The Dark Side Of Enterprise 2 0

The Dark Side of Enterprise 2.0 Kathleen Culver, Greg Lowe

Kathleen Culver Business Analyst, Research Junkie and Skeptic Greg Lowe Social Media Strategist, Founding 2.0 Adoption Council member, Architect and STILL Corporate Troublemaker

The promises of Enterprise 2.0 •Increased productivity •Anywhere/anytime access •Better sense of “connection” •Unlock hidden expertise •Everyone has a voice •Consumer, not producer controlled •Community is smarter than individuals •Culture Change Image used under Creative Commons from: Cessna 206

Flexible Access Benefits •More choices •SME’s at the fingertips •Fast answers to questions •Better sense of connection Image used under Creative Commons from: André Felipe de Medeiros'

Impact More interruptions Risks Loss of productivity Lost sense of accomplishment Loss of deep analyses Loss of flow Image used under Creative Commons from: Ottoman42

Always On Benefits •Never disconnected •Work/life balance •Instant gratification •I’m not alone Image used under Creative Commons from: Fellowship of the Rich

Impact No downtime Risks Less “play” Risking tight connections Burnout Reduced performance

Always Virtual Benefits •Diverse inputs •Work/life balance •Lower Real Estate & travel expenses •Green Image used under Creative Commons from: fenstrebme

Impacts Risks Loss of Face time Misunderstandings Can’t emote very well ;*) Loss of information exchange Less camaraderie and rapport Image used under Creative Commons from: gari.baldi

New 2.0 Venues Benefits •Broader input/perspective (Crowd Sourcing) •Multi-lingual advantages •Building corporate knowledge •New corporate behaviors and culture Image used under Creative Commons from: ecstaticist

Impact Exposure bias Risks Quiet ones crowded out More noise False statistical confidence Old behaviors concealed in new clothes Image used under Creative Commons from: Stuck in Customs

Information candy store Benefits •Easy access to SME’s •Fast answers to questions •Better sense of connection Image used under Creative Commons from: jaeming

Impact Information overload Risks Loss of productivity More choices reduces confidence Analysis paralysis Decisions based on mis-information Image used under Creative Commons from: luxomedia

Always Retrievable Benefits •No information loss •Searchable •Content rated & tagged •Individuals are not information managers Image used under Creative Commons from: dolescum

Impact Big Brother Risks More posturing No fresh starts

Bottom Line….NO WORRIES •The Dark Side STILL can't be quantified •Enterprise 2.0 is STILL safe from business case risks •BUT … there may be costs to the individual

Mitigation •Avoid “Alert Fatigue” •Unplug yourself •Make your smile count (in person) •Remember the “Wall flowers” •Filter out the noise (“Eat Healthy, Exercise More”) Image used under Creative Commons from: juicyrai

Easier said than done Dopamine junkies Fears …. Disconnection Invisibility Seeming uncommitted Imperfect foresight Immunity to Change Image used under Creative Commons from: Scorpions and Centaurs

Unplug Remember Reach-out Focus Manage our attention as vigorously as our time or money or any resource dear to us

More information http://313kec.wordpress.com/ http://greg2dot0.wordpress.com Kathleen – kathleen.culver@alcatel-lucent.com Greg – greg.lowe@alcatel-lucent.com

http://www.intranetmanagement.it	876
http://enterprise2blog.com	534
http://www.cloudave.com	53
http://www.virtualeco.org	11
http://translate.googleusercontent.com	5
http://aula.emotools.com	4
http://www.slideshare.net	4
http://diversity.net.nz	2
https://1696922923-wave-opensocial.googleusercontent.com	1
https://team.theflowr.com	1
https://174490684-wave-opensocial.googleusercontent.com	1
http://www.lmodules.com	1

The Dark Side Of Enterprise 2 0

by Greg Lowe on Jan 29, 2010

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The Dark Side Of Enterprise 2 0 — Presentation Transcript