2. EMPLOYMENT HISTORY
Company: Adenbrook Homes
www.adenbrookhomes.com.au
Start Date: 1st
April 2014 End Date: Current
Position/Title: New Home Consultant
Responsibilities:
As a new Franchise, I am responsible for the success and growth of the brand
for the Region of Brisbane.
The opening of a new Display Home, and promotion of the site as a market
leader in design and innovation.
Achieve monthly sales targets to keep my construction team balanced
between exhaustion and unrivalled quality.
Ensure New Home sales achieve effective Margins per sale, to ensure overall
ROI is achieved.
Be completely autonomous, with the ability to problem solve, and deliver
solutions with minimal assistance.
Be self-motivated, and be able to drive towards desired outcomes
Highly effective communications skills, with a comprehensive ability to discuss
and understand all of the steps in New Home Construction.
Understanding of all relevant local legislation and guidelines for New Home
Construction.
An ability to engage with customers throughout all levels of business and
develop long term relationships.
Effective Time Management
Short and Long Term Rapport building to ensure continuous growth.
Achievements:
1. A start up Franchise that has seen the construction of two Display Homes, and
consistent monthly growth, that has delivered the need for 4 additional
support staff to facilitate positive growth outcomes.
2. Strategic and controlled growth that is geared to deliver 50 constructed
homes for the 2015 financial year.
3. EMPLOYMENT HISTORY
Company: Chipmunks Playland & Cafe
www.chipmunksplayland.com
Start Date: 22nd
November 2009 End Date: Dec 1st
2014
Position/Title: Multiple Franchisee Queensland
Responsibilities:
The shared development of a ‘new’ model of Chipmunks Playland & Cafe to be
launched into Australia.
Location and negotiation of all site leases with Landlords and councils.
Design and build each location working within the frame work of available
sites, to create a Playland and Cafe to cater for 250 to 350 people.
The management of 3l located sites, from the architectural plans; equipment
ordering; installation of equipment and cafe & bistro; to opening and
advertising.
Maintenance of a large Casual workforce of between 25 to 40 employees, over
2 sites depending on customer flow, during different times of the year.
The creation of documentation and presentations suited to the Australian
market, and presenting this to; Commercial Real Estate Agents; Commercial
Developers; Franchise Brokers; and Landlords,
Operate and Manage two large traffic, high volume businesses, with very busy
cafes. 114,000 people through both entrances in the first year of operation.
Ongoing management of supplier relationships.
Developing the most effective supply chain models that reduce the ongoing
cost per site.
ROII
Effective Time Management
Ability to self-motivate, and deliver improved outcomes across multiple
channels.
Achievements:
3. The successful location of 3 Chipmunk Playland & Cafes within Queensland,
and the ownership/Management of 2 of those sites.
4. Plan; build; operate; own, 2 medium size businesses on the North and South
of Brisbane.
5. The creation of a new model family entertainment venue that will be second
to none globally.
6. A successful crash course in the building of a Franchise model for Australia
from beginning to end.
7. The building of a large network of business contacts from NZ, Indonesia,
China, and Australia.
4. Company: SENSIS Pty Ltd
Start Date: 19th
March 2007 End Date: 21st
Nov 2009
Position/Title: State Key Accounts Director - QLD
Responsibilities: Revenue Growth
Achieve or exceed 100% of Sales Targets, over product range.
- Plan and initiate competitions to drive results in required areas.
- In association with SSD develop contingency plans to ensure critical time lines and
results are achieved.
- Contribute to cross sell / solution sell / product penetration results across the sales team
and implement strategies to increase growth
- Have clear targets and goals around all strategic products and clear milestones in place.
Responsibilities: Financial Performance
Ensure revenue targets are met across all products & all canvasses
- Maintain an accurate forecast (10% variance) to ensure effective tracking
- Coach & Develop consultants to manage performance variances to contain commission.
- Plan workflow to eliminate Assist workloads
- Increase of direct debit by 10% to existing customer base
Responsibilities: Leadership
- Communicate and ensure a good understanding exists within Sales teams around
Sensis, our Advertising strategic direction and the relationship to their role
- Manage consistent performance across Sales team and ensure Values and Behaviours
are in aligned to Sensis requirements.
- Ensure appropriate succession planning is in place within relevant area for key roles.
- Create an environment of coaching & development
- Conduct skills audit with Sales team and organise training and development programs in
line with individual requirements.
- Act as an advocate for Sensis & the customer at all times including executing change
- Promote motivational and fun environment.
Responsibilities: People Management
- Assist in the execution of the Sales People Strategy
- Set Challenging goals for self and team to achieve business objectives
- Complete all sales PDPs (Performance Development Plans) and implement
Development plans tailored to individual needs. Use delegation as a tool to developing
specific skills.
- Implement local recognition processes for sales team.
- Conduct fortnightly one on ones with consultants to determine development progress
and provide opportunities for additional learning and support both internal and external.
- Manage succession planning within channel through consistent use of the talent matrix
- Ensure appropriate communication forums happen within channel (weekly team
meetings, one on ones etc)
- Accountable for EOS (Employee Opinion Survey) action plan development & execution
for relevant area
Responsibilities: Customer Satisfaction
- Ensure customer satisfaction target is achieved
- Ensure the delivery of quality services and solutions to promote the complete
satisfaction of customer needs and expectations
- Deliver monthly Customer Sat findings to region in positive form and promote
recognition of outstanding behaviour monthly
- Implement formal recognition of excellent behaviour and results at both individual and
team level.
- Manage canvass, workforce and support resource requirements in a manner to facilitate
optimum customer service level.
5. Responsibilities: Operating Effectiveness
- Develop and rigorously adhere to Canvass and Contingency Plans
- Coach and develop Sales team to create and drive time line canvass management.
- Form positive relationships with other departments that impact on workflow and
encourage advocacy across all areas.
- Strong activity management to be at a level where it’s being effectively managed.
- Utilising and managing all necessary tools to minimise behavioural challenges around
work flow, bank management around losses etc,
- Strong canvass management
- Supporting back of house management through their resource model
Responsibilities: Occupational Health,Safety and Environment
Performance:
- Complete iKnow Compliance training & ensure all line managers attend training
according to the Safety Training Matrix.
- Ensure employees are represented by elected and trained HSE Representatives
- Review all Incident Reports and initiate corrective actions as required in BU
Plans:
- Ensure a HSE plan is completed for the Business Unit
- Review monthly site Safety Committee minutes and initiate actions where appropriate
Measurement:
- Review monthly HSE measures and initiate actions where appropriate
Achievements:
8. Winner of the Sensis incentive trip for top performers July 2007- July 2008
(Paris).
9. Finished 105.80% on $35,126,126.00 of responsible revenue for July 2007 – July
2008, across all products.
10. Consistently achieve the highest Products Sales in the company by a team.
6. Company: SENSIS Pty Ltd
Start Date: 1st
October 2001 End Date: 19th
March 2007
Position/Title: Sales Manager
Responsibilities:
To ensure a continual increase in customer satisfaction through the quality of
my work and that of my team.
To develop short and long term strategies to improve procedures: consultant
skills, and the customer experience.
To work closely with the sales/management team on a daily basis to fully
develop their skills
Drive to exceed company objectives in revenue, new products, and customer
satisfaction.
.Lead by example, and be a beacon for values and behaviours.
Be a change management advocate.
Manage the performance of my team by developing individual plans, amongst
a solid vision.
Be an O.H & S advocate.
Coach both myself and my team to improve and stretch our capabilities and
expectations.
Use and understand the tools and motivations that guide and improve
customer satisfaction – as the true measure of our success.
Never stop learning.
Drive consistent activity and expectations from all c onsultants, to own a high
level of values and behaviours, in line with company and society expectations.
Be part of a dynamic leadership team governed by a philosophy of shared
targets, experiences, and knowledge, to support and grow a shared vision.
Build customer relationships
Have fun.
Achievements:
11. 5 time winner of the Sensis incentive trip for top 2% of performers.
12. Rookie of the year.
13. C.E.O winner for Management 2004-2005. Number 1 Nationally.
14. Consistently achieve company targets.
15. Develop numerous team members to achieve and exceed their personal bests.
7. Company: Pacific Access
Start Date: 1st
June 1998 End Date: 1st
October 2001
Position/Title: Advertising Consultant – Premise (Sales)
Responsibilities:
Sales Results
Customer Satisfaction
Self-manage work flow to book close
Strategy and tactics of distributive bargaining and integrative negotiation.
Consistently display a high standard of business ethics.
Help build strong and united teams through active partic ipation.
Maintain a high level of systems knowledge.
Personal and professional development.
Achieve 100% to sales objective (or exceed).
Achieve quality and accuracy standards.
Maintain an exemplary customer service record.
Build customer relationships.
Provide a competent and professional advisory service to customers in the
direction and administration of their advertising requirements.
Maintain customer confidentiality.
Achieve a level of sales consistent with company targets and quotas, call rates
and revenue flow
.
Achievements:
1. Consistently amongst the top few performers in achieving company
targets.
2. Rookie of the year 1998-1999.
3. 2 time Sensis incentive trip winner as a consultant, before becoming a
sales manager.
8. Company: Buspak Promotions Pty Ltd
Start Date: Jan 1996 End Date: Jan 1998
Position/Title: Promotions Supervisor
Responsibilities:
Coordinate promotions
Establish detailed plans for promotions activities at all event locations
Liaise with marketing managers of the company seeking product promotions
Strategize with management at the locations/venues of promotion events.
Create locations for promotions appropriate to the product being promoted
Interview and hire/fire promotion staff
Write detailed reports on each promotion
Manage 25 casual staff
Have excellent communication and interpersonal skills
Create and empower team culture
Work within a budget
Take full responsibility for performance and outcomes
Come up with creative solutions to problems
Brief management and clients
Train new promotions staff.
Make each event look effortless and fun
Achievements:
1. The many roles of this position helped to incorporate the theoretical elements
of my degree into real life circumstances. This job helped foster a high level of
organisational skills, patience, negotiation, and interpersonal skills. A very
rewarding and satisfying experience.
9. World Travel – 3 Years
- 23 Countries
Start Date 1991 End Date 1994
Included due to the importance of international business in a global economy,
and the familiarity with cultural differences, customs, and processes that create
and sustain business links.
Responsibilities;
1. Self-confidence
2. Independent judgement
3. Problem solving
4. Interpersonal skills
5. Understand Cultural differences.
Company: Ray White Real Estate
Start Date: Jan 1989 End Date: April 1991
Position/Title: Land and Residential Sales
Property Development Marketing and Sales
Responsibilities:
Work as part of a successful team
Ability to set and achieve personal goals
Create advertisements
Assist in the creation, marketing, and sales of office generated property
developments
Liaise with legal and council representatives
Client liaison and customer satisfaction
Achieve sales targets that ensured our position as the dominant firm in the
area
Selling residential, developed land, and commercial properties.
Auctions
Be responsible for my own prosperity
Achievements:
1 Top consultant for number of contracts sold in a calendar year, 2 years
running
2 The involvement from beginning to end in 3 land subdivisions, that
gradually transform paddocks into residential estates, helped to develop a
hands on understanding of many technical and commercial requirements
10. EDUCATION/QUALIFICATIONS
Institution: Griffith University
Qualification: Bachelor of Commerce
Completed: 1997
Institution: Griffith University
Qualification: Bachelor of Arts – Partially Completed
Completed:
Institution:
Qualification:
Completed:
Institution:
Qualification:
Completed:
Institution:
Qualification:
Completed:
Institution:
Qualification:
Completed:
1986-1988
The Ken Blanchard Training Companies
Situational Leadership I & II – Sales Leader
Behaviour Analysis
2007
QLD Government Training
Certificate in Leadership Management
2003-2004
Ray White Training
Certificate; Essential Selling and Marketing Skills
1989
St Laurence’s College
Senior Certificate
1985
