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INBOUND15
Using Context to
Appticipate User Needs
Skyhook Wireless
SchneiderMike
Vice President of Marketing, Skyhook
Hi,I’m Schneidermike
@schneidermike
INBOUND15
3.3M+ Apps
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95% apps
are abandoned within one month.*
*Source: “Lessons learned from an app graveyeard” by Smashing
Magazine citing a Nuance.com study.
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EVERY APP OWNER
NEEDS MORE
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In order to generate
more revenue
Users want
fewer steps to
VICTORY
INBOUND15
No
Magic
Bullet
Building a Vital Experience
Location-Based App Differentiators
Constructing Location Context
Leveraging Context
Simplifying Complexity
Use Cases, Best Practices & Envisioning the Future
INBOUND15
A Vital Experience
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Vital Experiences
Transcend functionality. A
part of life they don’t
want to live without.
INBOUND15
#DynamicUX
A dynamic experience adapts to the user’s
need and can make your app more vital.
#INBOUND15
One type of dynamic experience uses location
and location context to build special app modes
forthe places that users frequent. We call this
Designing for Place
#INBOUND15
#DynamicUX
Another type of dynamic experience combines
contextual learning to figure out what a user
needs before they need it and that is called…
INBOUND15
APPTICIPATION
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Achieving Appticipation
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Remove friction to give user options and guidance
Achieving Appticipation
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Remove friction to give user options and guidance
Personalize experiences based on context
Achieving Appticipation
INBOUND15
Remove friction to give user options and guidance
Personalize experiences based on context
Change ways users engage by closing the gap between problem and solution
Achieving Appticipation
INBOUND15
Location-based App
Differentiators
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Appticipation in a Loyalty App
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57%
Growth in daily active users
Source: Cardstar
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2x
Lift in average session length
Source: Cardstar
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79%
Increase in sessions per day
Source: Cardstar
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79%
Increase in sessions per day
Source: Cardstar
INBOUND15
Constructing Location
Context
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Constructing Location
Context
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Constructing Location
Context
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Constructing Location
Context
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Constructing Location
Context
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Add History
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Add History
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Leveraging Context
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What is Context?
Contextual technologies understand you
and your environment: things like your
schedule, your location, and your heart
rate. Apps that understand this and
make users’ lives easier as a result will
experience higher user retention, session
times, and engagement rates.
- Robert Scoble &Shel Israel
Age of Context
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5 Layers
Mobile
Sensors
Social
Location
Data
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Simplifying Context
INBOUND15
Layers of Location
USEFULNESS
ACCURACY/PRECISION
OWNERSHIP
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Simplifying Complexity
Venue Database Geofencing Personas
++
Where When Who
INBOUND15
CONTENT
Your app knows the
content each user
consumes.
ENGAGEMENT
Your app knows the
features users
engage with.
OFFLINE BEHAVIOR
Context Accelerator learns
a users’ demographics
and offline location
behavior, and contains
powerful tools to allow
you to optimize their
experiences. These lead
to increased downloads,
greater engagement and
more revenue.
LUXURY SHOPPER PERSONA
INBOUND15
20 visits
to Chanel
19
visits to
Akris
10 visits to Barney’s
8 visits
to Neiman Marcus
22 visits
Nordstrom
15 visits to
All Saints
12 visits
to Saks 5th
Avenue
4 visits to
Rag & Bone
INBOUND15
Use Cases / The Future
INBOUND15
Explain
surprises
Hotel tonight explains changes
in pricing and inventory.
INBOUND15
Switch to
Store Mode
When the customer enters the
store.
INBOUND15
Switch to
Store Mode
When the customer enters the
store.
INBOUND15
Switch to
Store Mode
Because an app cannot give
you a free makeover.
Building a Vital Experience
Location-Based App Differentiators
Constructing Location Context
Leveraging Context
Simplifying Complexity
Use Cases, Best Practices & Envisioning the Future
Thanks!
@schneidermike
INBOUND15
THANK YOU

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