This document discusses citizen engagement and how to design engagement initiatives. It provides examples of how citizens can contribute through skills like hacking, local knowledge, experience using public services, geographic coverage, trust, and collaborative work. Citizens represent a non-contractible workforce as their skills and contributions are hard to define. Effective engagement design views citizens as experts, sensors, and makers rather than just targets. The document emphasizes that governments need to improve internal processes and culture first before meaningfully engaging citizens.

1. Citizen engagement:
a question of design?
@gquaggiotto
Practice Leader, Knowledge & Innovation
UNDP
Source: http://thelifedesignproject.com/gettingunstuckmovingpastmistakes/

2. “The role of the World Bank is
building a bridge between civic
hackers and media”
- Craig Hammer, WBI

3. Where does project design start?
Cc:MartinCathrae

4. Author:MaciejDakovick
The
expert?

5. http://www.bbc.co.uk/news/world-us-canada-18067650
“The best public transport expert is
the lady who takes the bus to work
every day”

6. 6 things that only citizens can offer to
governments
Source: David Osimo, http://egov20.wordpress.com/2011/11/22/6-things-only-citizens-can-
offer-to-government/
1.IT skills (e.g. hackthegovernment, manabass.lv)
2.Specific thematic knowledge (e.g peertopatent)
3.Experience as users of public services (e.g.
patientsopinion)
4.Pervasive geographic coverage (e.g. fixmystreet)
5.Trust
6.Many eyes and many hands (e.g. digitaltoolkit)

7. The non-contractible workforce
• You often don’t know where the “smart people”
are
• You don’t know how good they are
• Many will never want to work for you because
you are:
a) too boring
b) b) too callous
c) too unrewarding or
d) too irrelevant (or a combination of all of the above!)
Adapted from Clarissa Baldwin, Harvard

10. Author:MaciejDakovick
The
smart
sensor?

11. http://www.myelva.com/

12. Author:MaciejDakovick
The
maker?

14. Designing engagement
• The (non-contractible) expert
• The sensor
• The maker
NOT
The target

17. Source: Mike Bracken, UK Cabinet
Office, http://goo.gl/pCTWh

18. There’s no shortcut
“You cannot be 2.0 outside if you are
barely 1.0 inside”
- E. Semple -

19. http://europeandcis.undp.org/blog/