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IBM Sales and Distribution        Electronics Industry
White paper




Cloud Computing for Electronics
2   Cloud Computing for Electronics




Staying Ahead with Cost-effective Cloud                               IBM® believes that cloud computing technologies are
Computing                                                             particularly well-suited for organizations in the electronics
Since the crisis in the financial markets in 2008, global             industry that seek to build a proactive approach to this
business leaders have been aggressively rethinking their              dynamic new age.
strategies. In the electronics industry, these strategies are
likely to be quite different, reflecting the enormous diversity       This paper provides a view of cloud computing for the
of the industry itself. From consumer electronics to medical          electronics industry and describes the technologies and
devices, industry sub-segments are all trying to respond to           functions required to improve efficiency, reduce costs and
lower consumer spending and stricter access to capital in their       enable new capabilities.
own unique ways.
                                                                      At play: Integration driven by need to
The closer watch that consumers are keeping on their wallets          innovate and operational excellence
has not affected the desire for intelligent, interactive electronic   With so many manufactured products now incorporating
devices — from the largest flat-panel television to the smallest      electronic components and the pace of commerce so rapid,
radio-frequency identification tag — however. To stay ahead,          the industry has not only grown quickly, but it has also become
electronics companies are feeling the pressure to be the first        far more complex in order to remain competitive. The
to create and seize unrealized opportunities for developing           breakneck pace of technology development has put incredible
innovative products that enable differentiated services.              pressure on original electronics equipment manufacturers
                                                                      (OEMs) to develop new and innovative products as a matter
Breakthrough technologies such as cloud computing can                 of course. And, they must also deliver on a tight schedule,
empower electronics companies, driving the convergence                with fewer resources and lower capital investment, and at
of business and IT. Through this process, the distances and           ever-lower prices. For example, while companies are
costs between companies and their customers are significantly         incorporating innovative technologies that will boost the
reduced and organizations are able to respond to the dynamic          performance of the next phone, camera or computer, they
environment and complexity with operational dexterity,                are also trying to make the products more affordable.
innovation and enhanced customer focus.
Electronics Industry   3




                                                                   To meet consumer and customer needs, companies are actively
                                                                   seeking ways to bring their best offerings to customers and
                                                                   consumers, regardless of geographic location. Unfortunately,
                                                                   parent companies with multiple global subsidiaries often lack
                                                                   the seamless integration that enables them to take advantage of
                                                                   specific needs in local markets. Also, as electronics companies
                                                                   add new capabilities, make strategic acquisitions and enter new
                                                                   market segments, they increase the complexity of operations
The Internet and electronics                                       and the challenges of managing the investment in IT and the
                                                                   ongoing operational cost of IT. To overcome these business
The Internet has permanently changed not just our everyday
lives, but also society at large and how enterprises operate       challenges, an electronics OEM should operate as a single,
around the world:                                                  globally integrated organization. The benefits of doing so can
                                                                   position them to:
•   Intelligent, interactive electronic devices — such as flat
    panel televisions that can receive the latest movies from a
    web subscription service to the small radio-frequency          •   Achieve cost-saving operational efficiencies with economy
    identification tag that track containers on trucks from port       of scale.
    to distribution center — exploit Internet technology to        •   Capture global (and growing) market opportunities.
    enhance the consumer experience and improve how                •   Achieve faster time to market using global scale, expertise
    business is done every day.                                        and resources (skills and IT).
•   Breakthrough Internet technologies such as social media        •   Create the flexibility to quickly respond to change.
    are empowering businesses, driving the convergence of
    business and the web.                                          The emergence of cloud computing, web services and service-
•   The distances between companies and their customers            oriented architecture (SOA), together with new standards, is
    are becoming significantly reduced as the Internet makes       the key to providing the integration that will open up the field
    it possible for them to communicate instantly.                 to innovation, collaboration and operational efficiency.
4   Cloud Computing for Electronics




In this dynamic new age, we strongly believe that deployment      OEMs that seek to enhance the customer experience using
of information technology using cloud will be the key to          direct sales channels need adequate integration. Effective
success over the next decade. The very real challenges facing     order management is easier to achieve when front-end and
the electronics industry — and the trends that will shape its     back-end systems are integrated. Often, however, that is not
future — can now be fulfilled with cloud computing, using         the case. Also complicating matters is data that is fragmented
business process-as-a-service, software-as-a-service, platform-   and difficult to synchronize because it is stored in multiple
as-a-service and infrastructure-as-a-service mechanisms as its    and proprietary enterprise resource planning (ERP),
delivery models.                                                  customer relationship management (CRM) and content
                                                                  management systems.

Enhancing brand value with systems,                               Today, there are a number of options for integrating
application and data integration in                               e-commerce applications and other backend systems. A
the cloud                                                         common approach is to load data required by the e-commerce
New direct sales channels — OEM online and branded                application as needed. Data management solutions vary, and
brick-and-mortar stores — are becoming increasingly               the use of extract-transform-load (ETL) solutions make the
prominent because of their inherently strong profit margins.      job easier. But moving data from the source to the e-commerce
An additional, highly significant benefit that OEM direct         application adds complexity. It also adds processing time,
channels can offer is improved customer value. By facilitating    and it can be difficult to change the data in real-time.
direct control over the quality of the user experience, direct
channels help OEMs deliver what customers demand most.            Cloud computing is an option that can provide the integration
Research by the IBM Institute for Business Value indicates        OEMs need for direct channels without complexity and
that a positive customer experience is a key driver of loyalty.   processing time. The information integration can be brought
                                                                  about much more effectively using software-as-a-service,
                                                                  platform-as-a-service and infrastructure-as-a-service cloud
                                                                  delivery models and SOA. The technology can support
                                                                  anywhere, any time access and real-time information updates
                                                                  that are automatically fed to the ERP systems for the direct or
                                                                  online channels. The resulting improvements in product
                                                                  information availability, timeliness and accuracy, along with
                                                                  order processing that is more efficient and effective, are what
                                                                  drive the most critical benefit for OEMs.
Electronics Industry   5




When customers can find the product information they
want quickly, they return and become loyal customers.
This strengthens the brand of the OEM.

Improving operational efficiency with
cloud computing
The electronics space is characterized by intense price
competition, compressed product life cycles and continuous
pressure to reduce costs. Retailers, hoping to attract customers   Consumer electronics trends
with aggressive sales and promotions, in turn are starting to      The current volatile economic climate has created trends that
put pricing pressure on their OEM suppliers. Players               are having an effect on consumer electronics companies:
throughout the extended supply chain are working down
existing inventories to alleviate the need for working capital.    •   Diminished consumer credit has led to a decrease in
Retailers are delaying or trimming orders and OEM companies            discretionary spending.
are aiming to reduce output levels.                                •   Consumers now perceive the latest products—which many
                                                                       would typically purchase at the earliest possible retail
                                                                       availability—to be luxury items they must save for.
                                                                   •   Increasing insularity and longer working hours are making
                                                                       people worried about the safety and security of their home.
                                                                       Consumers are demanding security systems that can be
                                                                       monitored from a remote location.
                                                                   •   Broadband connectivity for homes is growing at faster rate.
                                                                       The typical flat rate fee structure for broadband connectivity
                                                                       reduces the marginal network cost of additional services to
                                                                       effectively zero.
6   Cloud Computing for Electronics




As a result, proactively managing the supply chain and           With cloud computing, OEMs can create a proactive and
product life cycles to ensure that the cost incurred in the      action-oriented operations environment without a large,
development and marketing of products is recovered before        upfront capital investment in more infrastructure and
the competition introduces a new product is critical. Having     applications or overburdening their servers and data centers.
access to information about consumer preferences, product        Collaboration and advanced analytics tools delivered from
sales trends, customer profiles and channel information,         the cloud can provide the means for sharing information
such as product velocity and the effectiveness of marketing      and making decisions at a lower cost than if they had to
campaigns, can help. Solutions that take information from        implement and maintain various collaboration and business
CRM, ERP and product life cycle management (PLM) systems         analytics applications.
and disseminate it in a standard format and structure for
analysis and identification of problems can contribute to        Cloud computing with SOA can help companies integrate
better product development and inventory management.             information from the market with PLM, procurement,
Visibility of the market and competition at a global level       operations, and logistics systems. The result is a connected,
can be analyzed and advanced analytics solutions can             transparent supply chain and more efficient, proactive
provide alerts to situation like stock outs or product failure   operations. People from different geographies and functions
well in advance.                                                 can travel less and communicate more. Various stakeholders
                                                                 can act as events occur with alerts and events triggered or
The caveat for these solutions is the upfront investment for     activated by key metrics. Experts are readily available for
software and applications and the high processing power          guidance on problems and solutions for smarter, more effective
they require.                                                    resource management.
Electronics Industry   7




Enabling collaborative product                                             Electronics OEMs are having difficulty bringing new products
development with cloud                                                     to market as fast as they need to, primarily because the
Competitive advantage created by going to market first                     majority of their products take more than 100 days to
with innovative new products — be they feature-rich or                     develop, test and release. Also, many products are delivered
value-driven — is critically important in the electronics                  late, and late launches generate less revenue. A typical product
industry. Market demands shift very rapidly in electronics,                development process starts with a design concept that requires
and expectations are invariably high. IBM research indicates               the following input: product objectives, business strategy,
that electronics companies feel these forces more than                     customer buying behavior, and research and development
other industries (Figure 1).                                               (R&D) roadmap. Solution opportunities are explored, selected
                                                                           for best match to requirements and then further refined for
                                                                           plan commitment. The result is a set of product specifications,
      Comparison of competitive differentiators                            features, technology requirements, materials, staffing
                                                                           requirements, competitive positioning and so on.
     Faster response to
          market needs
                                                                           During the process, inputs from various divisions and
 New products/services                                                     participants have to be collected, collated and shared.
         development                                                       The process is iterative and involves many rounds of
          Differentiated                                                   discussions about cost estimates, investments, technology
       product/services
                                                                           manufacturing, skills, tools and methodology, pricing and
 Operational efficiency/                                                   economics. It involves a number of participants spread
         effectiveness                                                     throughout an organization. These participants often need
          Organizational                                                   information stored in various applications and systems in
            governance                                                     different — and sometimes even incompatible — formats and
         Electronics       0       20      40       60       80     100    updated according to need. If this variable space is not
         All Industries                                                    managed well, the result is a longer product development
                                                                           cycle and a greater demand on resources.
Figure 1: Competitive differentiators according to electronics companies
Source: IBM Institute for Business Value
8   Cloud Computing for Electronics




Electronics OEMs have made dramatic reductions in the             For R&D, cloud provides access to the high performance
product development cycle time with product life cycle            computing, storage and network resources necessary for
management (PLM) systems, but the development process             electronic design and simulation. Engineering spending on
remains inefficient. One solution is to integrate PLM systems     IT is under increased scrutiny by CIOs as the burden to
with other business systems, which can support collaborative      refresh engineering workstations, servers, storage and networks
innovation and improve the parts requirements, ordering,          continually to meet new project requirements becomes
supply and delivery processes. Simplifying the development        unsustainable. Cloud makes it possible to provision and
environment and automating processes can also reduce cycle        access interactive and batch engineering analysis workloads
time while supporting quality.                                    and to share resources between project teams very efficiently
                                                                  and with dynamic steering of resource assignments. Designer
Cloud computing with SOA is a cost-effective way for the          access to traditional desk-side workstation environments in
electronics industry to bring about the deeper and faster         the cloud enables them to work as needed and available,
data visibility, collaboration and analysis that can speed        regardless of location.
product development. The cloud delivery model can integrate
information, applications and functions with SOA design           In addition, a well-considered cloud computing approach
technology and little or no capital expenditure. It handles the   makes possible remote, collaborative product development
provisioning of systems and access to services such as design     and management between design, commercial, operations
and process management applications and databases required        and marketing teams. Everyone can access information
for design control and project integrity.                         on demand, which can bolster the trust between the
                                                                  stakeholders and facilitate accurate and reliable decision-
                                                                  making. This approach enables evaluation and action — on
                                                                  demand — so that you can respond more quickly.
Electronics Industry   9




Cloud can also help automate collaborative product
development, coordinate business decisions and eliminate
rework. With cloud, companies can enforce standardized
protocols, synchronize information between systems and
access a centralized database provided by infrastructure-as-a-
service. With automation and standardization, OEMs can
improve development efficiency and avoid costly downstream
errors. This helps to speed time to market and time to value,
which in turn can yield a critical competitive advantage.         The smarter home opportunity

                                                                  By 2013, 1.2 billion connected consumer electronics devices are
Enabling smarter homes with cloud                                 expected in the more than 800 million homes with broadband
The digital revolution has dramatically increased the             connections. OEMs can use cloud to take advantage of this
function and reduced the cost of consumer devices. This has       opportunity in these areas:
led to an explosion of new devices in the home, from digital
TVs and game systems to environmental controls, appliances,       •	   Entertainment	and	convenience: Consumer electronics
                                                                       companies can create open platforms for new lines of
and safety and monitoring devices, along with lifestyle,
                                                                       flat panel televisions with a portal that personalizes
wellness and medical devices. As a result, consumers of various
                                                                       entertainment content from numerous broadcasters and
ages and backgrounds are becoming more receptive to
                                                                       movie studios. This can reduce the number of commercials
connected products and experiences. At the same time, they             viewers have to watch, enable broadcasters and advertisers
are demanding more quality and intuitive interfaces with               to deliver more personalized entertainment options with
these experiences, offering service providers an opportunity           targeted advertisements and provide TV manufacturers
to differentiate with new services and easy-to-use features.           with an opportunity to differentiate their products.
                                                                  •	   Energy	management: Automatically synchronizing lighting,
                                                                       home appliances, climate control sensors and other home
                                                                       electronics minimizes energy use based on changing
                                                                       exterior conditions and usage patterns in the home, which
                                                                       can result in significant cost saving.
                                                                  •	   Safety	and	security:	The ability to deploy home sensors
                                                                       that can instantly notify homeowners, selected neighbors
                                                                       or the police and fire departments can enhance home
                                                                       security and provide peace of mind. These services can
                                                                       also empower family members to remotely check on the
                                                                       safety of children and the well-being of elders.
                                                                  •	   Health	and	wellness: A medical device maker designed
                                                                       embedded software that helps healthcare providers
                                                                       continuously monitor patients with implanted or other
                                                                       at-home medical devices without having hospitalization or
                                                                       office visits. Smarter homes and sensors monitor fitness,
                                                                       well-being and consistent activities. These home health
                                                                       electronic devices can collect evaluative information
                                                                       about current health condition for disease prevention
                                                                       and overall wellness.
10   Cloud Computing for Electronics




This new paradigm introduces opportunities for innovative         For device manufacturers, the incremental cost to connect
services that build on the computational power and scalability    devices that already have substantial intelligence in them is
of the cloud, along with the collective consumer knowledge.       easily offset by a number of benefits. Fewer truck rolls to
Many of these devices can already connect individually to         consumers’ homes reduce the repair and warranty costs and
services in the Internet over the cloud, even though each might   increase the consumer satisfaction for both the manufacturer
use different application protocols and interfaces. Putting the   and the retailer. The potential for product registration
intelligence into services in the cloud reduces the complexity    increases exponentially. Consumers are willing to pay a little
of managing software in the home devices and simplifies the       extra for the assurance that their appliance will not fail at a
interoperability of devices. This is accomplished by bridging     time when it is most inconvenient. Other benefits such as
the services throughout the network with Web service              access to more information, advice and the ability to control
interfaces, translating the different device protocols to a       devices remotely are additional incentives.
common platform, then connecting the devices through the
network cloud.

Data that is aggregated and then stored in the cloud can
provide dramatic new insights about consumer needs and
behavior. Ultimately, this paradigm facilitates a host of
possibilities, from radically improving the performance of
current devices and services, to delivering benefits which have
not yet even been considered.
Electronics Industry   11




Facilitating demand-driven collaboration
with cloud
Electronics is more globalized than many other industries,
which magnifies the effect of supply and demand shocks.
The extended global supply chain introduces vulnerability
to supply constraints and cost changes. For example, the
availability of certain kinds of electronic components can
affect everything from cell phones to televisions to computers
                                                                 The electronics industry in the current economic climate
to toys. On the other side of the equation, there is the
ever-changing electronics marketplace defined by rapidly         The watchword in the electronics industry is volatility.
shifting customer preferences and the exercising of pricing      Electronics OEMs constantly find themselves in a reactive
power. These factors combine to squeeze electronics OEMs,        posture, forced to respond quickly to a wide range of dynamics.
compressing product life cycles and forcing them into            Today’s economic climate, with double digit declines in the
dramatic pricing actions to maintain a competitive edge.         sales of semiconductors and LCDs, only further emphasizes
                                                                 this reality for electronics companies.

                                                                 In the face of this harsh reality, survival in today’s market and
                                                                 positioning the company for future revenue growth remains a
                                                                 top agenda item for industry CEOs. The lowering of costs and
                                                                 improvements in efficiency are seen as the key components of
                                                                 surviving the global recession and emerging stronger than
                                                                 competitors for future growth as the economy recovers.
12   Cloud Computing for Electronics




The best way to cope with changing market conditions              By providing timely, consistent information and automated
is for all companies in the electronics value chain to work       data interchange between systems, cloud can improve
together. With greater transparency of supply chain partner       transparency and reduce errors. The non-proprietary, flexible
activity, automated data collection, collaborating and            nature of cloud means it can easily integrate with the variety
integration of OEM organization and supplier systems,             of systems used by retailers. The result for the business is
meeting demand is easier and yields better results. Automated     faster execution, reduced channel inventory, improved
processes and exception-based information access can improve      resource utilization and better customer service, which,
the forecasting and planning process with retailers and           in turn, can optimize the efficiency and profitability of value
suppliers. The automated electronic exchange of sales,            chain relationships.
pricing, discount, branding and consumer preference data
between retailer and OEM systems can help all organizations       In summary, by delivering IT services when, where and
choose the best marketing strategy.                               how you need them, cloud computing can help OEMs
                                                                  gain competitive advantage and maximize return on
The cloud delivery model is an excellent way to facilitate a      investment. The best cloud computing solution is one that
collaborative value chain with optimized demand planning.         will take high-cost workloads and move them to low-cost
Instead of all the stakeholders investing in expensive            environments that can be dynamically configured and
applications and infrastructure that they then must maintain,     provisioned on demand.
they can access the application, services, infrastructure and
automation they need to exchange information and meet
peaks in demand with scalability and flexibility. Retailers and
OEMs can exchange information and collaborate on marketing
plans and promotions. Suppliers and OEMs can exchange
information about parts, raw materials and more — all without
straining their budgets or data centers. In some cases, the
same services can even be reused.
Electronics Industry   13




Getting started with cloud                                                                                  IBM’s methodology, for example, is to take a component
Cloud computing is worth pursuing for cost reduction,                                                       business model view of an OEM enterprise and identify
integration, speed-to-market and quality benefits. The key                                                  specific workloads that match the characteristics that are
to a successful move to the cloud is to create a cloud                                                      most suitable for movement to a cloud infrastructure.
enablement plan that is not so complicated that it becomes                                                  Figure 2 illustrates a Component Business Model for a
unclear where to begin.                                                                                     consumer electronics company.

Getting precise about which OEM capabilities, functions
and departments can benefit from cloud and moving specific
workloads will be lot more effective than simply trying to
“cloud enable” an entire IT infrastructure all at once.




                                 Consumer Relationship               Client Relationship         Supply Chain (Manufacturing,         Business Management
                                                                                                   Distribution & Logistics)
                                Category/Brand Strategy          Account Strategy and Planning        Supply Chain Planning         Corporate Strategy & Planning
  Strategy &




                                                                       Channel Strategy
   Planning




                               New Market Development                                            Procurement/Sourcing Strategy     Asset Utilization/Capacity Planning

                              Product/Platform/Convergence                                                                             Investment Decisioning
                                                                 Services Partnership Strategy       Services Operations and
                                  Development Strategy                                                Supply Chain Planning
                                                                                                                                   Alliance & Outsourcing Strategy

                                                                                                 Forecast & Demand Management
                              Solutions/Product/Software                                                                                Business Performance
                                Lifecycle Management                 Account Management          Assembly/Production Management             Management
    Monitoring & Management




                                                                                                   Configuration Management

                                                                                                    Supplier Management &          Organization and Process Design
                                                                                                    Customization Tracking
                                   Category/Brand                  Channel Management
                                    Management                                                      Distribution and Logistics
                                                                                                    Partnership Management             External Market Analysis
                                                                                                 Inventory Management & Tracking

                                    Services/Solutions                                                 Reverse Logistics &             Outsourcing Management
                                                                     Services Management          Parts Fulfillment Management
                                 Innovation Management
                                                                                                     Equipment Maintenance &             Legal and Regulatory
                                                                                                          Management                         Compliance

                               Solutions/Product/Software                                                                                Indirect Procurement
                                      Development                   Business Development         Purchasing & Contract Execution

                                                                 Sales Promotion & Execution          Production & Assembly          Finance, Accounting and GL
   Execution




                                                                         Order Execution                  Configuration                    HR Administration
                                 Marketing Execution
                                                                   Services Delivery/Solutions      Warehouse & Transportation
                                                                                                            Logistics                 IT Systems and Operations
                                                                           Execution
                                                                                                                                   Treasury and Risk Management
                                   Consumer Services                                             Supplier Contracts Management
                              Delivery/Solutions Execution            After Sales Support
                                                                                                                                         Facilities Management

                                  Business components that may
                                  harness the power of cloud


Figure 2: Component business model for a consumer electronics company
14     Cloud Computing for Electronics




This model has broken down consumer electronics functions                                                                                                                                                  Figures 3 and 4 show similar component business models
into four parts: consumer relationship; client relationship;                                                                                                                                               for the semiconductor segment and communication service
supply chain management, manufacturing, distribution/                                                                                                                                                      providers.
logistics; and business management. On the y axis, the
components are associated with a specific stage: strategy
and planning; monitor and manage; and execution. In each
category, the components that could be considered good cloud
candidates are identified with a symbol. Of note is the fact that
the entire supply chain category is a candidate for cloud.



                         Market & Product                                                                                                           Demand & Customer              Manufacturing                                   Distribution                                        Business & Risk
                           Positioning                                                                                                                 Management                                                                  & Logistics                                          Management

                                                                                                                                                     Global Account Strategy      Operations Planning                                                                                  Corporate Strategy &
                     Demand Generation




                                                           Innovation Strategy
                     and Market Making




                                                                                                                                                                                       Strategy                                                                                              Planning
                                                                                                       Platform Strategy




                                                                                                                                                                                                                                                              Logistics Strategy
                                                                                                                                                                                                              Channel Strategy



                                                                                                                                                                                                                                         Partner Strategy




                                                                                                                                                        Pricing Strategy
                                                                                                                                                                                  Production Strategy                                                                                 Alliance Management
                                                                                                                                                        Up-sell, Cross-sell
     Strategy                                                                                                                                               Strategy             Procurement & Sourcing                                                                             Line of Business Planning
                                                                                                                                                                                        Strategy                                                                                       Utilization of Assets
                                                                                                                                                     Services & After Sales
                                                                                                                                                           Strategy                Supplier Selection                                                                                 Investment Planning
                                                                                                                                                                                                                                                                                      Outsourcing Strategy
                                                                                                                                                                                Forecasting and Demand
                                                                                                                                                     GTM Coverage Model            Management / sop
                                                                                                                                                                                                                                       Performance Tracking
                                                                                                                                                                                                              Partner Management




                                                                                                                                                                                                                                                                                     Business Performance
                                                                                                                           Environmental Planning




                                                                                                                                                                                                                                        Channel and Partner




                                                                                                                                                        Account Specific
                                          Design & Development




                                                                                                                                                                                                                                                                Reverse Logistics




                                                                                                                                                                                Production Optimizations                                                                                 Management
                                                                                 PLM for End-of-Life
                   Brand Development




                                                                                                                                                           Strategy
                                            PLM New Product




                                                                                                                                                                                      Operations
                                                                                                                                                                                                                                                                    Planning




                                                                                                                                                                                                                                                                                       Organization and
                                                                                                                                                      Customer Allocation         Product and Process
                                                                                      Planning
                        Tracking




                                                                                                                                                                                                                                                                                       Process Design
     Monitor &                                                                                                                                                                       Quality Control
     Manage                                                                                                                                                                       Supplier Management                                                                                 Legal and Regulatory
                                                                                                                                                     Incentive Management                                                                                                                 Compliance

                                                                                                                                                     Customer Feedback &         Inventory Management                                                                                     Outsourcing
                                                                                                                                                        Issue Tracking                                                                                                                    Management
                                                                                                                                                                                 Spares and Equipment
                                                                                                                                                                                 Maintenance Planning      Warehousing Transportation
                   Marketing Communications                                                                                                           Manage     Customer                                  Management Management
                     Planning and Tracking                                                                                                            Quotes    Configuration                                                                                                       Treasury and    Finance,
                                                                                                                                                                                                                                                                                        Risk       Accounting
                                                                                                                                                                                 Production & Capacity                                                                              Management       and GL
                                                                                                                                                     Business Development             Scheduling
                                          Product Catalog
                                         Classification and                                                                                                                     Manufacturing Execution                  Partner Contract
                                           Maintenance                                                                                               Collaborative Account                                                  Execution                                                 Indirect Procurement/
                                                                                                                                                           Planning                Plant Maintenance                                                                                       MRO Buying
     Execution                                                                                                                                          Order Execution
                                         Product Launch                                                                                                                           Purchasing & Supplier                                                                                    Facilities
                                                                                                                                                                                       Validation                                    Partner                                              Management
                                                                                                                                                      Customer Feedback                                                            Enablement
                                                                                                                                                          Execution               Inventory Tracking &                                                                                        HR
                            Prototype Development
                                                                                                                                                           Post-Sales               Parts Movement                                                                                       Administration
                                         Product Offering                                                                                                                                                                  Reverse Logistics
                                                                                                                                                     Environmental Service      Environmental Compliance                      Execution                                                  IT Systems and
                                          Management                                                                                                       Planning                    Execution                                                                                           Operations

                 Business components that may
                 harness the power of cloud



Figure 3: Business component model for the semiconductor segment
Electronics Industry   15




                  Customer             Business           Compliance,         Information             Solution                Solution Value Chain
                 Relationship          & Finance          Risk & Quality      Management            Development         (Supply Chain, Support & Services)

                                        Business &                                                   Research &
                 Client Business                             Business
                                                                                 Asset &                                       Value Chain Strategy
                                     Finance Strategy                                               Development
                  Development                                Resilience
                                                                               Information
                                                                               Management             Strategy
                                    Business Portfolio        Strategy
                                                                                 Strategy
                    Market            Management                                                  Platform Strategy
    Directing     Management                                                                                                  Value Chain Planning
                                     Bus. Enterprise
                                      Architecture          Regulatory         Knowledge
                    Channel                                 Compliance         Management           Development
                    Strategy           Enterprise            Strategy           Strategy             Capability            Value Chain Rules & Policies
                                    Resource Strategy                                               Management

                 Market Portfolio   Manage Standard       Business Process                            Solutions
                  Management        Business Models         Compliance         Information           Architecture           Value Chain Management
                                       Financial                                Resource
                  Client profile     Management           Security, Privacy    Management         Develop. Process
                  management                              & Data Protection                         Deployment
   Controlling                        Bus. Process                                                                       Demand & Supply Management
                  Opportunity         Performance          Integrated Risk                          Development
                  Management                                Management          Intellectual        Program Mgt.
                                     IT Management                               Property
                                                                                                                        Partner Process       Partner
                     Sales          Human Resources         Regulatory         Management         Release Integration     Integration       Management
                  Management          Management          Compliance Mgt.                              Planning

                   Account &             Financial           Implement        Data & Content          Research           Procurement         Services
                    Territory           Operations           Compliance        Management                                 Execution         Management
                  Management                                  Policies                                  Solution                               Solution
                                     Bus. Processes                             Knowledge                                 Production
                                                                                Capture &             Engineering                            Operations &
   Executing        Solution
                                    & IT Infrastructure
                                                              Quality           Availability       Solution Compo-       Management          Maintenance
                    Marketing                               Management                            nent Development          Solution         Warranty
                                     HR Operations
                                                                              IP Capitalization      Collaborative        Integration       Management
                    Manage                               Business                                      Design-In
                    Contract        Legal Management   Resilience &           Asset Lifecycle        Engineering           Solution        Client Inventory
                    Lifecycle           & Support    Disaster recovery         Management              support             Logistics        Management

           Business components that may
           harness the power of cloud


Figure 4: Component business model for communication service providers


One way to begin to use cloud computing is to move                                                     IBM cloud solutions
noncritical services to the cloud first. As a company gains                                            Cloud offerings from IBM, such as Smart Business Desktop,
confidence, some of the more critical services can then become                                         LotusLive™, Smart Business Storage Cloud and Smart
part of the cloud. The choice of what to move also depends on                                          Business Development and Test on the Cloud, provide the
the cloud deployment model selected: private: private hosted;                                          power to collaborate in real time on mission-critical tasks,
public; and hybrid. Other services that are good candidates for                                        offer access to scalable high power computing and help reduce
the cloud are e-commerce transactions, sales management,                                               infrastructure cost and investments.
supply chain planning, test and development and business
process management.

No matter where you start, IBM has solutions that can help.
16   Cloud Computing for Electronics




Large scale storage on the cloud with IBM Smart                    Real-time collaboration with partners, regulatory
Business Storage Cloud                                             agencies and suppliers with IBM LotusLive
Raw storage growth is being driven by the widespread use of        Fierce competition and dynamic customer demand are putting
email, need for instant file access for business reasons and the   pressure on electronic companies to introduce innovative
capture of more detailed business data structures to meet          products at lower costs on a regular basis. This industry is
regulatory requirements. Also, OEMs maintain all kinds of          facing a very real challenge as it attempts to manage enterprise
product information, engineering data and customer feedback.       risk, which is resulting from the faster product life cycle.
Meanwhile, demands for redundancy and high availability can        The failure or delay in product launch incurs huge costs.
easily triple the size of an enterprise data storage set.          Mitigating this risk requires collaboration between multiple
                                                                   stakeholders with on-demand transfer of data and information
IBM Smart Business Storage Cloud can help electronics              between suppliers, vendors, R&D teams, marketing and
companies successfully deploy a high-performance, scalable         production functions and regulatory agencies for product
storage virtualization solution to facilitate growth and           approvals and validations. IBM LotusLive is a cloud solution
innovation at lower operational costs. As data volumes grow        with the collaboration features needed for effectively handling
and the ability to handle various file formats becomes more        such issues.
complex, this solution can grow to support efficient and
cost-effective access to data without degradation of               LotusLive is a collection of integrated, online collaboration
performance and with fewer outages.                                solutions and social networking services for your business.
                                                                   People can meet online, share files, chat, manage projects and
                                                                   network with potential clients, anywhere, anytime. Whether
                                                                   someone works remotely, manages remote teams or just needs
                                                                   one simple place to bring colleagues together, LotusLive
                                                                   delivers a securely designed environment that facilitates
                                                                   connection, communication and collaboration.
Electronics Industry   17




Improve time-to-market on high-technology                          Engineering and scientific computing
applications with IBM Smart Business Development                   Billions of dollars are spent on R&D and product design as
and Test on the IBM Cloud                                          companies feel the pressure to bring innovative products to
Electronic companies are under constant pressure to innovate       market on time, at cost, while meeting targeted objectives for
and use IT to integrate the information. As a result, developers   high quality. There is limited time to discover problems in the
for OEMs are being asked to update and develop applications        physical space, so a great deal of design planning, exploration
that incorporate latest business needs with new programming        and detailed implementation must be modeled and tested in
languages and software. However, traditional development and       the virtual realm before realizing in the physical. This often
testing environments pose several challenges: high labor and       requires tremendous amounts of processing power to support
capital costs, long development cycles and greater risk for        fundamental research, engineering design and analysis
configuration errors. Developers are now finding ways to           applications The high computing resources needed for these
meet these challenges using cloud computing.                       processes are very expensive to manage and can be under
                                                                   utilized in one phase and inadequate in another.
IBM Smart Business Development and Test on the IBM
Cloud provides rapid access to a security-rich, enterprise-class   Today the IBM Smart Business Development and Test on
development and test environment. The standardized                 the IBM Cloud can provide OEMs with the power and
development and test environment can help developers for           flexibility to handle these demanding computing needs.
electronics companies test and deploy applications with            Peaks and valleys might still exist, but IBM can help smooth
reduced capital and operational costs. There is virtually no       them out. Over time, IBM will announce additional offerings
infrastructure to maintain and electronics companies benefit       specifically targeting engineering and scientific computing.
from pay-as-you-go pricing for their development and testing
resources. And, they can set up more accurate test
environments in minutes versus weeks using standardized
configurations.
18   Cloud Computing for Electronics




Desktop virtualization with IBM Smart Desktop                    Conclusion: Work with IBM to use
cloud computing solutions
                                                                 today’s cloud technology to build
The electronics industry is highly globalized, with operations
in low-cost manufacturing hubs in remote locations and
                                                                 tomorrow’s solutions
                                                                 Over the past decade, marketplace dynamics have
various distribution locations. The creation of a secure
                                                                 changed dramatically. Globalization, deregulation,
IT environment that these hubs, distribution centers and a
                                                                 commoditization — and, in particular, the impact of the
mobile sales force can use to access and share information
                                                                 Internet — have been significant drivers of business
and applications remotely would require a major investment
                                                                 transformation. This is particularly true of the electronics
of capital and resources that is rarely feasible.
                                                                 industry, which creates products both for end users (such
                                                                 as consumer electronics) and other manufacturers (such as
IBM Smart Business Desktop cloud computing services can
                                                                 office equipment providers and network equipment providers).
help OEMs provide “anytime, anywhere” access to
                                                                 With so many manufactured products now incorporating
applications, information and resources. For OEMs that need
                                                                 electronic components and the pace of commerce so rapid,
to provide simplified, secure access to information and reduce
                                                                 the industry has not only grown quickly — it has also become
IT cost, complexity and energy consumption, IBM offers
                                                                 far more competitive.
desktop virtualization solutions using cloud computing that
centralize a distributed client environment, help safeguard
                                                                 To meet today’s business challenges, an electronics OEM
data and applications, help increase business flexibility and
                                                                 should operate as a single, globally integrated organization
help reduce the cost of desktop hardware and management.
                                                                 that has overcome disparate, inflexible, poorly integrated IT
                                                                 architectures, a lack of process coordination and insufficient
                                                                 collaboration. Cloud computing is an excellent option for
                                                                 achieving global integration.
Electronics Industry   19




Cloud computing solutions provide the resources, power and          •	   Optimized	automation	and	integration. Provide an open
infrastructure necessary for global integration with little              enterprise data and process integration framework for existing
upfront capital investment and without taxing resources,                 and new manufacturing applications.
people and processes. With cloud computing solutions from           •	   Expert	collaboration	functions. Enable or extend the ability
IBM, electronics companies can gain:                                     to collaborate with experts on challenges and solutions
                                                                         instantly using collaboration technologies and shared
•	   Visualization	of	contextual	information	all	along	the	value	        information — all available from an exciting new vision of
     chain. View the entire supply chain network of distributors,        the business control room.
     plants, warehouses and logistics providers in a fast and       •	   Enterprise	connectivity	with	ERP	and	other	systems.
     intuitive graphical interface, where data from every                Share critical operational information with other enterprise
     stakeholder is presented in hierarchical levels of detail,          applications, such as procurement and ERP; this makes it
     ready for analysis and decision making.                             possible for extended business users to plan, forecast and
•	   Better	decisions	with	sophisticated	measurement	and	                respond to business imperatives better.
     predictive	analysis. Perform deeper and more sophisticated     •	   Collaboration	tools. Knowledge sharing, messaging, video
     analysis of your market, distribution networks and demand,          conferencing and screen sharing can drive productivity to
     viewing all KPIs and measurements in the right business             new levels.
     context, for both real-time decision-making and operational
     planning.                                                      Change is possible. The tools exist today
•	   Intelligent	alerts	and	event	management. Work with             Get started by developing a strategy to make the most of cloud
     intelligent, predictive, sophisticated alerts that drive       computing. Your IBM cloud computing roadmap speeds time
     information and action to both human and system                to value and lets you take action in the smartest way possible.
     participants.
                                                                    For more information, visit:

                                                                    ibm.com/electronics
© Copyright IBM Corporation 2011

  IBM Corporation
  Route 100
  Somers, NY 10589
  U.S.A.

  Produced in the United States of America
  January 2011
  All Rights Reserved

  IBM, the IBM logo, ibm.com, and LotusLive are trademarks or
  registered trademarks of International Business Machines Corporation
  in the United States, other countries, or both. If these and other IBM
  trademarked terms are marked on their first occurrence in this
  information with a trademark symbol (® or TM), these symbols indicate
  U.S. registered or common law trademarks owned by IBM at the time
  this information was published. Such trademarks may also be registered
  or common law trademarks in other countries A current list of IBM
  trademarks is available on the Web at “Copyright and trademark
  information” at ibm.com/legal/copytrade.shtml

  Other product, company or service names may be trademarks or
  service marks of others.


          Please Recycle




                                                  ELW0-3002-USEN-00

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Cloud Computing for Electronics

  • 1. IBM Sales and Distribution Electronics Industry White paper Cloud Computing for Electronics
  • 2. 2 Cloud Computing for Electronics Staying Ahead with Cost-effective Cloud IBM® believes that cloud computing technologies are Computing particularly well-suited for organizations in the electronics Since the crisis in the financial markets in 2008, global industry that seek to build a proactive approach to this business leaders have been aggressively rethinking their dynamic new age. strategies. In the electronics industry, these strategies are likely to be quite different, reflecting the enormous diversity This paper provides a view of cloud computing for the of the industry itself. From consumer electronics to medical electronics industry and describes the technologies and devices, industry sub-segments are all trying to respond to functions required to improve efficiency, reduce costs and lower consumer spending and stricter access to capital in their enable new capabilities. own unique ways. At play: Integration driven by need to The closer watch that consumers are keeping on their wallets innovate and operational excellence has not affected the desire for intelligent, interactive electronic With so many manufactured products now incorporating devices — from the largest flat-panel television to the smallest electronic components and the pace of commerce so rapid, radio-frequency identification tag — however. To stay ahead, the industry has not only grown quickly, but it has also become electronics companies are feeling the pressure to be the first far more complex in order to remain competitive. The to create and seize unrealized opportunities for developing breakneck pace of technology development has put incredible innovative products that enable differentiated services. pressure on original electronics equipment manufacturers (OEMs) to develop new and innovative products as a matter Breakthrough technologies such as cloud computing can of course. And, they must also deliver on a tight schedule, empower electronics companies, driving the convergence with fewer resources and lower capital investment, and at of business and IT. Through this process, the distances and ever-lower prices. For example, while companies are costs between companies and their customers are significantly incorporating innovative technologies that will boost the reduced and organizations are able to respond to the dynamic performance of the next phone, camera or computer, they environment and complexity with operational dexterity, are also trying to make the products more affordable. innovation and enhanced customer focus.
  • 3. Electronics Industry 3 To meet consumer and customer needs, companies are actively seeking ways to bring their best offerings to customers and consumers, regardless of geographic location. Unfortunately, parent companies with multiple global subsidiaries often lack the seamless integration that enables them to take advantage of specific needs in local markets. Also, as electronics companies add new capabilities, make strategic acquisitions and enter new market segments, they increase the complexity of operations The Internet and electronics and the challenges of managing the investment in IT and the ongoing operational cost of IT. To overcome these business The Internet has permanently changed not just our everyday lives, but also society at large and how enterprises operate challenges, an electronics OEM should operate as a single, around the world: globally integrated organization. The benefits of doing so can position them to: • Intelligent, interactive electronic devices — such as flat panel televisions that can receive the latest movies from a web subscription service to the small radio-frequency • Achieve cost-saving operational efficiencies with economy identification tag that track containers on trucks from port of scale. to distribution center — exploit Internet technology to • Capture global (and growing) market opportunities. enhance the consumer experience and improve how • Achieve faster time to market using global scale, expertise business is done every day. and resources (skills and IT). • Breakthrough Internet technologies such as social media • Create the flexibility to quickly respond to change. are empowering businesses, driving the convergence of business and the web. The emergence of cloud computing, web services and service- • The distances between companies and their customers oriented architecture (SOA), together with new standards, is are becoming significantly reduced as the Internet makes the key to providing the integration that will open up the field it possible for them to communicate instantly. to innovation, collaboration and operational efficiency.
  • 4. 4 Cloud Computing for Electronics In this dynamic new age, we strongly believe that deployment OEMs that seek to enhance the customer experience using of information technology using cloud will be the key to direct sales channels need adequate integration. Effective success over the next decade. The very real challenges facing order management is easier to achieve when front-end and the electronics industry — and the trends that will shape its back-end systems are integrated. Often, however, that is not future — can now be fulfilled with cloud computing, using the case. Also complicating matters is data that is fragmented business process-as-a-service, software-as-a-service, platform- and difficult to synchronize because it is stored in multiple as-a-service and infrastructure-as-a-service mechanisms as its and proprietary enterprise resource planning (ERP), delivery models. customer relationship management (CRM) and content management systems. Enhancing brand value with systems, Today, there are a number of options for integrating application and data integration in e-commerce applications and other backend systems. A the cloud common approach is to load data required by the e-commerce New direct sales channels — OEM online and branded application as needed. Data management solutions vary, and brick-and-mortar stores — are becoming increasingly the use of extract-transform-load (ETL) solutions make the prominent because of their inherently strong profit margins. job easier. But moving data from the source to the e-commerce An additional, highly significant benefit that OEM direct application adds complexity. It also adds processing time, channels can offer is improved customer value. By facilitating and it can be difficult to change the data in real-time. direct control over the quality of the user experience, direct channels help OEMs deliver what customers demand most. Cloud computing is an option that can provide the integration Research by the IBM Institute for Business Value indicates OEMs need for direct channels without complexity and that a positive customer experience is a key driver of loyalty. processing time. The information integration can be brought about much more effectively using software-as-a-service, platform-as-a-service and infrastructure-as-a-service cloud delivery models and SOA. The technology can support anywhere, any time access and real-time information updates that are automatically fed to the ERP systems for the direct or online channels. The resulting improvements in product information availability, timeliness and accuracy, along with order processing that is more efficient and effective, are what drive the most critical benefit for OEMs.
  • 5. Electronics Industry 5 When customers can find the product information they want quickly, they return and become loyal customers. This strengthens the brand of the OEM. Improving operational efficiency with cloud computing The electronics space is characterized by intense price competition, compressed product life cycles and continuous pressure to reduce costs. Retailers, hoping to attract customers Consumer electronics trends with aggressive sales and promotions, in turn are starting to The current volatile economic climate has created trends that put pricing pressure on their OEM suppliers. Players are having an effect on consumer electronics companies: throughout the extended supply chain are working down existing inventories to alleviate the need for working capital. • Diminished consumer credit has led to a decrease in Retailers are delaying or trimming orders and OEM companies discretionary spending. are aiming to reduce output levels. • Consumers now perceive the latest products—which many would typically purchase at the earliest possible retail availability—to be luxury items they must save for. • Increasing insularity and longer working hours are making people worried about the safety and security of their home. Consumers are demanding security systems that can be monitored from a remote location. • Broadband connectivity for homes is growing at faster rate. The typical flat rate fee structure for broadband connectivity reduces the marginal network cost of additional services to effectively zero.
  • 6. 6 Cloud Computing for Electronics As a result, proactively managing the supply chain and With cloud computing, OEMs can create a proactive and product life cycles to ensure that the cost incurred in the action-oriented operations environment without a large, development and marketing of products is recovered before upfront capital investment in more infrastructure and the competition introduces a new product is critical. Having applications or overburdening their servers and data centers. access to information about consumer preferences, product Collaboration and advanced analytics tools delivered from sales trends, customer profiles and channel information, the cloud can provide the means for sharing information such as product velocity and the effectiveness of marketing and making decisions at a lower cost than if they had to campaigns, can help. Solutions that take information from implement and maintain various collaboration and business CRM, ERP and product life cycle management (PLM) systems analytics applications. and disseminate it in a standard format and structure for analysis and identification of problems can contribute to Cloud computing with SOA can help companies integrate better product development and inventory management. information from the market with PLM, procurement, Visibility of the market and competition at a global level operations, and logistics systems. The result is a connected, can be analyzed and advanced analytics solutions can transparent supply chain and more efficient, proactive provide alerts to situation like stock outs or product failure operations. People from different geographies and functions well in advance. can travel less and communicate more. Various stakeholders can act as events occur with alerts and events triggered or The caveat for these solutions is the upfront investment for activated by key metrics. Experts are readily available for software and applications and the high processing power guidance on problems and solutions for smarter, more effective they require. resource management.
  • 7. Electronics Industry 7 Enabling collaborative product Electronics OEMs are having difficulty bringing new products development with cloud to market as fast as they need to, primarily because the Competitive advantage created by going to market first majority of their products take more than 100 days to with innovative new products — be they feature-rich or develop, test and release. Also, many products are delivered value-driven — is critically important in the electronics late, and late launches generate less revenue. A typical product industry. Market demands shift very rapidly in electronics, development process starts with a design concept that requires and expectations are invariably high. IBM research indicates the following input: product objectives, business strategy, that electronics companies feel these forces more than customer buying behavior, and research and development other industries (Figure 1). (R&D) roadmap. Solution opportunities are explored, selected for best match to requirements and then further refined for plan commitment. The result is a set of product specifications, Comparison of competitive differentiators features, technology requirements, materials, staffing requirements, competitive positioning and so on. Faster response to market needs During the process, inputs from various divisions and New products/services participants have to be collected, collated and shared. development The process is iterative and involves many rounds of Differentiated discussions about cost estimates, investments, technology product/services manufacturing, skills, tools and methodology, pricing and Operational efficiency/ economics. It involves a number of participants spread effectiveness throughout an organization. These participants often need Organizational information stored in various applications and systems in governance different — and sometimes even incompatible — formats and Electronics 0 20 40 60 80 100 updated according to need. If this variable space is not All Industries managed well, the result is a longer product development cycle and a greater demand on resources. Figure 1: Competitive differentiators according to electronics companies Source: IBM Institute for Business Value
  • 8. 8 Cloud Computing for Electronics Electronics OEMs have made dramatic reductions in the For R&D, cloud provides access to the high performance product development cycle time with product life cycle computing, storage and network resources necessary for management (PLM) systems, but the development process electronic design and simulation. Engineering spending on remains inefficient. One solution is to integrate PLM systems IT is under increased scrutiny by CIOs as the burden to with other business systems, which can support collaborative refresh engineering workstations, servers, storage and networks innovation and improve the parts requirements, ordering, continually to meet new project requirements becomes supply and delivery processes. Simplifying the development unsustainable. Cloud makes it possible to provision and environment and automating processes can also reduce cycle access interactive and batch engineering analysis workloads time while supporting quality. and to share resources between project teams very efficiently and with dynamic steering of resource assignments. Designer Cloud computing with SOA is a cost-effective way for the access to traditional desk-side workstation environments in electronics industry to bring about the deeper and faster the cloud enables them to work as needed and available, data visibility, collaboration and analysis that can speed regardless of location. product development. The cloud delivery model can integrate information, applications and functions with SOA design In addition, a well-considered cloud computing approach technology and little or no capital expenditure. It handles the makes possible remote, collaborative product development provisioning of systems and access to services such as design and management between design, commercial, operations and process management applications and databases required and marketing teams. Everyone can access information for design control and project integrity. on demand, which can bolster the trust between the stakeholders and facilitate accurate and reliable decision- making. This approach enables evaluation and action — on demand — so that you can respond more quickly.
  • 9. Electronics Industry 9 Cloud can also help automate collaborative product development, coordinate business decisions and eliminate rework. With cloud, companies can enforce standardized protocols, synchronize information between systems and access a centralized database provided by infrastructure-as-a- service. With automation and standardization, OEMs can improve development efficiency and avoid costly downstream errors. This helps to speed time to market and time to value, which in turn can yield a critical competitive advantage. The smarter home opportunity By 2013, 1.2 billion connected consumer electronics devices are Enabling smarter homes with cloud expected in the more than 800 million homes with broadband The digital revolution has dramatically increased the connections. OEMs can use cloud to take advantage of this function and reduced the cost of consumer devices. This has opportunity in these areas: led to an explosion of new devices in the home, from digital TVs and game systems to environmental controls, appliances, • Entertainment and convenience: Consumer electronics companies can create open platforms for new lines of and safety and monitoring devices, along with lifestyle, flat panel televisions with a portal that personalizes wellness and medical devices. As a result, consumers of various entertainment content from numerous broadcasters and ages and backgrounds are becoming more receptive to movie studios. This can reduce the number of commercials connected products and experiences. At the same time, they viewers have to watch, enable broadcasters and advertisers are demanding more quality and intuitive interfaces with to deliver more personalized entertainment options with these experiences, offering service providers an opportunity targeted advertisements and provide TV manufacturers to differentiate with new services and easy-to-use features. with an opportunity to differentiate their products. • Energy management: Automatically synchronizing lighting, home appliances, climate control sensors and other home electronics minimizes energy use based on changing exterior conditions and usage patterns in the home, which can result in significant cost saving. • Safety and security: The ability to deploy home sensors that can instantly notify homeowners, selected neighbors or the police and fire departments can enhance home security and provide peace of mind. These services can also empower family members to remotely check on the safety of children and the well-being of elders. • Health and wellness: A medical device maker designed embedded software that helps healthcare providers continuously monitor patients with implanted or other at-home medical devices without having hospitalization or office visits. Smarter homes and sensors monitor fitness, well-being and consistent activities. These home health electronic devices can collect evaluative information about current health condition for disease prevention and overall wellness.
  • 10. 10 Cloud Computing for Electronics This new paradigm introduces opportunities for innovative For device manufacturers, the incremental cost to connect services that build on the computational power and scalability devices that already have substantial intelligence in them is of the cloud, along with the collective consumer knowledge. easily offset by a number of benefits. Fewer truck rolls to Many of these devices can already connect individually to consumers’ homes reduce the repair and warranty costs and services in the Internet over the cloud, even though each might increase the consumer satisfaction for both the manufacturer use different application protocols and interfaces. Putting the and the retailer. The potential for product registration intelligence into services in the cloud reduces the complexity increases exponentially. Consumers are willing to pay a little of managing software in the home devices and simplifies the extra for the assurance that their appliance will not fail at a interoperability of devices. This is accomplished by bridging time when it is most inconvenient. Other benefits such as the services throughout the network with Web service access to more information, advice and the ability to control interfaces, translating the different device protocols to a devices remotely are additional incentives. common platform, then connecting the devices through the network cloud. Data that is aggregated and then stored in the cloud can provide dramatic new insights about consumer needs and behavior. Ultimately, this paradigm facilitates a host of possibilities, from radically improving the performance of current devices and services, to delivering benefits which have not yet even been considered.
  • 11. Electronics Industry 11 Facilitating demand-driven collaboration with cloud Electronics is more globalized than many other industries, which magnifies the effect of supply and demand shocks. The extended global supply chain introduces vulnerability to supply constraints and cost changes. For example, the availability of certain kinds of electronic components can affect everything from cell phones to televisions to computers The electronics industry in the current economic climate to toys. On the other side of the equation, there is the ever-changing electronics marketplace defined by rapidly The watchword in the electronics industry is volatility. shifting customer preferences and the exercising of pricing Electronics OEMs constantly find themselves in a reactive power. These factors combine to squeeze electronics OEMs, posture, forced to respond quickly to a wide range of dynamics. compressing product life cycles and forcing them into Today’s economic climate, with double digit declines in the dramatic pricing actions to maintain a competitive edge. sales of semiconductors and LCDs, only further emphasizes this reality for electronics companies. In the face of this harsh reality, survival in today’s market and positioning the company for future revenue growth remains a top agenda item for industry CEOs. The lowering of costs and improvements in efficiency are seen as the key components of surviving the global recession and emerging stronger than competitors for future growth as the economy recovers.
  • 12. 12 Cloud Computing for Electronics The best way to cope with changing market conditions By providing timely, consistent information and automated is for all companies in the electronics value chain to work data interchange between systems, cloud can improve together. With greater transparency of supply chain partner transparency and reduce errors. The non-proprietary, flexible activity, automated data collection, collaborating and nature of cloud means it can easily integrate with the variety integration of OEM organization and supplier systems, of systems used by retailers. The result for the business is meeting demand is easier and yields better results. Automated faster execution, reduced channel inventory, improved processes and exception-based information access can improve resource utilization and better customer service, which, the forecasting and planning process with retailers and in turn, can optimize the efficiency and profitability of value suppliers. The automated electronic exchange of sales, chain relationships. pricing, discount, branding and consumer preference data between retailer and OEM systems can help all organizations In summary, by delivering IT services when, where and choose the best marketing strategy. how you need them, cloud computing can help OEMs gain competitive advantage and maximize return on The cloud delivery model is an excellent way to facilitate a investment. The best cloud computing solution is one that collaborative value chain with optimized demand planning. will take high-cost workloads and move them to low-cost Instead of all the stakeholders investing in expensive environments that can be dynamically configured and applications and infrastructure that they then must maintain, provisioned on demand. they can access the application, services, infrastructure and automation they need to exchange information and meet peaks in demand with scalability and flexibility. Retailers and OEMs can exchange information and collaborate on marketing plans and promotions. Suppliers and OEMs can exchange information about parts, raw materials and more — all without straining their budgets or data centers. In some cases, the same services can even be reused.
  • 13. Electronics Industry 13 Getting started with cloud IBM’s methodology, for example, is to take a component Cloud computing is worth pursuing for cost reduction, business model view of an OEM enterprise and identify integration, speed-to-market and quality benefits. The key specific workloads that match the characteristics that are to a successful move to the cloud is to create a cloud most suitable for movement to a cloud infrastructure. enablement plan that is not so complicated that it becomes Figure 2 illustrates a Component Business Model for a unclear where to begin. consumer electronics company. Getting precise about which OEM capabilities, functions and departments can benefit from cloud and moving specific workloads will be lot more effective than simply trying to “cloud enable” an entire IT infrastructure all at once. Consumer Relationship Client Relationship Supply Chain (Manufacturing, Business Management Distribution & Logistics) Category/Brand Strategy Account Strategy and Planning Supply Chain Planning Corporate Strategy & Planning Strategy & Channel Strategy Planning New Market Development Procurement/Sourcing Strategy Asset Utilization/Capacity Planning Product/Platform/Convergence Investment Decisioning Services Partnership Strategy Services Operations and Development Strategy Supply Chain Planning Alliance & Outsourcing Strategy Forecast & Demand Management Solutions/Product/Software Business Performance Lifecycle Management Account Management Assembly/Production Management Management Monitoring & Management Configuration Management Supplier Management & Organization and Process Design Customization Tracking Category/Brand Channel Management Management Distribution and Logistics Partnership Management External Market Analysis Inventory Management & Tracking Services/Solutions Reverse Logistics & Outsourcing Management Services Management Parts Fulfillment Management Innovation Management Equipment Maintenance & Legal and Regulatory Management Compliance Solutions/Product/Software Indirect Procurement Development Business Development Purchasing & Contract Execution Sales Promotion & Execution Production & Assembly Finance, Accounting and GL Execution Order Execution Configuration HR Administration Marketing Execution Services Delivery/Solutions Warehouse & Transportation Logistics IT Systems and Operations Execution Treasury and Risk Management Consumer Services Supplier Contracts Management Delivery/Solutions Execution After Sales Support Facilities Management Business components that may harness the power of cloud Figure 2: Component business model for a consumer electronics company
  • 14. 14 Cloud Computing for Electronics This model has broken down consumer electronics functions Figures 3 and 4 show similar component business models into four parts: consumer relationship; client relationship; for the semiconductor segment and communication service supply chain management, manufacturing, distribution/ providers. logistics; and business management. On the y axis, the components are associated with a specific stage: strategy and planning; monitor and manage; and execution. In each category, the components that could be considered good cloud candidates are identified with a symbol. Of note is the fact that the entire supply chain category is a candidate for cloud. Market & Product Demand & Customer Manufacturing Distribution Business & Risk Positioning Management & Logistics Management Global Account Strategy Operations Planning Corporate Strategy & Demand Generation Innovation Strategy and Market Making Strategy Planning Platform Strategy Logistics Strategy Channel Strategy Partner Strategy Pricing Strategy Production Strategy Alliance Management Up-sell, Cross-sell Strategy Strategy Procurement & Sourcing Line of Business Planning Strategy Utilization of Assets Services & After Sales Strategy Supplier Selection Investment Planning Outsourcing Strategy Forecasting and Demand GTM Coverage Model Management / sop Performance Tracking Partner Management Business Performance Environmental Planning Channel and Partner Account Specific Design & Development Reverse Logistics Production Optimizations Management PLM for End-of-Life Brand Development Strategy PLM New Product Operations Planning Organization and Customer Allocation Product and Process Planning Tracking Process Design Monitor & Quality Control Manage Supplier Management Legal and Regulatory Incentive Management Compliance Customer Feedback & Inventory Management Outsourcing Issue Tracking Management Spares and Equipment Maintenance Planning Warehousing Transportation Marketing Communications Manage Customer Management Management Planning and Tracking Quotes Configuration Treasury and Finance, Risk Accounting Production & Capacity Management and GL Business Development Scheduling Product Catalog Classification and Manufacturing Execution Partner Contract Maintenance Collaborative Account Execution Indirect Procurement/ Planning Plant Maintenance MRO Buying Execution Order Execution Product Launch Purchasing & Supplier Facilities Validation Partner Management Customer Feedback Enablement Execution Inventory Tracking & HR Prototype Development Post-Sales Parts Movement Administration Product Offering Reverse Logistics Environmental Service Environmental Compliance Execution IT Systems and Management Planning Execution Operations Business components that may harness the power of cloud Figure 3: Business component model for the semiconductor segment
  • 15. Electronics Industry 15 Customer Business Compliance, Information Solution Solution Value Chain Relationship & Finance Risk & Quality Management Development (Supply Chain, Support & Services) Business & Research & Client Business Business Asset & Value Chain Strategy Finance Strategy Development Development Resilience Information Management Strategy Business Portfolio Strategy Strategy Market Management Platform Strategy Directing Management Value Chain Planning Bus. Enterprise Architecture Regulatory Knowledge Channel Compliance Management Development Strategy Enterprise Strategy Strategy Capability Value Chain Rules & Policies Resource Strategy Management Market Portfolio Manage Standard Business Process Solutions Management Business Models Compliance Information Architecture Value Chain Management Financial Resource Client profile Management Security, Privacy Management Develop. Process management & Data Protection Deployment Controlling Bus. Process Demand & Supply Management Opportunity Performance Integrated Risk Development Management Management Intellectual Program Mgt. IT Management Property Partner Process Partner Sales Human Resources Regulatory Management Release Integration Integration Management Management Management Compliance Mgt. Planning Account & Financial Implement Data & Content Research Procurement Services Territory Operations Compliance Management Execution Management Management Policies Solution Solution Bus. Processes Knowledge Production Capture & Engineering Operations & Executing Solution & IT Infrastructure Quality Availability Solution Compo- Management Maintenance Marketing Management nent Development Solution Warranty HR Operations IP Capitalization Collaborative Integration Management Manage Business Design-In Contract Legal Management Resilience & Asset Lifecycle Engineering Solution Client Inventory Lifecycle & Support Disaster recovery Management support Logistics Management Business components that may harness the power of cloud Figure 4: Component business model for communication service providers One way to begin to use cloud computing is to move IBM cloud solutions noncritical services to the cloud first. As a company gains Cloud offerings from IBM, such as Smart Business Desktop, confidence, some of the more critical services can then become LotusLive™, Smart Business Storage Cloud and Smart part of the cloud. The choice of what to move also depends on Business Development and Test on the Cloud, provide the the cloud deployment model selected: private: private hosted; power to collaborate in real time on mission-critical tasks, public; and hybrid. Other services that are good candidates for offer access to scalable high power computing and help reduce the cloud are e-commerce transactions, sales management, infrastructure cost and investments. supply chain planning, test and development and business process management. No matter where you start, IBM has solutions that can help.
  • 16. 16 Cloud Computing for Electronics Large scale storage on the cloud with IBM Smart Real-time collaboration with partners, regulatory Business Storage Cloud agencies and suppliers with IBM LotusLive Raw storage growth is being driven by the widespread use of Fierce competition and dynamic customer demand are putting email, need for instant file access for business reasons and the pressure on electronic companies to introduce innovative capture of more detailed business data structures to meet products at lower costs on a regular basis. This industry is regulatory requirements. Also, OEMs maintain all kinds of facing a very real challenge as it attempts to manage enterprise product information, engineering data and customer feedback. risk, which is resulting from the faster product life cycle. Meanwhile, demands for redundancy and high availability can The failure or delay in product launch incurs huge costs. easily triple the size of an enterprise data storage set. Mitigating this risk requires collaboration between multiple stakeholders with on-demand transfer of data and information IBM Smart Business Storage Cloud can help electronics between suppliers, vendors, R&D teams, marketing and companies successfully deploy a high-performance, scalable production functions and regulatory agencies for product storage virtualization solution to facilitate growth and approvals and validations. IBM LotusLive is a cloud solution innovation at lower operational costs. As data volumes grow with the collaboration features needed for effectively handling and the ability to handle various file formats becomes more such issues. complex, this solution can grow to support efficient and cost-effective access to data without degradation of LotusLive is a collection of integrated, online collaboration performance and with fewer outages. solutions and social networking services for your business. People can meet online, share files, chat, manage projects and network with potential clients, anywhere, anytime. Whether someone works remotely, manages remote teams or just needs one simple place to bring colleagues together, LotusLive delivers a securely designed environment that facilitates connection, communication and collaboration.
  • 17. Electronics Industry 17 Improve time-to-market on high-technology Engineering and scientific computing applications with IBM Smart Business Development Billions of dollars are spent on R&D and product design as and Test on the IBM Cloud companies feel the pressure to bring innovative products to Electronic companies are under constant pressure to innovate market on time, at cost, while meeting targeted objectives for and use IT to integrate the information. As a result, developers high quality. There is limited time to discover problems in the for OEMs are being asked to update and develop applications physical space, so a great deal of design planning, exploration that incorporate latest business needs with new programming and detailed implementation must be modeled and tested in languages and software. However, traditional development and the virtual realm before realizing in the physical. This often testing environments pose several challenges: high labor and requires tremendous amounts of processing power to support capital costs, long development cycles and greater risk for fundamental research, engineering design and analysis configuration errors. Developers are now finding ways to applications The high computing resources needed for these meet these challenges using cloud computing. processes are very expensive to manage and can be under utilized in one phase and inadequate in another. IBM Smart Business Development and Test on the IBM Cloud provides rapid access to a security-rich, enterprise-class Today the IBM Smart Business Development and Test on development and test environment. The standardized the IBM Cloud can provide OEMs with the power and development and test environment can help developers for flexibility to handle these demanding computing needs. electronics companies test and deploy applications with Peaks and valleys might still exist, but IBM can help smooth reduced capital and operational costs. There is virtually no them out. Over time, IBM will announce additional offerings infrastructure to maintain and electronics companies benefit specifically targeting engineering and scientific computing. from pay-as-you-go pricing for their development and testing resources. And, they can set up more accurate test environments in minutes versus weeks using standardized configurations.
  • 18. 18 Cloud Computing for Electronics Desktop virtualization with IBM Smart Desktop Conclusion: Work with IBM to use cloud computing solutions today’s cloud technology to build The electronics industry is highly globalized, with operations in low-cost manufacturing hubs in remote locations and tomorrow’s solutions Over the past decade, marketplace dynamics have various distribution locations. The creation of a secure changed dramatically. Globalization, deregulation, IT environment that these hubs, distribution centers and a commoditization — and, in particular, the impact of the mobile sales force can use to access and share information Internet — have been significant drivers of business and applications remotely would require a major investment transformation. This is particularly true of the electronics of capital and resources that is rarely feasible. industry, which creates products both for end users (such as consumer electronics) and other manufacturers (such as IBM Smart Business Desktop cloud computing services can office equipment providers and network equipment providers). help OEMs provide “anytime, anywhere” access to With so many manufactured products now incorporating applications, information and resources. For OEMs that need electronic components and the pace of commerce so rapid, to provide simplified, secure access to information and reduce the industry has not only grown quickly — it has also become IT cost, complexity and energy consumption, IBM offers far more competitive. desktop virtualization solutions using cloud computing that centralize a distributed client environment, help safeguard To meet today’s business challenges, an electronics OEM data and applications, help increase business flexibility and should operate as a single, globally integrated organization help reduce the cost of desktop hardware and management. that has overcome disparate, inflexible, poorly integrated IT architectures, a lack of process coordination and insufficient collaboration. Cloud computing is an excellent option for achieving global integration.
  • 19. Electronics Industry 19 Cloud computing solutions provide the resources, power and • Optimized automation and integration. Provide an open infrastructure necessary for global integration with little enterprise data and process integration framework for existing upfront capital investment and without taxing resources, and new manufacturing applications. people and processes. With cloud computing solutions from • Expert collaboration functions. Enable or extend the ability IBM, electronics companies can gain: to collaborate with experts on challenges and solutions instantly using collaboration technologies and shared • Visualization of contextual information all along the value information — all available from an exciting new vision of chain. View the entire supply chain network of distributors, the business control room. plants, warehouses and logistics providers in a fast and • Enterprise connectivity with ERP and other systems. intuitive graphical interface, where data from every Share critical operational information with other enterprise stakeholder is presented in hierarchical levels of detail, applications, such as procurement and ERP; this makes it ready for analysis and decision making. possible for extended business users to plan, forecast and • Better decisions with sophisticated measurement and respond to business imperatives better. predictive analysis. Perform deeper and more sophisticated • Collaboration tools. Knowledge sharing, messaging, video analysis of your market, distribution networks and demand, conferencing and screen sharing can drive productivity to viewing all KPIs and measurements in the right business new levels. context, for both real-time decision-making and operational planning. Change is possible. The tools exist today • Intelligent alerts and event management. Work with Get started by developing a strategy to make the most of cloud intelligent, predictive, sophisticated alerts that drive computing. Your IBM cloud computing roadmap speeds time information and action to both human and system to value and lets you take action in the smartest way possible. participants. For more information, visit: ibm.com/electronics
  • 20. © Copyright IBM Corporation 2011 IBM Corporation Route 100 Somers, NY 10589 U.S.A. Produced in the United States of America January 2011 All Rights Reserved IBM, the IBM logo, ibm.com, and LotusLive are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. If these and other IBM trademarked terms are marked on their first occurrence in this information with a trademark symbol (® or TM), these symbols indicate U.S. registered or common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law trademarks in other countries A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at ibm.com/legal/copytrade.shtml Other product, company or service names may be trademarks or service marks of others. Please Recycle ELW0-3002-USEN-00