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Byt ut din gamla växel – en djupdykning i Lync telefoni

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Byt ut din gamla växel – en djupdykning i Lync telefoni

  1. 1. Byt ut din gamla växel – en djupdykning i Lync telefoni<br />Tommy Clarke – Lync MVP – UCAware / TrueSec<br />Blog: www.ultimate-communications.com<br />Twitter: http://twitter.com/itommyclarke<br />LabCenter: http://labcenter.se/lab/2055<br />
  2. 2. "Martin Lidholm"<br />Jag är less påsnacketom "växeldödare" och "PBX Replacement". Lync handlaromettheltannatsättattkommuniceradär PSTN telefonibaraär en del. Lync skaffar man inteföratt man barabehöver en nyväxelutanföratt man villskaffa en kommunikationsplattformsomär modern ochgör en effektivare. Däremotkan man med fördelersätta en PBX med Lync :-) <br />
  3. 3. Byt ut din gamla växel – mot en ultimat UC lösning baserad på Lync<br />Tommy Clarke – Lync MVP - UCAware / TrueSec<br />Blog: www.ultimate-communications.com<br />Twitter: http://twitter.com/itommyclarke<br />LabCenter: http://labcenter.se/lab/2055<br />
  4. 4. Kommentera gärna och för diskussionen vidare på Twitter<br />#tdLync <br />
  5. 5. Telefonjack? Nej Tack<br />Sverige blir mer och mer mobilt!<br />Vad ska vi med Lync till ?<br />*JA, jag kommer gå igenom mobilitetslösningarna för Lync.<br />
  6. 6. Lync VS the mobile<br />
  7. 7. Simple Communication<br />Albert Einstein once said; <br />“everything should be made as simple as possible, but not simpler.” <br />
  8. 8. Dagenskommunikationsmodell<br />Gårdagenskommunikationsmodeller<br />E-post och<br />kalenderfunktion<br />Webb<br />Konferenser <br />Video<br />Konferenser <br />Snabb-meddelanden<br />LjudKonferenser<br />Telefoni<br />Röstmeddelande<br />Snabb-Meddelande-system<br />Telefoni och<br />Röst-meddelande<br />Enhetliga konferenser: Ljud, video och webb<br />E-post ochkalender-funktion<br />Användar- upplevelse<br />Användar-<br />upplevelse<br />Användar- upplevelse<br />Användar-<br />upplevelse<br />Användar- upplevelse<br />Användar-<br />upplevelse<br />Användar-upplevelse<br />Enhetlig inkorg <br />och närvaro<br />Autentisering<br />Administration<br />Lagring<br />Uppfyllelse<br />Autentisering<br />Administration<br />Lagring<br />Autentisering<br />Administration<br />Lagring<br />Autentisering<br />Administration<br />Lagring<br />Autentisering<br />Administration<br />Lagring<br />Autentisering<br />Administration<br />Lagring<br />Autentisering<br />Administration<br />Lagring<br />Autentisering<br />Administration<br />Lagring<br />Lokalt Hybrid I molnet<br />
  9. 9. Enterprise Voice – PBX-distribution och samverkansscenarier<br />Med Lync Server 2010 får kunder fler alternativ att uppleva röstfunktioner<br />
  10. 10. Voice Topology: Lync Server 2010 Standard & separate Mediation<br />Archiving<br />Monitoring<br />DMZ<br />PICXMPP<br />MSN<br />UC Endpoints<br />AOL<br />Yahoo<br />Remote<br />Users<br />UC Pool<br />AD DNS<br />Standard Front End<br />Federated<br />Businesses<br />Edge<br />Services<br />SIP Trunking<br />ExUM<br />Mediation Server<br />PSTN<br />On-premise or online<br />Circuit<br />Packet<br />
  11. 11. Voice Topology: Lync Server 2010 Standard mediation colocated<br />Archiving<br />Monitoring<br />DMZ<br />PICXMPP<br />MSN<br />UC Endpoints<br />AOL<br />Yahoo<br />Remote<br />Users<br />UC Pool<br />AD DNS<br />Front End incl. Mediation<br />Federated<br />Businesses<br />Edge<br />Services<br />Direct SIP<br />ExUM<br />PSTN<br />On-premise or online<br />Analog Devices<br />IP-PBX<br />Media GW / SBA<br />Circuit<br />Packet<br />
  12. 12. Demo<br />Planning Tool<br />TopologyBuilder<br />
  13. 13. Lync and the mobile<br />Some people in this room, might think that Lync is not for them? <br />One reason might be the missing mobile story?<br />And that's true, for now, but….<br />
  14. 14. Lync and the mobile story<br />Mobile clients for Lync, developed by Microsoftwill be available for all major smartphone platforms. <br />Microsoft-developed Lync clients will be available for Windows Phone 7 and iPhone <br />http://lync.microsoft.com/en-us/Product/UserInterfaces/Pages/lync-2010-mobile.aspx<br />Keynote at Enterprise Connect for more info<br />http://tv.enterpriseconnect.com/<br />
  15. 15.
  16. 16.
  17. 17. Lync and the contact center<br />Some people in this room, might think that Lync is not for them? <br />One reason might be the missing contact center?<br />And Microsofts ”contact center” that is a free* applicationmight not be..<br />*includedifyouhavesomeotherlicenses<br />
  18. 18. Lync Attendant<br /><ul><li>Bruker samme status som Lync
  19. 19. Køfunksjonalitet
  20. 20. Sette på vent
  21. 21. Gjøre spørreanrop eller chat med bruker før du setter over
  22. 22. Enkelt å sette opp konferanse
  23. 23. Enkelt å sette over
  24. 24. Ringegrupper
  25. 25. Ringe til alle sammen samtidig
  26. 26. Gå på runde
  27. 27. Han som har vært lengst ledig få neste samtale</li></li></ul><li>
  28. 28.
  29. 29. Lync capacity planing<br />
  30. 30. Mediation Server Capacity (Mediation Server Collocated with Standard Front End Server)<br />
  31. 31. Stand-alone Mediation Server Capacity: 70% Internal Users, 30% External users<br />
  32. 32. Voice high availability design<br />Each registrar has its SQL Express DB<br />All user end points register with same registrar<br />Users are load balanced by Registrars using a Distributed Hash Algorithm<br />Registrar can be installed in remote locations<br />User Services Component<br />(Presence & Conferencing)<br />Registrar Component<br />Registration & Routing<br />Lync Clients<br />User’s Desktop<br />
  33. 33. Resiliency Architecture<br />Each user has a “Primary Registrar Pool”. <br />Each Registrar Pool can have a “Backup Registrar Pool”<br />Branch Users register with the SBA Registrar unless it is unavailable<br />Backup Registrar heart-beats Primary Registrar. <br />
  34. 34. More Resiliency enhancements<br />DNS Based Load Balancing for Internal Pools<br />Ability to drain a “server” before taking the server down<br />Session Dialog Resiliency for Conferencing<br />Client caches successful connections to Lync Server 2010<br />
  35. 35. Resiliency Architecture<br />Data Center - EE Pool 1<br />Presence<br />Conferencing<br />AD & DNS<br />Registrar<br />(Registration<br />& Routing)<br />Bob’s Primary Registrar & User Services:EE Pool 1<br />Alice’s Primary Registrar & User Services:EE Pool 2<br />Backup<br />Registrar<br />Pool<br />Data Center – Standard Edition Pool<br />Branch Office<br />Registrar<br />AD & DNS<br />Joe’s Primary Registrar: SBA<br />User Services:EE Pool 1<br />Registrar<br />(Registration<br />& Routing)<br />Survivable Branch Appliance<br />
  36. 36. Branch Resiliency Options<br />Small Branch (<25 users)<br />Users<br />No Local Infrastructure<br />or gateway only<br />25<br />Data Center<br />WAN<br />Medium Branch - (25-1000 users)<br />SBA<br />Survivable Branch Appliance(s)<br />500<br />PSTN<br />1000<br />AD & DNS<br />Large Branch (>1000 users)<br />Survivable Branch Server or Standard Edition Server and Separate Media Gateway<br />Circuit<br />Packet<br />
  37. 37. SBA - User Experience<br />WAN Up<br />All Features Available<br />WAN Down<br />Basic Voice Features Available<br />Resilient Lync clients: Lync, Lync Attendant Console, Lync Phone Edition<br />
  38. 38. Multiple GW per Mediation Server<br />Multiple Gateways per Mediation Service<br />Lync allows for Gateways to be connected to the same Mediation Svc<br />Routes point to a Gateway<br />OCS 2007 R2<br />Lync Server 2010<br />
  39. 39. IP-PBX Interoperability in OCS 2007 R2Direct SIP to IP-PBX<br />OIPqualifiedIP-PBX <br />OCS pool<br />MediationServer<br />Media<br />Signaling<br />OCS end-points<br />PBX end-points<br />
  40. 40. IP-PBX Interoperability in LyncDirect SIP to IP-PBX with media bypass<br />OIPqualifiedIP-PBX<br />capable ofbypass<br />Lync poolwithMediation<br />Lync end-points<br />Media<br />Signaling<br />PBX end-points<br />
  41. 41. Leastcostrouting<br />Sweden = Lync Servers & 2 Sip Trunks TDC & Interoute<br />Localbreakin/out is +46 <br />Planet Earth<br />Thailand +66<br />local break in/out<br />UK +44<br />local break in/out<br />USA +1<br />local break in/out<br />
  42. 42. Meeting types(from Gartner report)<br /><ul><li>Reservationless calling
  43. 43. 25 or fewer participants
  44. 44. One-off or Weekly staff, ½ - 2 hrs, usually with Web attached, intl. participation by company
  45. 45. Operator assisted
  46. 46. Roll call, polling
  47. 47. 25-100 participants Biweekly/monthly with Web attached
  48. 48. Managed event, external
  49. 49. Transcription, high touch, large audiences
  50. 50. 100+ participants, Quarterly, Web attached</li></ul>85%<br /><10%<br /><5%<br />Lync Conferencing<br />Stay on ACPs<br /><ul><li>Features needed for small/medium meetings
  51. 51. Simple and reliable join
  52. 52. Best in class UX on both the PSTN and soft client side</li></li></ul><li>Conferencing Maximums<br />If you have fewer than 10,000 users at a site, and typical A/V usage, you can collocate the A/V Conferencing Server role with your Front End Servers.<br />More than 10,000 users, deploy A/V Conferencing Server separately <br />Each A/V Conferencing Server can support about 1,000 concurrent A/V conference users<br />Max 250 participants in a conference <br />Microsoft Lync Server 2010 Capacity Calculator <br />
  53. 53. Lync 2010 IP Phone Range“Aries” code name phones<br />IW Desk phones (network & USB)<br />MSRP<br />OPTIMIZED FOR<br />Microsoft® Lync<br />Polycom CX700¹<br />Aastra 6725 iP<br />Polycom CX600<br />1 – SW update only<br />
  54. 54. Lync 2010 IP Phone Range“Aries” code name phones<br />Common area phones (network only)<br />MSRP<br />OPTIMIZED FOR<br />Microsoft® Lync<br />Polycom CX700¹<br />Aastra 6725 iP<br />Polycom CX600<br />Polycom CX500<br />Aastra 6721 iP<br />
  55. 55. Lync 2010 IP Phone Range“Aries” code name phones<br />Conference room phone<br />MSRP<br />Polycom CX3000<br />OPTIMIZED FOR<br />Microsoft® Lync<br />Polycom CX700¹<br />Aastra 6725 iP<br />Polycom CX600<br />Polycom CX500<br />Aastra 6721 iP<br />
  56. 56. Audio Codec Bandwidth<br />
  57. 57. Bandwidth demo Lync VS Facebook<br />
  58. 58. Call Admission Control<br />New Policy Server role introduced in Lync Server 2010 to support CAC<br />Admins configure logical sites based on groupings of subnets<br />Enforce policies on links between sites<br />Bandwidth available for audio, video<br />Maximum bandwidth allowed per session<br />Rerouting behavior when bandwidth limited exceeded<br />Seamless support for roaming Microsoft Lync 2010 users on moving between different sites<br />Allows Internet to be used for overflow of traffic<br />Avoid PSTN call charges<br />Support alternate path & failover of video sessions<br />http://technet.microsoft.com/en-us/library/ff731056.aspx<br />
  59. 59. Monitoring Server<br />Monitoring Server captures both call detail record (CDR) and Monitoring Server data, which incorporates file transfer, application sharing, and remote assistance<br />Instant Messaging archiving is solely covered in Archiving Server<br />Works with both Standard Edition or Enterprise Edition Pool (any supported topology)<br />SQL Server reporting Services (for detailed reports)<br />64-bit versions of SQL Server<br />Standard or Enterprise Edition of SQL Server 2005 with Service Pack 3<br />Standard or Enterprise Edition of SQL Server 2008 with Service Pack 1<br />
  60. 60. Monitoringreports<br />
  61. 61. SCOM - Synthetic transactions <br />
  62. 62. On-Prem/Cloud Co-Existence Capabilities<br />Online<br />On-prem<br />Federation or split domain <br />Lync Server on-premises<br />Lync<br />Online<br />IM/Presence & UM<br />IM/Presence<br />& UM<br />IM/Presence<br />IM/Presence <br />Exchange/<br />SharePoint<br />Exchange/<br />SharePoint Online<br />
  63. 63. Förståelse för UC<br /><ul><li>Förstå verksamhetens krav
  64. 64. Vilka användare kommer att migreras och i vilken ordning
  65. 65. Vilka är telefoni kraven för dessa användare
  66. 66. Förstå den befintliga telefoni lösningen
  67. 67. Vart är befintliga PBX´er placerade
  68. 68. Fysiska placering och vilka programvaruversioner
  69. 69. Vart är PSTN-anslutningarna placerade
  70. 70. Lokala vs centraliserad PSTN breakouts, och antal anslutningar
  71. 71. Vilka typer
  72. 72. Samtalsdirigeringinom organisationen
  73. 73. WAN-bandbredd
  74. 74. Nummerplaner
  75. 75. Vilka Codecs kommer användas vart</li></li></ul><li>Tips & Trix<br /><ul><li>Blibästavän med Snooper, Wiresharkochandranätverksanalysverktyg– du kommerbehövadem…
  76. 76. Använd ALLTID certifierade endpoints (headsets, webcams, laptops, etc)
  77. 77. Glömintebortanvändarträningen.
  78. 78. Förattfåutsåmycketsommöjligtav Lync såkrävsettnyttmindset
  79. 79. Klick to call url = tel:+46709183040</li></li></ul><li>Sök<br />SUCK – Svenska UC Klubben<br />Unified Communications Open Interoperability Program<br />För senaste information kring certifiering av GW, PBX och SIP Trunkar.<br />The 4.1 million calls completed by Lync Server 2010 without a single dropped call was the highest success rate of any PBX or UC system tested by Miercom to date including several Avaya and Cisco IP PBX systems:“The delivery rate with sustained operation is the highest capacity test applied to any Unified Communications /IP PBX product we have tested to date” – Miercomanalysis<br />Blog omprojektetför “samordnetkommunikasjon” hos Högskolan I Nord Trondlag<br />
  80. 80.
  81. 81.
  82. 82. Respons Groups<br />Creating a Response Group in Lync<br />http://blogs.technet.com/b/ilvancri/archive/2010/11/23/creating-a-response-group-in-lync.aspx<br />
  83. 83. Telefonivärldenär full avkonstigaförk.<br />
  84. 84. Media Bypass with IP-PBXMain site call with Lync endpoint and PBX phone via main PBX<br />WAN<br />Lync<br />G.711<br />Gateway<br />GW / SBA<br />IP-PBX<br />IP-PBX<br />PBX<br />Endpoint<br />PBX<br />Endpoint<br />PSTN<br />Mediation<br />Main Site(with Data Center)<br />Lync<br />Endpoint<br />Lync<br />Endpoint<br />Branch Site<br />
  85. 85. Media Bypass with IP-PBXBranch call between Lync endpoint and PBX phone via branch PBX<br />WAN<br />G.711<br />Lync<br />PSTN<br />Gateway<br />IP-PBX<br />IP-PBX<br />PBX<br />Endpoint<br />PBX<br />Endpoint<br />Mediation<br />Main Site(with Data Center)<br />Lync<br />Endpoint<br />Lync<br />Endpoint<br />Branch Site<br />
  86. 86. Media Bypass with IP-PBXBranch call with local resiliency<br />WAN<br />G.711<br />Lync<br />PSTN<br />Gateway<br />Lync SBA<br />IP-PBX<br />IP-PBX/GW<br />PBX<br />Endpoint<br />PBX<br />Endpoint<br />Mediation<br />Main Site(with Data Center)<br />Lync<br />Endpoint<br />Lync<br />Endpoint<br />Branch Site<br />
  87. 87. No Media Bypass for Calls on WANBranch call between Lync endpoint and PBX endpoint via Main PBX<br />WAN<br />RT Audio Narrowband<br />G.711<br />Lync<br />PSTN<br />Gateway<br />IP-PBX<br />IP-PBX<br />PBX<br />Endpoint<br />PBX<br />Endpoint<br />Mediation<br />Main Site(with Data Center)<br />Lync<br />Endpoint<br />Lync<br />Endpoint<br />Branch Site<br />
  88. 88. WAN Down<br />Branch user: No change<br />External: Register to pool<br />Normal Mode<br />User Registers with SBA<br />SBA Down<br />Users register w/Backup registrar in the datacenter<br />Branch Client Registration Scenarios<br />Lync Server Pool<br />Lync Server Pool<br />SBA<br />SBA<br />SBA<br />Lync Server Pool<br />Edge<br />Server<br />Edge<br />Server<br />Edge<br />Server<br />PSTN<br />PSTN<br />PSTN<br />WAN<br />WAN<br />WAN<br />Data Center<br />Data Center<br />Data Center<br />
  89. 89. Branch Office: Server Connectivity when WAN down<br />Data Center<br />Branch Office<br />Active Directory Domain Services<br />Domain Name Server<br />TLS to cached FQDN and IP<br />SIP Register<br />(Cert Auth)<br />WAN<br />SBA<br />200 OK<br />Bob<br />Lync Server Director<br />Lync Server Enterprise Edition Pool<br />
  90. 90. Data Center Voice ResiliencyFailover to Backup Data Center<br />Lync Server pools operate as separate systems.<br />Client DNS SRV request discovers one or multiple Lync Server Pools. That Lync Server Pool directs client to primary and backup SIP registrar.<br />Client connects to Backup if connecting to Primary Registrar Pool fails. <br />Limited feature set available on failover.<br />Enable/Disable automatic failover, configurable failover interval.<br />Automatic Failback, configurable failback interval. <br />If Primary Data Center cannot be restored:<br />Restore Central Management Server in backup datacenter.<br />Restore other services including Presence, Conferencingby “moving” users to other Pool.<br />
  91. 91. Backup<br />Registrar<br />Berlin Data Center<br />Edge<br />Server<br />Lync Server Director<br />Lync Server<br />Pool One<br />AD DS & DNS<br />WAN<br />Lync Server Pool Two<br />Edge<br />Server<br />(5)<br />Client DNS SRV request. Example: DNS SRV for _sipinternaltls._tcp.contoso.com<br />DNS SRV Response includes:<br /> Lync Director Pool.contoso.com:5061, Priority=0, Weight=10, <br /> LSPool2.contoso.com:5061, Priority=1 , Weight=10<br />Client connects via TLS to Lync Server Director Pool. Sends SIP Register. Authenticates.<br />Lync Server Director Pool redirects client. SIP 301 includes Primary & Backup Registrar pool<br />If Primary Registrar Pool is available, client connects and registers with it<br />If unavailable, client connects and registers with Backup Registrar Pool (Lync Pool 2)<br />(3)<br />(4)<br />(2)<br />(1)<br />Data Center Voice ResiliencyFailover to Backup Data Center (Discovery)<br />(6)<br />Singapore Data Center<br />
  92. 92. Private Line<br />LyncServer introduces support for private line<br />Single SIP URI, single Exchange mailbox, single presence source<br />Receipt of inbound calls on private DID to same SIP URI<br />Private lines carry many of the same features<br />Call pickup & park work as expected<br />Simultaneous ringing & call deflection on primary line carry to private line<br />Private lines are different:<br />Available for inbound calls only<br />Overrides delegation, call forwarding, do-not-disturb and other routing options – private calls are always going to go through<br />Calls to a private line have a distinctive ring & “toast” pop-up<br />
  93. 93. Malicious Call Trace <br />Lync provides the end-user the capability of tagging theprior call as a malicious call. <br />Supported in Communicator, Communicator Phone Edition& Attendant Console.<br />Tagging is reflected in the backend CDR database, enabling the Lync Server administrator to take action on the call.<br />
  94. 94. Analog Device Management<br />Physical connectivity of Analog devices (FXS) provided by GW partners<br />All routing and policy enforcement for Analog devices centralized in Lync Server – eliminates the need to manage GWs as “mini-PBX”<br />Lync Server Call Detail Record (CDR) infrastructure used to track usage <br />Optimized routing allows Fax call routing through Lync Server 2010 without terminating Media<br />PSTN<br />Fax<br />FXS<br />FXS<br />Gateway<br />ATA<br />Lync<br />Analog Device<br />
  95. 95. Caller ID Presentation Controls<br />Admins can natively control what Caller ID is presented to receiving party (PSTN/PBX):<br />Per user/group controls to suppress/alter calling party number<br />Granular controls based on caller and destination number:<br />Alice calls an external PSTN number, caller ID is presented as +1 425 555 0100<br />Alice calls an internal PBX number, caller ID is presented as +1 425 555 2302<br />Override for “simultaneous ringing”: Bob calls Alice, who has simultaneous ringing configured to her mobile number; Bob’s caller-id is presented<br />Calling Name Display feature allows display name to ingress/egress<br />Also Available for OCS 2007 R2 through KB<br />
  96. 96. Voice Policy Enhancements<br />Provide admins flexibility to control user voice entitlements<br />Call Forwarding<br />Delegation<br />Call Transfer<br />Call Park<br />Simultaneous Ringing<br />Team Call<br />PSTN Rerouting<br />BW Policy Override<br />Malicious Call Tracing<br />Useful to address Common Area Device requirements<br />
  97. 97. SBA – Lync Server 2010 Discovery<br />Branch Office<br />Data Center<br />1. DNS SRV Query<br />Response: (Multiple) Director Pool FQDN<br />Active Directory Domain Services<br />Domain Name Server<br />2. TLS to Director Pool. SIP Register<br />Response: 401 Redirect to Cert Provisioning<br />5. SIP Register<br />Bob<br />Response: 301 Redirect<br />Primary: SBA FQDN, Backup: EE Pool FQDN<br />Lync Server Director<br />3. https;//PoolFQDN/CertSvc<br />IIS - IWA Auth<br />Get Certificate<br />6. SIP-TLS* Register<br />200 OK<br />(Cert Auth)<br />Client caches SBA FQDN**<br />And IP Address<br />4. Certificate Replication<br />Lync Server Enterprise Edition Pool<br />SBA<br />
  98. 98. Audio/Video Bandwidth Controls<br />End User maximum allowed bandwidth per modality<br />Applied whether or not bandwidth is available<br />Configured via in-band provisioning at sign-in<br />Wide-area network (WAN) link bandwidth policies (aka Call Admission Control (CAC))<br />Applied dynamically when session crosses network link with policy set<br />Limits to maximum allowed level when bandwidth available<br />Re-routesor fails session when bandwidth not available<br />
  99. 99. Network QoS– DiffServ (DSCP)<br />When Right Provisioning not possible and so Constrained WAN Links (pair with WAN bandwidth Policies)<br />Audio prioritization already deployed for other Voice over Internet Protocol (VoIP) solution<br />Example “Fully Managed” Network Deployment<br />
  100. 100. SBA - DeploymentSimple, Easy, Repeatable<br />Active Directory Computer<br />Add SBA to the Topology.<br />Move Users<br />to the SBA.<br />Lync Admin (Data Center)<br />Enable CS Replication.<br />SBA downloads topology & configuration.<br />Request & Assign Certs.<br />Join to Domain & <br />complete SW configuration.<br />Start CS services. Finish GW Config and test PSTN Connectivity with temp user account.<br />SBA Drop Shipped to Branch with Software installed<br />Technician connects to WEB based GUI, IP Configuration.<br />
  101. 101. SBA - Central ManagementCentralizing Move, Add, Changes<br />Lync Central Management Server<br />Store Configuration<br />Replicate to SBA<br />Change Normalization Rules<br />Change Routing Rules<br />Change User Policies<br />Lync Admin (Data Center)<br />Replicated <br />to the SBA<br />Branch Office(s)<br />SBA receives & processes replication<br />
  102. 102. Example Scenario<br />RT Audio WB (no FEC)<br />New York<br />Berlin<br />WAN Link Policy:<br />Audio Session Limit = 60 kbps<br />
  103. 103. Quality Monitoring and Reports<br />A/V Quality metrics reports<br /><ul><li>Quality reports collected at the end of each call
  104. 104. From Lync 2010, IP Phone, A/V Conferencing Server, Mediation Server, Attendant Console
  105. 105. Reports aggregated and stored into DB</li></ul>Instrumentation and Alerting<br /><ul><li>Statistical based performance counters for Network factors
  106. 106. Grouped by Location, A/V Conferencing Server, and Mediation Server. A Location is one or more subnets
  107. 107. Instrumentation is consumed by SCOM Pack for alerting</li></ul>Out of the Box Reports<br /><ul><li>SQL Reporting Services Report Pack
  108. 108. Dashboard
  109. 109. Peer-to-Peer
  110. 110. Conference
  111. 111. Device reporting
  112. 112. Response Groups
  113. 113. Media Quality
  114. 114. Top Failures</li></ul>72<br />
  115. 115. Key Metrics per Call<br />SIP Session data:<br /><ul><li>Endpoint IP address/mask
  116. 116. Inside/outside user flag
  117. 117. ICE Connectivity Path
  118. 118. Codec(s)
  119. 119. Network connectivity information
  120. 120. Wired vs. WiFi
  121. 121. Link speed
  122. 122. VPN or not
  123. 123. Bandwidth restrictions applied</li></ul>Packets/Packet loss rate<br /><ul><li>Jitter/Round Trip Time
  124. 124. Latency
  125. 125. Burst</li></ul>PSTN<br /><ul><li>Mediation Server to gateway leg reporting</li></ul>Video Quality Metrics<br />Capture/Render device<br /><ul><li>Noise Level/Signal Level
  126. 126. Echo metrics for the client
  127. 127. Speech/signal and noise metrics </li></ul> for the client<br /><ul><li>Device CPU
  128. 128. MAC address</li></ul>Audio Metrics<br /><ul><li>Listening MOS
  129. 129. Sending MOS
  130. 130. Network MOS/Network MOS Degradation
  131. 131. User Diagnostics
  132. 132. Audio Healer metrics</li></ul>73<br />

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