E- Mail Ettiquetes
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E- Mail Ettiquetes

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Gone are the days when business dealings were primarily handled in-person or over the phone; email is the preferred method of communicating in today's business environments.

Gone are the days when business dealings were primarily handled in-person or over the phone; email is the preferred method of communicating in today's business environments.

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E- Mail Ettiquetes E- Mail Ettiquetes Presentation Transcript

  •  Gone are the days when business dealings were primarily handled in-person or over the phone; email is the preferred method of communicating in today's business environments.  Email communication gives businesses a quick way to send messages to clients and colleagues.  When conducting business via email, it's important for users to exercise etiquette
  • Use Descriptive And Meaningful Subject Line  Write Clear And Concise Message  Scan Attachments  Avoid Using Emoticons  Avoid Sending Forwards And Inappropriate Jokes  Use Email Signature  Respond to Emails in Timely Fashion  Know When to Email and When to Call  Be clear and precise  Don’t use CAPITAL words 
  • Business emails should follow many of the guidelines used for written communication.  Avoid abbreviations, such as "plz," and emoticons, such as a smiley face. 
  •  Capital letters are reserved for emphasis, since their use is considering yelling in the Internet culture.  Make emails concise and easy-to-read by writing a descriptive subject line, utilizing bullet points and summarizing key points.  Always use proper grammar and spelling.
  •  Think twice before hitting the "send" button. Emails are a form of communication that can be seen by anybody down the road.  Only copy people on a need-to-know basis to avoid overwhelming a user with unnecessary information.  Also remember that sensitive topics are often better addressed via the phone or in-person.
  •  Email correspondents often expect immediate responses.  To manage this expectation, create an out-of-office message with alternate contact information when you will be unavailable.  Otherwise, answer emails within a reasonable time-frame. It is helpful to include a phone number as part of your salutation to enable recipients to easily connect with you in this manner.
  •  An email sender expects that his address won't be shared for unapproved purposes, even if it is not formalized in a privacy policy.  The sender also has a responsibility to not include sensitive information, such as credit card information, that might be inappropriately used by an unintended party.
  •  Emails transmitted at work are subject to the company's policies.  It is usually unacceptable to send jokes and chain emails.  Limit personal email correspondence and use a professional email address if you get to choose one.