Communication and interpersonal skills
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Communication and interpersonal skills used in both personal and corporate world for MBA students
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Communication and interpersonal skills
- 1. COMMUNICATION AND INTERPERSONAL SKILLS GROUP 10 AYUSHI GUPTA SUBHASHANI JAISWAL HRIDAL BORA CHIRANJEEVI PHANINDRA REDDY JUNAID ALI
- 2. WHAT IS COMMUNICATION • Communication is defined as the process of transmitting and receiving ideas, informations and messages • In every day language, it is an act of giving and receiving information
- 3. EFFECTIVE COMMUINCATION • Every platform for communication involves a large number of experiences, actions and emotions • Communication is said to be effective when the receiver understand the same meaning that the sender intends to convey • In other words, excellent or effective communication is the ability to receive a transmitted message by the sender and have the receiver be able to replicate the form and intent of the message in the receiver’s mind
- 4. 7C’s OF EFFECTIVE COMMUNICATION • Completeness • Conciseness • Consideration • Clarity • Concreteness/Contribution • Courtesy • Correctness
- 6. COMMUNICATION ISSUES • Written Communication • Verbal and Non Verbal Communication • The Grapevine • Electronic Media
- 7. BARRIERS OF COMMUNICATION • The noise barrier • The feedback problem • The problem of media selection • Mental barriers • The problems of language and articulation • Physical barriers • Personal barriers
- 8. Continued to.. • Cultural barriers • Interpersonal barriers • Information overload • Passive listening
- 9. WHAT IS INTERPERSONAL SKILLS • Interpersonal skills is all about working with other people • In a business setting, the term generally refers to an employee’s ability to get along with others while performing his job • Interpersonal skills are actually characteristics traits like manners, courtesy, habits, behaviour and appearance which helps us to communicate and maintain relationship with others
- 10. LIST OF INTERPERSONAL SKILLS • Verbal communication • Non-Verbal Communication • Listening • Questioning • Manners • Problem solving • Assertiveness
- 11. HEALTHY INTERPERSONAL RELATIONSHIP SERVE USEFUL FUNCTIONS: • Promoting effective coordination • Facilitating teamwork and collaboration • Motivating individuals to put in extra work • Creating a supportive working climate characterized by loyalty and trust UNHEALTHY INTERPERSONAL RELATIONSHIP MAY INCLUDE: • Low morale and lack of motivation • Unwillingness to put in extra effort • Decreased loyalty • Increase absenteeism • High turnover • Poor productivity
- 13. NETWORKING • Self confidence • Network Building • Effective communication
- 14. TEAM WORK • Mentoring • Group Work • Decision Making • Delegation • Collaboration
- 15. LEADERSHIP • Mentoring • Decision making • Delegation • Motivating others
- 16. PRINCIPLES OF INTERPERSONAL COMMUNICATION • Inevitable • Irrevocable • Open to misinterpretation • Highly contextual
- 17. BARRIERS TO INTERPERSONAL COMMUNICATION • Ego • Personal attitude • Stress • Position • Distance • Culture • Technology
- 18. GETTING ALONG WITH OTHERS • It is always good to check one’s assumptions • Do not assume that people have ignored you • Sometime a request is refused, do not take it personally • Typecasting people is perhaps the biggest barrier to communication • Trust your own judgement rather than that of others
- 19. INTERPERSONAL COMMUNICATION STYLES • Command and control style • Cooperative style • Systematic style • Inspirational style • The passive style • The avoidance style
- 20. BASIC MODES OF CONFLICT • Accommodating – low assertiveness and high cooperativeness • Avoiding – low assertiveness and low cooperativeness • Collaborating – high assertiveness and high cooperativeness • Competing – high assertiveness and low cooperativeness • Compromising – moderate assertiveness and moderate cooperativeness
- 21. Description Differential Assertiveness Aggressive characteristics • Avoid expressing feelings • Speak softly • Allow others to infringe their rights • Poor eye contact • Cant say no • Always apologetic • Cleary state their opinions without violating those of others • Firm voice • Stand up for their rights • Good eye contact • Respectful • Good listeners • Express feelings openly • Harsh tone • Criticize • Attention seeking • Poor listeners impact • Feel left out • Depressed • Confused • Resentful • Create positive environment around them • Trustworthy • High creditability • Create positive environment around them • Trustworthy • High creditability Organizational effect • Not considered for important projects • Not given any responsibilities • Liked and respected • Consulted on various matters • Highly disliked • Unpopular • isolated causes • Low self-esteem • Unfavorable past experience • Confident • High self-esteem • Non-judgmental attitude • Low self-esteem • Unfavorable past experience
- 22. SIX WAYS TO BE ASSERTIVE • Basic assertion - saying it bluntly • Empathetic assertion – saying it softly • Broken record – saying it repeatedly • Discrepancy assertion – expressing the contradiction • Outcome assertion - or else communication