Course Outline - Quality Management QMS ISO 9001:2008 - Document Control
PO Box 2235, 40 Northey Lane, Longdenville, Chaguanas, Trinidad & Tobago, W.I.Telephone: 1-868-671-8173 / 1-868-672-7002 ● Fax: 1-868-672-7005Email: firstname.lastname@example.org ● Website: www.lorsonresources.comCourseTitle:QUALITY MANAGEMENT QMS ISO 9001:2008 -DOCUMENT CONTROLCourseInstructorDenise E. RobitailleChico, California, U.S.ATraining Overview:Effective DocumentControlDocuments are supposed to be useful tools. They describe requirements. As such,they are indispensable to an organization’s QMS (quality management system).Unfortunately, the challenge of managing documentation has evolved into aburdensome task where maintaining control supersedes actual utilization. Thiscourse is designed to assist individuals in identifying documents and appropriatelydefining the requirements that will make them a positive feature of the organization.Course ResultsInclude:In this 2-day workshop designed for technical and non-technical Records &Information Management professionals will provide operatives with a thoroughunderstanding of the role of managing corporate-wide documentation. Here is anoutline of the primary topics taught in this training program:What AreDocuments Formats Relating to Access, Readability, Timeliness, etc. Distinct Attributes: Content, Context and Interrelationship Various Types of DocumentsDifferent Kinds ofDocuments The Pyramid Model Traditional Quality Procedures and Documents manuals and policies quality procedures work instructions Other Internal Documents travelers
PO Box 2235, 40 Northey Lane, Longdenville, Chaguanas, Trinidad & Tobago, W.I.Telephone: 1-868-671-8173 / 1-868-672-7002 ● Fax: 1-868-672-7005Email: email@example.com ● Website: www.lorsonresources.com drawings and specifications schedules contracts strategic plan job descriptions and training guides user manuals and product literature unconventional documents and formats Documents of External Origin national/international standards customer specifications statutory and regulatory requirements industry and product standards operating and repair manuals Electronic MediaIdentifying Ownersand DefiningResponsibility Authors Documents Coordinators Custodians and Librarians Revisers, Editors, Reviewers, Approvers Users Outsourcing Communicators, Distributors, Trainers, FacilitatorsThe Relationshipbetween Documentsand Records Concept of Process Process and Related Documents
PO Box 2235, 40 Northey Lane, Longdenville, Chaguanas, Trinidad & Tobago, W.I.Telephone: 1-868-671-8173 / 1-868-672-7002 ● Fax: 1-868-672-7005Email: firstname.lastname@example.org ● Website: www.lorsonresources.com Series of Processes Evidence of Compliance Evidence of Process Control Document/control record chart Clarifying the QMSTips for DocumentWriters Bulleted List Illustrations Forms Flowcharts Memos Electronic Forms and Databases General Guidelines purpose scopeManaging andMaintainingDocuments Controlled vs. Uncontrolled electronic Media paper documentation training Condition of Old Documents Obsolete Documents Access Documents of External Origin matrix of documents of external origin Tips for Managing Documentation
PO Box 2235, 40 Northey Lane, Longdenville, Chaguanas, Trinidad & Tobago, W.I.Telephone: 1-868-671-8173 / 1-868-672-7002 ● Fax: 1-868-672-7005Email: email@example.com ● Website: www.lorsonresources.comHandling Revisionsand Deviations Review and Approval Process Deviations deviation notice Engineering Change Notices Failure Modes and Effects Analysis (FMEA) Design PlansWriting DocumentControl Procedures Focus on the Intended Audience Enlist Process Owners chart of documents and authorized individuals Writing with ISO 9001:2000 in Mind requirements for a documented procedureWho ShouldAttendThis course is intended for anyone who is responsible for generatingdocuments, auditing, managing/coordinating documentation, writing QMSprocedures or managing various aspects of the organization’s QMS, including:quality managers, ISO 9000 coordinators, Internal auditors, productionsupervisors, quality technicians, and customer service managers.Summary This course provides a clear and concise approach to implementing documentcontrol within an organization. Training will include exercises and examples tohelp participants increase efficiency for cost savings and processimprovement. The overall training objective will be to learn how to makedocuments the valuable and meaningful enterprise-wide tools they are meantto be.Added Bonus Each participant will receive a copy of the book:Document Control – A Simple Guide to Managing Documentation,by Course Instructor, Denise Robitaille.
PO Box 2235, 40 Northey Lane, Longdenville, Chaguanas, Trinidad & Tobago, W.I.Telephone: 1-868-671-8173 / 1-868-672-7002 Ɣ Fax: 1-868-672-7005Email: firstname.lastname@example.org Ɣ Website: www.lorsonresources.comInstructor ProfileDenise E. RobitailleDenise Robitaille is the author of numerous books on various qualitytopics. She is an internationally recognized speaker who brings yearsof experience in business and industry to her work in the qualityprofession. In November of 2005, she was recognized in QualityDigest as one of the “Drivers of Quality.” Denise is a member of U.S. TAG to ISO/TC176, the committee responsible for updating the ISO 9000 family of standards. She isalso a RABQSA certified lead assessor, an ASQ Certified Quality Auditor, and a seniormember of ASQ.As the principal of Robitaille Associates she has helped numerous companies in diversefields to achieve ISO 9001 registration and to improve their quality managementsystems. She has conducted training courses for thousands of individuals on suchtopics as corrective action, management review, auditing, document control andimplementing ISO 9001.Denise’s books include: The Corrective Action Handbook, The Management ReviewHandbook, The Preventive Action Handbook, Root Cause Analysis: Basic Tools andTechniques, Document Control and Managing Supplier-Related Processes. She is aregular columnist for The Auditor newsletter and is the author of numerous articles.
P.O. Box 2235, 40 Northey Lane Telephone: 868-671-8173/672-7002Longdenville, Chaguanas Fax: 868-672-7005TRINIDAD, W.I. Email: email@example.com 7REGISTRATION FORMCourse title:Location & Date of course:Name of participant:Position/responsibilities:Organisation:Telephone: Mobile: Fax:E-mail:Postal address:What kind of background in records work do you have?:How did you find out about the course?:I have read and agreed to the conditions for training course registration outlined above.Signature: Date:Authorising officer:Name: Position:Telephone: Fax:E-mail:Signature: Date:
P.O. Box 2235, 40 Northey Lane Telephone: 868-671-8173/672-7002Longdenville, Chaguanas Fax: 868-672-7005TRINIDAD, W.I. Email: firstname.lastname@example.org 8REGISTRATION AND PAYMENT TERMS & INSTRUCTIONS:1. Please ensure registration forms are properly filled out and more importantly authorization/approval forregistration indicated on the form before forwarding to Lorson.2. All costs quoted are in US$.3. Where applicable, the TT$-US$ rate of exchange shall be calculated at the prevailing bank rate.4. Payments must be made IIN ADVANCE.5. Late payments -- 15 days and more from the date of invoice) shall incur a 15% late fee charge.6. Companies based in Trinidad & Tobago can issue cheques payable to LLORSON RESOURCES LIMITED. Allother companies please complete an International Wire Transfer. The details will be included on your invoicefrom Lorson Resources Limited.7. A 5% discount shall apply for groups of five (5) participants or more from one organisation.8. The price of the course also covers morning and afternoon snack breaks, lunch, manuals/course materialsand certificate.9. PPAYMENT AND REGISTRATION SUBSTITUTION POLICYSubstitute participants are permitted for individuals from the same company or organization. Substitutionrequests must be received in writing, and validated by a supervisor, no later than 5 (five) business daysbefore the first day of the registered program.10. CCANCELLATION POLICYLorson Resources Limited reserves the right to cancel courses, programs, workshops or seminars at anytime for any reason. The decision to cancel is at the sole discretion of LLorson Resources Limited. In theevent LLorson Resources Limited cancels a program, trainees will be sent a full refund. Consequently, LLorsonResources Limited assumes no responsibility or liability for any transportation, travel, or penalty costsincurred by customers in making their travel arrangements.Neither LLorson Resources Limited nor any of its affiliates shall be liable for any direct, indirect, special,consequential, incidental or punitive damages (including, without limitation, lost profits or revenues, costs ofreplacement goods, business interruption and loss or damage arising out of registration for any of LLorsonResources Limiteds courses, programs, workshops or seminars.ALL CANCELLATION REQUESTS MUST BE MADE IN WRITING AND MAILED/EMAILED TO:Lorson Resources LimitedPO Box 2235, 40 Northey Lane, Longdenville, Chaguanas, Trinidad, W.I.Registrants who cancel their registration at least 15 days prior to the first day of courses will receive arefund less a cancellation fee of 50% of course cost. AALL COURSES, PROGRAMS, WORKSHOPS, ORSEMINARS ARE NON-REFUNDABLE WITHIN 15-DAYS OF THE FIRST TRAINING DAY.All cancellations received less than 15 (fifteen) days prior to the first day of courses are non-refundable.PLEASE MAIL OR FAX THE ABOVE REGISTRATION INFORMATION TO:Lorson Resources Limited, PO Box 2235, 40 Northey Lane,Longdenville, ChaguanasTrinidad, West IndiesTEL: 868-671-8173 or 868-672-7002 FAX: 868-672-7005Email: email@example.com