2. www.trainingjournal.com
‘New technologies are not
just ways of delivering the
same content differently,
they open up new
opportunities for people to
learn’
TJ L&D2020 Emerging
Conclusions
4. ‘90% of training in
organisations should be
delivered electronically
by 2003’
Tom Peters speaking at the ASTD Conference,
Florida, June 2001
5. Trust your judgement
“For every complex
problem, there is a
solution that is
simple, neat, and
wrong”
H. L. Mencken
6. ASTD State of the Industry Reports
“Use of Learning Technology”
1997 – 9.1% 1998 – 8.5%
1999 – 8.4% 2000 – 8.8%
2001 – 10.5% 2002 – 15.4%
2003 – 23.6% 2004 – 27.0%
2005 – n.a. 2006 – 30.2%
2007 – 32.6% 2008 – 31.8%
www.astd.org
7. • most organisations (57%) use e-learning, it’s available to many
more people than actually make use
• “which learning and development practices are most effective?”
(7%)
• “e-learning is more effective when combined with other forms of
learning”
• “e-learning demands a new attitude on the part of the learner”
CIPD 2008 : Annual Learning & Development Survey
…..and e-learning accounts for 12% of total
training time for those who use e-learning
www.cipd.co.uk/surveys
8. The potential of e-learning is
huge - but progress to date
has been patchy
E-learning is about learning -
not about technology
9.
10.
11.
12.
13.
14.
15.
16.
17. Start with the learner
Support and automate
Take account of intermediaries
18. Good design engages the
learner and embeds activity in
the organisation
Relevance drives out
resistance
19. Web 2.0/social networking?
“the second-generation of
internet-based communities
that encourage collaboration
between users”
“the business revolution in the
computer industry caused by
the move to the internet as
platform, and an attempt to
understand the rules for success
on that new platform”
www.cipd.co.uk/helpingpeoplelearn
20. Supporting, accelerating and directing
learning through enhanced technology
information repositories
expert opinion
discussion threads
“googlisation” of learning
on-line assessment
21. Supporting, accelerating and directing
learning through enhanced technology
online support
webinars
virtual worlds
electronic job aids
34. What is EPSS?
“Basically an electronic performance support
system is an integrated, computer-based
environment that provides workers immediate
access to a full range of information, tools and
training – often right on the same automated
information system where workers do their job”
The Mitre Corporation on www.unc.edu/cit
Base round supporting, accelerating and developing Research Insight
What learning, training and development does
Infosys
Ina Bearings
Move organisation up value – Ireland vs. Wales
Learning and training
PowerPoint
Skills
Cat flap
New role definition
Barriers to learning
Role of line managers
Support and Challenge
Swedish Radio
Harvey Nichols or Piccadilly
Rolls Royce
Characteristic of good practice
Could offer as workshop
New technology
Value of learning
.
In 2005 the CPS established an on-line Prosecution College. This is organised into a number of faculties, each of which offer a series of on-line modules.
The first range of programmes that were developed and tested were components for lawyer induction. Here the modules concentrate on technical subjects like the Bail Act, identification, custody and evidence. Completion of these modules, which will take approximately four hours, is compulsory for all newly-recruited lawyers before they attend classroom sessions.
Support and monitoring is provided by line managers and internal Lawyer Induction tutors. However, there are clear standards on what is to be expected and these are issued to all learners with the name of their immediate manager identified. Most importantly, induction appears in the performance targets that are set for CPS areas. Such learning and development targets were introduced for the first time in April 2005 and are reviewed on a quarterly basis.
One other interesting approach to embedding their use within the organisation is a feature of the design of the modules themselves. At some stages learners are presented with a scenario: an example would be an outline of an exchange that has taken place between a suspected shoplifter, a store detective and a police officer. The learner is invited to submit a short free-form text commentary on the exchange, highlighting its conformance to the CPS guidelines. This commentary is sent immediately to the learning and development team who forward the individual’s assembled commentaries to one of 80 internal tutors or mentors who are employed by the CPS. These tutors have committed to respond to the learner within a certain time period (five days).
The use of an EPSS is especially effective where one or more of the following criteria apply:
Many complex and infrequently performed tasks
Tasks are regularly changing
Needs consistency across practitioners
Complex decision making processes
Need access to reference information
Remote or sub-office locations
High staff turnover rate
Little or no time for training
From Neil Oliver Vega Paper
His definition
‘An EPSS is essentially an electronic mechanism (e.g. laptop) that provides support to the user’s performance at the point where a task is being carried out, and the term Electronic Performance support system was first coined by Gloria Gery in the late 1970s.
