The document provides an overview of Peregrine Quality Systems. It discusses their commitment to quality, quality organization, management system certifications, quality management system map, documentation, management review process, and five key elements of quality including customer support, process control, top employees, robust supply chain, and continuous improvement. It also discusses their green initiative and environmental policies.
4. Commitment to Quality
Peregrine Semiconductor is committed to providing
quality products and services that meet or exceed our
customers’ requirements the first time, every time.
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Jim Cable
Chief Executive Officer
Mark Miscione
VP, RF Technology
Solutions and Quality
Assurance
8. Quality Management System Documentation
• All processes and procedures
documented and controlled
• Agile electronic document &
change control system used
• Online access to all internal
procedures
• Electronic routing and review of
engineering changes
• All documents accessible
electronically at every work station
• Four tiered document control
system based on Quality System
Manual
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9. Management Review Process
Monthly Business Review
Weekly
Weekly
Performance
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Annual Mgmt. Review
Business Objectives
Quality
Initiatives
Business
Effectiveness
Strategic
Alignment
Quality Management
System
Company
KPI
Process KPI
VPs
VP/
Directors
Directors/
Managers
Individuals
Process KPI
Process KPI
Process KPI
Process KPI
Process KPI
Process KPI
Process KPI
Process KPI
Process KPI
Process KPI
Metrics
Metrics
Metrics
Metrics
Metrics
Metrics
Metrics
Metrics
Metrics
Metrics
Corporate KPI
Corporate KPI
Corporate KPI
Corporate KPI
Corporate KPI
Corporate KPI
Corporate KPI
Corporate KPI
Corporate KPI
11. Five Key Points of Focus
• Customer Support: Fully understanding our customers’
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requirements and expectations
• Process Control: Providing products utilizing proven
designs and manufacturing processes
• Top Employees: Developing a highly trained workforce that
is motivated, empowered and fully accountable
• Robust Supply Chain: Establishing strong relationships with
world class suppliers
• Continuous Improvement: Continually improving the
efficiency and effectiveness of our business processes and
quality management system
12. Five Key Points of Focus: Customer Support
• Customer Support: Fully understanding our customers’
requirements and expectations
• Process Control: Providing products utilizing proven
designs and manufacturing processes
• Top Employees: Developing a highly trained workforce that
is motivated, empowered and fully accountable
• Robust Supply Chain: Establishing strong relationships with
world class suppliers
• Continuous Improvement: Continually improving the
efficiency and effectiveness of our business processes and
quality management system
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13. Customer Support
• Customer quality engineer assigned to every
customer
• Support for customer returns or quality questions/issues
• Full failure analysis (FA) capability in house
• Preliminary report within 2 business days
- Failure verification & containment plan
• Full report within 10 business days
- Root cause & corrective action plan
• Full 8D response to quality issues
• 3D response within 2 business days
• 8D plan within 10 business days
• Customer satisfaction metrics tracked
• Scorecards, response time, FA cycle time, field PPM, etc.
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14. Customer Scorecards
• Customer scorecards solicited
quarterly from key customers
• Quality
• On time delivery
• Pricing
• New product performance
• Customer support
• Used to drive continuous
improvement & customer satisfaction
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15. Five Key Points of Focus: Process Control
• Customer Support: Fully understanding our customers’
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requirements and expectations
• Process Control: Providing products utilizing proven
designs and manufacturing processes
• Top Employees: Developing a highly trained workforce that
is motivated, empowered and fully accountable
• Robust Supply Chain: Establishing strong relationships with
world class suppliers
• Continuous Improvement: Continually improving the
efficiency and effectiveness of our business processes and
quality management system
16. 16
Product Development Flow
• Stage-Gate process to ensure predictability and quality of new
product launches
• Design FMEA’s, critical design and tape-out reviews to ensure design
is robust
17. Manufacturing Control
• Manufacturing controls
implemented on all critical
process steps
• SPC
• Control Plans
• Process FMEA’s
• MSA (Gage R&R)
• Production Change Control
Board Established
• All manufacturing changes
reviewed and approved
• Reviewed by senior
engineering, manufacturing &
quality team
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18. Five Key Points of Focus: Top Employees
• Customer Support: Fully understanding our customers’
requirements and expectations
• Process Control: Providing products utilizing proven
designs and manufacturing processes
• Top Employees: Developing a highly trained workforce that
is motivated, empowered and fully accountable
• Robust Supply Chain: Establishing strong relationships with
world class suppliers
• Continuous Improvement: Continually improving the
efficiency and effectiveness of our business processes and
quality management system
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19. Highly Trained Workforce
• New Employee Training
• Quality Management System
• Manufacturing Operator Training
• Trained & certified at each operation
• Annual re-certification
• Corporate Wide Quality Training
• 8D Methodology
• Poke Yoke, 5S, Six Sigma
• FMEA
• ESD
• Management & Leadership Training
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20. Five Key Points of Focus: Robust Supply Chain
• Customer Support: Fully understanding our customers’
requirements and expectations
• Process Control: Providing products utilizing proven
designs and manufacturing processes
• Top Employees: Developing a highly trained workforce that
is motivated, empowered and fully accountable
• Robust Supply Chain: Establishing strong relationships with
world class suppliers
• Continuous Improvement: Continually improving the
efficiency and effectiveness of our business processes and
quality management system
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21. Strong Partnerships with Quality Suppliers
• Peregrine critical suppliers certified to stringent automotive
and environmental industry standards
Supplier Name Service Provided
ISO 9001
Certification
TS 16949
Certification
ISO 14001
Certification
Global Foundries Wafer Fab
Lapis Wafer Fab
Magna Chip Wafer Fab
Amkor Bumping
FCI Bumping
Amkor Assembly & Test
Hana-AYT Assembly & Test
Unisem Assembly & Test
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22. Supplier Quality Management System
• Robust new supplier qualification & audit
process
• Suppliers audit frequency performance based
• Critical supplier scorecards provided
quarterly
• Delivery & Service
• Quality
• Technology
• Partnership & Flexibility
• Continuous improvement plans required
for suppliers not exceeding expectations
Q1 2013 Q2 2013 Q3 2013 Q4 2013 Q1 2014
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Performance
Trend
Overall Weighted Score 88.03 87.07 90.31 91.00 91.00 0.0%
Cost (30%) 85.00 79.98 87.50 85.00 85.00 0.0%
Parameter A 92.50 85.00 92.50 85.00 85.00 0.0%
Parameter B 92.50 85.00 85.00 85.00 85.00 0.0%
Parameter C 70.00 70.00 85.00 85.00 85.00 0.0%
Delivery and Service (20%) 87.81 90.63 100.00 100.00 100.00 0.0%
Parameter A 85.00 92.50 100.00 100.00 100.00 0.0%
Parameter B 88.75 92.50 100.00 100.00 100.00 0.0%
Parameter C 85.00 85.00 100.00 100.00 100.00 0.0%
Parameter D 92.50 92.50 100.00 100.00 100.00 0.0%
Flexibility (10%) 86.88 85.00 85.00 85.00 85.00 0.0%
Parameter A 88.75 85.00 85.00 85.00 85.00 0.0%
Parameter B 85.00
Quality (30%) 91.75 94.00 86.88 92.50 92.50 0.0%
Parameter A 92.50 92.50 77.50 85.00 85.00 0.0%
Parameter B 81.25 92.50 70.00 85.00 85.00 0.0%
Parameter C 100.00 100.00 100.00 100.00 100.00 0.0%
Parameter D 100.00 100.00 100.00 100.00 100.00 0.0%
Parameter E 85.00 85.00
Partnership and Technology (10%) 87.50 82.53 95.00 92.50 92.50 0.0%
Parameter A 85.00 85.00 92.50 92.50 92.50 0.0%
Parameter B 92.50 77.50 100.00 92.50 92.50 0.0%
Parameter C 85.00 85.00 92.50 92.50 92.50 0.0%
Index for Scores Score
Exceeds Expectations 92.5 - 100
Meets Expectations 85 - 92.4
Does Not Meet Expectations 77.5 - 84.9
Customer A
23. Five Key Points of Focus: Continuous Improvement
• Customer Support: Fully understanding our customers’
requirements and expectations
• Process Control: Providing products utilizing proven
designs and manufacturing processes
• Top Employees: Developing a highly trained workforce that
is motivated, empowered and fully accountable
• Robust Supply Chain: Establishing strong relationships with
world class suppliers
• Continuous Improvement: Continually improving the
efficiency and effectiveness of our business processes and
quality management system
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24. Continuous Improvement
• 8D problem solving method utilized
• Focus on Preventative actions
• Used company wide
• Lessons Learned
• Post mortem reviews held on new
product developments
• Lessons incorporated into FMEA’s
• Design lessons learned database
• Corporate continuous improvement
program established
• “The Power of One”
• Corporate continuous improvement
programs launched annually
D1 •Form Team
D2 •Define Problem
D3 • Implement Containment
D4 •Determine Root Cause
D5 •Determine Corrective Actions
D6 • Implement Corrective Actions
D7 •Prevent Reoccurrence
D8 •Congratulate Team
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Small changes
can create significant
impact and ripple effect
25. • Ongoing reliability monitoring program
established
• Monitoring report published quarterly
• Monitoring performed by:
• Product Family
• Technology
• Package Family
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Reliability Monitoring
27. 27
Peregrine’s Corporate Environmental Policy
Peregrine is committed to providing products that
enable commercially and environmentally superior
solutions, minimizing the impact of our operations on
the environment and ensuring a healthy and safe
work environment for our employees.
28. Environmental Health & Safety (EH&S)
• Peregrine’s EH&S System Policies
• Culture: Promoting a corporate culture committed to providing
environmentally superior products and services
• Product Composition: Eliminating the use of banned or hazardous
substances in our products
• Reuse/Recycle: Continuously looking for ways to reduce, reuse and
recycle in our manufacturing operations
• Robust Systems: Maintaining a robust environmental, health and
safety management system
• Compliance: Ensuring compliance with applicable local, state,
federal and industry standards and regulations.
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29. Peregrine Green Product Information
• Peregrine commercial
products compliant to:
• RoHS (2011/65/EU)
• REACH (SVHC) 1907/2006
• PFOS Free 2006/122/EC
• Halogen Free IEC 61249-2-21
• JIG-101 Ed. 4.0
• Antimony Trioxide (Sb2O3) Free
• Arsenic Free (Unlike GaAs)
• Sony Green Partner
Restricted Chemical Listing
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30. Peregrine Material Declaration Sheet
• Material declaration sheets generated and provided for
every product
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