyo
COMPUTARIS – OUR COMPANY

• R Systems Computaris offices: UK, USA, Poland, Romania, Moldova,
India, Malaysia (9 expertise centers)
• Over 1000 projects at 70+ Operators around the world
• 200+ telecom technology experts spread geographically in
Romania, Poland, Moldova, US, India, and Malaysia
• High quality of service based on flexible engagement model to
optimize costs: onsite, offsite, combination of onsite and offsite
• Business model: T&M, fixed price in advance, blended and resource
pool
• Flexibility in terms of methodology: waterfall methodology in
development, but with an agile approach
ABOUT COMPUTARIS

CUSTOMERS AND PARTNERS
Our portfolio is a vivid testimony of our ability to build long-term relationships with customers and
partners by meeting all their needs at every stage of the product and project life cycle. Computaris
shares its acknowledged telecom background and technical expertise with its customers, advising and
assisting them comprehensively in bringing telecom solutions from concept to real life.
CSPs DIRECT INVOLVEMENT
ISVs CUSTOMERS AND PARTNERS

• Real-time and convergent rating and
charging
• PCRF and DPI
• Calling Card Management
• Diameter
• JAIN/SLEE
• Online and offline mediation
• Loyalty management and churn
predictions
• Subscriber Data Management
• Device Management
• VAS
• Legacy IN and application servers
• MVNO/E solution
• Diameter Signaling Platform
• TOP Testing Suite
• Voucher Management System
Key expertise in mobile
OSS/BSS
Products
COMPUTARIS KEY EXPERTISE AND SOLUTIONS

Since our inception we delivered a broad range of elite services, covering simple or more complex needs on
demand, from customizations or support to complex product development, integration, migration or
deployment projects in the BSS domain. We are prepared to respond promptly to any specific project need,
regardless the size or length, by offering competitive pricing, scalable teams and a combination of onshore
and near shore resources formed of highly skilled telecom consultants.
Computaris Product Development Partnership is a flexible and cost-effective product engineering and
enhancement model aiming to maximize the value brought to each partner.
We offer system integration services to telecom operators helping them consolidate, simplify and
optimize the OSS-BSS back-end systems and tools, without affecting business continuity.
Our broad experience in technology consultancy projects enables us to offer an efficient combination of
engineering experts and expertise in helping you align technology needs with business goals.
Computaris has developed an end-to-end automated telecom testing tool for a multitude of telecom
protocols that enables us to provide cost effective testing services to our customers and partners.
We offer 24×7 Technical Maintenance and Support services at industry level SLAs to our global
customers, tailoring our collaboration model to meet each customers’ needs and organization.
Outsourcing IT services to Computaris enables companies to increase productivity and reduce IT costs,
freeing them from the burden of managing daily IT operations and increasingly complex IT systems in-
house.
ELITE SERVICE DELIVERY TEAM

• Fully integrated partnership
• Real-time telecom domain expertise
• Life cycle planning
• Full quality assurance
• Customer facing
• Trusted by leading vendors
• Shared risk
• Cost fixed in advance
• Agile and responsive
• Virtual deployment capacity extension
• Business agility regardless of regional
reach
• Sharing project risk and responsibility
• Reliable on-site expertise
• Established and proven deployment
processes
Product development
partnership
Product deployment
partnership

• Ensures maximum value of delivery to the end customer
• Frees managers to focus on core activities & on strategic positioning
• Gives you access to world class capabilities
• Help you solve out-of-control, critical technical issues
• Gives you access to specific language skills or resources in regions where they are hard
to find
• Provides proximity/time zone compatibility
• Stimulates critical business analysis because of documentation of processes and costs
• Offers transparency and control over the project lifecycle
• Offers service delivery flexibility
• Enables you to gain competitive advantage through fast time to market for new
products
Computaris elite corporate governance and professional standards
are the basis of our high customer satisfaction

COMPUTARIS PROCESS ARCHITECTURE

Computaris Services
System Integration

• 3 different approaches on system integration:
• Prime system integrator with full project responsibility (Case study 1 in further slides:
PCRF solution deployment to Eastern European Mobile Operator
• Partners’ products system integrator (Case study 2 in further slides: Orga Systems
Prepaid System Deployment)
• Skilled on demand system integration resources (Case study 3 in further slides: On
demand SI resources for global broadband vendor)
• OSS/BSS system integration experience based on 20+ years of cooperation with leading
OSS/BSS vendors and project engagements at 70+ telecom operators worldwide
• OSS Implementation and Integration
• BSS Implementation and Integration: customer care, CRM, billing, mediation,
provisioning, SDP, real-time rating and charging, broadband data policy management,
loyalty and churn management, VAS, etc
• Network Implementation and integration: planning, designing, deploying and
operating multi-vendor networks
COMPUTARIS SYSTEM INTEGRATION SERVICES

• Business process analysis incl.
requirements
• Solution design
• Product and vendor selection
• Solution development
• New technology adaptation for BSS/OSS
• Solution integration
• Solution testing
• Solution maintenance and support
• Project management
• Training
COMPUTARIS SYSTEM INTEGRATION SERVICES

CUSTOMER PROFILE AND BUSINESS CHALLENGE
Our customer, a major Central European Tier 1 Operator with over
13 millions prepaid and post paid customers wanted to implement
a Policy Management solution that would enable them to launch
innovative, flexible offerings for data services, optimize the
existing network capacity and ensure fair usage in an adaptive,
real-time manner, gain a better insight into subscriber’s usage
behavior patterns.
Computaris Contribution and Solution
The solution delivered is sufficiently flexible and extensible to
achieve the Operator’s business objectives and vision and is
based on:
• Policy Controller with highly extensible and flexible policy rules
engine that allows making policy decisions on per-subscriber,
per-session basis subscriber’s usage behavior patterns
• Policy Traffic Switches responsible for inspecting and shaping
the traffic to effectively enforce application aware policy rules
• Subscriber Policy Broker which keeps track of the subscriber
identity mapping and collects statistical data to provide rich
reporting and analytical capabilities
CASE STUDY 1 – E2E POLICY MANAGEMENT SOLUTION DEPLOYMENT

COMPUTARIS CONTRIBUTION
Computaris offered two teams of highly skilled specialists with appropriate telecom system integration experience
responsible for development, configuration and testing in successive shipment phases. Both teams were coordinated by the
Computaris local line manager, who ensured team unity and an efficient resource management. Working both on and off-site
as the process required, the teams were able to easily and efficiently adapt to the customer’s product and processes, whilst
optimizing overhead expenses. Using previous rating and charging experience, the Computaris team was able to integrate to
the client’s organization in less than two months and became fully efficient.
Customer profile and business challenge
Orga Systems is the leading expert in mission critical, real-time
convergent billing. Its products enable international
telecommunication companies to rate, charge and bill any service for
prepaid, postpaid and hybrid subscribers.
For the deployment of Orga Systems’ convergent billing system to a
mobile operator in CIS, a near-shore system integration services
partner was required.
RESULTS AND BENEFITS
“Orga Systems provides convergent billing
solutions to mobile operators. I’m excited
about the professional contributions from
Computaris to configure and deliver our
convergent billing product OPSCGold
according to the customer needs.”
Ferdinand Herrmann, Head of System
Integration, Orga Systems
CASE STUDY 2 – ORGA SYSTEMS CONVERGENT BILLING SYSTEM DEVELOPMENT

Computaris contribution
Computaris is currently offering flexible teams of technical analysts that perfectly match their
requirements; our team’s contribution comprises:
• worldwide billing system configurations
• feedback and support for technical requirements
• IT configurations, testing
• Monitor the offers, packages and promotions portfolio
Customer profile and business challenge
Our customer is a market leader in software and services for CSPs, media and entertainment industry. Due to
increased work load it was searching for highly skilled resources technical analysts to configure their billing
product to various operators worldwide
CASE STUDY 3 – ON DEMAND SI RESOURCES FOR GLOBAL BROADBAND VENDOR

• Customer profile:
• leading provider of trendsetting real-time billing solutions; they do their own product developmen
and keep proprietary, critical information for themselves
• Initial need:
• The base of our strategic partnership was their need for configuration and SI support
• Computaris involvement
• We have a team of QAs, SI and PMs onsite that report directly to our customer
ENGAGEMENT MODEL USE CASE – SI AND CONFIGURATION SUPPORT

• Global provider of telecom IT solutions for the management of products, customers
and revenue; the customer does its own product development and project
management, use their own processes and timeline
• Initial need:
• During a peak period they needed highly skilled staff augmentation resources from
Computaris that could easily and fast suit into their organization to work onsite and
offsite
• Resources on demand from juniors that we supervise and support, up to system
architects that verify the quality of the code created by our customer’s team
ENGAGEMENT MODEL USE CASE – PARTNERSHIP WITH GLOBAL SI

• Large global system integrator, mobile broadband specialist, having their own product development
and services
• Initial need:
• They purchased a small UK based company Computaris has previously worked with and needed our
skills to integrate this specific product/framework into their solution portfolio
• Our engagement didn’t start working on a specific product but on top of a framework -
development of custom solutions for each end customer on top of it.
• The partner handles mostly the development of the framework and we handle the development of
services
• Complex solutions with short timeframes and high flexibility - teams from 3 people to 40 people in 9
months while delivering a product.
• The partner comes to us with the specific requirements while he only handles the sales process (our
responsibilities start from the estimations phase)
• Broad range of products delivered in the data metering space, AAA applications, data usage servers,
PCRF/PCEF, etc.
ENGAGEMENT MODEL USE CASE – PARTNERSHIP WITH GLOBAL SI

• Leading supplier of prepaid billing, messaging and mobile device management solutions; focus
on sales/marketing/business development; no focus on product development and
customizations, this being all externalized
• Initial need:
• One of the existing solutions had major problems during implementation and they requested
Computaris support to help them solve the identified cause
• Over 10 products developed for our partner in rating and charging, messaging, loyalty, device
management, customer care, provisioning, account management and a broad range of
customization projects worldwide as 3rd party (together with or in the name of our partner)
• Presales support – from the first visit to the customer, compliancy matrix, estimations, offers, end
customer solution descriptions
• We now deliver 80% of all their projects with a team ranging from 10 to 60 people
• Computaris team
• KAM (Key Account Manager) – in charge with the commercial and operational part
• Project/Program Manager – one per each category of projects, a single point of contact from
initial contact until final implementation of a project
• Testers, software developers, product management support, resource manager, system architect,
support, project manager
ENGAGEMENT MODEL USE CASE – 15 YEARS PARTNERSHIP WITH LEADING ISV

Computaris Services
Product development

• Share projects risks through Computaris’ fixed price offerings, assuring CAPEX
reduction and OPEX control remittance being made according to the level of
service
• Focus on your core business and augment Return on Investment whilst we
assist you in creating meaningful and strategic differentiators
• Capitalize our technological expertise and maximize resource allocation,
consequently reducing project’s costs of both effective and flawless migration
projects, as well as development of new, innovative, revenue-generating
solutions usage
• Speed up time-to-market for new products and solutions and ensure timely
deliveries, pillared by our experience and track record
• Have access to a highly skilled pool of resources on site and off site at any
moment in the product development lifecycle
• Design your life cycle strategic planning in order to safeguard future revenues
and to be prepared for any unforeseen market developments
COMPUTARIS PRODUCT DEVELOPMENT SERVICES

CASE STUDY - PCRF SOLUTION DEVELOPMENT
Our customer, a global mobile broadband specialist, was deploying for
a leading US operator their product, a 3GPP compliant Policy and
Charging Rules Function on top of a AAA platform; ongoing
customizations were requested by the operator and our customer’s
R&D team was overloaded and unable to cover all requests in due time.
Computaris team was asked to take over development and later on
maintenance and support for the customizations that were required by
the operator. Computaris was involved in this complex project from the
initial phases through to final acceptance and maintenance and support,
our involvement including:
The solution now gives to the
end customer, a US mobile
operator, advanced capabilities
for dynamic tariff management,
bill shock, fair usage, service
limited pass and prioritization,
enabling him to use the PCRF to
offer multiple services, enhanced
QoS levels and changing rules.
Additionally, it enables the
marketing department to be agile
and adaptive based on the
dynamic feedback obtained from
the customer base. They can now
test the effectiveness of the data
plans launched towards their 30
million subscribers, by having the
option to divide them in control
groups and target groups.
• Analysis of customer requirements together with our customer’s team
• Network Directory Server schema design and implementation
• System configuration, integration, migration, deployment, configuration, validation
and monitoring
• Onsite and offsite support for UAT testing in the mobile operator’s test environment
• Maintenance and support
• Software development, ongoing customization of the existing system, based on CRs

CASE STUDY - DEVICE MANAGEMENT SOLUTION DEVELOPMENT
Our customer is one of the pioneering innovators in prepaid
technology. He successfully delivered customized mobile software
solutions covering prepaid charging, device management, collect call
services, USSD services, loyalty management, etc. Their existing device
management product reached the end of lifecycle after 5 years; The
solution was installed at 50+ operators worldwide and faced a couple
of challenges as the market evolved very fast and our customer
decided to invest in a completely new device management product.
The new version of the product was developed in a multi supplier setup with multiple major releases
within 2 years timeline. We allocated an expert team of engineers that reached 25 people in peaks
and delivered thousands of man days of development. The product was deployed gradually to
operators worldwide and Computaris provided support for system integration, UAT, post delivery
support and production third level 24h support.
The customer was able to launch the new
version of the device management
solution in less than 1 year after project
kick off. The solution is now able to handle
more subscribers (an increase of 50%) and
it is more flexible for integration with the
operators' systems; its features are more
intuitive and it is ready to be extended for
nowadays business cases (especially the
ones from smartphones dynamic sector).
Currently there are ~20 live installations
and others to follow, the biggest one
having 80 million subscribers.

• Reduce the time to market and the costs associated to testing new products, product
enhancements and validation of deployment/system integration service
• Reduce system outage risks through advanced functional, performance, regression and
stress testing in complex telco and IT environments
• Detect bottlenecks before deploying new systems, services or upgrades
• Increase the efficiency of your testing efforts and enhance test coverage based on
automatic execution of test plans and the capacity to incrementally build new test scenarios
• Predict your system behavior and performance by simulating a broad range of test
scenarios
COMPUTARIS TESTING SERVICES

TOP TESTING SUITE – MEDIATION SOLUTION UPGRADE
The customer is the Eastern European subsidiary of a leading tier one
mobile network operator (MNO) that operates GSM, UMTS and LTE-based
cellular networks in Europe, Canada and US. As part of a complex
migration project we were delivering, Digital Route’s MediationZone
system had to be upgraded to the latest version and to another server.
There were a few network elements (SGSN, GGSN, etc) that were sending
messages over Diameter to the mediation solution. During the migration
project Computaris had to check if all messages were being decoded and
processed in the same way on both versions of the mediation solution.
The migration process was significantly
faster and was successfully finished in due
time; Furthermore the operator is now
using the tool for additional testing
activities as he acknowledged TOP Testing
Suite’s capability to reduce the time to
market and the costs associated to testing
new products, product enhancements and
validation of deployment/system
integration services.
Computaris captured the traffic from all the systems and stored it as PCAP files. TOP Testing Suite Diameter Plugin
gave us the possibility to load diameter messages from PCAP files directly into JMeter testplans, minimizing our
testing efforts and assuring a safe migration. We commenced the process by analyzing those protocol dumps and
saving filtered messages in files dedicated for specific test cases; Creating messages in Computaris TOP Testing
Suite was just 5 clicks away and could be done extremely easy and fast.

TOP TESTING SUITE – REGRESSION TESTING
The customer is the American subsidiary of a leading Tier 1 mobile network operator (MNO) that operates GSM, UMTS and LTE-
based cellular networks in Europe, Canada and US. The customer had a series of regression tests that needed to be quickly and
efficiently executed, more specific:
• While performing regression tests in the provisioning system (which was using Web Services to provision data and partners)
there was a need to efficiently provision data in the system prior to test
• While performing regression tests in the PCRF system there was a need to rapidly trigger all the flows in order to tests the
PCRF system
• While performing regression tests in the data metering system there was a need to trigger all the flows in order to test the
data metering system
COMPUTARIS CONSTRIBUTION
For the first scenario (provisioning system regression tests) a JMeter LDAP Sampler was
used to provision database data; For the second scenario (PCRF regression tests) TOP
Testing Suite Diameter Sampler was used as an entry point into the system and the JMeter
Soap Sampler was used to trigger notifications from the provisioning system into PCRF
system in order to cover all the business flows; For the third scenario (data metering
regression tests) TOP Testing Suite Diameter Sampler was also used as the entry point and
the JMeter LDAP Sampler was used to verify that all data are provisioned correctly into the
system.
Computaris TOP Testing Suite
increased the effectiveness of
the operator’s testing
activities - every time the
systems are
upgraded/modified, the
existing flows are
automatically tested,
significantly reducing the time
allocated to testing activities.

Computaris Services
Maintenance and support

• Our offering is tailored to meet each customer’s needs and organization,
assuring the highest standards of systems’ reliability and availability and business
continuity
• M&S teams formed of highly skilled, multi-functional team of engineers
experienced in offering support for leading telecom solutions
• M&S teams backed up by the Global Computaris Support Organization
• The Global Computaris Support Organization ensures that each customer gets
maximum value through the proper mix of local and global services.
• Computaris Global Support Organization is prepared to promptly offer level 1,
level 2 and level 3, 24/7 carrier grade support services and is committed to
always deliver in accordance to the Service Level Agreements we sign with each
customer
COMPUTARIS MAINTENANCE & SUPPORT SERVICES

CASE STUDY - DIGITALROUTE MEDIATION SOLUTION UPGRADE AND SUPPORT
The customer is the Eastern European subsidiary of a leading tier one mobile network operator (MNO) that operates
GSM, UMTS and LTE-based cellular networks in Europe, Canada and US. In 2012, Computaris was chosen by the
operator for a complex migration project of Digital Route MediationZone® platform that was being upgraded from
version 5.0 to 5.1, including transition of both software and hardware components. On top of this, Computaris was
entrusted with the Support & Maintenance contract for the complete mediation platform. The platform was the key
system for serving the mobile customer base of approximately 15 million users. it was crucial to perform seamless
migration in a very short timeframe (4 month period) and to establish an effective Support & Maintenance process
and team in less than 3 months.
Computaris succeeded in fulfilling all objectives of this challenging
project. We managed to establish in a very short period highly skilled and
efficient project and support teams and the proposed migration strategy
proved to be 100% reliable and secure from the customer’s perspective,
despite technical complexity of the legacy architecture.
Furthermore, the Support & Maintenance services, governed by very strict
Service Level Agreement terms, have been in place since day one without
breaching contractual terms.
The technical goals of upgrading the
mediation platform were successfully met,
while the mobile operator’s business
continued absolutely unimpaired. The
operator appreciated the phase-based
approach for combining the advantages
of traditional systematic analysis,
effectively reducing project risks with
time and cost efficiency of the lightweight
project management methodology.

Computaris Services
Technical Consultancy

• We have a broad experience in delivering technology consultancy services in the
area of real-time rating and charging, messaging, provisioning, mediation,
subscriber data management, mobile broadband data policy management,
loyalty and churn management, covering:
• Vendor and technology analysis and selection
• RFP/RFI preparation support
• Business processes management
• Preparation for the introduction of new technologies
• Testing of performance and existing functionalities
• Functional analysis and optimisation of the existing infrastructure and technology
• Assessment, implementation and integration of systems
• Project management
• Risk management
COMPUTARIS TECHNICAL CONSULTANCY SERVICES

• 1000+ projects successfully delivered worldwide
• Unequivocal technological expertise: 20+ years of telecom expertise at all levels, technical an
commercial
• Quality standards excellence - with processes that can guarantee consistent and transparen
performance
• Projects delivered to 70+ operators on 5 continents
• Track record in creating long term successful partnerships with leading industry players -
trust in the security of confidential information and IPR
• Shared risks and fixed price models
• Investment in training and motivating talented staff coupled with low employee attrition rate
• Accelerated time to market
• Virtual team across the globe
• Life cycle planning
• Knowledge kept in the company for strategic partners – rump up/down (eg from 3 people to
20 in 3- 6 months and afterwards rump down to 6 people after 2 years)
100% of our projects delivered according to agreements
WHY CHOOSE COMPUTARIS SERVICES?

www.computaris.com
Thank You!
Contact: asktheexpert@computaris.com

Computaris Services Presentation

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