This September, Eric Inch presented on behalf of Microsoft at the Heartland Technology Summit. View the slide deck for an overview of Lync, its client, modalities, architecture, phones, peripherals, and more. And for further information on this or other Lync topics, visit our blog at www.cdhtalkstech.com.

1. Technology Summit
Why Lync Server 2010
Technical Overview
Eric Inch, Unified Communications Lead Consultant, C/D/H
Microsoft VTSP
Tech Summit

2. C/D/H
• Founded in 1990. Microsoft partner since 1998. Gold partner since 2003.
• Recent client work
– Lync Enterprise Voice Deployment for worldwide manufacturer replacing Cisco
– One thousand seat Office 365 migration for steel roll form company in Grand Haven
– SharePoint roadmap, migration, public web implementation for public sector
– System Center deployment to manage PCs and devices for private management
• Microsoft accolades
– VTSP partner
– MEC certified partner
– Five-star rating on Microsoft Pinpoint, MS’s official partner directory
– Hyper-V, Windows 7, and cloud accelerate/jumpstart partner
• Check out our Microsoft Lync Jumpstart offering!
Use packaged services days or contact C/D/H to see if you qualify for POC funding.
Tech Summit

3. Agenda
• Overview
• Clients
• Modalities
– Instant messaging, presence, conferencing, voice
• Architecture
• Phones and Peripherals
• Summary
Tech Summit

4. Overview
Tech Summit

5. Client
Tech Summit

6. Lync Client
Key Features
• Separate phone environment
• Voicemail access
• Simultaneous ring
• Private line
• Call delegation
• Call routing
• Call quality notification
• Call park
• Device transfer
Tech Summit

7. Federation and Public IM
With Other Lync customers and Partners
With Windows Live Accounts
With Legacy IM and Presence solutions
With Third-Party IM and Presence solutions
through XMPP gateway
Tech Summit

8. IM/Presence
• Multi-party chats
• File transfer
• Desktop sharing
• Federation / Public IM Connectivity (PIC)
• Activity feeds
• Conversation history
• SharePoint based skill search
• Presence
– Status – Available, Away, Busy,
Do Not Disturb, Offline
– Integration with other applications
• SharePoint
• Outlook
• Exchange – Outlook Web
Tech Summit

9. Conferencing
• Clients
– Communicator
– Attendee console
– Reach server
• Scheduled or ad-hoc
– Outlook add-in
• PSTN conferencing
• Asynchronous
viewing
Tech Summit

10. Voice
Key Features
• Survivable branch appliance
• Data center resiliency
• Call admission control
• Announcement service
• Media bypass
• Response group improvements
Tech Summit

11. Take advantage of interoperability to replace, enhance, or add voice options
Replace
 Full and Seamless UC Experience through Lync Server 2010  Case Studies: Sprint, LA Fitness, and Sharp
 Highly Cost-effective to Purchase and Manage
Enhance
 Full and Seamless UC Experience through  Case Studies (interop with Cisco): JJ Food Service
Lync Server 2010  Case Studies (interop with Avaya): Alutiiq, Bosera
 Allows Employees to Use PC or Phone for Voice Calls
Add to
 Reduces Costs for Conferencing Services
 Can Use PC for Full Audio, Video, and Web Conferencing  Case Study: Intel
Experience
 Provides Rich Roster Controls
Tech Summit

12. Tech Summit

13. Architecture
Front end Mediation
Standard Edition
Back end Group Chat
AV Conf
Archiving
Edge
Monitoring
Enterprise
Edition Director
UM
SCOM
Tech Summit

14. Reference Architecture
Central Site Standard Edition Small
< 5000 users
Branch A
tiny.contoso.com CA/DNS
Edge Server Survivable Branch
Appliance
Exchange UM Server
WAN
All Server
HTTP reverse proxy Roles
This example PSTN
5,000 users, 3 servers
PSTN Gateway(s)
1667 users/server
Small Standard Edition central site Branch through Edge
Small with Branches 250-5,000 Standard Edition central site Single branch, with SBA
Small with Failover Two Standard Editions - “Paired” Standard Edition to support inexpensive failover Any
Tech Summit

15. Reference Architecture
Central Site Enterprise Edition Single Datacenter
< 100,000 users
Branch A
contoso.com CA/DNS
Survivable Branch
Edge Appliance
Server Pool
File Share retail.contoso.com Exchange UM Server
WAN
DNS Load DNS Load
Balancing Balancing
Branch B
Director Pool Conferencing Pool
AV
HTTP reverse proxy Front End Pool
PSTN Gateway
This example
20,000 users, HA, 14 servers, PSTN
1429 users/server Monitoring
Pool PSTN Gateway(s)
Single DC Enterprise Edition, Single Data Center Branch through Edge
DC with Branches 1,000 – 30,000 Enterprise Edition, Single Data Center Two branches, one SBA, one PSTN Interconnect
Tech Summit

16. Reference Architecture
Branch A Global, Multi-Site
Central Site 1 -
Enterprise Edition Unlimited
CA/DNS Exchange UM Server
contoso.com Survivable Branch
Appliance This example
DNS Load
Site 1: 18 servers
Balancing
Edge
Server Pool
“Branch” B Site 2: 11 servers
File Share AV Conferencing Pool
2413 users/server
Director Pool NA.contoso.com
(central sites only)
DNS Load Standard PSTN
Balancing Edition Gateway Global Very Large
HTTP reverse proxy
10,000+ Unlimited
Monitoring and Archiving
Pool Front End Pool
WAN • Two Data • Enterprise
Centers with Edition, >
SIP Trunking
EE Two Data
• One Central Centers
PSTN Site with an • Standard
Central Site 2 -
SE Editions
Enterprise Edition DNS LB
Edge
Server Pool Branch C
EU.contoso.com
CA/DNS • Some SBA • Survivable
• Some PSTN Branch
Front End Pool Appliances
PSTN Gateway • Branch with
HTTP reverse proxy
Standard
File Share AV Conferencing Pool Edition
PSTN Gateway(s)
Tech Summit

17. Phone Portfolio
$850+
Polycom CX3000
MSRP
$200-
300 Polycom CX700¹
Polycom CX600 Aastra 6725 iP
$150-
200
Polycom CX500 Aastra 6721 iP
$100 &
below
Snom 3002 Tech Summit

18. Devices – IP Phones
Key Features
• Multi language support
• Contact card
• Search
• Call transfer
• Calendar integration
• Meeting join
• Device management
• Improved monitoring
• Improved troubleshooting
Tech Summit

19. USB Peripherals
• Headsets starting at $20 MSRP
• New HD webcams
• 10 Optimized for PCs
Find more information about these optimized devices at
www.optimizedfor.com Tech Summit

20. Tech Summit

21. Summary
• Complete UC solution
• Ease of adoption
• Enterprise scalability
• Partner ecosystem
• Integration / Extensibility
Tech Summit

22. Thank You
Eric Inch
Lead Consultant
VTSP | MCITP
EricI@cdh.com
Tech Summit