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INBOUND15
How to Read a Person
Like a Book
Tony Alessandra
Founder & CEO, Assessments 24x7 LLC
Reading Customers
Verbal
Vocal
Visual
2
The Two Dimensions of Observable Behavior
GUARDED
OPEN
INDIRECT DIRECT
Conscientious/
Thinker/Analytical
Influence/
Socializer/Expressive
Steadiness/
Relater/Amiable
Dominance/
Director/Driver
Strengths
 Takes charge, competitive, gets things done
 Likes challenges and even confrontation
 Juggling several things at the same time
 ENSURING bottom-line results
Struggles
 Patience
 Being diplomatic - lacks tact
 Listening
 Quick to delegate, slow to instruct
6
Strengths
 Think fast on their feet
 Optimistic, inspirational, creative
 Verbally persuasive
 PROMOTING ideas, opportunities or people
Struggles
 Formal reports
 Details
 Impulsive
 Re-doing anything once it’s been done
7
Strengths
 Friendly & sensitive – creates group harmony
 Loyal – Team player
 Best listener
 COORDINATING and COOPERATING with others
• Struggles
 Competition
 Making big decisions because they dislike change
 Delegation – would rather do the work themselves
 Lack a sense of urgency
8
Strengths
 Quick to think but slow to speak
 Accuracy
 Problem solving skills
 ORGANIZING & PLANNING; sometimes even spontaneity
• Struggles
 Working in unpredictable or disorganized environments
 Involvement with others – works slowly and precisely alone
 Confrontation – will avoid the situation or individual
 Making timely decisions - can be overly reliant on data
9
I WISH I KNEW ABOUT STYLES…
Task
Relationship
Slower Faster
1. Allow others to do things without
excessive interference
2. Participate in the group without
expecting always to be in command
3. Praise/give credit for jobs well done
12
• Keep your relationship businesslike
• Be prepared, fast-paced, do your homework
• Give options with cost/benefit summary
• Respond quickly to their problems
13
How Does Each Style…
Fire Someone?
1. Write things down; work from a list,
prioritize in order of importance
2. Get the less appealing tasks of the day
over with early in the day
3. Pay attention to your time management
15
• Let them set the pace of the meeting
• Show more animation and enthusiasm
• Be slow to criticize; quick to praise
• Summarize all in writing, avoid complications
16
How Does Each Style…
Handle the Monthly Checking
Statement?
1. Stretch; taking on more/different duties
2. Speed up your actions by getting into
some projects more quickly
3. Desensitize yourself so you aren't
negatively affected by others' feelings
18
• Build trust/credibility before building business
• Show how changes will benefit them/ others
• Provide guidance and personal assurances
• Practice predictable, personal service
19
How Does Each Style…
Interact with an Elevator?
1. Modify your criticism (whether spoken
or unspoken) of others' work
2. Check only the critical things (as
opposed to everything)
3. Engage in more water cooler interaction
21
• Avoid too much social talk
• Provide logical options with documentation
• Give them time to think
• Follow a timetable for measuring results
22
How Does Each Style…
Learn Something New?
DISC Virtual Training…
1. Sales Training –adapt selling style to fit customer’s buying style.
2. Leadership Development –how managers adapt their leadership style to optimize the employees’ work
style.
3. Team Building – create teams based on compatible skills and traits by finding out who will mesh and
who will clash.
4. Customer Service Training –how to exceed customer’s expectations.
5. Communication Management –how to bring clarity and newfound understanding among otherwise
contrasting DISC styles.
www.DrTonyVirtualTraining.com
http://www.DrTonyVirtualTraining.com
24
AJA@Alessandra.com
http://www.Assessments24x7.com
/Assessments247
/assessments24x7
/TonyAlessandra
Subject: INBOUND 2015
For a copy of today’s presentation
AJA@Alessandra.com
http://www.Assessments24x7.com
/Assessments247
/assessments24x7
/TonyAlessandra
Subject: INBOUND 2015
For a copy of today’s presentation
INBOUND15

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Tony Alessandra - How To Read a Person Like a Book

  • 1. INBOUND15 How to Read a Person Like a Book Tony Alessandra Founder & CEO, Assessments 24x7 LLC
  • 3. The Two Dimensions of Observable Behavior
  • 6. Strengths  Takes charge, competitive, gets things done  Likes challenges and even confrontation  Juggling several things at the same time  ENSURING bottom-line results Struggles  Patience  Being diplomatic - lacks tact  Listening  Quick to delegate, slow to instruct 6
  • 7. Strengths  Think fast on their feet  Optimistic, inspirational, creative  Verbally persuasive  PROMOTING ideas, opportunities or people Struggles  Formal reports  Details  Impulsive  Re-doing anything once it’s been done 7
  • 8. Strengths  Friendly & sensitive – creates group harmony  Loyal – Team player  Best listener  COORDINATING and COOPERATING with others • Struggles  Competition  Making big decisions because they dislike change  Delegation – would rather do the work themselves  Lack a sense of urgency 8
  • 9. Strengths  Quick to think but slow to speak  Accuracy  Problem solving skills  ORGANIZING & PLANNING; sometimes even spontaneity • Struggles  Working in unpredictable or disorganized environments  Involvement with others – works slowly and precisely alone  Confrontation – will avoid the situation or individual  Making timely decisions - can be overly reliant on data 9
  • 10. I WISH I KNEW ABOUT STYLES…
  • 12. 1. Allow others to do things without excessive interference 2. Participate in the group without expecting always to be in command 3. Praise/give credit for jobs well done 12
  • 13. • Keep your relationship businesslike • Be prepared, fast-paced, do your homework • Give options with cost/benefit summary • Respond quickly to their problems 13
  • 14. How Does Each Style… Fire Someone?
  • 15. 1. Write things down; work from a list, prioritize in order of importance 2. Get the less appealing tasks of the day over with early in the day 3. Pay attention to your time management 15
  • 16. • Let them set the pace of the meeting • Show more animation and enthusiasm • Be slow to criticize; quick to praise • Summarize all in writing, avoid complications 16
  • 17. How Does Each Style… Handle the Monthly Checking Statement?
  • 18. 1. Stretch; taking on more/different duties 2. Speed up your actions by getting into some projects more quickly 3. Desensitize yourself so you aren't negatively affected by others' feelings 18
  • 19. • Build trust/credibility before building business • Show how changes will benefit them/ others • Provide guidance and personal assurances • Practice predictable, personal service 19
  • 20. How Does Each Style… Interact with an Elevator?
  • 21. 1. Modify your criticism (whether spoken or unspoken) of others' work 2. Check only the critical things (as opposed to everything) 3. Engage in more water cooler interaction 21
  • 22. • Avoid too much social talk • Provide logical options with documentation • Give them time to think • Follow a timetable for measuring results 22
  • 23. How Does Each Style… Learn Something New?
  • 24. DISC Virtual Training… 1. Sales Training –adapt selling style to fit customer’s buying style. 2. Leadership Development –how managers adapt their leadership style to optimize the employees’ work style. 3. Team Building – create teams based on compatible skills and traits by finding out who will mesh and who will clash. 4. Customer Service Training –how to exceed customer’s expectations. 5. Communication Management –how to bring clarity and newfound understanding among otherwise contrasting DISC styles. www.DrTonyVirtualTraining.com http://www.DrTonyVirtualTraining.com 24
  • 26.