PMI - PMP Certified Information Technology Infrastructure Project Manager. North and Central America IT infrastructure experience in banking, airline, education, news media and healthcare. Conversational Spanish.

1. MANUEL (MANNY) BORJA, PMP
Sr. IT INFRASTRUCTUREPROJECT MANAGER
BOLINGBROOK, IL
Email: mborjapmp@gmail.com
LinkedIN: http://www.linkedin.com/in/manny-borja-pmp
BA in Business Administration and PMP Certified (422686 through Dec-2022) with 25+ years of
IT infrastructure experience at financial, airline, education, news-media, and healthcare
industries. Managing initiatives within North and South America, a seasoned leader ensuring
project success to address IT network operations/security, voice/data and audio/visual
requirements to support infrastructure and data center builds/implementations and
migrations, refreshes/upgrades, decommissions, site relocations (including MACDs) and data
center maintenance. Project methodology experience includes both Waterfall and Agile to
ensure carrier circuits, routers, switches, file servers, computers and operating systems,
phones, Wi-Fi, etc. and low voltage infrastructure needs are successfully addressed. Recognized
and valued for IT infrastructure problem solving and site design while consistently applying: (1)
PMI PMBOK practices and execution concepts and (2) ITSM (ITIL) principles to align IT services
with business needs.
PROFESSIONALSUMMARY
BMO Harris Bank - Bank of Montreal (Consultant)
2017 to Present
Sr. IT Infrastructure Project Manager
Key achievements utilizing Waterfall to address IT infrastructure and Agile to address business
deliverables:
Project manage the first and subsequent roll-outs of a new BMO Workplace Experience model
throughout the US
Oversee and direct project deliverables and task to address the migration of a single data
center to two data centers for business continuity
Led the initiative to create two ACD call center training facilities
Project managed the refresh and build of multi-media conference centers
Validated power back-up system functionality in preparation for a utility power-outage to
replace dated sub-station equipment
Lead initiatives to address IT builds, refreshes and decommission throughout North and South
America

2. Manage vendor relationships and reconciled project invoice issues
United Airlines (Consultant)
2016 to 2017
Sr. IT Infrastructure Project Manager
Key achievements utilizing Waterfall to address IT infrastructure deliverables:
Project managed the firmware push and cluster refresh migration of 12,000 Cisco phones at
UAL headquarters and airport terminals across the U.S.
Led team for the environment migration of the Emergency Operations Center (EOC) database
used to manage UAL response to worldwide severe irregular operations such as recovery
following a major weather event, earthquake, accident or terrorist threat
Chicago Public Schools (Consultant)
2009 to 2016
Sr. Telecommunications Project Manager
Key achievements utilizing Waterfall to address IT infrastructure and Agile to address business
deliverables:
Project managed the installation, upgrade and decommission of Mitel telecom infrastructure
and services at 700 district schools and administration buildings; 31,000 IP and digital
telephones and 20,000 voice mailboxes supported over a Wide Area Network
Led the telecommunication infrastructure effort to close 50 schools, while consolidating 12
schools within a 3 month period
Proactively reviewed voice mail utilization and identify abandoned voice mailboxes, resulting in
a cost savings of $100,000 for 1,200 voice mailbox licenses
Tribune Company, Chicago, IL
1996 to 2008
Project Manager – Senior Information NetworkAnalyst
Key achievements utilizing Waterfall to address IT infrastructure and business deliverables:
Project managed the installation, upgrade and decom of voice and data infrastructure at over
100 newspaper, television, radio and MLB facilities throughout the US
Led efforts for the installation of a Cisco VoIP solution at corporate headquarters located in
Chicago, IL resulting in a cost savings of $500,000 from various maintenance support contracts

3. Directed the installation of voice and data infrastructures and applications to support newly
create newspaper call centers located in the Philippines, India and Costa Rica
Addressed Sarbanes-Oxley (SOX) audits and recorded keeping to ensure regulation inherence
Palos Community Hospital, Palos Heights, IL
1994 to 1996
IT Project Manager
Key Achievements:
Project managed the installation and upgrade of data and voice infrastructure for the hospital's
main campus and a new 150,000 sq. ft. ambulatory care facility
Led the initiative to install and upgrade of Siemens telecom infrastructure and services at seven
hospital facilities, including the hospital’s main campus
Rockwell International, Downers Grove, IL
1976 to 1994
IT Telecommunications Services Engineer
Key Achievements:
Engineer, plan, and coordinate the installation of telecommunication equipment and services at
eight campuses
Education | TechnicalSummary
Bachelor Degree - Business Administration – Lewis University, Romeoville, IL
Project Management Professional (PMI-PMP, Certification ID: 422686 through Dec-2022
Advanced Project Management – DePaul University, Chicago, IL
Various telecom and data classes – DeVry Institute of Technology, Lombard, IL
Various IT & Operations Management seminars – Camp IT
Various IT and Project Management classes – Global Knowledge
LAN/WAN, VoIP, Voice, Voice Mail, E911, Call Center, Video, CCTV technologies
Adept in the use of SfB and Microsoft Office: Excel, Outlook, Project, Visio and Word
Experienced In project applications such as Clarity, Remedy and Service Now