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Scene setting: Recent trends in Process Improvement
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Scene setting: Recent trends in Process Improvement

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Recently I was the host of the Unicom Conference “Recent Trends in Process Improvement” in Amsterdam. My scene setting talk explained to the audience why we need to uncover better ways to do process …

Recently I was the host of the Unicom Conference “Recent Trends in Process Improvement” in Amsterdam. My scene setting talk explained to the audience why we need to uncover better ways to do process improvement. This blog post takes a deeper look at the needs of the business and customers for process improvement, and discusses some solutions to find better ways to do it.


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  • 1. Ben Linders Advies Recent Trends in Process Improvement:Focus on Products & Services 15 November 2012 Amsterdam, The Netherlands 1
  • 2. Ben Linders AdviesSponsors 2
  • 3. Ben Linders AdviesWelcome! PI Chair: Ben Linders 3
  • 4. Ben Linders AdviesSpeed Networking• Your Name• Company / Role• Expectation 4
  • 5. Ben Linders AdviesThe need to uncover better ways to do process improvement Ben Linders Advies 5
  • 6. Ben Linders Advies 6
  • 7. Ben Linders AdviesBetter – Faster - Cheaper 7
  • 8. Ben Linders AdviesChange is Everywhere 8
  • 9. Ben Linders AdviesInvolving Professionals 9
  • 10. Ben Linders Advies Better Process Improvement• Business Results Focused Improvements• Models are tools, not solutions Common language to plan and decide Apply-Measure-Learn-Adapt• Empowered Employees Continuous Agile and Lean change 10
  • 11. Ben Linders Advies Program11:45 Doing the right improvements: a Business Service Management approachMatthew Burrows, BSMimpact12:15: People and Team WorkEmma Langman, “Change Magician,” Progression Partnership12:45: Lunch13:45 Back to the FutureArie van Bennekum, Chair of the Agile Consortium International14:15 Becoming Agile and Lean in Process ImprovementBen Linders, Ben Linders14:45:Using the Decision Model to Reduce the Complexity of Process Modelsand to Execute Business DecisionsSuleiman Shehu, CEO, Azinta Systems 11
  • 12. Ben Linders Advies Program15:15: Tea15:45: Panel: Process Improvement ApproachesAlan Cameron, DCG-SMS; Matt Verhaegh, COMM-IT and Chair SPIder, Mark Smalley, ASL BiSL16:15: The Agile Way of Achieving R&D Process ImprovementMatt Verhaegh, COMM-IT and Chair SPIder16:45 Discussion Session.16.55 Chairman’s closing remarks and close of conference.17.00 CLOSE; NETWORKING AND DRINKS RECEPTION 12
  • 13. Ben Linders Advies ContactBen LindersSenior ConsultantEmail: info@BenLinders.comTwitter:Twitter @BenLindersWebsite: www.benlinders.comFacebook: www.facebook.com/BenLindersAdvies Veranderproject De Menselijke Maat in Veranderen www.veranderproject.nl 13