Your SlideShare is downloading. ×
Hybrid User Interviews
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×

Saving this for later?

Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime - even offline.

Text the download link to your phone

Standard text messaging rates apply

Hybrid User Interviews

5,372
views

Published on

Lane describes how some traditional user interview methods can be adapted to be more quick, visual, collaborative and continuous. …

Lane describes how some traditional user interview methods can be adapted to be more quick, visual, collaborative and continuous.

Presented at the Balanced Team Conference, San Francisco, September 25, 2011
See http://www.balancedteam.org/balconf-2011-resources/ for more information.


0 Comments
10 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
5,372
On Slideshare
0
From Embeds
0
Number of Embeds
3
Actions
Shares
0
Downloads
0
Comments
0
Likes
10
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide
  • Many of the methods we use have their origins in enterprise practicesMaking software products was HARDLong planning cycles, silos, heavy documentation, handoffs
  • We got a lot of our methods (and neuroses) from working in this way.Designers learned to work separately and communicate with deliverables
  • http://luxr.co/lean-ux/9-principles-for-lean-ux/This is the UX analog to Lean Startup’s “build-measure-learn” feedback loop. Designers prefer to start with “think” rather than “make”, but the process is the same. UX people start with research that’s equivalent to the customer development interview. The innovation with Lean UX is that we choose lightweight research methods, move on quickly to make a small prototype that will prove out the riskiest concepts, and then validate that through some sort of real-world test. The most important success metric for any startup is the time it takes to move through the think-make-check (or Build-Measure-Learn) cycle
  • Working with lean startups, I’ve learned to beQUICK – MINUTES or HOURS not days or weeksCOLLABORATIVE – working WITH other people, not just PRESENTING to themVISUAL – using pen and paper and tape and stickies, putting things on the wall and talking about them as a groupCONTINUOUS – done often, with continuous improvement
  • Working with lean startups, I’ve learned to beQUICK – MINUTES or HOURS not days or weeksCOLLABORATIVE – working WITH other people, not just PRESENTING to themVISUAL – using pen and paper and tape and stickies, putting things on the wall and talking about them as a groupCONTINUOUS – done often, with continuous improvement
  • Thank you very much!If you want to keep in touch, you can follow me on twitter as “thinknow”
  • Transcript

    • 1. Hybrid* user interviews
      Balanced Team Conference
      September 25, 2011
      *as in “something thatispoweredbymorethan one source of power”
    • 2. 1
      CC BY-NC-SA
      #LeanUX | @thinknow
      The origin of software development
    • 3. 2
      CC BY-NC-SA
      #LeanUX | @thinknow
      Old-skool software development process
      PLAN – BUILD – TEST – SHIP – T-SHIRT
    • 4. 3
      CC BY-NC-SA
      #LeanUX | @thinknow
      Design tried to fit in
      PLAN – BUILD – TEST – SHIP – T-SHIRT
      ^
      RESEARCH – DESIGN
    • 5. 4
      CC BY-NC-SA
      #LeanUX | @thinknow
      And then, everything changed
      Technology is no longer the problem
      Product decisions are design decisions
      Continuous customer engagement matters
    • 6. 5
      CC BY-NC-SA
      #LeanUX | @thinknow
      Collaborative, multi-functional teams
    • 7. 6
      CC BY-NC-SA
      #LeanUX | @thinknow
      Lean UX feedback loop
      THINK
      MAKE
      CHECK
    • 8. 7
      CC BY-NC-SA
      #LeanUX | @thinknow
      Design is a core team competency, not a role
      Designer as coach/facilitator
      Designer as product steward
      Design studio/charrette
      Design patterns/style guides
    • 9. Quick
      Visual
      Collaborative
      Continuous
      8
      CC BY-NC-SA
      #LeanUX | @thinknow
      Successful design methods are
    • 10. 9
      CC BY-NC-SA
      #LeanUX | @thinknow
      Collaborative interview planning
      Team discusses what they want to learn
      Prepare interview “guide”
      Practice asking questions, listening
    • 11. 10
      CC BY-NC-SA
      #LeanUX | @thinknow
      Collaborative interview planning
    • 12. 11
      CC BY-NC-SA
      #LeanUX | @thinknow
      Interview guides
    • 13. 12
      CC BY-NC-SA
      #LeanUX | @thinknow
      Provisional personas
      Declare who we think the “customer” is
      Shared visual artifact
      Evolve over time
    • 14. 13
      CC BY-NC-SA
      #LeanUX | @thinknow
      Provisional personas before interviews
    • 15. 14
      CC BY-NC-SA
      #LeanUX | @thinknow
      Provisional personas after some interviews
    • 16. 15
      CC BY-NC-SA
      #LeanUX | @thinknow
      Team interviewing
      Pair interviewing (lead/backup)
      Multiple note-takers
      Group synthesis
      Visual radiators and sketchboards
    • 17. 16
      CC BY-NC-SA
      #LeanUX | @thinknow
      Pair interviewing
    • 18. 17
      CC BY-NC-SA
      #LeanUX | @thinknow
      Multiple note-takers
    • 19. 18
      CC BY-NC-SA
      #LeanUX | @thinknow
      Group synthesis
    • 20. 19
      CC BY-NC-SA
      #LeanUX | @thinknow
      Visible shared interview findings
    • 21. 20
      CC BY-NC-SA
      #LeanUX | @thinknow
      Sketchboard
    • 22. 21
      CC BY-NC-SA
      #LeanUX | @thinknow
      Continuous customer engagement
      Five users every Friday (Three on Thursday)
      “Talk to us” button
      Just-in-time recruiting
    • 23. 22
      CC BY-NC-SA
      #LeanUX | @thinknow
      One session, multiple activities
      Collect context
      Do a collaborative activity
      Get feedback on product or prototype
    • 24. 23
      CC BY-NC-SA
      #LeanUX | @thinknow
      Results of collaborative design sessions
    • 25. 24
      CC BY-NC-SA
      #LeanUX | @thinknow
      Feedback on paper prototype
    • 26. THANKS!
      Lane Halleytwitter: @thinknow
    • 27. 26
      CC BY-NC-SA
      #LeanUX | @thinknow
      Credits and appreciation
      Waterfall photo, www.flickr.com/photos/zoutedrop/2297190795
      Innovation Games Online, Knowsy team (slide 5)
      Atomic Object (slides 10, 16, 17, 18)
      Interviewing for UX, General Assembly (Slide 11)
      SkillSlate (slides 13, 19, 23)
      Atomic Object, provisional persona posters by Jeff Patton (slide 14)
      DomainMatcher, Lean Startup Machine (slide 20, 24)
      All photos by Lane Halley unless otherwise credited