The CIBER / CA partnership & Why CIBER is moving to Nimsoft Monitor
The CIBER / CA partnership &Why CIBER is moving to Nimsoft MonitorTony Testa
Presenter Tony Testa Principal Architect & Global EMS Practice Lead • 12 years hands on with multiple CA product suites • 2006-Present – Leading a team of engineers in the selection, architecture, implementation, and ongoing support for several CA products. • 2006 to 2012 – Board Member – CA Global Spectrum/eHealth User Community • 2000-2006 – CA Services – Architect & Senior Consultant
CIBER Overview A $1.1 Billion Global IT services company that builds, integrates and supports applications and infrastructures for business and government in over 90 offices and 19 countries• More than 8,500 employees• NYSE: CBR - Headquartered in Denver • Growth & Profitability for 36 years• 94 Offices in 19 countries • Focus on Quality• Local Accountability with Global • Best-in-Class Client Satisfaction Delivery
Global Delivery PresenceOperations Centers Data Centers • Tampa, FL • US • Banaglore, India • Staten Island, NY • Edison, NJ • Edison, NJ • London, UK • Phoenix, AZ • Ponzan, Poland • EMEANOC & SOC • Highbridge, UK • Denver, CO • Bilboa, Spain • Edison, NJ • Oslo, Norway • Phoenix, AZ • Stockholm, Sweden • Highbridge, UK • Bangalore, India • Savvis Partnership • Access to 50 datacenters, – 1.9M sq. feet • OC-192 backbone
The CIBER / CA PartnershipCIBER has been a CA partner and CA authorized MSP since2004.As an early player in the MSP space, we were able to work withCA to establish a new pricing model that benefits both CIBERand CA.We were the 1st CA partner to be priced under this new model,which has now evolved into CA’s standard approach to MSPpricing.2005 • CA partner of the year • Enterprise Mgmt partner of the year
Why Did We Choose CA?CIBER / CA offers customers the greatest breadth and depth of ITmanagement solutions and services, based on best practices and provenprocessesCA is the global leader in Enterprise IT Management and is the only majorplayer that isn’t tied to specific hardware or software platforms or operatingsystems
Why Did We Choose CA?Comprehensive • Manage and secure all components of the IT environment, including applications, databases, networks, systems, client devices, web infrastructure, IT services, IT users and more • Manage IT environment across a full array of platforms, operating systems and emerging technologiesOpen and Integrated • Allows the products to integrate with each other at the data, process, and user experience levels • Standards-based product development approach and pre-built interfaces, CA products integrate with other management products and applicationsCross Platform • Our management solutions are designed for ―portability‖ — the ability to run on and manage multiple platforms, multiple databases and multiple application servers • Includes everything from mainframe to distributed environments and Windows platforms
Why Did We Choose CA?Modular • Our solutions are offered as product modules or as integrated suites • Adhere to the CA Integration Platform standards for common services, modular approach to solve your most pressing IT problems first, delivering immediate value, while creating comprehensive and integrated solutions over timeProcess Enabled • We offer ―packaged,‖ repeatable processes for IT management improvement, based on industry experience and best practices • Reduces risk, delivers the fastest time to value, and helps you determine how to best allocate and optimize resources to solve business problems and capitalize on new opportunities
Your Monitoring ToolboxDo I have the right tools in my toolbox?Are you equipped to monitor the entire enterprise? • Servers • Cloud / Virtualization Platforms • Databases • Middleware • Applications • Network • Storage • Environmental / Power • End User ExperienceIn the Enterprise/MSP space, you need a set of solutions,or ideally a single solution that can do it all.
Our Tool Footprint – Circa 2003/2004 – The ―Before‖ Remedy • Incident • Request • Change • Parts Ordering HP Openview Network Node Mgr Solarwinds Snips eGurka Multiple data mgmt tools (Arcserve / Veritas / HP / IBM)
CIBER’s Current Tool EnsembleNimsoft Monitor CA Service Desk / CMDBCA eHealth CA Support BridgeCA DBCC Object Planet OpinioCA Virtual Performance Mgmt Right AnswersCA Spectrum XtractionMS SCOM CA IT Client ManagerCA NSM Event Management CA IT Asset ManagerOracle Enterprise Mgr CA ArcServe & XOsoftSAP Solution Manager CA IT Process AutomationCA NetQoS ReporterAnalyzer CA Workload Automation AE
Why I Recommended Nimsoft MonitoringFlexible & scalable architectureCommunications resiliency and low impact on monitored serversRapid time to ROI & Lowered TCO to provide monitoring servicesMulti-tenant support out of the boxCustomizable reports, dashboards & SLA reportingEnables accountability & usage auditingEase of probe distribution and updatesGrowing list of probes & featuresExtensive out of box integration and API featuresEase of troubleshooting
Flexible & Scalable Architecture Many other EMS products require you to Shared f5s for Load Balancing turn your firewalls into Swiss cheese in order to UMP Server 1 UMP Server 2 facilitate Nimsoft communications. Unified Management Portal • Nimsoft Monitor “PMDB” Historical Cluster Cluster Cluster Cluster requires only onePerformance Node 1 Node 2 Node 1 Node 2 Data port for hub to hub Win 2008 / SQL 2008 Ent MSCS A/P DB Cluster Nimsoft Primary Hub Win 2008 A/P MSCS Cluster communications, Historical Alarms which is & Events DB configurable. Nimsoft Nimsoft Aggregation Aggregation CIBER Mgmt CIBER Mgmt Hub 1 Hub 2 Hub 1 Hub 2 Customer X Customer X Customer Customer Hub 1 Hub 2
Communications ResiliencyIf there is a network outage, or the upstream hub is unreachable, thelocal robot(s) will spool all information locally until the outage/server isback online. Once restored, all data will be pushed to the upstreamhub. • The same applies for hub to hub communications. If connectivity is lost, the data spools for forwarding once communications are reestablished. Robot & Customer Datacenter Probes Aggregation Primary Remote Tunneling On managed Hub Hub Hub Hub server
Robot & Probe Impact on Monitored ServersA robot uses roughly 5 MB of disk space, CPUusage of less than 1%, and memory utilization ofroughly 5 MB. • Probe impact on each system is also extremely lightweight, and will vary based upon number of objects monitored and poll frequency.
Multi-tenant Support Out of the BoxNo need for additional scripting toperform ―customer‖ level alerting.By leveraging the customer huband/or hostname identifiers in thenotifications, we are able to directalerts to the appropriate resolvergroups on a per customer basis.Using this same feature allows us tosegregate use access to reports anddashboards.
Customizable Reports and DashboardsNimsoft allows for creation ofcompletely branded and customizeddashboards and reports as needed tomeet customer requirements.
Customer Specific SLA Alerting and ReportingThe SLA engine in Nimsoft Monitor willallow us leverage the QOS data pointswe gather across the entire set ofprobes to create the necessarycalculations, and provide compliancereporting to our Service Deliverymanagement teams and to ourcustomers.
Enables Accountability & Usage AuditingNimsoft Monitor has extensive roles based user control, as well asauditing functionality that allows us to identify who made changes to themonitoring environment.In addition, the flexibilty in the API’s and ease of use of LUA allows us toexport probe configuration for reporting purposes. • You wouldn’t think this was a big thing, but a lot of ―major‖ EMS products in the industry don’t have a mechanism to allow exporting of their ―agent‖ configs.
Ease of Probe Distribution and UpdatesThe built in ―Archive‖ feature allows administrators to download thelatest BETA or GA modules from the Nimsoft distribution server via theInternet.By leveraging the ―Archive‖ feature, administrators are then able toeasily drag and drop probes to one or many nodes.Once a ―probe‖ is configured in a fashion you may want to use on othernodes, that probe can be dragged back to the ―Archive‖ and thenpushed to other nodes as desired.
Growing List of Probes & FeaturesWith an already extensive list of probes and features, Nimsoft has addedseveral new items in the past 12 months, including: • Updated Root Cause Analysis engine • Topology Mapping engine • iPad/iPhone app for mobile visibility • Updated VMware probe • Updated Oracle, DB2, and MySQL probes • Enhanced CA Service Desk gateway Component Major Update • New Service Now gateway Frequency • Enhanced SAN support Core Twice per year Infrastructure • NetApp support Reporting Quarterly Engines • EMC clarion & celerra support Probes Constantly developing/enhancing
Integration Points As an MSP we will sometimes needs to integrate to existing customer owned ticketing or monitoring systems. This is made easy by leveraging the out of box gateways, which include:CA Service Desk CA Unicenter NSMNimsoft Service Desk HP Openview NNMRemedy Service Desk Inbound SNMP trapsService Now Inbound Syslog messagesHP Service Desk Inbound e-mail gatewayUniversal CMDB gateway Outbound GSM/SMS
Extensive API FeaturesHow many other monitoring suites provide both a web servicesintegration option plus 5 different SDK’s allowing deep integration andcustom monitoring agent creation?? • C • MS .Net • Java • Perl • Visual Basic
Ease of TroubleshootingEvery probe has a logging level ―slider‖ that allows you to set the logginglevel. All you have to do then is right click the probe and restart it to getlogging started.Easy to interpret log files, with a ―View Log‖ right click capability for everycomponent.
Rapid Time to ROI & Lower Monitoring TCOEasy installation of the key Nimsoft components • We were able to get our development environment running in under an hour. • Primary Hub – 2 downstream hubs • DB server • Dashboard/reporting serverSimple installation of ―robots‖ on target servers • The standard Nimsoft install provides a web page that you can pull the ―robot‖ installers from. • For production we are leveraging the software delivery engine within the CA ITCM (ITCA) suite.
Rapid Time to ROI & Lower Monitoring TCOLabor Savings • Implementation of Nimsoft Monitor is allowing us to move more and more responsibilities from engineering over to our L2 administrators. • The Integration gateways are helping us reduce labor and licensing costs by allowing for automated incident creation. • The ease of configuration and ease of configuring ―debug‖ logging is saving us labor as compared to other EMS products.
CIBER’s Tool Ensemble – 18-24 Months Out Nimsoft Monitor CA Service Desk & Service Catalog Spectrum Team Viewer Oracle Enterprise Mgr Object Planet Opinio SAP Solution Manager Right Answers CA NetQoS ReporterAnalyzer XtractionAs I showed at the beginning of the CA IT Client Managerpresentation we are currently using alaundry list of monitoring technologies CA IT Asset Managerto deliver comprehensive services toour customer base. CA ArcServe & XOsoftBy implementing Nimsoft Monitor we CA IT Process Automationwill be able to significantly reduce thenumber of monitoring solutions weuse, and deliver a single pane of CA Workload Automation AEglass for our administrators,engineers, and customers world wide. Oblicore
In ConclusionThe Nimsoft Monitor suite allows us to prescriptively delivercomprehensive monitoring, historical performance reporting, andaggregated OS-App-DB-Network dashboarding in a tiered, costeffective, consistent manner.