are the days when business dealings were
primarily handled in-person or over the phone;
email is the preferred method of communicating
in today's business environments.
communication gives businesses a quick
way to send messages to clients and colleagues.
conducting business via email, it's
important for users to exercise etiquette
Use Descriptive And Meaningful Subject Line
Write Clear And Concise Message
Avoid Using Emoticons
Avoid Sending Forwards And Inappropriate Jokes
Use Email Signature
Respond to Emails in Timely Fashion
Know When to Email and When to Call
Be clear and precise
Don’t use CAPITAL words
Business emails should follow many of the
guidelines used for written communication.
Avoid abbreviations, such as "plz," and emoticons,
such as a smiley face.
Capital letters are reserved for emphasis, since
their use is considering yelling in the Internet
Make emails concise and easy-to-read by writing a
descriptive subject line, utilizing bullet points and
summarizing key points.
Always use proper grammar and spelling.
twice before hitting the "send" button. Emails are
a form of communication that can be seen by anybody
down the road.
copy people on a need-to-know basis to avoid
overwhelming a user with unnecessary information.
remember that sensitive topics are often better
addressed via the phone or in-person.
Email correspondents often expect immediate
To manage this expectation, create an out-of-office
message with alternate contact information when
you will be unavailable.
Otherwise, answer emails within a reasonable
time-frame. It is helpful to include a phone number
as part of your salutation to enable recipients to
easily connect with you in this manner.
An email sender expects that his address won't be
shared for unapproved purposes, even if it is not
The sender also has a responsibility to not include
sensitive information, such as credit card
information, that might be inappropriately used by
an unintended party.
Emails transmitted at work are subject to the
It is usually unacceptable to send jokes and chain
Limit personal email correspondence and use a
professional email address if you get to choose