Robb Auber is a goal-focused and results-oriented Executive Vice President of Call Center Operations with 20+ years of comprehensive experience in structuring high-performing call center management.
Dependable and motivated professional, with over 10 years of demonstrated experience meeting and exceeding company expectations, seeks an opportunity to expand professional horizon, with a challenging business.
Dependable and motivated professional, with over 10 years of demonstrated experience meeting and exceeding company expectations, seeks an opportunity to expand professional horizon, with a challenging business.
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Teleiman LLC’s experienced leadership leverages intelligent strategy, top people, best-practice training, and quality processes for ensuring the availability of outstanding results.
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Professional profile of Lean Six Sigma Green Belt certified ITES Outsourcing Operations professional with 10+ years of expertise seeking assignments in establishing Operational Excellence in International Data Service , Contact Centre Processes and BPO Process Transitions.
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𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
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Robb Auber
1. Robb Auber
Executive Vice President of Call Center Operations | Business
Start-up Management | Sales & Team Leadership
2. Call Center
Robb Auber is a goal-focused and results-oriented
Executive Vice President of Call Center Operations
with 15+ years of comprehensive experience in
structuring high-performing call center management
and staff, BPO models, streamlining processes, and
implementing supporting technology to reduce
expenditures, boost productivity, and increase profits.
3. Customer Satisfaction And Loyalty
He utilizes vast financial acumen to analyze, forecast and
manage multi-million dollar budgets, identify key
performance indicators, and direct strategies to
improve performance and maximize profits. He has a
verifiable track record of measurable success
contributing to KPI’s & profitable call
centers/operations with well-trained and highly
motivated support teams, driven to ensure customer
satisfaction and loyalty through 1st class call service
and delivery.
4. Certifications
EIS/ SER Call Processors
Amcat Predictive Dialers
FoxPro / Advanced MS Office Suite
5. Additional Professional Training
Human Resource Management (HRM / HRIS), GEO,
Payroll, AS400, Mastermind, Tantacom, FMLA,
NJFMLA, ISO Compliance, ACD, CMS, LMS,
Advertech, Roes, Pick, TCPA, Cisco, AQM, SIP
7. Thanks For Watching Out This Short Presentation.
For more information about Mr. Robb Auber,
Follow his Twitter Handle
@RobbAuber
Also You Can Contact Him on LinkedIn At:
https://www.linkedin.com/in/robbauber