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Nathan Winters What’s New And Cool In Ocs 2007 R2


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Nathan Winters What’s New And Cool In Ocs 2007 R2

  1. 1. OCS and Exchange in Action Nathan Winters – Exchange MVP Dimension Data – Lead Consultant MMMUG – 1
  2. 2. Microsoft Unified Communications Messaging Communications E-mail Instant Messaging Calendaring Conferencing Unified Messaging Enterprise Voice 2
  3. 3. OCS 2007 R2 Architecture UC endpoints Public IM Active Clouds Directory Windows DMZ AOL Live Data OCS 2007 R2 Pool Yahoo Audio/ Workloads: Video • IM/Presence SIP • Conferencing • Voice Monitoring • UCAS Applications Server Remote • Apps sharing Backend Front-End • Web Components SQL server Users Server(s) Edge Servers Communicator Advanced Exchange Web Access Media GW 2007 Server Archiving UM Server Federated Businesses (Mediation Server) Voicemail PSTN Group Chat 3
  4. 4. Exchange 2007 Server Roles Exchange 2007 Exchange 2007 Edge Server DMZ Intranet Windows Server Windows Server Exchange 2007 Exchange 2007 Edge Client Hub Transport Access Transport Mailbox Unified Messaging 4
  5. 5. Our Demo Environment 5
  6. 6. Clients and Devices for OCS 2007 R2 Office Communicator 2007 Office Live Meeting 2007 client Conferencing Add-in for Microsoft Office Outlook RoundTable Office Communicator Web Access Office Communicator Mobile Office Communicator phone experience PC peripheral devices 6
  7. 7. Exchange Server 2007 Investment themes Enterprise-class availability at lower cost Built-in Protection from internal and external threats Protection Simplified compliance for the organization Unified messaging solution Anywhere Outlook experience from desktop to mobile devices Access Efficient collaboration: meetings and document sharing Optimized for performance and scalability Operational Easier and more flexible deployment Efficiency Greater administrator productivity 7
  8. 8. Problems Being Addressed Voice and e-mail exist as separate inboxes hosted on separate servers accessed through the desktop for e-mail and the phone for voicemail Fax messages come to stand-alone fax machines and require personnel to monitor Users and administrators have to manage their communications from multiple locations with multiple sets of tools
  9. 9. Streamlined Communications Operational Extensible Flexibility & Control Communications Platform 9
  10. 10. Delegation Key features Inbound & Outbound Calls Multiple delegate support Multiple executive support SimRing exec and delegates or delegates only Configurable through Communicator by Executives Delegates must use Attendant 10 10
  11. 11. Communicator Attendant Call management application for team assistants Team assistants and front-desk receptionists using presence to manage conversations and provide fast, efficient service to callers Key Features  Single Screen UI for multi-call handling  Rich presence in contact list and groups  Incoming conversation queue  Consultative, Safe & Blind transfers  Integrated conversation history, templates & notes.  Client-side Music on Hold  Repeat caller notification 11
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  13. 13. Communicator Mobile NEW: Single Number Reach Performance improvements Mobile presence state Usability enhancements NEW: Communicator Mobile for Java Nokia (S40), Motorola RAZR (v3XX) 13
  14. 14. The Unified Mobile Device Currently have a minimum of two numbers Work Extension Work Mobile Personal Mobile x,y,z Can Simultaneous Ring Auto Forward Set through MOC and CoMo Unifying the Experience What about the other way around: Dialling out from your mobile..? 14
  15. 15. Single Number Reach Provide single number for business communication Mobile devices are an extension of your company identity Incoming calls to work number are routed to mobile device Outbound calls from phone use work number identity One voice mailbox for all work-related communication Maintain enterprise relationship with value chain participates even if key employee departs 15
  16. 16. Single Number Reach Scenario: Alex calling Ben Alex Ben Alex select Call via Work (signal goes trough the cellular network data channel) Alex and Ben both receive call back from OCS (signal goes through cellular network voice channel+ PSTN) 16
  17. 17. Communicator Web Access HTML-based IM, presence, & desktop sharing Use a web-based version of Office Communicator to find people, see their presence, IM with them, desktop share, or start an audio conference Key Features  Consistent experience, no training  Ability to invite anonymous users  Cross-platform support, zero client  Multi-party instant messaging  Web based desktop sharing  Add audio to an existing session by OCS dial out to a preferred device 17
  18. 18. Cross Platform Desktop Sharing Communicator based sharing of desktop programs Collaborating users can share their desktop programs across different platforms Key Features  One click sharing from Communicator  CWA* for browser based experience  Call Me  Fast rendering * Communicator Web Access 18
  19. 19. Group Chat Persistent topic based conversations Teams can collaborate with each other by participating in topic based discussions that persist over time Key Features  List of available Chat Rooms  Chat Room History  Customizable filters and alerts  Archiving for compliance 19
  20. 20. Response Group User configurable call treatment, queuing & routing Teams can set up a call workflow to answer incoming calls , route to a queue and deliver to an available team member to respond to the inquiry Key Features IVR , Speech Recognition and Text-to-Speech Call Treatment User-configured routing rules Serial, parallel, longest Idle & round robin routing Call Queuing with Music on Hold Agent presence aggregation Call context on inbound calls
  21. 21. Dial-In Conferencing On premise audio conferencing bridge Save conferencing costs by setting up an on-premise audio-conferencing bridge for both internal and external users Key Features Supports VoIP and/or PSTN dial-in Conferencing Attendant Scheduled or reservationless conference
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  23. 23. Streamline Communications Intuitive experience for end users to manage their communications Empower your workers with software-powered voice Find & communicate with the right person, right now Rich, flexible, integrated conferencing solutions Click-to-communicate from where you work Anywhere access on any device 23
  24. 24. Operational Flexibility & Control Provide the choices users want with the control you need Reduce costs while expanding options Reduce costs while expanding options Ensure compliance and security Ensure compliance and security Centralize provisioning Centralize provisioning Simplify management Simplify management Provision devices that meet user needs Provision devices that meet user needs 24
  25. 25. Extensible Communications Platform Build on a platform that works with what you have today Extend your existing telephony infrastructure Build communications into any business solution Quickly develop solutions with well-known tools Deliver more secure communication solutions 25
  26. 26. Key Concepts Presence Different Groups Automation Custom Presence Instant Messaging Escalation to other media Voice LiveMeeting Transfer Call Outlook & OWA Integration Exchange Unified Messaging Communicator Web Access 26
  27. 27. Key Concepts LiveMeeting Dial in conferencing Access from the Web Communicator Mobile v3 Response Group Attendant Console Delegation (Boss/Admin) Group Chat Desktop Sharing 27
  28. 28. Q&A Contact Details Nathan Winters – Lead Consultant – Exchange MVP 28