Conversation, Cadence & Culture: recipes to inspire collaborative teams. Print-your-own recipe cards from workshop at http://leanuxnyc.co/nyc/ April 12, 2013.
Print two sided on 8x5"x11" card stock. Cut in four pieces. Produces two sets of six cards. Keep one, share one with a friend!
Print-your-own UX activity recipe cards. The set includes:
- Opportunity Statement
- Persona 4x4
- Six-Up
- Project Brief
- Customer Conversations
- Wireframe Walkthrough
Instructions: Print two sided on 8x5"x11" card stock. Cut in four pieces. Produces two sets of six cards. Keep one, share one with a friend!
You can find template worksheets for the opportunity statement and persona 4x4 at bit.ly/uxl-worksheets
These materials are part of the "The Collaborative UX Designer's Toolkit" workshop presented at UX London, May 30 2014.
http://2014.uxlondon.com/speakers/lane/#workshop
The Lean UX Meetup in Las Vegas is gaining momentum. This is the deck for the July meetup. It's got tips for writing a good hypothesis and a few templates to use in the process.
In the Vegas area? Love lean and/or UX? Join the meetup: http://www.meetup.com/Lean-UX-Las-Vegas/
Building a better world through lean + designKate Rutter
Keynote for the 2013 AC/UX Google Sprint Week in San Francisco. Lean startup, UX as a mindset and stories to go with 3 key topics in lean. Templates included at the end of the deck.
This is part two of the Lean UX workshops outlining in a practical way, the Lean UX processes. These workshops are run as part of the Lean UX Labs experiment.
The handouts / templates for the Designing with Lean UX 3 hour workshop at UX Lisbon 2014. View the entire presentation deck here: http://www.slideshare.net/intelleto/designing-with-lean-ux-rapid-product-design-ux-lisbon-2014
Putting personas to work - University of Edinburgh Website ProgrammeNeil Allison
I use personas to support the development of the University of Edinburgh's corporate Content Management System and associated services.
A significant challenge is to try to ensure that all members of the team understand and empathise with the personas that represent our CMS user group.
This session (first presented February 2014 at a Web Publishing Community session) outlines activities I use to help foster shared understanding within the team and wider group of stakeholders.
Print-your-own UX activity recipe cards. The set includes:
- Opportunity Statement
- Persona 4x4
- Six-Up
- Project Brief
- Customer Conversations
- Wireframe Walkthrough
Instructions: Print two sided on 8x5"x11" card stock. Cut in four pieces. Produces two sets of six cards. Keep one, share one with a friend!
You can find template worksheets for the opportunity statement and persona 4x4 at bit.ly/uxl-worksheets
These materials are part of the "The Collaborative UX Designer's Toolkit" workshop presented at UX London, May 30 2014.
http://2014.uxlondon.com/speakers/lane/#workshop
The Lean UX Meetup in Las Vegas is gaining momentum. This is the deck for the July meetup. It's got tips for writing a good hypothesis and a few templates to use in the process.
In the Vegas area? Love lean and/or UX? Join the meetup: http://www.meetup.com/Lean-UX-Las-Vegas/
Building a better world through lean + designKate Rutter
Keynote for the 2013 AC/UX Google Sprint Week in San Francisco. Lean startup, UX as a mindset and stories to go with 3 key topics in lean. Templates included at the end of the deck.
This is part two of the Lean UX workshops outlining in a practical way, the Lean UX processes. These workshops are run as part of the Lean UX Labs experiment.
The handouts / templates for the Designing with Lean UX 3 hour workshop at UX Lisbon 2014. View the entire presentation deck here: http://www.slideshare.net/intelleto/designing-with-lean-ux-rapid-product-design-ux-lisbon-2014
Putting personas to work - University of Edinburgh Website ProgrammeNeil Allison
I use personas to support the development of the University of Edinburgh's corporate Content Management System and associated services.
A significant challenge is to try to ensure that all members of the team understand and empathise with the personas that represent our CMS user group.
This session (first presented February 2014 at a Web Publishing Community session) outlines activities I use to help foster shared understanding within the team and wider group of stakeholders.
Best Practice For UX Deliverables - Eventhandler, London, 05 March 2014Anna Dahlström
TAKE THIS WORKSHOP ONLINE & GET 20% OFF WITH CODE 'SLIDESHARE'
https://school.uxfika.co/p/best-practice-for-ux-deliverables/?product_id=325265&coupon_code=SLIDESHARE
---
Slides from my 'Best practice for UX deliverables' workshop that I ran for Eventhandler in London on the 05th of March 2014.
http://www.eventhandler.co.uk/events/uxnightclass-uxdeliverables3
---
Please note that for copyright reasons & client privacy the examples in this presentation are slightly different than from the workshop. The examples included are for reference only in terms of what I talked through in the 'Good examples' section.
-----
ABSTRACT
Whilst the work we do is not meant to be hanged on a wall for people to admire, nor is meant to be put in a drawer and forgotten about. Just as we make the products and services we design easy to use, the UX of UX is about communicating your thinking in a way that ensures that what you've defined is easy to understand for the reader. It's about adapting the work you do to the project in question and finding the right balance of making people want to look through your work whilst not spending unnecessary time on making it pretty.
Who is it for?
This workshop is suitable for anyone starting out in UX, or who's worked with it for a while but is looking to improve the way they present their work.
What you'll learn
In this hands on workshop we'll walk through real life examples of why the UX of UX deliverables matter. We'll cover how who the reader is effects the way we should present our work, both on paper and verbally, and how to ensure that the work you do adds value. Coming out of the workshop you'll have practical examples and hands on experience with:
// How to adapt and sell your UX deliverable to the reader (from clients, your team, in house and outsourced developers)
// Guiding principles for creating good UX deliverables (both low and high fidelity)
// Best practice for presentations, personas, user journeys, flows, sitemaps, wireframes and other documents
// Simple, low effort but big impact tools for improving the visual presentation of your UX deliverables
UX at Canadian Tire: Baking empathy into projectsUserTesting
Steve McGuire, Associate Manager of Usability and Optimization at Canadian Tire, shares how his team uses empathy to drive amazing UX and how to spread this empathy to other team members in the user testing process.
You'll learn:
- How having empathy for customers helps Canadian Tire better understand their frustrations and delights
- How involving team members in the user testing process gets everyone working towards creating frictionless user experiences
- How empathy for other team members and stakeholders benefits the final product
Why your product team should use User Story Mapping to link user research to ...John Murray
How well do you think your product team takes what they learn from their users and puts it into the next iteration of the product? How well does your team come to a common understanding of what the next iteration of the product will look like and then build a product that reflects that common understanding?
These two problems — improving your product with user research and effective team collaboration — can both be solved with a design tool called User Story Mapping.
In this session, attendees will hear how to apply User Story Mapping to connect user research to user stories for Design Thinking and Agile Development and the experience our teams have with the method. Attendees will get a taste of going through running a simple user story mapping workshop so that they will feel comfortable taking the process back to their business.
Tell Me What You Do: How Storytelling Makes You a Better DesignerMary Wharmby
As design asks for a larger seat at the table and works to foster a culture of customer-centered design-thinking, we must better communicate our process and value to others who don't understand this mysterious power of UX. Storytelling is a great way to do that.
Despite the fact that we talk a lot about story in UX, we have trouble putting it into practice, especially our own stories.
This talk recasts our design process as story, making it more impactful and relatable to others. We discuss the uses of story in UX, provide a visual map of the UX story framework (UXStoryWheel), and demonstrate a few simple story patterns.
This deck covers:
What is user experience design?
How lean concepts changed our approach to UXD
How to begin a successful UX project
How to implement user research to get actionable insight
Adapting Designers' tools, methodologies for the futureAriana Koblitz
A talk presented at Angela Yeh's Thrive By Design & Yeh IDeology 15 year Anniversary Design Summit.
The theme for the summit was Metamorphosis: Designing our new Ear.
This talk walks through the ways in which I as a designer commit to the future I want to build, recognize the tensions and challenges in achieving this outcome, and dig into three (of many) tools and how we can adapt them moving forward.
Many of us learned design thinking in a contained environment, likely by attending a workshop or a sponsored session by a design organization like IBM Design or AIGA. As a matter of learning, that's great. But it can lead you to believe that design thinking only happens in a workshop. However, I'd like to propose a different approach, one that I call "grassroots design thinking", the basis of which suggests that the workshop is not the most atomic element of design thinking effectiveness. When you do design thinking at a more granular, grassroots level you, in fact, have a powerful tool to win over naysayers and critics.
Building Buy-In: Internally Positioning UX for Executive Impact. BigDesign...John Whalen
Presented at: BigDesign2016
Why can’t other people in your organization see what you see? That UX insights you uncovered will revolutionize your company and delight your customers like never before! Doesn’t everyone “get” UX nowadays?
The truth is more complicated than just recognizing UX value: Your professional goals and focus are different than those of others in your organization (e.g., C-Suite, Product Managers, Marketers, Developers) by design. What to do? Learn how to position and present your work for maximum uptake to ensure UX has a sizeable and valuable impact on your products and customer experience.
We reveal what we have learned – often the hard way – about linking UX research and design with organizational goals and strategic directives.
With a little planning, you can to ensure your creative UX work has an influence and actually sees the light of day when the product is launched.
Getting into UX: How to take your first steps to a career in user experiencePhil Barrett
Want to work in UX but can't get a job without experience? Here are a few ideas about how to break into the UX business, make a portfolio, win at your interview and design assessment - and whether UX is the right career for you. You can start doing UX in the job you already have, then build a portfolio from that.
Short internal presentation I gave to introduce Lean UX at the web agency where I work.
It gives a condensed view of the Lean UX approach, its principles, tools, processes and pitfalls.
Materials from "The Collaborative UX Designer's Toolkit" workshop presented at UX London, May 30 2014. http://2014.uxlondon.com/speakers/lane/#workshop
You can find the opportunity statement and persona 4x4 worksheets at bit.ly/uxl-worksheets, and the set of six UX Recipe Cards at bit.ly/ux-recipe
Have you heard this in your organization?
users hate change.
Usually it’s right before a major release, prepping for the coming storm, or right after a release when the customer service is screaming about all the screaming they are hearing. Or perhaps you are struggling to move customers off an old solution to a new one you've come up with, but adoption just won't happen. Users can’t hate change. If users hated change, Google would have failed, and we’d be happy with Altavista. Facebook would have failed, because Friendster was enough. Paypal would have failed, because, you know, credit cards.
There is a right way and a wrong way to introduce change to your userbase, and sadly the bully-tactics of facebook and Apple have become the norm. But if you are a small company, you can’t afford to impose change sloppily on your userbase. You need to get it right. In this workshop we will cover
The psychology of change, and why users resist it
Change strategies: band-aid removal systems.
Messaging change to emphasize value
Onboarding users to a changed experience
The power of progress to internalize value.
Design for change
This workshop will be highly interactive, with exercises and discussions so we can focus on your goals and needs as you introduce new products and revamp the old.
Intended Audience
Designers & Product Managers seeking to launch redesigns, new features, or new products into existing markets.
Leading Lean : Managing Lean UX Work in the Enterprise [MX 2014 Conference by...Kate Rutter
The need for organizational innovation has never been more acute, and concepts of Lean Startup, Lean UX and Agile Design are emerging to address this need. But what do these ideas really mean for design and product leaders in the corporate world? In this hands-on workshop, participants received rapid exposure to the core ideas driving Lean Startup innovation trends, identified a top need for innovation in their company, and drafted a pilot plan (an experiment) to implement immediately.
This workshop was developed to give enterprise design leaders a clear understanding of where and how lean concepts can benefit UX work today, and how to shape organizational culture to be more innovation-centered in the future. * Includes Templates
These are the slides for a design thinking overview I gave to newly-onboarded developers at IBM. This is part of a larger session kicking off a six-month project where attendees will deliver user research, a set of hills and a prototype to key stakeholders looking for solutions to real problems. I used the example of helping Austin housing authorities fix the affordable housing problem that faces low-income families.
[UserTesting Webinar] Design Thinking & Design Research at Credit KarmaUserTesting
Yasmine Khan, Lead Design Researcher at Credit Karma, walks us through the different types of research her team performs and the impact it's made on the company’s product and the people who build it. She'll also unpack the way in which collaborative Design Thinking workshops and mini-museums make research more impactful and enhance team learning.
Best Practice For UX Deliverables - Eventhandler, London, 05 March 2014Anna Dahlström
TAKE THIS WORKSHOP ONLINE & GET 20% OFF WITH CODE 'SLIDESHARE'
https://school.uxfika.co/p/best-practice-for-ux-deliverables/?product_id=325265&coupon_code=SLIDESHARE
---
Slides from my 'Best practice for UX deliverables' workshop that I ran for Eventhandler in London on the 05th of March 2014.
http://www.eventhandler.co.uk/events/uxnightclass-uxdeliverables3
---
Please note that for copyright reasons & client privacy the examples in this presentation are slightly different than from the workshop. The examples included are for reference only in terms of what I talked through in the 'Good examples' section.
-----
ABSTRACT
Whilst the work we do is not meant to be hanged on a wall for people to admire, nor is meant to be put in a drawer and forgotten about. Just as we make the products and services we design easy to use, the UX of UX is about communicating your thinking in a way that ensures that what you've defined is easy to understand for the reader. It's about adapting the work you do to the project in question and finding the right balance of making people want to look through your work whilst not spending unnecessary time on making it pretty.
Who is it for?
This workshop is suitable for anyone starting out in UX, or who's worked with it for a while but is looking to improve the way they present their work.
What you'll learn
In this hands on workshop we'll walk through real life examples of why the UX of UX deliverables matter. We'll cover how who the reader is effects the way we should present our work, both on paper and verbally, and how to ensure that the work you do adds value. Coming out of the workshop you'll have practical examples and hands on experience with:
// How to adapt and sell your UX deliverable to the reader (from clients, your team, in house and outsourced developers)
// Guiding principles for creating good UX deliverables (both low and high fidelity)
// Best practice for presentations, personas, user journeys, flows, sitemaps, wireframes and other documents
// Simple, low effort but big impact tools for improving the visual presentation of your UX deliverables
UX at Canadian Tire: Baking empathy into projectsUserTesting
Steve McGuire, Associate Manager of Usability and Optimization at Canadian Tire, shares how his team uses empathy to drive amazing UX and how to spread this empathy to other team members in the user testing process.
You'll learn:
- How having empathy for customers helps Canadian Tire better understand their frustrations and delights
- How involving team members in the user testing process gets everyone working towards creating frictionless user experiences
- How empathy for other team members and stakeholders benefits the final product
Why your product team should use User Story Mapping to link user research to ...John Murray
How well do you think your product team takes what they learn from their users and puts it into the next iteration of the product? How well does your team come to a common understanding of what the next iteration of the product will look like and then build a product that reflects that common understanding?
These two problems — improving your product with user research and effective team collaboration — can both be solved with a design tool called User Story Mapping.
In this session, attendees will hear how to apply User Story Mapping to connect user research to user stories for Design Thinking and Agile Development and the experience our teams have with the method. Attendees will get a taste of going through running a simple user story mapping workshop so that they will feel comfortable taking the process back to their business.
Tell Me What You Do: How Storytelling Makes You a Better DesignerMary Wharmby
As design asks for a larger seat at the table and works to foster a culture of customer-centered design-thinking, we must better communicate our process and value to others who don't understand this mysterious power of UX. Storytelling is a great way to do that.
Despite the fact that we talk a lot about story in UX, we have trouble putting it into practice, especially our own stories.
This talk recasts our design process as story, making it more impactful and relatable to others. We discuss the uses of story in UX, provide a visual map of the UX story framework (UXStoryWheel), and demonstrate a few simple story patterns.
This deck covers:
What is user experience design?
How lean concepts changed our approach to UXD
How to begin a successful UX project
How to implement user research to get actionable insight
Adapting Designers' tools, methodologies for the futureAriana Koblitz
A talk presented at Angela Yeh's Thrive By Design & Yeh IDeology 15 year Anniversary Design Summit.
The theme for the summit was Metamorphosis: Designing our new Ear.
This talk walks through the ways in which I as a designer commit to the future I want to build, recognize the tensions and challenges in achieving this outcome, and dig into three (of many) tools and how we can adapt them moving forward.
Many of us learned design thinking in a contained environment, likely by attending a workshop or a sponsored session by a design organization like IBM Design or AIGA. As a matter of learning, that's great. But it can lead you to believe that design thinking only happens in a workshop. However, I'd like to propose a different approach, one that I call "grassroots design thinking", the basis of which suggests that the workshop is not the most atomic element of design thinking effectiveness. When you do design thinking at a more granular, grassroots level you, in fact, have a powerful tool to win over naysayers and critics.
Building Buy-In: Internally Positioning UX for Executive Impact. BigDesign...John Whalen
Presented at: BigDesign2016
Why can’t other people in your organization see what you see? That UX insights you uncovered will revolutionize your company and delight your customers like never before! Doesn’t everyone “get” UX nowadays?
The truth is more complicated than just recognizing UX value: Your professional goals and focus are different than those of others in your organization (e.g., C-Suite, Product Managers, Marketers, Developers) by design. What to do? Learn how to position and present your work for maximum uptake to ensure UX has a sizeable and valuable impact on your products and customer experience.
We reveal what we have learned – often the hard way – about linking UX research and design with organizational goals and strategic directives.
With a little planning, you can to ensure your creative UX work has an influence and actually sees the light of day when the product is launched.
Getting into UX: How to take your first steps to a career in user experiencePhil Barrett
Want to work in UX but can't get a job without experience? Here are a few ideas about how to break into the UX business, make a portfolio, win at your interview and design assessment - and whether UX is the right career for you. You can start doing UX in the job you already have, then build a portfolio from that.
Short internal presentation I gave to introduce Lean UX at the web agency where I work.
It gives a condensed view of the Lean UX approach, its principles, tools, processes and pitfalls.
Materials from "The Collaborative UX Designer's Toolkit" workshop presented at UX London, May 30 2014. http://2014.uxlondon.com/speakers/lane/#workshop
You can find the opportunity statement and persona 4x4 worksheets at bit.ly/uxl-worksheets, and the set of six UX Recipe Cards at bit.ly/ux-recipe
Have you heard this in your organization?
users hate change.
Usually it’s right before a major release, prepping for the coming storm, or right after a release when the customer service is screaming about all the screaming they are hearing. Or perhaps you are struggling to move customers off an old solution to a new one you've come up with, but adoption just won't happen. Users can’t hate change. If users hated change, Google would have failed, and we’d be happy with Altavista. Facebook would have failed, because Friendster was enough. Paypal would have failed, because, you know, credit cards.
There is a right way and a wrong way to introduce change to your userbase, and sadly the bully-tactics of facebook and Apple have become the norm. But if you are a small company, you can’t afford to impose change sloppily on your userbase. You need to get it right. In this workshop we will cover
The psychology of change, and why users resist it
Change strategies: band-aid removal systems.
Messaging change to emphasize value
Onboarding users to a changed experience
The power of progress to internalize value.
Design for change
This workshop will be highly interactive, with exercises and discussions so we can focus on your goals and needs as you introduce new products and revamp the old.
Intended Audience
Designers & Product Managers seeking to launch redesigns, new features, or new products into existing markets.
Leading Lean : Managing Lean UX Work in the Enterprise [MX 2014 Conference by...Kate Rutter
The need for organizational innovation has never been more acute, and concepts of Lean Startup, Lean UX and Agile Design are emerging to address this need. But what do these ideas really mean for design and product leaders in the corporate world? In this hands-on workshop, participants received rapid exposure to the core ideas driving Lean Startup innovation trends, identified a top need for innovation in their company, and drafted a pilot plan (an experiment) to implement immediately.
This workshop was developed to give enterprise design leaders a clear understanding of where and how lean concepts can benefit UX work today, and how to shape organizational culture to be more innovation-centered in the future. * Includes Templates
These are the slides for a design thinking overview I gave to newly-onboarded developers at IBM. This is part of a larger session kicking off a six-month project where attendees will deliver user research, a set of hills and a prototype to key stakeholders looking for solutions to real problems. I used the example of helping Austin housing authorities fix the affordable housing problem that faces low-income families.
[UserTesting Webinar] Design Thinking & Design Research at Credit KarmaUserTesting
Yasmine Khan, Lead Design Researcher at Credit Karma, walks us through the different types of research her team performs and the impact it's made on the company’s product and the people who build it. She'll also unpack the way in which collaborative Design Thinking workshops and mini-museums make research more impactful and enhance team learning.
Driving UX, Design, & Development collaboratively through the EnterpriseLean Startup Co.
Amee Mungo, Digital Transformation at Capital One, leads a discussion on the Collaboration between UX, Design, and Development in Enterprise Organizations. With John Whalen (Founder, Brilliant Experience), Scott Childs (Experience Design Lead, Capital One).
Elena Grewal, Data Science Manager, Airbnb at MLconf SF 2016MLconf
Before the Model: How Machine Learning Products Start, with Examples from Airbnb: Often the most important part of building a machine learning product is the formulation of the problem; the most elegant model is rendered useless without the right application and model architecture. Airbnb is an online marketplace for accommodations which has found many interesting applications for machine learning products by taking a data driven approach to investment in Machine learning products. Come hear about how the Airbnb team generates and vets ideas for machine learning products and tailors the product to business problems, with some examples of success and lessons learned along the way.
Social Media Tips & Tricks For Repair ShopsSheryl Barlow
Social Media Tips & Tricks for Truck Repair Shops
1. What Platforms You Should Consider (Stats)
2. The Most Important Thing to Include in Your Posts (Survey says….)
3. 12 Post Ideas for Repair Shops (Idea gold!)
4. Best Practices on How to Manage Your Social Media (I don’t have time!)
Bonus: Rapid Fire Tips on Taking Good Pictures with Your Phone (Easier than you think!)
Julie Grundy gives an overview of user experience Design, why it's important, guiding principles, UX research overview, and tactics used by UX professionals. November 2015.
Design for Covid-19 Challenge Webinar 2: Ideation Phase Aqeela A. Somani
This is our second webinar from Design for Covid-19 Challenge. Our focus for this webinar is on the Ideation Phase. It provides participants with frame works and tools on how to create a solution.
Watch recordings of engaging talks, like my recent guest lecture at Vellore Institute of Technology, where I covered Interaction Design models, Interfaces, and the impact of AI on UX research and UI designing. Join me as we explore the fascinating world of design and technology, and discover how they intersect to create innovative and user-centric solutions.
Lecture recording YouTube link - https://www.youtube.com/watch?v=WdMV7Z-oAtk
I covered following topics-
* Interaction Design
Design Models - Cooper's Goal-Directed Design & Double Diamond model
Types of Interfaces - GUI, Voice, Gesture-Based Interfaces & Zero UI interfaces
How Ai is helping a UI/UX designer?
UX/UI & Ai -
Chat GPT - For user research, copywriting, user flow & persona creation
Mid Journey & Firefly for image creations
Musho.ai for quick landing page
Other tools - Font Joy & Font Pair, color.adobe.com, uizard.io
Video Ai - Text to video, Image to video & Video to video
"Ai will not replace you, but the person using AI will…"
User Experience Research: Deriving Insights for Customer DevelopmentNoreen Whysel
Workshop on deriving insights for Customer Development with user experience research techniques. Presented to Project 2.8 cohort of entrepreneur women hosted by the Columbia Venture Community.
Working together: Agile teams, developers, and product managersDanielle Martin
I spoke to students at Ada Developer Academy in Seattle, WA about how product managers and software engineers work together. In the presentation I cover: what's an agile team and how do they work; case studies of real work by my agile product development team; advice about behaviors that create successful product manager and developer working relationships; and other career/life advice for students starting their careers as software engineers.
How Product Managers & Developers Deliver Value at AvvoDanielle Martin
I gave a talk at Code Fellows' Partner Power Hour series about how product managers and developers work together at Avvo -- including lessons we've learned and tips for dev students starting their careers.
Presented at TalkUX, Atlanta Georgia, September 30, 2016
http://www.talk-ux.com/
The field of User Experience (UX) offers many opportunities for interesting, meaningful (and well paid) work. The number of skills required to do this work can feel overwhelming. As you create your own UX practice, what do you need to know? How deeply must you know it? Is it better to be a generalist or a specialist? Are unicorns real? In this talk, I'll share what I learned in my own journey from designer to founder and present some useful models for charting your own course.
How can we shape our skillsets to be effective participants in Balanced Teams? Complex software projects require a wide range of skills. As an individual who seeks meaningful work, you understand the need for cross-team communication and collaboration, but the skillset is overwhelming. What do you need to know? How deeply must you know it?
Presented at the Balanced Team Summit 2015
http://www.balancedteam.org/btgr2015/
UX Worksheets: Opportunity Statement, Persona 4x4Lane Goldstone
Print-your-own worksheet templates for creating an opportunity statement and persona 4x4. For instructions on how to facilitate these activities, please also download the UX Recipe cards at bit.ly/ux-recipe
These materials are part of the "The Collaborative UX Designer's Toolkit" workshop presented at UX London, May 30 2014.
http://2014.uxlondon.com/speakers/lane/#workshop
Presented at Lean UX 2014, April 12, 2014
www.leanuxnyc.co
In this fun, hands-on workshop, I’ll lead you through a series of exercises which help you learn to draw good-looking, quick, useful, user interface (UI) sketches.
This class covers:
• Types of sketches
• Why sketch?
• Sketching materials
• Grids, containers and functional groupings
• Developing your personal UI shorthand
This workshop is appropriate for designers, product managers, Web developers, software engineers or anyone else who needs to think about or communicate concepts for digital products. No prior artistic or drawing experience necessary. If you can draw a circle, a square and a triangle, you’ve already got the basics covered!
Learning how to quickly sketch screen layouts and UI elements helps you think through design problems, communicate ideas to other people, collaborate, and reduce the need for pixel-perfect deliverables. Work through the exercises in this workshop and pick up some new skills you can use right away in your own projects.
This file contains templates for creating a provisional persona and hypothesis statement. For more information about how they are used, see the materials from the "Hands-on Lean UX for Digital Designers" workshop http://www.slideshare.net/LaneHalley/hands-on-lean-ux-for-digital-designers
July 30 , 2013, 7pm - 9:00pm @ OPODZ, a co-working space in Downtown LA
Instructors: Lane Halley (Carbon Five) & Jaime Levy (JLR Interactive)
This is a 2-hour, hands-on workshop geared toward digital designers. You will learn Lean UX techniques that can be used immediately with your clients and teams.
The following topics will be covered along with hands on exercises:
What is Lean UX?
Defining the Product & Customer
Exploring Key User Experiences
Validating the Customer and Idea with Qualitative Research
UPDATED DECK POSTED AT https://www.slideshare.net/LaneHalley/quick-useful-ui-sketches-33420882/
In this workshop, I'll lead you through a series of exercises which help you learn to draw good-looking, quick, useful, user interface (UI) sketches, followed by examples of how I use sketching in my projects.
As I've embraced Agile and Lean Startup methods, I've learned to adapt my UX practice so it is more QUICK, VISUAL, COLLABORATIVE and CONTINUOUS. Learning how to quickly sketch screen layouts and user interface (UI) elements helps me think through design problems, communicate ideas to other people, collaborate, and reduce the need for pixel-perfect deliverables.
First presented at SoCal UX Camp, June 1, 2013 http://www.socaluxcamp.com/
Revised June 2, 2013 - modified deck for better self-directed learning
More print-your-own recipe cards inspired by Conversation, Cadence & Culture: recipes to inspire collaborative teams. Workshop presented at Lean UX NYC http://leanuxnyc.co/nyc/.
Print two sided on 8x5"x11" card stock. Cut in four pieces. Produces two sets of six cards. Keep one, share one with a friend!Print two sided on 8x5"x11" card stock. Cut in four pieces. Produces two sets of six cards. Keep one, share one with a friend!
Los Angeles User Experience Meetup March 5, 2013. "Lean UX with Lane Halley, Jaime Levy and Chris Chandler" at Cross Campus, Santa Monica CA
http://www.meetup.com/ia-55/events/98595432/
SLIDESHARE HAS ANNOUNCED THEY WILL ELIMINATE SLIDECASTS APRIL 30, 2014. If you find this presentation no longer has audio, you can view it on Vimeo https://vimeo.com/86263123 Apologies for the inconvenience - lane
Morning presentation at Lean Startup Machine LA January 19, 2013
http://leanstartupmachine.com/events/la-january-2013/
User Experience - More Than Just a Pretty StickLane Goldstone
Presented at QconSF http://qconsf.com/sf2012/tracks/show_track.jsp?trackOID=678
What is user experience (UX)? Why does it matter? UX design is more than just making things look good. How do you create a compelling product that balances user and business needs, efficiently, using the resources you have?
This presentation provide a framework for thinking about the UX of your product and contains examples of my work as a product designer and UX coach for Agile and Lean Startup teams.
SLIDESHARE HAS ANNOUNCED THEY WILL ELIMINATE SLIDECASTS APRIL 30, 2014. If you find this presentation no longer has audio, you can view it on Vimeo https://vimeo.com/86259978 Apologies for the inconvenience - lane
Morning presentation at Lean Startup Machine LA September 22, 2012
http://leanstartupmachine.com/events/la-september-2012/
You could be a professional graphic designer and still make mistakes. There is always the possibility of human error. On the other hand if you’re not a designer, the chances of making some common graphic design mistakes are even higher. Because you don’t know what you don’t know. That’s where this blog comes in. To make your job easier and help you create better designs, we have put together a list of common graphic design mistakes that you need to avoid.
Hello everyone! I am thrilled to present my latest portfolio on LinkedIn, marking the culmination of my architectural journey thus far. Over the span of five years, I've been fortunate to acquire a wealth of knowledge under the guidance of esteemed professors and industry mentors. From rigorous academic pursuits to practical engagements, each experience has contributed to my growth and refinement as an architecture student. This portfolio not only showcases my projects but also underscores my attention to detail and to innovative architecture as a profession.
Between Filth and Fortune- Urban Cattle Foraging Realities by Devi S Nair, An...Mansi Shah
This study examines cattle rearing in urban and rural settings, focusing on milk production and consumption. By exploring a case in Ahmedabad, it highlights the challenges and processes in dairy farming across different environments, emphasising the need for sustainable practices and the essential role of milk in daily consumption.
Expert Accessory Dwelling Unit (ADU) Drafting ServicesResDraft
Whether you’re looking to create a guest house, a rental unit, or a private retreat, our experienced team will design a space that complements your existing home and maximizes your investment. We provide personalized, comprehensive expert accessory dwelling unit (ADU)drafting solutions tailored to your needs, ensuring a seamless process from concept to completion.
Can AI do good? at 'offtheCanvas' India HCI preludeAlan Dix
Invited talk at 'offtheCanvas' IndiaHCI prelude, 29th June 2024.
https://www.alandix.com/academic/talks/offtheCanvas-IndiaHCI2024/
The world is being changed fundamentally by AI and we are constantly faced with newspaper headlines about its harmful effects. However, there is also the potential to both ameliorate theses harms and use the new abilities of AI to transform society for the good. Can you make the difference?
1. #c5recipeApr.30.13
Lean UX NYC 2013#leanux
- Activity -
Six-ups
Note: This activity works better if the team has a shared understanding
of the project goals and user(s) and if everyone participates in both the
drawing and the subsequent conversation.
Step 1: Agree on a topic question,for example “How might we create
experiences that help serious bike commuters evaluate and purchase
bikes at Wheel Nice Guys?”
Step 2: Fold an 8.5”x11”piece of paper in half longways and then fold it
in thirds.Unfold and you’ll have six sections.Set a timer for 15 minutes.
Step 3: Draw a picture in each section.If you’re stuck,think about
a setting or situation where the user solves a problem with your
product/service.What are the the key elements of that solution ?
Step 4: Tape your six-ups on a wall.One person at a time,describe your
concepts.Other people just listen & take notes (on stickies).
Step 5: When all the concepts are introduced,talk about all the ideas,
adding more notes (stickies) as necessary to capture the conversation.
The project brief helps the team understand the objectives of the
current project phase,experiment,milestone or MVP.
• Start with a blank document that contains the sections below.Write
the project brief as a team.
• Use a shared Google doc or pass the keyboard and make different
people type different sections to increase ownership in the outcome.
• Review often (i.e.when you write,prioritize or size user stories) and
revise as necessary to reflect the accurate project goals.
project brief SECTIONS
• Project name
• Date last updated
• Opportunity statement
• Key personas
• Key scenario titles
• Key metrics
Wheel Nice Guys “Bike Builder”
last updated: April 7,2013
Opportunity Statement
Problem: Serious bike commuters find it difficult to learn about,configure
and purchase bikes. Solution: A Web application that lets serious bike
commuters explore different components,envision different combinations and
understand price.
Key Persona(S)
PETER (serious bike commuter) because bike commuting will be a point of
maket differentiation for our shop. Our solution might also be attractive
to FRAN (sports training biker) but we’re NOT going after NOONA (budget-
conscious weekend rider).
Key Scenario Titles
• Peter explores options for a new bike (information,cost,configuration
choices)
• Peter shares his configuration with friends
• Peter makes an appointment to visit WNG to discuss the bike he configured
Key Metrics
Serious bike commuters who use the bike builder will:
• Look up info and change bike components in the bike builder (engagement)
• “Like”the bike builder and share bikes they configured in the bike builder
(market intelligence,virality)
• Make an appointment to talk to an advisor (qualified leads)
• Buy a bike (revenue)
Why use six-ups?
• Visual thinking unlocks new ideas because it engages a different
part of your brain than talking.
• You don’t need to be good at drawing to be an effective visual
communicator. You can do a lot with simple shapes and stick people.
• Sketching six-ups as a team helps expose everyone’s assumptions
and starts good conversations about priorities and unknowns.
Project BRief
Six-up
For more information see: bit.ly/c5r-project-brief
2. #c5recipeApr.30.13
Lean UX NYC 2013#leanux
Why use six-ups?
• Visual thinking unlocks new ideas because it engages a different
part of your brain than talking.
• You don’t need to be good at drawing to be an effective visual
communicator. You can do a lot with simple shapes and stick people.
• Sketching six-ups as a team helps expose everyone’s assumptions
and starts good conversations about priorities and unknowns.
The project brief helps the team understand the objectives of the
current project phase,experiment,milestone or MVP.
• Start with a blank document that contains the sections below.Write
the project brief as a team.
• Use a shared Google doc or pass the keyboard and make different
people type different sections to increase ownership in the outcome.
• Review often (i.e.when you write,prioritize or size user stories) and
revise as necessary to reflect the accurate project goals.
project brief SECTIONS
• Project name
• Date last updated
• Opportunity statement
• Key personas
• Key scenario titles
• Key metrics
Project BRief
Six-up
Wheel Nice Guys “Bike Builder”
last updated: April 7,2013
Opportunity Statement
Problem: Serious bike commuters find it difficult to learn about,configure
and purchase bikes. Solution: A Web application that lets serious bike
commuters explore different components,envision different combinations and
understand price.
Key Persona(S)
PETER (serious bike commuter) because bike commuting will be a point of
maket differentiation for our shop. Our solution might also be attractive
to FRAN (sports training biker) but we’re NOT going after NOONA (budget-
conscious weekend rider).
Key Scenario Titles
• Peter explores options for a new bike (information,cost,configuration
choices)
• Peter shares his configuration with friends
• Peter makes an appointment to visit WNG to discuss the bike he configured
Key Metrics
Serious bike commuters who use the bike builder will:
• Look up info and change bike components in the bike builder (engagement)
• “Like”the bike builder and share bikes they configured in the bike builder
(market intelligence,virality)
• Make an appointment to talk to an advisor (qualified leads)
• Buy a bike (revenue)
- Activity -
Six-ups
Note: This activity works better if the team has a shared understanding
of the project goals and user(s) and if everyone participates in both the
drawing and the subsequent conversation.
Step 1: Agree on a topic question,for example “How might we create
experiences that help serious bike commuters evaluate and purchase
bikes at Wheel Nice Guys?”
Step 2: Fold an 8.5”x11”piece of paper in half longways and then fold it
in thirds.Unfold and you’ll have six sections.Set a timer for 15 minutes.
Step 3: Draw a picture in each section.If you’re stuck,think about
a setting or situation where the user solves a problem with your
product/service.What are the the key elements of that solution ?
Step 4: Tape your six-ups on a wall.One person at a time,describe your
concepts.Other people just listen & take notes (on stickies).
Step 5: When all the concepts are introduced,talk about all the ideas,
adding more notes (stickies) as necessary to capture the conversation.
For more information see: bit.ly/c5r-project-brief
3. #c5recipeApr.30.13
Lean UX NYC 2013#leanux
- tips -
Opportunity Statement
• Ask your project stakeholder(s) to write an opportunity statement
and use that as a starting point for a conversation about project
scope and vision.
• An opportunity statement can be used to define an experiment,
milestone or MVP the team will design,deliver and validate.
• Use the opportunity statement as a way to prioritize design and
development activities. Ask“How does doing this help us achive
what we set out to do in the opportunity statement?”
• The opportunity statement contains assumptions that must be
validated by making things and showing them to customers. As you
make things,get feedback and learn more, revisit the opportunity
statement periodically to make sure it’s still valid.
- Example -
Persona 4x4
NamE & rOle
• Sketch of Peter,wearing a bike helmet
• Peter,serious bike commuter
Description
• Owns several bikes
• Does NOT own a car
• Bikes are a hobby--he loves looking at bikes and talking about bikes
Behavors
• Rides everywhere--work,store,errands
• Rides in all weather
• Carries a lot of stuff (computer,groceries)
Needs & Goals
• Arrive clean and not too sweaty
• Share his enthusiasm
• Be safe
A persona is a model of your understanding of “the user.” Personas can
evolve over time as you talk to users learn from showing them product
experiments. Sketching personas as a group can help your team:
• Talk about how different people will use your product
• Prioritize different kinds of users
• Recognize when you don’t know who the user really is
• Find what kinds of people you want to find and talk to
Persona 4x4
Example
Problem
Custom bike shoppers find it difficult to learn about,configure and
purchase bikes.
Solution
A Web application that lets custom bike shoppers explore different
components,envision different combinations of components and
accessories and understand price.We will know we’ve succeeded when
custom bike shoppers use the tool,share with their friends,generate
qualified leads and purchase bikes.
Opportunity Statement
An opportunity statement articulates the team’s undestanding of the
audience we’re trying to reach and the problem we’re trying to solve.
PAttern
Problem
<people with this behavior> <have this problem>.
Solution
<short sentence describing key features>.We will know we’ve
succeeded when <qualitative and/or quantitative metric>.
4. #c5recipeApr.30.13
Lean UX NYC 2013#leanux
- Example -
Persona 4x4
NamE & rOle
• Sketch of Peter,wearing a bike helmet
• Peter,serious bike commuter
Description
• Owns several bikes
• Does NOT own a car
• Bikes are a hobby--he loves looking at bikes and talking about bikes
Behavors
• Rides everywhere--work,store,errands
• Rides in all weather
• Carries a lot of stuff (computer,groceries)
Needs & Goals
• Arrive clean and not too sweaty
• Share his enthusiasm
• Be safe
A persona is a model of your understanding of “the user.” Personas can
evolve over time as you talk to users learn from showing them product
experiments. Sketching personas as a group can help your team:
• Talk about how different people will use your product
• Prioritize different kinds of users
• Recognize when you don’t know who the user really is
• Find what kinds of people you want to find and talk to
Persona 4x4
- tips -
Opportunity Statement
• Ask your project stakeholder(s) to write an opportunity statement
and use that as a starting point for a conversation about project
scope and vision.
• An opportunity statement can be used to define an experiment,
milestone or MVP the team will design,deliver and validate.
• Use the opportunity statement as a way to prioritize design and
development activities. Ask“How does doing this help us achive
what we set out to do in the opportunity statement?”
• The opportunity statement contains assumptions that must be
validated by making things and showing them to customers. As you
make things,get feedback and learn more, revisit the opportunity
statement periodically to make sure it’s still valid.
Example
Problem
Custom bike shoppers find it difficult to learn about,configure and
purchase bikes.
Solution
A Web application that lets custom bike shoppers explore different
components,envision different combinations of components and
accessories and understand price.We will know we’ve succeeded when
custom bike shoppers use the tool,share with their friends,generate
qualified leads and purchase bikes.
Opportunity Statement
An opportunity statement articulates the team’s undestanding of the
audience we’re trying to reach and the problem we’re trying to solve.
PAttern
Problem
<people with this behavior> <have this problem>.
Solution
<short sentence describing key features>.We will know we’ve
succeeded when <qualitative and/or quantitative metric>.
5. #c5recipeApr.30.13
Lean UX NYC 2013#leanux
Goals
• Create a shared understanding of the emerging design
• Discuss time/effort of different approaches and identify trade-offs
• Get input from developers about ways to enhance the user
experience with new technologies
• Identify areas where the design needs to be fleshed out in greater
detail for discussion and construction
- Tips -
Wireframe Walkthrough
Use the right fideltiy
Ask yourself “What is the lowest level of design fidelity (completeness/
polish) necessary to create the necessary conversation?”
Separate style from function
Create “neutral/unstyled”key screens with real (or at least realistic)
content and all UI elements placed in a layout.[no “lorem ipsum!”] If
your team needs to see visual design,create a single styled screen or
separate style sheet to show how the look would be applied.
Consider mixed media
Use a paper prototype or sketches for detailed interactions which are
time-consuming to create as multiple states in an electronic tool.
Use a narrative
Demonstrate the design’s features with a narritive (scenario).Tell
a story about how the user would interact with the product to
accomplish a common workflow or activity that supports a business
objective (e.g.This is how Peter configures a bike and shares it.”)
- Example-
Conversation Guide
Product: service for diners who use mobile devices
Intro
Do you dine out and use mobile devices? (screening question)
We’re interested in what you think.No wrong answers.
Collect Context
What’s your name.What do you do? When do you eat out? Why?
Collect a Story
Tell me about a recent dining experience.What restaurant? With who?
Occasion/motivation? What was memorable? How much was the bill? How
much did you pay? Any problems?
Show the Demo Last
How would you use this product to <something they told you about earlier
in the conversation>. If they get stuck ask“what do you think should happen
now?”
Thank you! May we contact you later? Who else should we talk to?
When you plan as a group,everyone is more engaged and it’s easier to
focus on what you want to learn during customer conversations.Align
the team by asking “What do we wish we knew about our customers?”
and “What kinds of people do we need to talk to?”
Tips
• Have a specific learning objective in mind
• Recruit 3-5 people who match your target audience (persona)
• Collect stories,listen more than you talk
• Show the demo last
Wireframe Walkthrough
Customer Conversations
6. #c5recipeApr.30.13
Lean UX NYC 2013#leanux
- Tips -
Wireframe Walkthrough
Use the right fideltiy
Ask yourself “What is the lowest level of design fidelity (completeness/
polish) necessary to create the necessary conversation?”
Separate style from function
Create “neutral/unstyled”key screens with real (or at least realistic)
content and all UI elements placed in a layout.[no “lorem ipsum!”] If
your team needs to see visual design,create a single styled screen or
separate style sheet to show how the look would be applied.
Consider mixed media
Use a paper prototype or sketches for detailed interactions which are
time-consuming to create as multiple states in an electronic tool.
Use a narrative
Demonstrate the design’s features with a narritive (scenario).Tell
a story about how the user would interact with the product to
accomplish a common workflow or activity that supports a business
objective (e.g.This is how Peter configures a bike and shares it.”)
- Example-
Conversation Guide
Product: service for diners who use mobile devices
Intro
Do you dine out and use mobile devices? (screening question)
We’re interested in what you think.No wrong answers.
Collect Context
What’s your name.What do you do? When do you eat out? Why?
Collect a Story
Tell me about a recent dining experience.What restaurant? With who?
Occasion/motivation? What was memorable? How much was the bill? How
much did you pay? Any problems?
Show the Demo Last
How would you use this product to <something they told you about earlier
in the conversation>. If they get stuck ask“what do you think should happen
now?”
Thank you! May we contact you later? Who else should we talk to?
Goals
• Create a shared understanding of the emerging design
• Discuss time/effort of different approaches and identify trade-offs
• Get input from developers about ways to enhance the user
experience with new technologies
• Identify areas where the design needs to be fleshed out in greater
detail for discussion and construction
Wireframe Walkthrough
When you plan as a group,everyone is more engaged and it’s easier to
focus on what you want to learn during customer conversations.Align
the team by asking “What do we wish we knew about our customers?”
and “What kinds of people do we need to talk to?”
Tips
• Have a specific learning objective in mind
• Recruit 3-5 people who match your target audience (persona).
• Collect stories,listen more than you talk
• Show the demo last
Customer Conversations