Ray Stanton
Executive Global Head, Business Continuity,
Security and Governance, BT
Security and the younger generation.
O...
Agenda/ topics covered
Understand why the debate?
How it scares us? Some examples…
Highlighting challenges
Hypocrites?
Dec...
Introducing BT Group and its lines of business
• Over 112,000 people delivering
service to more than 170
countries
• In th...
Now tell me – what do you see?
4
The Power of Four
This is the first time in many countries histories there have been
four different generations working si...
The Generation timeline
1922-1945(88-65)
The Veterans
1922-1945
The Veterans
1946-1964(64-46)
Baby Boomers
1922-1945
The V...
Understand why the debate?
Unsure and scared of the unknown
Who exactly are the younger generation?
Why
Language
Culture
D...
Who are Generation Y (Gen „Y‟)?
Generation Y refers to a specific cohort of individuals born from
1981 to 2000 (Harvard Bu...
Where Gen Y lives
Ewan McIntosh
(http://edu.blogs.com/)
9
Gen Y: example key statistics
*In a survey of college students in the US by Junco and Mastrodicasa
(2007):
97% own a compu...
So what does this mean?
Workplace Characteristics
The Veterans Baby Boomers Generation X Generation Y
Work Ethic and Value...
Now apply those characteristics to this example
Based on these traits, think about how words, commands,
conversations, req...
Making it relative……
13
Collaboration Driving Future Business growth
“The simple truth is that the most adaptive, agile, and responsive
companies ...
Social web as a driver of change
15
But ……….
These highlight challenges and solutions for
implementing and using them safely in the workplace:
while
Demonstra...
But are we as organisations hypocrites?
We:
Exploit Facebook for recruitment and looking at individuals
Advertise on Virtu...
What does this actually mean in reality as threats?
Agility to keep up is poor
Behind the curve in exploiting opportunitie...
Gen Y – the learning curve
19
Public
Personal
Private
Political/
Professional
Fuzzy boundaries
20
Declarative living and ambient intimacy
“The mundane is powerful, the quotidian defines us. Do I care
that you ate peas fo...
An example of one persons friends wheel!
22
Find a way to communicate……….
23
Find ways to make it work
Moodles – styles of education
Listen
Engage
Never, ever, say No! they will just go round you.
Pa...
In conclusion
We must remain agile!
We must work with and educate them and let them educate us!
We must embrace the younge...
Thankyou
Ray.stanton@bt.com
www.bt.com/security
26 of 26
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Security And The Future Generation Presentation Ciso Orlando April 2010

  1. 1. Ray Stanton Executive Global Head, Business Continuity, Security and Governance, BT Security and the younger generation. Orlando April 2010
  2. 2. Agenda/ topics covered Understand why the debate? How it scares us? Some examples… Highlighting challenges Hypocrites? Declarative living, ambient intimacy and ambient exposure What does it actually mean in reality as threats? Conclusion 2
  3. 3. Introducing BT Group and its lines of business • Over 112,000 people delivering service to more than 170 countries • In the year end 31 March 2009 BT Group Revenue was £21,390 Million • For more information please visit www.bt.com/aboutbt Group CEO: Ian Livingstone Group CFO: Tony Chanmugam BT Group plc BT Operate Operates and manages BT‟s network & BT customers from all lines of business CEO: Roel Louhoff BT Design BT‟s R&D Research Facilities & “Design Factory” servicing all lines of business CEO: Al Noor Ramji BT Retail IT and Comms services in the UK CEO: Gavin Patterson BT Wholesale Carrier and infrastructure services globally CEO: Sally Davis Openreach Provision of fair and equal network access CEO: Steve Robertson BT Global Services Provision of networked IT services globally CEO: Hanif Lalani Group strategy & operations Customer relationships 3
  4. 4. Now tell me – what do you see? 4
  5. 5. The Power of Four This is the first time in many countries histories there have been four different generations working side-by-side in the workplace (we work longer and start younger). Remember when, (if you are old enough!!), when older workers were the bosses and younger workers did what was asked of them, no questions asked. There were definite rules as to how the boss was treated and how younger workers treated older workers. No longer: Roles today are all over the place and the rules are being rewritten daily! 5
  6. 6. The Generation timeline 1922-1945(88-65) The Veterans 1922-1945 The Veterans 1946-1964(64-46) Baby Boomers 1922-1945 The Veterans 1946-164 Baby Boomers 1965-1980(45-30) Generation X Where do you fit? *Or Echo Boomers, Millennials 1922-1945 The Veterans 1946-164 Baby Boomers 1965-1980 Generation X 1981-2000(29-10) Generation Y* *Gen Y & Z age groups are a bone of contention among the experts, who argue as an example that the first gen Zs were born as early as 1991 (making the oldest now 17) or as late as 2001 (so the oldest is seven!).6
  7. 7. Understand why the debate? Unsure and scared of the unknown Who exactly are the younger generation? Why Language Culture Demands Speed of learning Expectations Pushing our boundaries! Or just benefiting from them??????? 7
  8. 8. Who are Generation Y (Gen „Y‟)? Generation Y refers to a specific cohort of individuals born from 1981 to 2000 (Harvard Business School), while others mark the beginning of Generation Y* in in 1978 or 1981 (Wikipedia) However this means they all agree that, the majority of Generation Y (Gen Y) free time is spent living an online lifestyle Sometimes referred to as: ‘ Digital Natives’ (And then we have Gen Z, Gen i, iGeneration)8
  9. 9. Where Gen Y lives Ewan McIntosh (http://edu.blogs.com/) 9
  10. 10. Gen Y: example key statistics *In a survey of college students in the US by Junco and Mastrodicasa (2007): 97% own a computer 94% own a mobile phone 76% use Instant Messaging (15% logged on 24/7) 34% use websites as their primary source of news 28% author a blog and 44% read blogs 49% download music using peer-to-peer file sharing 75% of college students have a Facebook account 60% own some type of portable music and/or video device such as an iPod *This is still the most relevant and upto date study conducted of this age group10
  11. 11. So what does this mean? Workplace Characteristics The Veterans Baby Boomers Generation X Generation Y Work Ethic and Values Hard work Respect Authority Sacrifices Adheres to rules Workaholics Work Efficiently Crusaders Personal Fulfilment Desire Quality Eliminate the Task Self Resilience Want structure & direction Sceptical What's next?? Multitasking Tenacity Goal Orientated Entrepreneurial Work is….. An obligation Exciting adventure A difficult challenge A contract A means to an end Fulfilment Leadership style is Directive Command and Control Consensual Collegiate All the same Challenge others Ask why TBD Interactive style Individual Team Player Loves to have meetings Entrepreneur Participative Communications Formal Memo In person Direct Immediate Non combative Email Voice mail Messages that motivate Experience is respected You are valued You are needed Do it your way Forget the rules You will work with other bright creative people Work and family life Never the twain shall meet No balance Work to live Balance Balance Adapted from work by Greg Hammill at Farliegh Dickinson University (Vancouver) „Mixing & matching four generations‟ http://www.fdu.edu/newspubs/magazine/05ws/generations.htm 11
  12. 12. Now apply those characteristics to this example Based on these traits, think about how words, commands, conversations, requests are received differently. When a Boomer says to another Boomer, “We need to get the report done,” it is generally interpreted by the Boomer as an order, it must be done and done now. However, when a Boomer says to a Gen Yer, “This needs to be done,” the Yer hears an observation, not a command, and may or may not do it immediately. Now think of that as a security policy on usage………………make it relative to them! 12
  13. 13. Making it relative…… 13
  14. 14. Collaboration Driving Future Business growth “The simple truth is that the most adaptive, agile, and responsive companies are almost always the most in touch. The companies that are the most in touch tend to be the most collaborative. And the most collaborative – the companies that are the best at creating, finding, and reapplying great ideas – are those that sustain growth over the long term” A. G. Lafley, Procter and Gamble CEO (Wikinomics, p.110) 14
  15. 15. Social web as a driver of change 15
  16. 16. But ………. These highlight challenges and solutions for implementing and using them safely in the workplace: while Demonstrating business value and creating an environment for young talent to grow and want to stay with us. 16
  17. 17. But are we as organisations hypocrites? We: Exploit Facebook for recruitment and looking at individuals Advertise on Virtual Life to sell to the younger generation Research to determine trends and social patterns to exploit for marketing opportunities. 17
  18. 18. What does this actually mean in reality as threats? Agility to keep up is poor Behind the curve in exploiting opportunities while debating the threats Disappearing boundaries accelerating at an alarming pace Convergence of external and internal applications Data Leakage threat is high Personal (physical and virtual) threats increased. 18
  19. 19. Gen Y – the learning curve 19
  20. 20. Public Personal Private Political/ Professional Fuzzy boundaries 20
  21. 21. Declarative living and ambient intimacy “The mundane is powerful, the quotidian defines us. Do I care that you ate peas for dinner? Not really. But if you share a quick recipe I might appreciate it. Does anyone really want to live in a world where all we talk about is work? Where the only language we speak is that of the MBA? Me - I prefer a little monkey business, because play drives productivity. That‟s ambient intimacy.” James Governor http://redmonk.com/jgovernor/2007/06/14/ambient-intimacy-from-picking-fleas-to-eating-peas/ 21
  22. 22. An example of one persons friends wheel! 22
  23. 23. Find a way to communicate………. 23
  24. 24. Find ways to make it work Moodles – styles of education Listen Engage Never, ever, say No! they will just go round you. Participate Embrace 24
  25. 25. In conclusion We must remain agile! We must work with and educate them and let them educate us! We must embrace the younger generation needs – this will accelerate innovation! It is a challenge but not a threat! To retain talent we must listen to their expectations, recognise them, help them grow! Remember this, one thing is certain, we are all the previous younger generation!! So embrace change now. 25
  26. 26. Thankyou Ray.stanton@bt.com www.bt.com/security 26 of 26

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