Talent Week Presentation - Kim Scott
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See the presentation on-demand at TalentWeek.com CEO Coach Formerly Google and Apple Has served as an advisor at Dropbox, Qualtrics, Shyp and Twitter.
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Talent Week Presentation - Kim Scott
- 1. Kim Scott CEO Coach! Formerly of Google & Apple! Give a Damn, Get Stuff Done And Other Essentials of Being a Great Boss
- 2. HOUSEKEEPING - The recording and slides for today’s presenta?on will be made available on talentweek.com along with other content and webinars from throughout the week - Please use the chat window to submit ques?ons throughout the webinar, we will have ?me designated at the end for Q&A - Join the conversa?on on TwiMer by twee?ng @Qualtrics using #talentweek
- 3. Guidance radical candor builds trust
- 4. The whole strength and value…of human judgment, depends on the one property, that it can be set right when it is wrong… —John Stuart Mill
- 5. guidance = praise + criticism
- 6. Praise Criticism Give to Get from Encourage between GUIDANCE =
- 7. the “give a damn” axis
- 9. the “willing to piss people off” axis
- 11. your fly is down…
- 12. l silent because you don’t want to embarrass yourself Whisper, “Red, your fly is down!” silent because you don’t want to embarrass Red Shout, “look everybody, Red’s fly is down!” Challenge Directly l H H Care Personally
- 13. giving criticism criticism should be HIP
- 18. giving praise praise should be specific and sincere
- 23. Giving praise and cricisim = 1/3 of guidance
- 34. Things You Can Do
- 35. • Require Joint Escalation • Deliver formal performance reviews • Conduct manager feedback sessions • Stay Centered
- 36. Thank you!
- 38. Challenge Directly l Care Personally • Managed empathy • Lack of empathy: Care intellectually if not emotionally • Cruel empathy • Lack of empathy: don’t care emotionally or intellectually • Ruinous empathy • Manipulative empathy • Lack of empathy: don’t care emotionally or intellectually l H H
- 40. Challenge Directly l Care Personally competence/ likability trap makes it harder for female bosses to be radically candid being called a bitch feels worse than being called an asshole to most male boss doesn’t give feedback to female employee because he’s afraid to make her cry equal opportunity to screw up… l H H
- 41. Q & A
Editor's Notes
- story of firing Bob story of Shona matters more with you all—you don’t tell somebody they screwed up and a patient could die…
- since criticizing people is something we’ve all been taught to be uncomfortable with, and since so many of us were raised in the “every kid gets a trophy” era and don’t know how to praise, I have developed a framework to help you think about it.
- sheryl telling me i sounded stupid HIP—humble, instant, private
- if you can’t offer radical candor, the second best thing you can be is an asshole… this was me when I sent an email around Google saying that Larry Page was not organizing the world’s information, he was creating clutter sites that muddled the world’s information. Not humble. Not instant. Not private. Why was I such an asshole? It never occurred to me he needed me to care personally about him. And he didn’t. But for my own sake, I needed to. BUT this wasn’t what sunk me…. Much worse than the unempathetic assholes are those who know exactly what buttons to push…I worked with a guy like this, an interrogator on a bridge. Any stories?
- this was me with Bob
- My apology with Larry sunk me. I still didn’t agree with him because I still didn’t understand why he was right. But my boss told me I had been rude, so next time I bumped into him I didn’t just apologize—I lied. I said I agreed when I didn’t. He got this disgusted look on his face, as though a bird had just pooped on him. A colleague patted my shoulder with pity and said, “He likes it better when you disagree…”
- Sergey Brin, “That’s pretty good.” Carol Dweck
- Spot Bonus email: 33rd Name: Level 5 seller, he drove the highest QTD revenue of any display seller : $7.5M in Q3. His comp at $70k base and OTE of $116k is 50% below market; retention risk. 39th Name she has done all of the dirty work in getting PPS off the ground with endless spreadsheets, updates, legal calls, security calls, financial modeling, fallback matrices and has done a great job (well above her level 3 status) 72nd Name Exceptional effort in the past 4+ months. Additional responsibility covering JohnDoe..
- “Heck of a job, Brownie!”
- Does he think just because he’s so famous that it means I’m so stupid that I can’t see he doesn’t mean a word he says???”
- red box on line at Toyota Andy Grove: Embrace the discomfort Rubber band story
- Steve Jobs: you assholes do what you want
- Ask participant how they think I’m doing
- Story of speaker phone….
- Criticism: Require joint escalation Praise & criticism: duke/whoops the monkey
- Criticism: Radical honesty—sending tape of meeting where person cried out to whole company Praise: for those of you who need your egos babied, here’s a system
- Criticism: silence; sometimes trainings unintentionally have this impact Praise: every kid gets a trophy; story of peer bonus system (Joe showed up at work!)
- Back-stabbing at Juice Praise: culture of flattery