Security And The Future Generation Presentation Ciso Orlando April 2010
Executive Global Head, Business Continuity,
Security and Governance, BT
Security and the younger generation.
Orlando April 2010
Agenda/ topics covered
Understand why the debate?
How it scares us? Some examples…
Declarative living, ambient intimacy and
What does it actually mean in reality as
Introducing BT Group and its lines of business
• Over 112,000 people delivering
service to more than 170
• In the year end 31 March 2009 BT
Group Revenue was £21,390
• For more information please visit
Group CEO: Ian Livingstone Group CFO: Tony Chanmugam
BT Group plc
Operates and manages
BT‟s network & BT customers
from all lines of business
CEO: Roel Louhoff
BT‟s R&D Research
Facilities & “Design Factory”
servicing all lines of business
CEO: Al Noor Ramji
IT and Comms
services in the UK
CEO: Gavin Patterson
infrastructure services globally
CEO: Sally Davis
Provision of fair
and equal network access
CEO: Steve Robertson
BT Global Services
Provision of networked IT
CEO: Hanif Lalani
Group strategy & operations
The Power of Four
This is the first time in many countries histories there have been
four different generations working side-by-side in the workplace
(we work longer and start younger).
Remember when, (if you are old enough!!), when older workers
were the bosses and younger workers did what was asked of
them, no questions asked. There were definite rules as to how
the boss was treated and how younger workers treated older
No longer: Roles today are all over the place and the rules are
being rewritten daily!
The Generation timeline
Where do you fit? *Or Echo Boomers, Millennials
*Gen Y & Z age groups are a bone of contention among the experts, who argue as an example that the first
gen Zs were born as early as 1991 (making the oldest now 17) or as late as 2001 (so the oldest is seven!).6
Understand why the debate?
Unsure and scared of the unknown
Who exactly are the younger generation?
Speed of learning
Pushing our boundaries!
Or just benefiting from them???????
Who are Generation Y (Gen „Y‟)?
Generation Y refers to a specific cohort of individuals born from
1981 to 2000 (Harvard Business School), while others mark the
beginning of Generation Y* in in 1978 or 1981 (Wikipedia)
However this means they all agree that, the majority of Generation
Y (Gen Y) free time is spent living an online lifestyle
Sometimes referred to as:
‘ Digital Natives’
(And then we have Gen Z, Gen i, iGeneration)8
Where Gen Y lives
Gen Y: example key statistics
*In a survey of college students in the US by Junco and Mastrodicasa
97% own a computer
94% own a mobile phone
76% use Instant Messaging (15% logged on 24/7)
34% use websites as their primary source of news
28% author a blog and 44% read blogs
49% download music using peer-to-peer file sharing
75% of college students have a Facebook account
60% own some type of portable music and/or video device such as an
*This is still the most relevant and upto date study conducted of this age group10
So what does this mean?
The Veterans Baby Boomers Generation X Generation Y
Work Ethic and Values Hard work
Adheres to rules
Eliminate the Task
Want structure &
Work is….. An obligation Exciting adventure A difficult challenge
A means to an end
Leadership style is Directive
Command and Control
All the same
Interactive style Individual Team Player
Loves to have meetings
In person Direct
Messages that motivate Experience is respected You are valued
You are needed
Do it your way
Forget the rules
You will work with other
bright creative people
Work and family life Never the twain shall
Work to live
Adapted from work by Greg Hammill at Farliegh Dickinson University (Vancouver) „Mixing & matching four generations‟
Now apply those characteristics to this example
Based on these traits, think about how words, commands,
conversations, requests are received differently.
When a Boomer says to another Boomer, “We need to get the
report done,” it is generally interpreted by the Boomer as an order,
it must be done and done now.
However, when a Boomer says to a Gen Yer, “This needs to be
done,” the Yer hears an observation, not a command, and may or
may not do it immediately.
Now think of that as a security policy on usage………………make
it relative to them!
Collaboration Driving Future Business growth
“The simple truth is that the most adaptive, agile, and responsive
companies are almost always the most in touch.
The companies that are the most in touch tend to be the most
And the most collaborative – the companies that are the best at
creating, finding, and reapplying great ideas – are those that
sustain growth over the long term”
A. G. Lafley, Procter and Gamble CEO
These highlight challenges and solutions for
implementing and using them safely in the workplace:
Demonstrating business value and creating an
environment for young talent to grow and want to stay
But are we as organisations hypocrites?
Exploit Facebook for recruitment and looking at individuals
Advertise on Virtual Life to sell to the younger generation
Research to determine trends and social patterns to exploit for
What does this actually mean in reality as threats?
Agility to keep up is poor
Behind the curve in exploiting opportunities while
debating the threats
Disappearing boundaries accelerating at an alarming
Convergence of external and internal applications
Data Leakage threat is high
Personal (physical and virtual) threats increased.
Declarative living and ambient intimacy
“The mundane is powerful, the quotidian defines us. Do I care
that you ate peas for dinner? Not really. But if you share a quick
recipe I might appreciate it.
Does anyone really want to live in a world where all we talk about
is work? Where the only language we speak is that of the MBA?
Me - I prefer a little monkey business, because play drives
productivity. That‟s ambient intimacy.”
Find ways to make it work
Moodles – styles of education
Never, ever, say No! they will just go round you.
We must remain agile!
We must work with and educate them and let them educate us!
We must embrace the younger generation needs – this will
It is a challenge but not a threat!
To retain talent we must listen to their expectations, recognise
them, help them grow!
Remember this, one thing is certain, we are all the previous
So embrace change now.
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