My personal resume

1. ROBERT L. MCNAY
6117 W School St ● Chicago, IL 60634
773-931-4764 ● RLMcNay@gmail.com
INFORMATION TECHNOLOGY PROFESSIONAL
Highly technical professional withmore than 15 years of experience in help desk support services. Expert
providing support to employees or customers regarding technical inquiries, completing diagnoses to isolate
the nature of the problem, and resolving support issues. Experienced identifying, troubleshooting, and
resolving software, hardware, and network failures. Demonstrated expertise in software and hardware
assembly, installation, preventative maintenance, upgrades, repairs and networkconnectivity.
OperatingSystem experience:WindowsXP Professional,Windows7 Professional, Windows10
Professional.
OfficeProductivitysoftwareexperience:MicrosoftOffice2007to 2013, Filemaker Pro4.0, CPSIclient.
Graphics/Designsoftwareexperience:AdobePhotoshop,CorelDraw, IMSI TurboCAD, Animation Master,
AutoCAD LT 98/2002.
Peripheral experience:scanners,digital cameras, Android and external storage technology.
KEY STRENGTHS
Organization & Planning Skills ● Interpersonal Skills ● Customer Service ● Problem Solving ● Task
Prioritization Client Education & Relations ● Time Management ● Technical Support Concepts ●
Tools & Technologies
PROFESSIONAL EXPERIENCE
MILLION DOLLAR ROUND TABLE, APRIL 2014 – MARCH 2015
HELPDESK ANALYST
General help desk duties of answering calls from users. Set-up and installed new small form factor
PCs and laptops by Lenovo. Conducted basic repair and preliminary assessment if a service call was
needed of HP printers. Monitored and swapped tapes for network backup devices for both
Windows and Unix servers. Managed Basic Active Directory administration including creating new
users and managing groups.
SACRED HEART HOSPITAL, NOVEMBER 2006 – NOVEMBER 2013
HELPDESK TECHNICIAN
Managed the set-up, installation, upgrades, and maintenance of desktop, All-in-One PCs and
laptops. Led the installation, troubleshooting, and upgrading of software on Windows 2003/2008
networks and Windows XP/7 Professional workstations and laptops. Conducted maintenance of
Lexmark and Hewlett Packard printers. Handled new equipment and software research and
evaluation and making recommendations to Director of IT. Monitored network backup devices for
both Windows and Linux servers. Managed Basic Active Directory administration including
creating new users and managing groups.
 Maintained a spare parts and computer stock that minimized downtime
 Recommended and implemented workstation security standards that decreased virus
intrusions by 50%.

2. SHURE INCORPORATED, OCTOBER 1996 – MAY 2003
DESKTOP SUPPORT
Led setup, installation, upgrades, repairs, and maintenance of desktop PCs and laptops. Handled
installation, troubleshooting, and upgrading of software from a Windows NT4 network to a
Windows 98, NT 4 and XP Professional workstations and laptops. Managed the installation and
troubleshooting of network and Internet connectivity. Resolved remote access issues for laptop
users. Handled warranty repair claims and non-warranty repairs by outside services. Maintained
inventory of spare PCs, parts, printers, and other equipment. Set up and maintained software
licensing inventory and tracking system. Researched, evaluated and purchased PCs, laptops,
printers, related peripherals and software. Recommended equipment to fill special requests of
engineering and manufacturing staff.
 Established companywide standards for hardware and software that boosted efficiency of
support process
 Maintained a timely re-evaluation schedule of company standards to meet demands of 3
year cycle of equipment replacement
 Identified desktop systems in need of upgrade or replacement as part of annual equipment
cycling
EDUCATION
PC Center, Chicago Illinois
CompTIA A+ 2002 and Network+ 2002 coursework.
Microsoft Learning
Course 6292 – Installing and Configuring Windows 7 Client