Hopey, Peter Project Resume Format v1.4

107 Carlile Crescent, Saint John New Brunswick, Canada E2J-5C3. Phone: 506 657 8376 phopey@gmail.com
PETER J HOPEY
PROFILE
Peter is a PMP certified Sr. Program / Project Manager with a seventeen year record of successfully
launching, directing and managing medium to large scale programs in a company by performing
management functions such as, planning, scheduling, organizing, tracking processes, and ensuring the
feasibility of each project. He has provided consulting services to industry leaders in areas such as telecom
(AT&T, Verizon, Bell Canada, AllTel/Windstream), government (Ohio Department of Jobs and Family
Services, New Brunswick Department of Public Safety), insurance (Nationwide Insurance, Cincinnati
Financial Corporation), and healthcare (Atlantic Health Sciences Corporation / Horizon Health Network, New
Brunswick Regional Health Authorities).
Peter is a results oriented project manager with strong interpersonal skills whose primary objective is
customer satisfaction. Peter has exceptional listening skills, and strives to create an atmosphere where the
exchange of information and ideas is encouraged. Peter provides direction and leadership, but also focuses
on empowering the project team as appropriate. He seeks challenges, enjoys solving problems, and is a
consummate team player.
Peter has all of the tools required to successfully manage projects through the project life cycle including
resource management, managing project scope, meeting schedules, and making budget a priority. Peter
specializes in managing virtual resources and teams both nationally and internationally, has performed as a
Project Management Core Competency Lead, and was crucial in project managing xwave’s Leadership
Development Program.
EDUCATION, TRAINING & CERTIFICATIONS
Date / Period Course / Diploma Institution / Firm
2003 PMP Certification (active) Project Management Institute
1998 Applied Information Technology (AIT) Information Technology Institute
1995 Bachelor of Arts University of New Brunswick Saint
John
PROJECTS @ BELL ALIANT / XWAVE
Bell Aliant: Quebec IPTV Program, Atlantic IPTV Program
Client Name Bell Aliant / Bell Canada
Employee's Role Program Manager
Project Timeline From 2012.03 to 2015.01
Project
Description
Managing multiple projects within the QC and Atlantic IPTV Programs.
Responsibilities,
Challenges &
Achievements
 Led the exploration and execution phases of a joint Bell Aliant – Bell Canada
CRTC mandated Emergency Alerting Service. EAS alerts will be displayed
on the end-customers’ TVs in the event of an emergency in that area.
 Managed a Control Room Expansion effort for the group who monitor all
channels, troubleshoot issues, complete infrastructure upgrades and
maintenance, and resolve issues in service.
 Directed the TWN (The Weather Network) PMX 3200 Standardization project
which introduced additional channels in New Brunswick and Quebec.
Upgrades to the latest PMX equipment were also completed.
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 Guided the addition of new RGB and BCI server equipment into the network.
 Supervised the addition of new MVP cards into the existing infrastructure to
support the addition of channels to the offering.
 Provided full program management including resource management, vendor
management, support prime for procurement activities, requirements
definition and analysis, financial management, project planning and
execution, stakeholder management, and operational transition.
Technological
Environment
PMX 3200, Netcracker, Mariner xvu, Sigma, java script, Mediaroom, FTTN audio
streaming, OSS/BSS gateway. Windows API’s, RGB, BCI Server, MVP, HDMI
matrix switch, Digi anywhere hub, KVM switch, NEC-P403 displays, High
Resolution Multi-Output Display Modules, 3000 Series 6RU Frames,
Bell Aliant ICN
Client Name Bell Aliant
Project
Description
Managing multiple projects within the ICN domain in support of the overall corporate
infrastructure.
Responsibilities,
Challenges &
Achievements
 Supervised the replacement of 4500 line cards as well as Nexus GBIC’s.
 Led the upgrade of Nexus power supplies in the production network.
 Managed the corporate wireless controller upgrade and associated scoping
of revised company guest access. Upgrades to the wireless access points
were also completed.
 Directed the site upgrades for multiple locations due to years of organic
growth in all provinces.
 Guided the upgrades from the existing ABBS network to the NGN.
 Implementation of QoS for multiple corporate customers in Saint John and
Halifax.
 Replacement of EOL load balancer technology in NB, NS & NL.
 Conversion of EOL 5000/5500/6509 switch ports in Saint John & Halifax
Data Centers.
 Core 4500 switch replacements in both Saint John and Halifax.
 Introduction of eight new supervisor cards (six in Halifax, two in Saint John)
for existing 4500 series Cisco switches.
 In support of years of organic ICN growth, replacement of existing wiring
closet switches with Cisco 4507 switches.
 Provided full program management including resource management, vendor
Technological
Environment
Cisco Catalyst 4507R switches, Cisco PoE Cards, GBIC’s, Cisco Catalyst
3550/3750 switches, Entrust PKI certificates, Radius server, Aruba networking,
4500E Cisco switches, Cisco Catalyst 4507R, Cisco Catalyst 4507R Power
Supplies
Bell Aliant Data Centres
Project Description Managing multiple projects within the DC domain in support of the overall corporate
infrastructure.
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Responsibilities,
Challenges &
Achievements
 Led an effort to address heating within the data centre by implementing
hot/cold aisle containment.
 Managed an ION power project in order to better understand, document
and manage power consumption across the various Bell Aliant and
customer infrastructure.
 Directed an effort to implement UPS customer redundancy for core
customers in both Saint John and Halifax.
 Guided completion of various “hardening” activities throughout the data
centre in response to an internal audit.
 Implementation of recommendations as a result of an HP engagement
designed to analyze the site conditions associated with the existing data
centre through the use of Computational Fluid Dynamics (“CFD”) models.
 Expansion of multiple floors at the Saint John data centre in support of
customer growth. Oversight of all buildings work (construction, mechanical,
duct work, etc).
 Introduction of enhanced security services for the Saint John and Halifax
centres. Key tasks included implementation of two factor authentication,
secure caging, cameras and associated digital recorders, associated
structured wiring and conduit work, and alarming requirements monitoring
and operationalization.
 Conversion of existing unused space at the Halifax data centre into
additional secure rooms based on customer requirements (both technical
and security).
 The planning for, and execution of the relocation of the JDI Saint John data
centre to the Bell Aliant hosting facility in Saint John, NB.
 Consolidation of various power and temperature monitoring tools into one
single technology.
 Provided full program management including resource management,
vendor management, support prime for procurement activities,
requirements definition and analysis, financial management, project
planning and execution, stakeholder management, and operational
transition.
Technological
Environment
PowerLogic ION Enterprise Data Center Module(s), Power Distribution Units (APC
PDU’s), AS400, EMC VNX SAN, SAN CX960, Intel/Unix servers, Net Expert
Bell Aliant: Voice Evolution Program
Project Description Managing multiple projects within the Voice Evolution program.
Responsibilities,
Challenges &
Achievements
 Managed an effort to implement the Centrex IP offering of service which
leveraged Bell Aliant’s core Centrex infrastructure to deliver call control and
traditional Centrex features over an IP network.
 Brought to market Federated IM, which delivers the ability for customers to
use the Nortel softclients IM capability to communicate with other
messaging clients for the City of Saint John, the City of Moncton, and Irving
Oil.
 Introduced both Avaya IP Office and Cisco Smartcare to the BellAliant small
and mid market consumer case.
 Provided full program management including resource management,
vendor management, support prime for procurement activities,
Page 3 / 10

requirements definition and analysis, financial management, project
planning and execution, stakeholder management, and operational
transition.
Technological
Environment
CS2000, LG8820, LG8815, Nortel 1120, Nortel 1140, CS Lan, SBC, Cisco Catalyst
3750SE, NGN (Next Generation Network), IPVPN, Juniper SE, Cisco 1841,
XML/HTTP, ALU 5529 APC, Solaris 10, JDK 1.6.0_14 – 64-bit, Weblogic 10.3,
Oracle 10.2.0.4 client, Nortel BCM50
xwave Healthcare Practice
Client Name xwave
Employee's Role Project Manager
Project Description Providing project management expertise for the RFP response for the Ontario
Diabetes Registry (Chronic Health Information System)
Responsibilities,
Challenges &
Achievements
 Managed the created of the overall project management plan including
estimates, work package definition, cost validation, and gathering of input
into the project management plan and proposed processed and
methodologies for successful delivery of the effort.
 Worked with national leaders to prepare and present materials for
submission to the government.
 Assisted in the delivery of various project management deliverables
including high level PCO (project control office) definition as well as
proposed risk and issue tracking tools and approaches.
 Facilitated discussions with various internal, client, and vendor resources in
order to procure all estimations required to properly size and estimate the
effort, level of complexity, and cost to provide a solution which would meet
client needs.
Technological
Environment
Windows XP, Windows 2003, .NET, SQL Server, XML, Microsoft Office Suite
(Project, Excel, Word, Visio)
Atlantic Health Sciences Corporation: I3 Project
Client Name Atlantic Health Sciences Corporation / Horizon Health Network
Employee's Role Project Manager / Project Control Office / Project Management Office
Project Description The project sought to replace the existing 25 year old computer system with a more
modern, customer solution based on the Eclipsys software. Various modules are to
be implemented including Pharmacy, LAB, and Access Management.
Responsibilities,
Challenges &
Achievements
• Operated as the sole project manager in the newly formed Project Control
Office (implemented to replace the Project Management Office). Peter's role
encompassed such recurring tasks as budget management, contract and
vendor management, manager of the administrative staff, support to all
project managers, and some other human resource functions.
• Performed special assignment tasks where critical areas of the project
needed help and expertise. These included creation and implementation of
a time reporting system to improve estimates and better support financial
reporting, and implementation and roll-out of a change management
system, process, and log (managed in Sharepoint).
• Provided project planning skills to assist in the re-planning of all areas of the
project including integration testing and activation. This involved converting
various plans from duration to effort driven along with assignment and
adjustment as resources were allocated, identified, and brought onto the
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project.
• Providing monthly financial statements and projections to the CIO for the
project (overall value was approximately $30,000,000 CDN).
• Controlled key aspects of vendor management including contracts, bid
proposal issue and response, evaluation of technical solutions, vendor
negotiations for both hardware and software, liason with both Bell and
AHSC procurement, and financial payments and management.
• Assumed responsibilities for various team delivery including Oncology, Data
Conversion, Enterprise Architecture, Training and Development, Interfaces,
and Infrastructure.
Technological
Environment
Eclipsys, JCaps, Intel, AIX, Secure Global Desktop, SUN, Load Balancers, VMWare,
SCM Server Environment Clustering, Wireless, SCOM,
New Brunswick Regional Health Authorities: LAN / WAN Implementation
Client Name New Brunswick Regional Health Authorities
Project Description The project involved the implementation of an upgraded local area network (LAN)
within the province of New Brunswick for eight Regional Health Authorities who
desired advanced integration of their systems.
Responsibilities,
Challenges &
Achievements
• Acted as a liason with the CEO, CIO, directors, and regional project
managers to develop and validate requirements, define architecture, and
pursue an agreed upon methodology which was followed throughout.
• Engaged the client resources, planned and hosted JAD sessions, provided
estimation technique instruction and management, procured resources, and
managed vendors.
• Managed 4 to 5 Aliant designers and engineers, as well as a delivery team
from xwave. In addition, there were various interface points including the
account management team at Bell Aliant, and the procurement office.
• Travelled extensively throughout the province in order to facilitate direct
communication during critical phases of the project. The result of the
implementation was a LAN that was secure, reliable, scalable, and
manageable
• Directly oversaw each joint provincial implementations to production in order
to provide management support as well as facilitate any actions as required
by the implementation team during this critical point in the effort.
• In all cases, provided full program management including resource
management, vendor management, support prime for procurement
activities, requirements definition and analysis, financial management,
project planning and execution, stakeholder management, and operational
transition.
Technological
Environment
Cisco Catalyst switches, Cisco PoE Cards, GBIC’s, Cisco Catalyst 4507R Power
Supplies, supporting infrastructure
Security Event Monitoring Centre
Client Name Bell Aliant (contracted via xwave)
Project Description This project implemented a new security services for monitoring and control which
replaced of one of Aliant’s key small market business security tools (Arcsight
replacing EnVision).
Page 5 / 10

Responsibilities,
Challenges &
Achievements
• Secured required technical resources in order to complete the effort.
• Developed and maintained detailed project schedule in order to track the
project from inception through to implementation.
• Management of all aspects of finances including approval of tools and
technologies purchases.
• Creation of detailed senior leadership updates and status reports as
required.
• Assessed, prioritized, and managed issues/risks as necessary.
• Performed as the prime business interface with the Arcsight vendor.
• Arranged installation and configuration training in Halifax for resources from
Newfoundland, Nova Scotia, and New Brunswick.
• Ongoing engagement with the overall with business owners and project
sponsors as required.
• In all cases, provided full program management including resource
management, vendor management, support prime for procurement
activities, requirements definition and analysis, financial management,
project planning and execution, stakeholder management, and operational
transition.
Technological
Environment
Arcsight, SUN, Netscreen Firewalls, PIX Firewalls, Checkpoint Firewalls, McAfee
Intrustshield, Microsoft Proxy Servers, McAfee EPO Desktops, IBM SAN’s, etc
ASAP Integration (DCON RCON CR included)
Client Name AllTel / Windstream Communications
Project Description This project implemented ASAP Integration including DCON-RCON functionality)
into the client environment.
Responsibilities,
Challenges &
Achievements
• Created and managed statement of work with the client.
• Reviewed and ensured processing of payments associated with the contract
including all invoices.
• Resource identification for both the vendor and the internal project team
including any third party resource requirements.
• Schedule creation and maintenance including workshops required to
develop the project budget.
• Executed all aspects of project management including detailed project
planning, issue and risk management, operationalization of new code,
reporting on status weekly/bi weekly, etc.
Technological
Environment
ASAP, DCON-RCON, Windows XP, Windows 2003, .NET, SQL Server, XML,
Microsoft Office Suite (Project, Excel, Word, Visio)
Civic Notification System (CNS 2.9)
Client Name New Brunswick Department of Public Safety
Project Description This project implemented custom enhancements to an existing xwave/Aliant product
for the Department of Public Safety. The Civic Notification System 2.9 allows users
to generate emergency notification messages, and distribute to a group of recipients.
Responsibilities,
Challenges &
Achievements
• Re-establish positive customer relationship to ensure client satisfaction.
• Created and managed statement of work with the client.
• Managed the time, budget, and resourcing such that the project was
Page 6 / 10

effectively controlled throughout the project lifecycle.
• Reviewed and ensured processing of payments associated with the
contract.
• Resource identification for both the vendor and the internal project team
including any third party resource requirements.
• Schedule creation and maintenance including workshops required to
develop the project budget.
• Developed communication plan and executed against this plan throughout
the project.
planning, issue and risk management, operationalization of new code,
reporting on status weekly/bi weekly, etc.
Technological
Environment
Nterweb Development Lab
Client Name xwave
Project Description This project involved managing the re-design and re-implementation of xwave’s
internal lab used for various IVR projects, problem tracker software, development
environments and tools, as well as test and pre-production environments.
Responsibilities,
Challenges &
Achievements
• Creation and approval of baseline cost estimates (and subsequent
presentation to capital board for approval), securing funds, project setup,
etc.
• Performed as prime in completing the evaluation of existing hardware,
software, applications, etc;
• Secured resources and held JAD sessions in order to clearly define current
and future requirements and strategy for use of the lab.
• Managed the time, budget, and resourcing such that the project was
effectively controlled throughout the project lifecycle.
• Reviewed and ensured processing of payments associated with the
contract.
• Worked with Bell Aliant teams in a cross functional capacity in order to
ensure synergies with ongoing Bell Aliant consolidation efforts within their
own lab and data centres.
planning, issue and risk management, reporting on status weekly/bi weekly,
etc.
Technological
Environment
Windows XP, Windows 2003, .NET, SQL Server, Network Firewall
Lottery Winning System Change Requests
Client Name Atlantic Lotto Corporation
Project Description This project involved the implementation of new functionality for the Atlantic Lottery
Corporation which allowed for a new game (Bucko) to be created and accessed via
xwave’s existing IVR solution.
Page 7 / 10

Responsibilities,
Challenges &
Achievements
• Secured signoff on change request details and setup of contract through the
xwave accounting department
• Led planning efforts to detail the estimated time, budget, and resourcing in
order to effectively control the project throughout it’s lifecycle
• Completed requests for resourcing and managed the assembly of the
project team
• Coordinated with third party vendor (host of ALC’s web solution) during
planning and deployment in order to successfully complete the
implementation and integration activities.
• Produced various status reports for both xwave management as well as
client and vendors.
• Managed various issues and risks throughout the project, communicating
directly with the customer as required.
• Provided ongoing feedback and input into resources as a part of their career
development.
Technological
Environment
Emergency Notification System
Client Name Bell Canada
Project Description This project involved delivery to Bell Canada with of an Emergency Notification
System. This system was loosely based on the in-house Civic Notification System in
concept, although the end product utilized ideas and generic approaches as
precursors to true new development and a national launch.
Responsibilities,
Challenges &
Achievements
• Oversaw development of an architectural solution designed in such a way
as to be scalable and reusable more so then its predecessor.
• Managed as aspects of schedule, cost (reviewing and providing input into
estimations), and resourcing by implementing planning and controlling
procedures;
• Worked closely with client contacts to manage expectations in regards to
quality, scope, schedule, limitations;
• Developed and maintained complex communication channels which existed
and were maintained among the St. John’s, Ottawa, and Saint John
development centres.
• Complied accurate status reports, arranged and held various team meetings
(both with the client and internally).
• Motivated resources and teams, and ensured individuals had access to the
appropriate equipment and any other skilled resource personnel they may
need for key areas of development and/or testing.
• Provided ongoing updates to senior management and leadership within
xwave and Bell Canada on the project progress.
• Negotiated resourcing with resource managers, and work with finance to
ensure milestone deliverables and payment schedules were clear,
understood, and adhered to unless negotiated otherwise.
• Provided full program management including resource management, vendor
Page 8 / 10

Technological
Environment
Environment: Visual Studio, SQL Server 7.0, Windows XP, Microsoft Office Suite
(Project, Excel, Word, Visio), ASP, Visual Basic 6.0
PREVIOUS WORK EXPERIENCE
OAOT
Job Title Project Manager/Technical Lead
Job Duration From 2001.11 to 2005.04
Job Description Managed and implemented a variety of projects for clients including Verizon, AT&T,
and IBM.
Project Highlights:
Project Verizon
Description  Provided all program/project management activities for multiple ongoing
efforts including server upgrades, replacement of equipment, addition of
servers in remote data centres, and other infrastructure related activities.
Technical
Environment
Unix, HP, Weblogic, Windows XP, Windows 2003, Microsoft Office Suite (Project,
Excel, Word, Visio), SUN, Solaris, Lotus
Project AT&T
Description  Provided all project management activities and technical leadership for 4
critical customer billing applications for AT&T. These applications generated
monthly revenue of 1.5 billion dollars.
 Performed as a Technical Lead/Project Manager for a particular application
known as Service Assembly. This crucial AT&T application involved online
data entry, and maintenance/shipment of tables to other applications and
was a foundational application for all other AT&T applications..
Technical
Environment
AS400, COBOL, Microsoft Office Suite (Project, Excel, Word, Visio), Visual Basic,
Windows XP, Lotus
Advanced Programming Resources (APR)
Job Title Consultant / Site Manager
Job Description  Performed as a consultant onsite at various clients including Nationwide
Insurance, The Ohio Department of Jobs and Family Services, and the
Retail Planning Association. In addition, took on responsibility of managing
APR resources assigned at the client in terms of their issue/risk
management, career growth and development, and business development
with the client.
Project Highlights:
Project ODJFS
Description  During two engagements (initial and specific client return request), creation
of complex custom reports using Delphi, QuickReports, and Crystal
Reports.
 Gathering requirements, analyzing designing, building, and implementing
solutions to meet the LTC (Long Term Care) needs of software used to
distribute monies throughout the state fairly and equitably using complex
Page 9 / 10

formulas and algorithms.
Technical
Environment
Delphi 3.0/4.0, Seagate Crystal Reports, Oracle 7.0, Quick Reports, Niku time
reporting tool, ABT Workbench, Microsoft Office Suite (Project, Excel, Word, Visio)
Project Nationwide Insurance
Description  Maintenance of the Provider Data System including bug fixes and
implementation of performance gains.
 Requested enhancements to the existing application used by the field
agents and ad hoc reporting as required.
Technical
Environment
Delphi 4.0, Visual Basic, ASP, Oracle 7.0, Lotus Notes, Visual Studio, Microsoft
Office Suite (Project, Excel, Word, Visio),]
Project Retail Planning Association
Description  Completed development of products for such clients as Bell Mobility and
Adidas including creation of server application to maintain and manipulate
packages and additional package distribution and streaming utilities
 User interface design, development, and implementation and custom
documentation (including installation guides), user guide material, and
content for touch screen kiosks in the Air Canada Centre.
Technical
Environment
Delphi 3.0, Seagate Crystal Reports, Cognos, Trellis (proprietary tool developed in
house), Microsoft Office Suite (Project, Excel, Word, Visio]
Spherion
Job Title Consultant
Job Description On site consultant work for Cincinnati Financial Corporation on the largest Delphi
project in North America (at that time).
Project Highlights:
Project Insurance system replacement
Description  Led a team of three individuals (one CFC business user and one senior
consultant) in Completion of the fundamental understanding of a specific
line of business (Dwelling Fire, a scaled down version of a homeowner
policy)
 Completed full life cycle development, including requirements gathering,
analysis, design, build, test, and implementation.
Technical
Environment
Delphi 3.0/4.0, Quick Reports, Active X, MKS Source Integrity, Microsoft Office Suite
(Project, Excel, Word, Visio
Page 10 / 10

Hopey, Peter Project Resume Format v1.4

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