Novell Success Stories: Endpoint Management in Education


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Novell Endpoint Management benefits are to improve user productivity, lower IT costs, and mitigate risks.

The Spring Independent School District of Houston, Texas, and the Medical College of Georgia, are two educational institutions that employ Novell Endpoint Management tools, such as Novell ZENworks and Novell Configuration Management, to meet their IT needs.

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Novell Success Stories: Endpoint Management in Education

  1. 1. Novell End-User Computing ® Success Stories Endpoint Management / Education July, 2010
  2. 2. Novell Endpoint Management Benefits ® Impact Success Stories • Ensure users get the right applications, 14K PCs Improve whatever device they use user • Repair problems with minimal business impact productivity 3K PCs – reduce troubleshooting time by up to 50% • Perform easier and faster application rollouts – from 2 days to 2 hours 6K PCs Lower IT • Execute fixes remotely costs – cut travel costs by 50% 25K PCs • Deploy new workstations quickly – from 1 day to 40 minutes 11K PCs • Stop data breaches – avoid lawsuits of up to $3M Mitigate • Reduce business risk and increase compliance 20K devices risks - avoid over-spending on software licenses 12K employees 2 © Novell, Inc. All rights reserved.
  3. 3. Customer Success Novell Endpoint Management ® We looked at several tools like IBM but found that Novell ZENworks ™ Configuration Management offered the best scalability and 5K devices manageability. - May 2010 With the old [Microsoft] solution, it could take up to two hours to install a new application...Novell ZENworks Configuration Management can get the same job done in just 30 minutes. - Jan 2010 4K workstations Using the asset management capabilities of Novell ZENworks Configuration Management, we can quickly identify which workstations 14K workstations are ready to handle the migration to Windows 7. - Jan 2010 We selected Novell® ZENworks™ Configuration Management because its patch management and asset management capabilities were far 2K employees superior to those of the Altiris solution. - Nov 2010 The real cost savings are in license control and management. ZENworks Asset Management gives us a true indication of the licensing required, so we no longer over-provision. - Jun 2009 20K devices 3 © Novell, Inc. All rights reserved.
  4. 4. Key Analyst Recognition Novell Endpoint Management ® Visionary, Magic Quadrant for PC Configuration Life Cycle Management Tools, Nov 2009 Challenger, Magic Quadrant for Mobile Data Protection, Sep 2009 Strong performer, Forrester Wave™: IT Asset Life- Cycle Management, Q2 2009 “Organizations should definitely include Novell ZENworks™ in their evaluations”, ZENworks, Apr 2010 “ZENworks™ Configuration Management is particularly strong in the management of Linux- based devices”, Jan 2009 4 © Novell, Inc. All rights reserved.
  5. 5. Press Presence Novell Endpoint Management ® With the recent enhancements to the [ZENworks ™] portfolio, customers now have the tools to mitigate the risks that come with large scale Windows 7 migrations including potential data loss and user downtime - Mar 2010 ZENworks Configuration Management – Finalist Best Policy Management Solution, SC Magazine 2010 awards ZENworks Patch Management – Solid patch management solution that scales nicely for any size environment - Feb 2010 ZENworks Endpoint Security Management – Certainly a strong product, as one would expect from Novell - May 2010 ZENworks Asset Management - Best Asset Management Solution ZENworks Endpoint Security Management - Best Security Solution 5 © Novell, Inc. All rights reserved.
  6. 6. Endpoint Management in Education
  7. 7. Ready for Windows 7 migration The Spring Independent School District serves more than 35,000 pre-kindergarten through twelfth-grade students in a diverse and growing district near downtown Houston. Spring ISD's IT department manages 14,000 PCs. "Using the asset management capabilities of Novell ZENworks™ Configuration ® Management, we can quickly identify which workstations are ready to handle the migration to Windows 7. [Also] having a central location for generating reports makes it easy to identify which assets aren’t being used, which could potentially save us tens of thousands of dollars a year in software licenses.” Challenge Solution Results Resolve user issues as Novell ZENworks Cut workstation quickly as possible, freeing Configuration Management troubleshooting time by staff to focus on teaching about 50 percent Partner: Identity Automation, Improve resolution response Novell Platinum Partner Reduced reimaging time of rates and drive down support 14,000 desktops each year costs by more than 60 percent Improved workstation response time – users can log in up to 40 percent faster 7 © Novell, Inc. All rights reserved. Updated February 2010
  8. 8. The Medical College of Georgia is the 13th-oldest continuously operating medical school and research center in the United States. The college has approximately 5,000 faculty, staff and residents, and more than 2,400 students. "Our IT team is just too small to be spending much time traveling to various locations. With Novell ZENworks™ Configuration Management, we can manage our ® diverse academic environment without leaving their desks." Challenge Solution Results Reduce the burden of a Novell ZENworks Reduced travel time and small IT staff to manage Configuration Management costs by 50 percent nearly 6,000 desktops across 65 buildings Also: Cut application delivery time to a few hours Novell Open Enterprise Server Centralized management for both Microsoft XP and Vista SUSE Linux Enterprise ® environments Server Novell Access Manager Novell Identity Manager 8 © Novell, Inc. All rights reserved. Updated April 2010
  9. 9. Unpublished Work of Novell, Inc. All Rights Reserved. This work is an unpublished work and contains confidential, proprietary, and trade secret information of Novell, Inc. Access to this work is restricted to Novell employees who have a need to know to perform tasks within the scope of their assignments. No part of this work may be practiced, performed, copied, distributed, revised, modified, translated, abridged, condensed, expanded, collected, or adapted without the prior written consent of Novell, Inc. Any use or exploitation of this work without authorization could subject the perpetrator to criminal and civil liability. General Disclaimer This document is not to be construed as a promise by any participating company to develop, deliver, or market a product. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. Novell, Inc. makes no representations or warranties with respect to the contents of this document, and specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose. The development, release, and timing of features or functionality described for Novell products remains at the sole discretion of Novell. Further, Novell, Inc. reserves the right to revise this document and to make changes to its content, at any time, without obligation to notify any person or entity of such revisions or changes. All Novell marks referenced in this presentation are trademarks or registered trademarks of Novell, Inc. in the United States and other countries. All third-party trademarks are the property of their respective owners.