Creating MEaningful Experiences - Unifying Digital Journeys

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Exhibitor Insights session. Monday, January 16, 2017 Creating MEaningful Experiences - Unifying Digital Journeys Hari Shetty, Wipro' Dawn Gillis, 7-Eleven, Inc. George Anderson, RetailWire Ratnakar Lavu, Kohl's

Retail

Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17
DIGITAL DISRUPTION

Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17

Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17
CUSTOMER DATA
An overwhelming majority of
retailers "strongly agree" that
leveraging customer data to
improve the in-store experience
is a key investment area...

Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17
TOOLS & TECHNOLOGIES
Retailers prioritize real-time inventory
visibility and in-store pickup/returns of
online orders as instrumental to better
customer-centric store experiences.

Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17
Retailers find a variety of supply chain
capabilities — from intelligent fulfillment
to predictive analytics — “very or
extremely important” for unifying the
customer journey.
SUPPLY CHAIN

Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17
Inventory turnover is cited as the most
common metric used to gauge supply
chain efficiency, although fill rate, on-
time shipping rate and supply chain cycle
time are gaining traction.
SUPPLY CHAIN

Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17
CHALLENGES
Retailers cite most frequently,
limited resources and difficulties
integrating other new or legacy
systems.

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Creating MEaningful Experiences - Unifying Digital Journeys

1. Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17 Creating “ME”aningful Experiences – Unifying Digital Journeys HARI SHETTY, Global Head of Retail, Wipro DAWN GILLIS, Sr. Dir. IT Operations and Customer Service, 7-Eleven, Inc. GEORGE ANDERSON, Editor-in-Chief, RetailWire RATNAKAR LAVU, CTO, Kohl’s

2. Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17 Creating ‘ME’aningful Experiences – Unifying Digital Journeys GEORGE ANDERSON Editor-in-Chief RetailWire DAWN GILLIS Sr. Dir., IT Operations and Customer Service 7-Eleven, Inc. RATNAKAR LAVU Chief Technology Officer Kohl's HARI SHETTY Global Head of Retail Wipro Limited

3. Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17 DIGITAL DISRUPTION

4. Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17

5. Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17 CUSTOMER DATA An overwhelming majority of retailers "strongly agree" that leveraging customer data to improve the in-store experience is a key investment area...

6. Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17 CUSTOMER DATA An overwhelming majority of retailers "strongly agree" that leveraging customer data to improve the in-store experience is a key investment area... And yet fewer than half are collecting customer data beyond name, address, email and transaction history.

7. Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17 TOOLS & TECHNOLOGIES Retailers prioritize real-time inventory visibility and in-store pickup/returns of online orders as instrumental to better customer-centric store experiences.

8. Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17 Retailers find a variety of supply chain capabilities — from intelligent fulfillment to predictive analytics — “very or extremely important” for unifying the customer journey. SUPPLY CHAIN

9. Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17 Inventory turnover is cited as the most common metric used to gauge supply chain efficiency, although fill rate, on- time shipping rate and supply chain cycle time are gaining traction. SUPPLY CHAIN

10. Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17 CHALLENGES Retailers cite most frequently, limited resources and difficulties integrating other new or legacy systems.

11. Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17

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