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© 2015 Transnational Management Associates Ltd. All Rights Reserved.
1
Digital Fluency
the 21st century critical virtual w...
“
”
The most
important
contribution
management
needs to make in
the 21st Century
is to increase the
productivity of
KNOWLE...
What can you see?
1 billion people on Facebook
200 million people on LinkedIn
75% of workers are mobile
Big Data is Everywhere
LIFESTYLE
Tra...
Our traditional workplaces have changed
WHERE we communicate from has changed
WHAT we use has changed
And WHEN we communicate has also changed
1 in 5 workers around the globe, particularly in the Middle
East, Latin America, and Asia, telecommute frequently.
Nearly ...
Communicating across cities, countries and continents
SEVERELY testing old ways of thinking and doing
Technology supports faster communication
“There is a widening skills gap where the
existing workforce has been educated and
trained to obtain the jobs of yesterday...
Limited contact from manager
Vague, sloppy communications
Little or No feedback
Unfairness because of location
Marginalize...
Isolation Fragmentation Confusion
What makes virtual collaboration difficult?
Isolation Fragmentation Confusion
The four virtual distances
Physical distance
Psychological distance
Cultural distance
Op...
Isolation to
ENGAGEMENT
Fragmentation to
COHESION
Confusion to
CLARITY
Overcoming the barriers
What do we need to succeed virtually?
Leadership from everyone…. and everywhere….
“Collaboration is the number one trait CEOs
are seeking in their employees, with 75% of
CEOs calling it critical.”
Leading...
flu·en·cy
Noun
The quality or condition of being fluent, in
particular.
The ability to speak or write a foreign
language e...
Digital Fluency – foreign language
Digital Fluency – like learning a new language
Digital
Literacy
Digital
Fluency
How
and
What
When
and Why
Digital Fluency – foreign language
Digital Literacy where many ...
Choosing the right tools for communicating
“The single biggest problem in communication
is the illusion that it has taken place”
George Bernard Shaw
Digital Fluency – foreign language
Communication is not new to us
Digital Fluency – foreign language
Communicating virtually may be a little unfamiliar
People
Purpose
Links
We still have
the
people
We still have
the
purpose
But our links
are
different
Digital Fluency – foreign language
We default to an all too familiar toolset
Simple
Collaboration
Complex
Collaboration
Real-Time
Interaction
Delayed-Time
Interaction
Phone, Instant
Message
Email
Web...
Words that we
use
Control over
the format
Hear tone and
intonation
Give/receive
immediate
feedback
See non verbal
cues
Und...
Consider how you “send” your communications
Vary the use of communication technologies
Culturally we all communicate differently
Balance task vs. relationship
IMPLICIT
EXPLICIT
Japan
Mexico
United Arab Emirates
China
Indonesia
Spain
India
United Kingdom
Russia
South Africa
Nigeria...
Communicating across cultures
Not effective if we select the wrong tool
Questions, comments, emotional outbursts?
Thank You
Let’s stay in touch
dsmith@tmaworld.com
@dsmith_tmaw
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Digital fluency 21st century critical virtual workplace skillset

Digital Fluency is the 21st Century Critical virtual workplace toolset.

In todays digital age we need to develop the skills, mindsets and behaviours to leverage the potential that technology brings us.

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Digital fluency 21st century critical virtual workplace skillset

  1. 1. © 2015 Transnational Management Associates Ltd. All Rights Reserved. 1 Digital Fluency the 21st century critical virtual workplace skillset
  2. 2. “ ” The most important contribution management needs to make in the 21st Century is to increase the productivity of KNOWLEDGE WORK and the KNOWLEDGE WORKER. Peter F. Drucker 1999
  3. 3. What can you see?
  4. 4. 1 billion people on Facebook 200 million people on LinkedIn 75% of workers are mobile Big Data is Everywhere LIFESTYLE Transparent Dynamic Performance-driven Specialised Interconnected New Models for HR & L&D WORKPLACE Connected Global Multi-Generational Mobile Transient New Models for Career WORKFORCE The Digital Age – a borderless workplace
  5. 5. Our traditional workplaces have changed
  6. 6. WHERE we communicate from has changed
  7. 7. WHAT we use has changed
  8. 8. And WHEN we communicate has also changed
  9. 9. 1 in 5 workers around the globe, particularly in the Middle East, Latin America, and Asia, telecommute frequently. Nearly 10% work from home everyday. Reuters Poll, 2012  Information worker population – grow from 600 million in 2012 to 865 million in 2016.  66% information workers in North America and Europe already work remotely some of the time. Forrester Research, 2012 More than 45% of U.S. workforce now has a job that’s suitable for full-time or part-time telecommuting. Time, 2012 1.3 billion people will work remotely using mobile technology by 2015. That’s 37.2% of the global workforce. International Data Corporation, 2012 And we are not alone with these challenges
  10. 10. Communicating across cities, countries and continents SEVERELY testing old ways of thinking and doing
  11. 11. Technology supports faster communication
  12. 12. “There is a widening skills gap where the existing workforce has been educated and trained to obtain the jobs of yesterday and not the jobs of today and tomorrow.” - Jeff Weiner CEO at LinkedIn
  13. 13. Limited contact from manager Vague, sloppy communications Little or No feedback Unfairness because of location Marginalized with the team What remote workers tell us…
  14. 14. Isolation Fragmentation Confusion What makes virtual collaboration difficult?
  15. 15. Isolation Fragmentation Confusion The four virtual distances Physical distance Psychological distance Cultural distance Operational distance
  16. 16. Isolation to ENGAGEMENT Fragmentation to COHESION Confusion to CLARITY Overcoming the barriers
  17. 17. What do we need to succeed virtually?
  18. 18. Leadership from everyone…. and everywhere….
  19. 19. “Collaboration is the number one trait CEOs are seeking in their employees, with 75% of CEOs calling it critical.” Leading Through Connections, IBM 2012
  20. 20. flu·en·cy Noun The quality or condition of being fluent, in particular. The ability to speak or write a foreign language easily and accurately. Synonyms fluidity - smoothness Digital Fluency – A definition
  21. 21. Digital Fluency – foreign language Digital Fluency – like learning a new language
  22. 22. Digital Literacy Digital Fluency How and What When and Why Digital Fluency – foreign language Digital Literacy where many are now
  23. 23. Choosing the right tools for communicating
  24. 24. “The single biggest problem in communication is the illusion that it has taken place” George Bernard Shaw
  25. 25. Digital Fluency – foreign language Communication is not new to us
  26. 26. Digital Fluency – foreign language Communicating virtually may be a little unfamiliar
  27. 27. People Purpose Links We still have the people We still have the purpose But our links are different
  28. 28. Digital Fluency – foreign language We default to an all too familiar toolset
  29. 29. Simple Collaboration Complex Collaboration Real-Time Interaction Delayed-Time Interaction Phone, Instant Message Email Web Meeting, Audio and Video Conferencing SharePoint, Wikis, Podio Right people at the right time in the right format Digital Fluency – foreign language Communicating with technology – tool selection
  30. 30. Words that we use Control over the format Hear tone and intonation Give/receive immediate feedback See non verbal cues Understand environment cues Direct physical exchange Informal contacts In person meeting Video/Webcam Virtual Meeting Voice Only Text Only Digital Fluency – foreign language Technology impacts the communication
  31. 31. Consider how you “send” your communications
  32. 32. Vary the use of communication technologies
  33. 33. Culturally we all communicate differently
  34. 34. Balance task vs. relationship
  35. 35. IMPLICIT EXPLICIT Japan Mexico United Arab Emirates China Indonesia Spain India United Kingdom Russia South Africa Nigeria Ukraine America Scandinavian German Worldview of culture – use of language
  36. 36. Communicating across cultures
  37. 37. Not effective if we select the wrong tool
  38. 38. Questions, comments, emotional outbursts?
  39. 39. Thank You Let’s stay in touch dsmith@tmaworld.com @dsmith_tmaw
  • wanyun212

    Jun. 27, 2017

Digital Fluency is the 21st Century Critical virtual workplace toolset. In todays digital age we need to develop the skills, mindsets and behaviours to leverage the potential that technology brings us.

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