Call Center - Customer Service Scenarios

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Sample Report (Mary Example) of an actual phone test measuring the Call Center employees ability to handle difficult call situations. Measures manners, effectiveness, accuracy, customer analysis, and ability to perform effective follow-up. Contact us for more info or to try one out...not expensive. English only.

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Call Center - Customer Service Scenarios

  1. 1. # OF TESTS  Over 1,00 00  MEASURE ES  Essential knowledge in a wide va ariety of indu ustries and s skill sets    • Microosoft Word, Excel, Powe erPoint  • Legal  & mo ore  • Industrial  • Softwware Skills  • Computer Literacy  • Languuage Skills  • Retail Saless  • Cleric cal Skills  • Food Servic ces  • Call C Center Skills • Information Technolog gy  • Accouunting and F Finance  • Staffing and Human Re esources  • Medical and Nurs sing  • Many More e 

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