This reasearch belongs to the field of human-computer interaction. Human-computer interaction is considered as a subfield of computer science. More specificly it is in the intersection of computer science and behavioral sciences such as psychology, sociology and cognitive science. The general objective of human-computer interaction is to design interactive computer systems that are effective, efficient, easy and enjoyable to use.
UX of Automation in Context-Aware Social Media
Field Studies on User
Automation in ContextAware Social Media
Tampere University of Technology
Department of Pervasive Computing
Master of Science Sami Vihavainen
The field of human-computer
Designing interactive computer systems to
be effective, efficient, easy, and enjoyable to
use (Dix et al. 2003, p.xvi).
Recently automation have
introduced also in social
Internet services have introduced context-aware
means to automate social interaction
Internet services have introduced automated
means to share and recieve personal information
But is automation automatically
good for the user experience?
Let’s do some research –
Searching for the pros and cons of
automation in context-aware social media
Several field studies
People used context-aware social media
technologies in every day contexts.
from 3 weeks to 2 months
Interviews, focus groups, data
Mobile social notifications
Collaborative video remixing
Automation is a trade-off.
• Automation is not
automatically good for
the user experience
• May support user
experience, but there
are also challenges.
Ways automation can support user
Facilitates creation and publishing
Lowers the threshold to participate
Challenges users face with automation
Interpretation of information
mediated by the service.
Privacy related to information from
others and information to others
Understanding the logic of automation
How to design?
Know user’s social and
emotional goals in the context
Understand that automation
is not all or none
10 high automation
1 low automation
Remember that user will practice control one way or another
If we keep
…we have a good
basis for designing
List of CC licensed photos used in the presentation