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From Conversation to Conversion:
Turning Social Media into Sales
Thursday September 29, 2011



Sponsored by:
The Stryve Group Story
What were our options?
What’s the difference?
              =Chat at coffee shop
              Great for packaged goods or
              consumable products



              =Networking event
              B2B, finding key industry
              contacts




               =Tradeshow party
               Lots of noise and quick
               conversations—both
               personal and business
Why are we here today?

 Social media and how it
  relates to sales

 Social media and sales
  success stories

 6 things your can start
  doing tomorrow that will
  lead to better results using
  social media
What is Social Media?

            Media:
the means of communication that
 reach or influence people widely

  • Traditional - radio and
    television, newspapers,
    magazines

  =One-way communication
What is Social Media?


      Internet, Computers, Smartphones


Social = the ability to have a conversation re.
  what you’ve just read, watched or heard




                  =Two way communication
What is Social Media?


  “Social media is the use of
     technology to build a
relationship of know, like and
trust with friends, colleagues
        and customers”
Why Bother?

Customer Buying Behaviour is Changing:
 93% of buyers use online
  search to begin the
  buying process
 37% post questions on
  social networking sites
 In 2010, 8 out of 10
  households had access
  to the Internet (Stats Can.)
 49% of consumers use
  social media daily
Standard Sales Pipeline



                    Generate / Qualify




                    Sell / Convert


                    Trade Up / Referral
                    Evangelize / Referral
Herrle’s Farms
Herrle’s Farms
Reflect on Style and Use

 Ask yourself: When do I have idle time on my
  hands?
 Easily monitor what your competitors are
  doing by following their social media profiles
 Post messages to build rapport and trust
 Are you on Twitter? Facebook? LinkedIn?
  Focus on the social media platform that fits
  your personality
Creating Your Own Strategy

1.   Know yourself
2.   Know your audience
3.   Know your vehicles of communication
4.   Align your resources (time, people and money)
5.   Plan your work
6.   Work your plan
7.   Make adjustments
Join and Complete Your Profile
Best practices of completing a profile




Insider Tip:
Link your Twitter account to your LinkedIn Account
Join and Complete Your Profile

Example of a Well-Done Twitter Profile
Creating a Facebook Page




                       Versus


Profile = Individual            Pages = Business
Create a Facebook Page




1. Post Pictures
2. Post promotions that will get people to share
3. Don’t forget to comment on things not directly related to
   your business = build rapport and engagement
Build your following

Step 1: Import all your Outlook calendar
  contacts into your LinkedIn account
Build Your Following

Step 2: Import
  your LinkedIn
  connections to
  your Twitter
  account
How To Follow Experts

Step 1: Use the search function in Twitter, find the
  experts in your field and follow them



Step 2: Re-tweet their information



Step 3: Look like a GENIUS EXPERT in the eyes of
  your own friends and followers
What should you “Tweet” and Post?
1.   Re-tweet and hit the “Share” button on an article or a website

2.   Listen + Respond = Engage
     •   @ashleysmith “I just had the worst bagel at The Bagel Cafe!”
     •   @bagelcafe “Sorry to hear that. Which one did you get? How can I
         help?”
3.   Sharing Tips and Tricks and News
        “How to prevent a pipe from bursting in your home http://bit.ly.92Vd5”
        “Google offers free WiFi in 47 airports http://bit.ly/12RWAc ”
4.   Humorous
        “Isn’t Disney World just a people trap operated by a mouse?”
5.   Questions
        “How can I use Facebook for my business? Suggestions and tips are
         welcome!”
6.   In the Trenches (how or what you’re doing in business)
        “Going to the Business Guru event this morning, very excited! #bizguru”
Join Groups

Step 1: Go to LinkedIn.com
Step 2: Type target market into the search bar




Insider tips:
• Look for groups that are geographically
  located near you
Add Apps to your Smartphone

Step 1: Go to Blackberry
  App World or iPhone App
  Store

Step 2: Search “Twitter”,
  “LinkedIn” and
  “Facebook” respectively

Step 3: Download each app
6 Things Every Business Owner Should Do

1. Join Twitter, Facebook and LinkedIn
    Complete your profile – 100%
2. Find your friends and colleagues
    Add them to your networks
3. Follow other experts & influencers in your field
    Share the information the experts are sending out
4. Post Updates and Tweet at least once a day
5. Join Groups
    Comment on topics of discussions
6. Add mobile social media apps to your smartphone
Thank-you to our sponsors:
Thanks for coming!
www.businessguru.ca
Follow us @BizGuruCanada

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Business Guru: Conversation to Conversion

  • 1. From Conversation to Conversion: Turning Social Media into Sales Thursday September 29, 2011 Sponsored by:
  • 3. What were our options?
  • 4. What’s the difference? =Chat at coffee shop Great for packaged goods or consumable products =Networking event B2B, finding key industry contacts =Tradeshow party Lots of noise and quick conversations—both personal and business
  • 5. Why are we here today?  Social media and how it relates to sales  Social media and sales success stories  6 things your can start doing tomorrow that will lead to better results using social media
  • 6. What is Social Media? Media: the means of communication that reach or influence people widely • Traditional - radio and television, newspapers, magazines =One-way communication
  • 7. What is Social Media? Internet, Computers, Smartphones Social = the ability to have a conversation re. what you’ve just read, watched or heard =Two way communication
  • 8. What is Social Media? “Social media is the use of technology to build a relationship of know, like and trust with friends, colleagues and customers”
  • 9. Why Bother? Customer Buying Behaviour is Changing:  93% of buyers use online search to begin the buying process  37% post questions on social networking sites  In 2010, 8 out of 10 households had access to the Internet (Stats Can.)  49% of consumers use social media daily
  • 10. Standard Sales Pipeline Generate / Qualify Sell / Convert Trade Up / Referral Evangelize / Referral
  • 13. Reflect on Style and Use  Ask yourself: When do I have idle time on my hands?  Easily monitor what your competitors are doing by following their social media profiles  Post messages to build rapport and trust  Are you on Twitter? Facebook? LinkedIn? Focus on the social media platform that fits your personality
  • 14. Creating Your Own Strategy 1. Know yourself 2. Know your audience 3. Know your vehicles of communication 4. Align your resources (time, people and money) 5. Plan your work 6. Work your plan 7. Make adjustments
  • 15. Join and Complete Your Profile Best practices of completing a profile Insider Tip: Link your Twitter account to your LinkedIn Account
  • 16. Join and Complete Your Profile Example of a Well-Done Twitter Profile
  • 17. Creating a Facebook Page Versus Profile = Individual Pages = Business
  • 18. Create a Facebook Page 1. Post Pictures 2. Post promotions that will get people to share 3. Don’t forget to comment on things not directly related to your business = build rapport and engagement
  • 19. Build your following Step 1: Import all your Outlook calendar contacts into your LinkedIn account
  • 20. Build Your Following Step 2: Import your LinkedIn connections to your Twitter account
  • 21. How To Follow Experts Step 1: Use the search function in Twitter, find the experts in your field and follow them Step 2: Re-tweet their information Step 3: Look like a GENIUS EXPERT in the eyes of your own friends and followers
  • 22. What should you “Tweet” and Post? 1. Re-tweet and hit the “Share” button on an article or a website 2. Listen + Respond = Engage • @ashleysmith “I just had the worst bagel at The Bagel Cafe!” • @bagelcafe “Sorry to hear that. Which one did you get? How can I help?” 3. Sharing Tips and Tricks and News  “How to prevent a pipe from bursting in your home http://bit.ly.92Vd5”  “Google offers free WiFi in 47 airports http://bit.ly/12RWAc ” 4. Humorous  “Isn’t Disney World just a people trap operated by a mouse?” 5. Questions  “How can I use Facebook for my business? Suggestions and tips are welcome!” 6. In the Trenches (how or what you’re doing in business)  “Going to the Business Guru event this morning, very excited! #bizguru”
  • 23. Join Groups Step 1: Go to LinkedIn.com Step 2: Type target market into the search bar Insider tips: • Look for groups that are geographically located near you
  • 24. Add Apps to your Smartphone Step 1: Go to Blackberry App World or iPhone App Store Step 2: Search “Twitter”, “LinkedIn” and “Facebook” respectively Step 3: Download each app
  • 25. 6 Things Every Business Owner Should Do 1. Join Twitter, Facebook and LinkedIn  Complete your profile – 100% 2. Find your friends and colleagues  Add them to your networks 3. Follow other experts & influencers in your field  Share the information the experts are sending out 4. Post Updates and Tweet at least once a day 5. Join Groups  Comment on topics of discussions 6. Add mobile social media apps to your smartphone
  • 26. Thank-you to our sponsors: