John's talk on Communication at the Land Training Center's Leadership Conference in Khartoum, Sudan

1. !
The
TLC
of
Leadership
Communica�on
Communica�on
is
the
Leader’s
Job
!
!
2
Ø Today’s
complex
business
environment
depends
on
effec�ve
communica�on
1
Ø Leaders
spend
80%
of
their
day
communica�ng
Ø 48
minutes
of
every
hour
is
spent:
Ø On
the
telephone
Ø Communica�ng
online
Ø Talking
informally
John
P.
Girard,
Ph.D.
john@johngirard.net
www.johngirard.net
Ø Communica�on
is
in
every
management
func�on
Ø Leader’s
communica�on
is
purpose-­‐directed―directs
!
everyone’s
a�en�on
toward
the
goals
The
TLC
of
Communica�on
©
2014,
John
P.
Girard,
Ph.D.
What
is
Communica�on?
Communica�on
Champion
!
3
!
4
Communica�on
is
the
process
by
which
informa�on
is
exchanged
and
understood
by
two
or
more
people,
usually
with
the
intent
to
mo�vate
or
influence
behavior
The
TLC
of
Communica�on
©
2014,
John
P.
Girard,
Ph.D.
The
TLC
of
Communica�on
©
2014,
John
P.
Girard,
Ph.D.
A
Model
of
Communica�on
Do
People
Understand?
!
!
6
5
Encoding
Decoding
Issues
Culture
High
/
Low
Context
The
TLC
of
Communica�on
©
2014,
John
P.
Girard,
Ph.D.
www.johngirard.net
The
TLC
of
Communica�on
©
2014,
John
P.
Girard,
Ph.D.
1
john@johngirard.net

2. !
A
Con�nuum
of
Channel
Richness
The
Correct
Message
!
7
!
8
Leaders
must
choose
appropriate
channels
to
convey
messages
The
TLC
of
Communica�on
©
2014,
John
P.
Girard,
Ph.D.
The
TLC
of
Communica�on
©
2014,
John
P.
Girard,
Ph.D.
A
New
View
of
Communica�on
A
li�le
TLC
goes
a
long
way!
!
9
!
10
Leadership
Transparency
Vision and example
Security issues
Ease of access
Tending toward
free
The
TLC
of
Communica�on
©
2014,
John
P.
Girard,
Ph.D.
Need to Share vs
Need to Know
Privacy
Technology
Help or hinder
Culture
Process
Culture
Technology
Technology
Culture
Process
Measurement
Leadership
Resources (including time)
Measurement
Leadership
Content Creators
The
TLC
of
Communica�on
©
2014,
John
P.
Girard,
Ph.D.
Best
Technology
The
Right
Technology
!
11
!
12
The Newest is always Best …
The
TLC
of
Communica�on
©
2014,
John
P.
Girard,
Ph.D.
The
TLC
of
Communica�on
©
2014,
John
P.
Girard,
Ph.D.
www.johngirard.net
2
john@johngirard.net

3. !
Big
Data
How
Big
is
Big
Data?
!
13
!
14
www.foreignaffairs.com/issues/2013/92/3
h�p://www.domo.com/
The
TLC
of
Communica�on
©
2014,
John
P.
Girard,
Ph.D.
The
TLC
of
Communica�on
©
2014,
John
P.
Girard,
Ph.D.
h�p://www.domo.com/
h�p://www.domo.com/
h�p://www.domo.com/
Lost
in
the
Data
…
!
17
www.johngirard.net
3
john@johngirard.net

4. !
TLC:
Leadership
Open
Leadership
!
!
20
19
Respect
that
your
customers
and
employees
have
power.
Share
constantly
to
build
trust.
Hold
openness
accountable.
Nurture
curiosity
and
humility.
Forgive
failure.
Including Ray Downey, Special Operations Command lost 95 men that day –
totaling 1,600 years of experience. (emphasis added)
h�p://www.charleneli.com/resources/new-­‐rules/
The
TLC
of
Communica�on
©
2014,
John
P.
Girard,
Ph.D.
The
TLC
of
Communica�on
©
2014,
John
P.
Girard,
Ph.D.
Openness
Audit
TLC:
Culture
!
!
21
22
The
TLC
of
Communica�on
©
2014,
John
P.
Girard,
Ph.D.
The
TLC
of
Communica�on
©
2014,
John
P.
Girard,
Ph.D.
h�p://www.slideshare.net/charleneli/openness-­‐audit
The
Need
to
Share
Tribal
Leadership
!
!
23
24
The
TLC
of
Communica�on
©
2014,
John
P.
Girard,
Ph.D.
The
TLC
of
Communica�on
©
2014,
John
P.
Girard,
Ph.D.
www.johngirard.net
4
john@johngirard.net

5. !
Tribal
Leadership
Free
Audio
Book
!
25
!
26
h�p://www.triballeadership.net/audio-­‐book
h�p://www.ted.com/talks/david_logan_on_tribal_leadership.html
Leadership
Challenges
and
Opportuni�es
©
2014,
John
P.
Girard,
Ph.D.
Leadership
Challenges
and
Opportuni�es
©
2014,
John
P.
Girard,
Ph.D.
Impact
of
Social
Media
!
27
CHAPTER 7
FUTURE TALES
Well that didn’t actually happen, but . . . it
could have!
—Geena Davis, Actor and Raconteur
Empowering
Knowledge
Workers
in
the
Arab
World
©
2013,
John
P.
Girard,
Ph.D.
Interrela�onship
of
DM,
IM,
KM*
Stonecu�er
or
Cathedral
Builder?
!
Records
Management
Data
Integration
Artificial
Intelligence
Taxonomies
Subject
Classification
Data
Warehouse
Forms
Management
Enterprise
Portal
After
Action Review
Web
Portal
Group Ware
Content
Management
Data
Management
Communities
of
Practice
Expertise
Locator
Ontologies
Document
Management
Database
Management
Search
Engine
Information
Management
Virtual
Collaboration
Storytelling
Knowledge
Management
* Developed by Denise Charbonneau (TBS) and Dr. John Girard
John Constable. Salisbury Cathedral, from the Meadows. 1831. Oil on canvas. Private collection, on loan to the National Gallery, London, UK.
The
TLC
of
Communica�on
©
2014,
John
P.
Girard,
Ph.D.
The
TLC
of
Communica�on
©
2014,
John
P.
Girard,
Ph.D.
www.johngirard.net
!
30
29
5
john@johngirard.net

6. !
Storytelling
by
Steve
Denning
HBR
May
2004
!
31
!
32
Purpose
of
Story
In
June
of
1995,
a
health
worker
in
a
�ny
town
in
Zambia
went
to
the
Web
site
of
the
Centers
for
Disease
Control
and
got
the
answer
to
a
ques�on
about
the
treatment
for
malaria.
Remember
that
this
was
in
Zambia,
one
of
the
poorest
countries
in
the
world,
and
it
happened
in
a
�ny
place
600
kilometers
from
the
capital
city.
But
the
most
striking
thing
about
this
picture,
at
least
for
us,
is
that
the
World
Bank
isn't
in
it.
Despite
our
know-­‐how
on
all
kinds
of
poverty
related
issues,
that
knowledge
isn‘t
available
to
the
millions
of
people
who
could
use
It.
Imagine
if
it
were.
Think
what
an
organiza�on
we
could
become.
Ø Sparking
ac�on
Ø Communica�ng
who
you
are
Ø Transmi�ng
values
Ø Fostering
collabora�on
Ø Taming
the
grapevine
Ø Sharing
knowledge
Ø Leading
people
into
the
future
www.stevedenning.com/SIN-136-HBR-publishes-Telling-Tales.html
The
TLC
of
Communica�on
©
2014,
John
P.
Girard,
Ph.D.
The
TLC
of
Communica�on
©
2014,
John
P.
Girard,
Ph.D.
Wri�ng
the
Future
Guiding
Government
Leaders
into
the
Future
!
33
!
34
Ø excite
change
in
a
very
large
Ø Snowden’s
(2002:
3)
‘we
can
always
know
more
than
we
can
tell,
bureaucra�c
organiza�on
and
we
will
always
tell
more
than
we
can
write
down.’
Ø Five
years
in
the
future
Ø Balance
of
real
and
Ø However,
Snowden
(2002:3)
suggests:
imaginary
Ø I
can
speak
in
five
minutes
what
it
will
otherwise
take
me
two
weeks
to
get
round
to
spend
a
couple
of
hours
wri�ng
it
down.
The
process
of
wri�ng
something
down
is
reflec�ve
knowledge;
it
involves
both
adding
and
taking
away
from
the
actual
experience
or
original
thought.
Reflec�ve
knowledge
has
high
value,
but
is
�me
consuming
and
involves
loss
of
control
over
its
subsequent
use.
Cri�cal
Success
Factors:
Ø Look
of
the
story
Ø Believable
Ø Execu�ve
Support
For complete stories see: www.johngirard.net
The
TLC
of
Communica�on
©
2014,
John
P.
Girard,
Ph.D.
The
TLC
of
Communica�on
©
2014,
John
P.
Girard,
Ph.D.
Guiding
Faculty
into
the
Future
Some
thoughts
on
story
!
!
36
35
Ø excite
change
in
a
small
mid-­‐west
university
Ø Mock
interview
with
Dean
Ø Balance
of
real
and
imaginary
Cri�cal
Success
Factors:
Ø Real
Dean
Ø Realis�c
Journal
Ø “Now
I
get
it”
For complete stories see: www.johngirard.net
The
TLC
of
Communica�on
©
2014,
John
P.
Girard,
Ph.D.
www.johngirard.net
The
TLC
of
Communica�on
©
2014,
John
P.
Girard,
Ph.D.
6
john@johngirard.net

7. !
The
Genera�on
Game
Digital
Na�ve
or
Digital
Immigrant?
!
37
The
TLC
of
Communica�on
©
2014,
John
P.
Girard,
Ph.D.
!
38
The
TLC
of
Communica�on
©
2014,
John
P.
Girard,
Ph.D.
Genera�on
Z
!
39
Are
we
ready
for
them?
www.lc-­‐me.com
info@lc-­‐me.com
The
TLC
of
Communica�on
©
2014,
John
P.
Girard,
Ph.D.
Remember
that
Message?
!
41
!
42
The
theme
of
the
Middle
East
Leadership
Communica�on
Conference
2014
is
Enhancing
Leadership
through
Connec�on,
Communica�on
and
Collabora�on.
Bringing
together
interna�onal
speakers,
academics,
leading
prac��oners,
along
with
business
and
government
leaders,
the
Middle
East
Leadership
Communica�on
Conference
2014
promises
to
be
one
the
premier
leadership-­‐focused
events
in
the
region.
The
TLC
of
Communica�on
©
2014,
John
P.
Girard,
Ph.D.
www.johngirard.net
7
john@johngirard.net

8. !
The
TLC
of
Leadership
Communica�on
!
43
John
P.
Girard,
Ph.D.
john@johngirard.net
www.johngirard.net
!
www.johngirard.net
8
john@johngirard.net