Field Studies on User Experience of Automation in Context-Aware Social Media

1. Field Studies on User
Experience of
Automation in ContextAware Social Media
Lectio Praecursoria
Tampere University of Technology
Department of Pervasive Computing
4.10.2013
Master of Science Sami Vihavainen

2. The field of human-computer
interaction (HCI)
Designing interactive computer systems to
be effective, efficient, easy, and enjoyable to
use (Dix et al. 2003, p.xvi).

3. Automation is everywhere
=>
=>
=>

4. Recently automation have
been increasingly
introduced also in social
processes
≠

5. Internet services have introduced context-aware
means to automate social interaction

6. Internet services have introduced automated
means to share and recieve personal information
But is automation automatically
good for the user experience?

7. Let’s do some research –
Searching for the pros and cons of
automation in context-aware social media
Several field studies
People used context-aware social media
technologies in every day contexts.
132 participants.
from 3 weeks to 2 months
Interviews, focus groups, data
logs, questionnaires.

8. Case technologies
Location sharing
Mobile learning
Mobile social notifications
Collaborative video remixing

9. Findings

10. Automation is a trade-off.
• Automation is not
automatically good for
the user experience
• May support user
experience, but there
are also challenges.

11. Ways automation can support user
experience
Increases awareness
Facilitates creation and publishing
Lowers the threshold to participate

12. Challenges users face with automation
Interpretation of information
mediated by the service.
Privacy related to information from
others and information to others
Understanding the logic of automation
?

13. How to design?
Know user’s social and
emotional goals in the context
Understand that automation
is not all or none
10 high automation
.
.
.
.
.
mid levels
1 low automation
Remember that user will practice control one way or another

14. If we keep
these lessons
in mind…
…we have a good
basis for designing
pleasant User
Experience of
Automation in
Context-Aware Social
Media

15. List of CC licensed photos used in the presentation
•
flickr.com/photos/chadmiller/136700905
•
flickr.com/photos/designateddisaster/3692513132/
•
flickr.com/photos/whyswomen/143360770
•
flickr.com/photos/chadmiller/136700905
•
flickr.com/photos/aidan_jones/3575000735/
•
flickr.com/photos/ruiwen/3260095534/#/
•
http://flic.kr/p/7FvZa15
•
http://flic.kr/p/cZ1ZWS