Global Terrorism and its types and prevention ppt.
Social Media Case Studies: Elections, Activism & Engagement
1. Social Media: 3 Case studies
Autumn 2013
Mala Sarat Chandra
@malachandra
2. Love stories that mobilized an ongoing drive
to save lives
A grassroots movement that elected the
1st Black President of the USA in 2008 &
Re-elected him in 2012
The many ways to engage audiences
with content at NYPL
Sameer
Bhatia
Vinay
Chakravarthy
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Case Studies
3. Using Social Media to Save Lives
The Dragonfly Effect
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3http://www.youtube.com/watch?feature=player_embedded&v=zGoUZoKm3pI#t=10
https://www.facebook.com/100kCheeks
4. Using Social Media to Elect and Re-elect
President Barack Obama
“Obama (and Howard Dean before him) weren’t successful because they
understood computers, they were successful because they understood how to
make technology harness the passion of their supporters”
- Republican Strategist Mark McKinnon
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2008 Victory Speech 2012 Victory Speech
Source: http://www.nationaljournal.com/2012-election/word-cloud-comparison-of-obama-s-two-victory-speeches-20121107
5. New Media Goals
Acquisition
Activation
Advocacy
“There’s nothing more valuable than
a human being talking to another
human being. Nothing.”
- David Plouffe, Campaign Manager.
Organizingfor AmericaCampaign2008
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6. Democratic Party Goal: Get Obama elected President
OFA Goal: Get people to get other people to
Sign-up Volunteers
Register Voters
Raise funds
Get out the vote
OBAMA CAMPAIGN 2008
SocialMediainBusiness,UWPCE
“All of our goals and metrics were derivative of the larger campaign goals. You could track everything we
did back to dollars or more volunteers.”
- Joe Rospars
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7. S.M.A.R.T. GoalsSpecific,Measurable,Actionable,Relevant,Timely
ResultsFocused,Data Driven
SocialMediainBusiness,UWPCE
Goal KPI Metric
Sign-up
Volunteers
BarackObama.com Registrations
Active Volunteers by State
% website visitors
Number registered and activity level on MyBo site
Register Voters Volunteer-team performance against targets
Email-ids gathered
Number of events organized
Email-ids from events and list conversions
Raise Funds Website, email and offline donations Number of 1st time/repeat website visitor donations
Ave Contribution/donor
Email campaign yield
Get out the Vote Number, frequency, location of offline events
User generated content and engagement on Social
Media
Attendance at events
Number of Voter registrations
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8. Iterate: Measure, Analyze, Test, Improve
Email Signup Donate
Cost
Per
Click
Sign-
Up
Rate
$
Per
Recipient
$ per pageview
Website
Donate
Cost
Per
Click
Sign-
Up
Rate
$
Per
Recipient
$ per pageview
Email Signup
Define
Quantifiable
Success Metrics
Find and Fix
Weak Links
Source: Dan Siroker
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Website
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9. Splash Page Design Multivariate Testing
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Media Variations
MLEARN ORE
SIGN UP
JOIN US NOW
SIGN UP NOW
Button Variations
24 combinations to test
3 still photographs
3 videos
4 button word choices
Source: Dan Siroker
12. Volunteers and the Grass-roots Movement
Team
Leader
Data
Manager
Phone Bank
Coordinator
Campus
Coordinator
Volunteer
Coordinator
Replicable, standard team structure
Mandatory Training
Accountability for voter contact and getting votes
Clear goals, context and information for teams
Culture of inclusion in planning and communications
High motivation, passion and morale
Trusted Volunteers
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13. Content that stimulates Conversations that build Communities that engage
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People-focused
Disciplined
Engaging
Authentic
Transparent
Customizable
Data-driven
Nimble
Optimized
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Holistic, Coordinated “New Media” GOST
14. A personal content hub for supporters (“MyBO” website)
Host events that were searchable, send out invitations
Upload photos and videos, write a personal blog
Access databases of phone numbers of people to call
Downloadable signs, posters, literature and guidelines
Easy to find, SEO optimized for organic and paid searches
Well written Content that is consistent Online and Offline
Easy access, permission to customize, no copyright issues
VoteForChange.com
Active Video Campaign
Stories from the field of supporters and volunteers
Fast response to negative publicity from the opposition
Mimic tag words to increase chances of finding the response alongside the critique
Content Strategy
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15. Conversation Strategy
Dinner with Barack
Comments enabled on all online channels
Be the First to Know: V.P. Announcement via SMS
Tremendous buzz from bloggers and mainstream media
House Parties and Event Sign-Ups
Create authentic experiences with Email
Rallying cry “supporters like you” with calls to actio
Nurture one-on-one relationships with online supporters
Videos and Streaming Videos
Local Real-World Stories
Exclusive “One-on-One” Reports to campaign supporters
Blogging
Authentic stories written by grass-roots volunteers about what mattered to their constituents
Online promotions including Twitter updates
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17. Communities Strategy
Presence on popular social networking sites
Facebook
One Million Strong for Barack Obama
I Endorse Barack Obama – and I’m telling my friends!
One Click for Barack Obama
I have more Foreign Policy Experience than Sarah Palin
MyBarackObama.com
Official Barack Obama YouTube Channel
Xbox Live
In game advertising to reach 18-34 year olds
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18. Take Advantage of Special Circumstances
“I guess a small town mayor is like
a community organizer, except
you have actual responsibilities”
From David Plouffe to supporters
Raised over $10 Million with 24 hours
Source: Online Tactics & Success by M+R Services
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19. OBAMACAMPAIGN2008
Bythenumbers
$500,000,000 raised online. $156,000,000 raised offline.
3 million online donors contributed 6.5 million times
365 Electoral Votes. 69,456,97 Popular Votes.
5 million “friends” on 15 social networking sites
3 million on Facebook alone
13 million email list
3 million signed up to receive between 5 to 20 SMS per month
35,000 volunteer groups held 200,000 offline events
8.5 million monthly visitors to MyBarackObama.com at peak
2 million profiles with 400,000 blog posts
70,000 fund-raising hubs raised $30,000,000
2,000 official YouTube videos watched 80,000,000 times
442,000 user-generated videos on YouTube
Source: Edelman 2009
Social Media in Business, UW PCE
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20. Obama Strategy Lessons
Clear Goals, Objectives, Strategy, Tactics
Specific Measurable Actionable Relevant Timely
Target Audience
Find them wherever they are online and listen to them
Engagement
Provide them with interesting, relevant content
Influencers and Brand Advocates
Empower them with content aligned with their interests, easy to customize and share
Channel online enthusiasm into specific, targeted activities to further the campaign’s goals
Executive Sponsorship
Professional team organized for success
Establish a technological foundation
Data-driven Decisions
Key Performance Indicators and Metrics
Test, Measure, Change, Iterate
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21. Social Media played a bigger role in 2012
2008
• Facebook Likes: 2million people
• Twitter: 115,000 followers
• 15 social sites – Facebook, Twitter and
YouTube were the big ones
• Mainstream Press clips were used
heavily
2012
• Facebook Likes: 32 million people
• Twitter: 21 million followers
• Added Google + (1.9M) and Instagram
(1.2M)
• State by State Content tuning using geo-
location and mobile technologies
• Mainstream Press severely limited
• Obama’s website has no “News” section
• Campaign news came from the campaig
and the “Truth Team”
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Source: http://www.mysocialagency.com/obama-social-media-campaign-then-and-now/3759/
23. The Truth Team
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"People don't just want to hear from campaign
statements or ads -- they want to hear from the
family and friends they trust,"
- Stephanie Cutter, Deputy Campaign Manager
http://www.barackobama.com/truth-team/attack-watch
http://www.barackobama.com/truth-team/romney-reality
http://www.barackobama.com/truth-team/keeping-his-word
24. Obama 2012 on Tumblr
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25. Obama 2012 on Instagram and Pinterest
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http://www.pinterest.com/barackobama/obama-2012-in-action/http://www.barackobama.com/photos-from-the-field/
27. References
Learning from Obama: Lessons for Online Communicators in 2009 and Beyond
Colin Delany, August, 2009
Online Tactics & Success:
An Examination of the Obama For America New Media Campaign
Sarah DiJulio, Executive Vice President and Andrea Wood, M+R Strategic Services
Obamanomics: A Study in Social Velocity, Jalali Hartman, 2008-2009
How We Used Data to Win the Presidential Election
Dan Siroker, 8 May 2009. Online video clip. Stanford University
http://cobb.stanford.edu/courses/cs547/090508/090508-cs547-300.wmv
The Social Pulpit: Barack Obama’s Social Media Toolkit
Monte Lutz, Edelman 2009
http://www.edelman.com/image/insights/content/Social%20Pulpit%20-%20Barack%20Obamas%20Social%20Media%20Toolkit%201.09.pdf
Obama and the Power of Social Media and Technology
Tour of MyBo website
http://www.youtube.com/watch?v=uRY720HE0DE&NR=1
Yes We Can
http://www.youtube.com/watch?v=jjXyqcx-mYY&feature=related
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28. NYPL Using Social Media to Reach a Global Audience
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34. NYPL Increased Card Sign-ups by 35% During
National Library Card Sign-up Month (Sept 2012)
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“A fine quotation is a diamond in the hand of a man of wit and a pebble in the hand of a fool.” – James Roux
“If there’s one thing that always gets attention, it is quotes from celebrities.” – NYPL Analytics Insight
Results:
Unique page views to the
library card registration
page increased by 34%
Library card sign-ups were
21% higher than September
2011
The NYPL’s sign-ups were
35% higher than the
average number of monthly
online library card
applications
Source: http://sherpablog.marketingsherpa.com/online-marketing/nypl-social-media-marketing/
35. Lessons Learned
Present a focused message and vision
Hope, Change, Action
Map out your digital landscape
Know social influencers, the top bloggers, the top social networks and the central communication hubs
Build relationships
Listen, be authentic, ask questions
Have a clear call to action
Every action was geared toward achieving a focused goal
The purpose of online activity is to create offline activity
Empower brand ambassadors
Embrace co-creation; let the brand evolve without you directing all the evolution
Source: The Dragonfly Effect
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